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Type: Posts; User: QEWmazdaPrez

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  1. Replies
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    Re: QEW Mazda BBQ - September 25th 12:00pm

    Great seeing everybody today. Thanks Andrew for setting this up. The weather was fantastic and the turnout was excellent. Next time name badges to help with the "hey guy".
    All of the first...
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    Re: erin mills mazda

    Each dealership is independently owned (or part of a group). Pricing, as is service, and everything else is up to the dealership. Some dealers provide free car washes, Washer fluid fill ups,...
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    16,810

    Re: QEW Mazda BBQ - September 25th 12:00pm

    Definitely going to be there!

    I picked up some great sausages for the BBQ for everyone. They won the Platinum award for 2011 Ontario Finest Meat Products .

    1. Pereira11
    2. MazdaSkit
    3....
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    Re: QEW Failed to resolve issue with vehicle

    I'm not calling him out. Gary and I have been friends for years and I was hoping that a friend would call me on my cell. I called him to work things out.
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    Re: QEW Failed to resolve issue with vehicle

    Gary,
    That's ridiculous. I called you several times and we spoke about this and the Mercedes you bought when your lease was up. You have my cell phone number and can call or text me anytime.
  6. Re: Question: Warranty work vs. Diagostics charges

    People should be informed of charges before they are incurred. Typically, a Repair Order is signed by the customer authorizing the work. If we think there may be a charge for diagnostic work, we...
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    Re: Oakville/QEW Mazda

    Correct. She is no longer here.

    As most of you know I have been very focused on customer service since taking over the dealership and getting involved with the forums years ago. Although we have...
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    Re: Unknowledgeable Service Advisor

    Perhaps you have taken the example too literally. It was an analogy.
    Service Advisors attend training. Most of their focus is on customer service, organization, scheduling, etc. They do learn...
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    Re: Unknowledgeable Service Advisor

    +1

    When you go to the dentist, do you expect the receptionist to tell you the normal depth measurement for your gums? Or going to the doctor or hospital, expecting the receptionist to be able to...
  10. Re: QEW Wing Night West End Meet March 10, 2011 - FREE WINGS!

    Thanks for all the "Thank You's"! It was a great meet, and thanks to John Boot and Andrew P. for their help in organising the event. Definitely good to see everybody after a long hiatus in the...
  11. Re: QEW Wing Night West End Meet March 10, 2011 - FREE WINGS!

    Wild Wings says it takes about 30 minutes to get the order ready. If any of you have to leave early, post a flavour from the Wild Wings menu and I will try to "pre-order" them so they will be ready...
  12. Re: QEW Wing Night West End Meet March 10, 2011 - FREE WINGS!

    No problem. By 8pm, there will probably be some sauce, a heap of bones, and some dirty napkins left :pop
  13. Re: QEW Wing Night West End Meet March 10, 2011 - FREE WINGS!

    We will have lots of wings (we can always order more) and name tags. Anyone ever see what an order of 500 wings looks like?
  14. Re: QEW Wing Night West End Meet March 10, 2011 - FREE WINGS!

    Wow! Looks like a great turnout for the west-end WingFest! Glad it wasn't drinks included!

    Get your ride all shiny. I'm sure there will be a few cameras at the meet :)
  15. Re: Why say "inspection" when nothing is done?

    You're right. We complete the inspection everytime we service a vehicle, whether it's for an 8,000km service, or a major service. If you would like to watch our technicians conduct the inspection...
  16. Re: QEW Wing Night West End Meet March 3, 2011 - FREE WINGS!

    MARCH 10! Going to order the 50lbs of wings :)
  17. QEW Wing Night West End Meet March 10, 2011 - FREE WINGS!

    I think some of us have been hibernating through the winter. How about we shake out the snowbrush, get the ice off the wiper blades and meet for Wings? I'll buy the Wings if people will come out...
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    Re: Oakville Mazda (QEW) - Bad experience

    RT,
    I appreciate the post, and the insight into your concerns with the vehicle you were looking to purchase. I'm not sure if you thought that the price for the vehicle and the response from the...
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    Re: QEW Mazda - Nothing but goodness!

    WiFi is free for our customers. Mazda has done some upgrading and changes to our router over the past several months which caused it to go down at times. It's all fixed now. Just ask our concierge...
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    Re: QEW Mazda FTW!!

    We'd be happy to help you out. EVERYBODY should be delivering great customer service.
    If you email service2@qewmazda.com with your requested date/time and contact info, one of our Service Advisor...
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    Re: Our Experience with QEW Mazda

    DashRipRock,
    I have a bit of a different perspective....On Friday, I believe that the Product Advisor indicated that I would call "shortly" (I was walking past her desk at that time, unless she made...
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    Re: QEW Mazda - Nothing but goodness!

    Note: No Robin here for a long, long time.

    Tiffany, Katie and John are the SuperStars in the Department :thumbsup
  23. Replies
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    Re: QEW Mazda - Nothing but goodness!

    Sorry about the wi-fi. We had our techie guys in that afternoon working on the network. I think it's all fixed now that he's gone :)
    Thanks for the great feedback!
  24. Replies
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    Re: QEW Mazda lost my business

    Since the customer brought this issue up, I'd like to share the details so everybody can benefit from the situation, and you can also see that we go above and beyond for all of our customers.

    The...
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    Re: Do DSC and TC worth the money?

    I can tell you first hand, that DSC is definitely worth it, from a safety perspective. I've had the opportunity to drive some vehicles at Mosport, and it is absolutely incredible what the system...
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