Mazda of orangeville charged with unfair practice!

[silverspeed2.5]

http://www.omvic.on.ca/news/releases/news_release_2010-04.htm
not to mention all the accident / rebuild cars on their used lot!!

[Skwiggler]

Good, about time.

[MPS]

nice
same place that had my old speed for sale
dirt bags

[GuelphCity]

Good, about time.

Quoted for Truth.

That is all.

[mansonNtwiggyREUNITED]

Hi again everybody. Just before Sunny Bains handed me a refund cheque for just over $900.00 in January 2008, he wrung me out in his office for complaining on this site, (Toronto Mazda3) about the shady business practices I encountered from his car dealership (Mazda of Orangeville) in the months preceding (November-December 2007) . He told me in his office that I should have talked to him first. ( yeah..... right, Sunny ). I throw away all mailings I still receive from this dealership. F**K YOU Orangeville Mazda, for still scamming customers to this day. I hope you are shut down!!! ( somehow, I doubt that, seeing that you ( Bains and Muhammad Shaik own a Suzuki car dealership in Pickering too)).
Thanks for this forum, it helped immensely into getting some money back from the car purchase I regrettably made with Mazda of Orangeville.

[sip]

$66,000 for a used Mazda 6 !!!!! http://www.thestar.com/business/article/805836--woman-pays-66-000-for-car-worth-41-000?bn=1

BTW, my neighbor paid around $25,000 OTR for a base 2010 Mazda 3 DX, auto and air only. Dealer sold at MSRP and added expensive extras such as ext. warranty, rust proofing. He went to buy a used car and came home with a new one.

Why does Mazda Canada tolerate these unconscionable practices by its dealers?

[TayTay]

BBB gives the dealership a D+ ... this really means STAY, STAY FAR AWAY ... bunch of crooks !!

[jonjon72]

BBB gives the dealership a D+ ... this really means STAY, STAY FAR AWAY ... bunch of crooks !!

+1

Note to all potential Mazda buyers.......DO NOT GO TO ORANGEVILLE MAZDA!!!!!!!!! You have been warned!

[trademark83]

man..sleeveball salesmen

that's why you never trust them, no matter how good it sounds, ya that includes the ones on here.

[trademark83]

$66,000 for a used Mazda 6 !!!!! http://www.thestar.com/business/article/805836--woman-pays-66-000-for-car-worth-41-000?bn=1

Why does Mazda Canada tolerate these unconscionable practices by its dealers?
Don't ask don't tell.
Warranty and rust proofing are cash grabbers sold by a dealership. Rust Proofing can be done for a fraction of the price from a dealership. Warranty, 'piece of mind', is the biggest non sense.

[Speedy2008]

The article says the saleman's name was "Moe." There's a General Manager named "Moe Shaikh" on their company website with his email address. I wonder what his day is going to be like today?

[01Racing]

You all have to understand one thing about a dealership. It starts at the top. Its up to the owner on how they run their store. The managers and salespeople are usually following their direction and their lead. You can think what you will about the aftermarket products offered, usually at a reputable dealership rust proofing for example has a 10 year warranty, with no extra cost for your yearly inspections etc. If you went to get your rustproofed elsewhere and spent $100- $150 per year for 10 years it would be about the same or less, assuming the dealer charged an average of $600- $900 for rust protection. To paint all dealers with the same brush as the one listed above isnt quite accurate. I personally totally agree with the comments about shady business practices etc, their actions destroy the reputation for all of us.

[Mazda_Canada]

First of all, let me identify myself as someone who works at Mazda Canada and these comments reflect the Company’s position on this matter.

The details of this incident are very disturbing and let me reassure you that this is not a common situation among Mazda dealers, nor is it behavior that Mazda Canada condones. Customer satisfaction is of paramount importance to Mazda Canada and we expect every dealership to treat people professionally and with integrity and there are clauses in our Dealer Sales and Service Agreement, the legal agreement between Mazda Canada Inc. and individual Mazda dealerships, that stipulate they must operate their dealership in accordance with all federal, provincial and municipal laws. Beyond our legal agreement we also have operating guidelines that we expect dealerships to adhere to.

Please understand that I cannot discuss the details of our investigation into this matter as there is a legal proceeding underway and the hearing is scheduled for next week.

[MPS]

the only way you will make this community feel better is by compensating the ppl that got ripped off by ur dealers
till then i will never get a Mazda again

[Rob23]

i wouldn't buy another mazda either, they're money hungry and have all round bad customer service..

[TayTay]

Highly unlikely that Mazda Canad will do anything to the dealership after the case is over. I had a complaint lodged against Dave Woods Mazda in Newmarket about their unprofessional behavior of a salesman last fall and I wrote to your corporate office and never heard back until I called to find out their status of complaint and your CSR simply believed the dealership side of the story and dismissed my complaint outright as a lie (misunderstanding ?).

Sales = $$$$$$$$ to Mazda Canada & dealers !! I wasn't born yesterday !



First of all, let me identify myself as someone who works at Mazda Canada and these comments reflect the Company’s position on this matter.

The details of this incident are very disturbing and let me reassure you that this is not a common situation among Mazda dealers, nor is it behavior that Mazda Canada condones. Customer satisfaction is of paramount importance to Mazda Canada and we expect every dealership to treat people professionally and with integrity and there are clauses in our Dealer Sales and Service Agreement, the legal agreement between Mazda Canada Inc. and individual Mazda dealerships, that stipulate they must operate their dealership in accordance with all federal, provincial and municipal laws. Beyond our legal agreement we also have operating guidelines that we expect dealerships to adhere to.

Please understand that I cannot discuss the details of our investigation into this matter as there is a legal proceeding underway and the hearing is scheduled for next week.

[Speedy2008]

Mazda Canada is notorious for providing non-existing customer service. I don't think they have a customer service dept. They just have a call-answering centre staffed with people who were trained to say things like, "Hello, goodbye, thank you for your patronage, we appreciate your business, and after carefully reviewing the facts of your case, we are satisfied with the outcome, no further action will be taken." I'm certain they have never resolved a customer complaint but at least their grammar and word selection during correspondence is soothing.

[MajesticBlueNTO]

This story is front page news in the Star today...(more than 40% of the front page!)

[Speedy2008]

Just imagine waking up in the morning and seeing yourself in the paper being displayed as public enemy #1. Will probably be a feature story during tonight's 6 o'clock news. Good thing nobody knows where Orangeville is.

[jonjon72]

I may just have to drive by Mazda of Orangeville to see how many customers they have in the showrooom because of this article.

[xxSlidewaysxx]

Good thing nobody knows where Orangeville is.
Straight up highway 10, hang a right on hwy 9 if you want to go and razz the dealership. Think this little town might get some visitors

It's funny too the only other Moe I know is:

http://t1.gstatic.com/images?q=tbn:ndjljZf9BCPqiM:http://static.tvfanatic.com/images/gallery/aerosmith-on-the-simpsons.png

And he's a thief too.......

[zzz3]

There isnt even the slightest hint of remorse from these scum bags. From the business manager:


“We didn’t do anything wrong in the case of this transaction,” said Trung. “We made a little bit of money on the deal. I guess she was not happy with it.”

Just because something isnt against the law, it does not excuse ones morals. As a result, they are also now going to get pwnd on the internetz; already on jalopnik.com (http://jalopnik.com/5533462/dealership-charges-mentally-disabled-woman-63000-for-used-mazda).

[TokyoKiller]

They have responded by firing the employees. They are taking the vehicle back and refunding the amount back to her.

http://www.citytv.com/toronto/citynews/news/local/article/76603--mazda-dealership-in-hot-water-after-allegedly-pressuring-ill-woman-into-buying-overpriced-car

[MajesticBlueNTO]

They have responded by firing the employees. They are taking the vehicle back and refunding the amount back to her.

http://www.citytv.com/toronto/citynews/news/local/article/76603--mazda-dealership-in-hot-water-after-allegedly-pressuring-ill-woman-into-buying-overpriced-car

interesting....Moe Shaikh's name is still listed as a Partner at Sunny Bains's other dealership, Suzuki of Pickering (http://www.suzukiofpickering.com/en/info/team/index.spy)

[aris]

First of all, let me identify myself as someone who works at Mazda Canada and these comments reflect the Company’s position on this matter.

The details of this incident are very disturbing and let me reassure you that this is not a common situation among Mazda dealers, nor is it behavior that Mazda Canada condones. Customer satisfaction is of paramount importance to Mazda Canada and we expect every dealership to treat people professionally and with integrity and there are clauses in our Dealer Sales and Service Agreement, the legal agreement between Mazda Canada Inc. and individual Mazda dealerships, that stipulate they must operate their dealership in accordance with all federal, provincial and municipal laws. Beyond our legal agreement we also have operating guidelines that we expect dealerships to adhere to.

Please understand that I cannot discuss the details of our investigation into this matter as there is a legal proceeding underway and the hearing is scheduled for next week.

Mazda canada is a joke......I WOULD NEVER BUY A MAZDA AGAIN........

[aris]

i wouldn't buy another mazda either, they're money hungry and have all round bad customer service..

+1

never again...my borthers girl freind car has rusted and hers is a 2008 and they told her that is has to get worst before they fix it...bullshit

[Speedy2008]

This story was featured on last night's 6 o'clock news. Citynews says they will follow up on the story to ensure the owner refunds the lady's money and takes the car back. Anyone notice that the Mazda 6 in the story still has winter tires installed? Apparently, the lady bought the car back in December so they were probably already installed. The reason I bring this up is because she originally went to the dealership in order to buy new tires for her Mazda 3 but was tricked into buying a set of new winter tires on the premise that she could also have a new car at the same time.

[hit26k]

Abybody esle notice that City TV stated she went in for transmission check and the newspaper says she went to purchase new tires for her Mazda3. Whats up with that?

[MAZDA Kitten]

Poor lady is on meds maybe she cant even get her own story straight :(

[Speedy2008]

Abybody esle notice that City TV stated she went in for transmission check and the newspaper says she went to purchase new tires for her Mazda3. Whats up with that?

I noticed the conflicting info. also. Comparing both stories, it appears 'The Star' may have the correct facts regarding her intention to buy new tires since it was written as a direct quote.

[Elusivellama]

Poor lady is on meds maybe she cant even get her own story straight :(

Hmmm... off topic, but did I see you on Thursday at about 7pm driving eastbound on the 401, just past the bridge where the 427 intersects?

[MAZDA Kitten]

Probably...! Was going to Gumball 3000 :)

[Sean80]

I can totally see this happening. I had to visit 4 different dealers when looking for my speed. I experienced extremely high sales pressure at 3 of them. The pressure was enough that anyone without the ability to stand up for themselves could have easily cracked and signed the papers. It's terrible how sneaky the salespeople are! I hope this dealer gets shut down, as the owners would have been in on it too. There is no way this could go on without the owners knowing. I swear the whole purchasing process in the auto industry needs to be re-worked. This pisses me off because I know what it's like when they pour on the pressure. Also.... the extras (undercoat, extended warranty, etching) are always a waste of money. Never buy them!!!!

[DumpInfo]

Just plain disgusting.

[narcolepticus]

as painful as it is, i may never purchase another mazda either .. this story, others i have heard and the fact that i have had my 04 in the body shop 3 times to repair rust on the rear quarters. they did a shit job. period. so disappointed .. seriously

[5_Alive]

What is wrong with people? What ever happened to honesty?

I guess karma does catch up.
Also, if "Mazda Canada" is in fact on here, have fun with Orangeville and the courts.

As well, start warrantying vehicles you know have issues and hire new agents that aren't so damn arrogant on the phone.

[goldmember]

Bye bye Orangeville...http://www.autoblog.com/2010/05/14/followup-mazda-terminates-canadian-dealer-that-swindled-custome/

[Pokey]

This is going to get messy. What about folks who may have put down a deposit on a new car which has not arrived yet?

[xxSlidewaysxx]

They'll have to deal with Mazda Canada..........

[Turok]

Well they got what they deserved and I'm sure the Canadian Government will slap them with something as well.

[xxSlidewaysxx]

So, um Mazda Canada has another problem:
http://www.theprovince.com/news/Woman+sues+Mazda+Canada+over+locks/3005635/story.html

[mazidane]

So, um Mazda Canada has another problem:
http://www.theprovince.com/news/Woman+sues+Mazda+Canada+over+locks/3005635/story.html

Yeah this issue has be beaten to death, just do a quick search of the forums and you'll see what I mean, there was a recent thread on this as well about the same BC Woman's lawsuit.

[SpeedBaby]

just to add to the whole commotion i just found out that my friend was going to purchase a used TL from Orageville mazda and put a deposit down. After he was told about the whole ordeal with them, he went back today to take his deposit back just to find out that the dealership was closed, opened under new ownership and closed down again and all the cars have been repossessed by OMVIC. He called OMVIC just to be told that it'll probably take months before he can get the deposit back since they are conducting the investigation.

[cwp_sedan]

just to add to the whole commotion i just found out that my friend was going to purchase a used TL from Orageville mazda and put a deposit down. After he was told about the whole ordeal with them, he went back today to take his deposit back just to find out that the dealership was closed, opened under new ownership and closed down again and all the cars have been repossessed by OMVIC. He called OMVIC just to be told that it'll probably take months before he can get the deposit back since they are conducting the investigation.

Now that's shitty!

[xxSlidewaysxx]

Closed and opened under new ownership??

[hit26k]

Closed and opened under new ownership??

Yea, that's extremely odd. How do you close down to reopen under new ownership only to be closed down again? Doesn't make any sense.

[horto]

Mazda Canada terminates dealership agreement
By David Menzies

From “zoom-zoom” to “doom-doom”: Mazda Canada has terminated a dealership in Orangeville, Ont. for breaching the company’s business practices – including a well-publicized incident in which a low-income, mentally-challenged woman was sold a Mazda6 for $25,000 more than its appraised value.

“We informed the dealer... that we were terminating the agreement because he had not adhered to the business standards, under the terms of the sales and service agreement,” says Greg Young, Mazda Canada’s director of corporate public relations.


Read the whole story here: http://www.thepassinglane.ca/2010/05/mazda-canada-terminates-dealership-agreement.html

[xxSlidewaysxx]

I see your Passing Lane and raise you a Banner

http://www.orangeville.com/news/local/article/817136--licence-to-sell-frozen

Looks like Bains is out of the car biz completely:

According to officials with Suzuki Canada, the dealership is in the process of being sold to new owners.

“He’s only owned the dealership since November,” Bill Porter, vice-president of sales and marketing, said. “He approached us in March to sell the store to another party. We’ve approved that sale, so that’s in the works right now. ... We’re intending to go forward with the new owners.”

[horto]

I need a TM3 plate cover STAT -- to replace the "mazda of orangeville" plate cover currently on the front plate of my speed3. :(

[Harbour Rat]

Don't throw the old plate cover away - could be a collector's item some day.

[xxSlidewaysxx]

I've got 2 Oakville Mazda covers, want one? Free car washes..:chuckle if your in Oakville

[Pokey]

just to add to the whole commotion i just found out that my friend was going to purchase a used TL from Orageville mazda and put a deposit down. After he was told about the whole ordeal with them, he went back today to take his deposit back just to find out that the dealership was closed, opened under new ownership and closed down again and all the cars have been repossessed by OMVIC. He called OMVIC just to be told that it'll probably take months before he can get the deposit back since they are conducting the investigation.


This is going to get messy. What about folks who may have put down a deposit on a new car which has not arrived yet?

What did I say :D? Sucks for those caught up in this.

[SgtRockDC]

The Dealership re-opened yesterday under new ownership, (same group that owns Ideal Honda)
The real problem over this whole this is that the business itself deals with customers the wrong way, that’s car sales as a whole. They view it like a game and the object it to get as much out of the customer as possible, by any means, as long as you cont get caught.....
I sold for a few years and was involved in many meetings at the dealerships and its all about how much can you get and if you don’t get the MAXIMUM you are scolded, berated and punished., either by making you look bad to the other employees or outright firing you. I loved the fact of showing people the cars and trying to get them into the car they dreamed of, I hated the battle of the sale most of the time with the manager and the need to make MORE MORE MORE. I know it’s a business set in its ways over decades of precedent but maybe its time to change the dinosaur……

[trademark83]

Obviously its to get the maximum money, these guys are living on commission. Not surprised people get fired all the time. I go to Agincourt Mazda for service, there seems to be new sales people there everytime I visit. What annoys me the most are the service people who use scare tactics to get you into buying some overpriced service everytime you visit to just get a oil change.

[2010M3Owner]

So, um Mazda Canada has another problem:
http://www.theprovince.com/news/Woman+sues+Mazda+Canada+over+locks/3005635/story.html

Sorry, but this drives me nuts........ If this is the worst problem we face as Mazda owners, give me a Mazda over a Toyota, or more recently a GM any day. Mazda has offered a fix for the issue. This is akin to the lawsuits for selling hot coffee. Our 2004 has had the re-enforcement done and for some reason I don't feel the need to sue.........

[2010M3Owner]

The good news from all of this is that it seems that Mazda Canada has actually listened and done something to rectify the situation with this shady dealer. I had a good experience there when it was Copping, but as I said in the Orangeville thread, since the dealer change, nothing but trouble.

@horto: I'll do you one better........We've still got the Copping Mazda plate covers for the 2004. Maybe I can convince the wife to sell them to you!:chuckle