Originally Posted by
BlueMazda1
I guess I'm bumping this because of my recent experience.
I also had a bumpy start with this dealership. I bought my car from JP. One of the deciding factors was getting my car by a certain delivery date because I needed it for my new job. He said no problem, the car will arrive in 4 days and will be ready for pickup on Saturday. When speaking to the finance manager, I noticed a discrepancy in the Bill of Sale which said the car would arrive 3 days later than the promised date. He reassured me that if JP said the car would be ready for pickup on Saturday, that it would be ready. And so I signed the dotted line.
Come the 4 day mark, I get a call from JP informing me that my car won't be in for another week! So I was incredibly upset because this ruins my entire work schedule. He said he would call me back, but after waiting an hour, I decided to just go to the dealership myself. I spoke to Rob, the GM who was basically saying this was all due to transportation issues and that no other dealer had the M3 in the colour I wanted (false, I looked up inventory before and I know it was available at Prima and Toronto Mazda). I didn't call him out on it, but I did call him out on other things. He mentioned that they don't carry this car very often, and I quickly retorted "the Mazda3 is your bestselling car." I had to be aggressive because they completely ruined my whole work schedule. After some back and forth talk for 15 minutes, Rob offers a loaner car, which I quickly accept. So good for rectifying the issue, but it should not have taken me going to the dealer for all of this to happen. And don't feed me lies about transportation issues. I have peers who work in logistics with all of Canada's ports and they informed me that the ports have nothing to do with delivery time in this instance because if they knew they were selling me the car that day, they should know when the car will arrive given their whole experience with getting cars on time.
Rocky moment #2: Car delivery date. I come into Maple Mazda to return the loaner and pick up my car. I had been in contact with the finance manager, JP, and Maple Canada, who all gave me different times to submit my transcript for approval. So I got my transcript delivered to me and ready for the manager come delivery day. When I provided the transcript, I was told "no, no" and I was immediately taken aback because this is the OFFICIAL TRANSCRIPT that all 3 parties have been telling me to get and that I paid $15 for. The manager Paul told me it wouldn't work and that he has never seen a transcript like mine before where it lists "Winter" as the graduating time. As such, he is reluctant to submit it. I tell him this is the paper everyone has been telling me to get and now I have wasted $15. He said "but dear, you are getting $500 off." The issue is not me getting $500 off, it's that you are asking me to pay an extra fee on top of the $15 you encouraged me to spend in order to get the OFFICIAL TRANSCRIPT to you. After some explaining, he understood what I was saying and stated that if my transcript is denied, he would reimburse my $15. After that, everything was smooth sailing.
It's just a shame that I need to escalate things in order to get things done. Otherwise I feel like they will dance around the issue without providing any real solutions. JP is an excellent sales person and I would probably buy from him again, but this whole experience was just a mixed bag of feelings. Buying a car should be a happy experience. My experience was soured before I even got to the happy.
