ONTARIO MAZDA
So yesterday I drop off my car to get an oil change & tires rotated
No service advisors were in that morning (7:30am) so I had to talk to ALEX one of the techs there.
I have been going to that dealership since DAY 1.. bought & serviced there. Never have I had such a great positive experience. I told Alex about my \"thunk\" with the two front windows and he said he\'d look into it.
2 hours later Alex gives me a call to let me know my headlight is out but they cant change it because its an aftermarket one (they burned out after 1 month). I didnt sweat it because I wasnt expecting them to change it. He advised me that he has some parts on order for my window; something to do with the regulator.
Anyways.. later on.. KEVIN gives me a call to let me know my car is ready. I tell him I\'ll be to get it after 6 because Im stuck at work. No problem. He was soooo friendly with me on the phone joking and laughing. He even went to put a watch on hold for me.
Later ALEX gives me a call to let me know that that PARTS HAVE ARRIVED! and they will be fixing the regulators.
WOWOWOWOWO!
Pick up my car at 6... everything is ready for me. The watch is very nice. Got my 10% off. Windows work great. Car doesnt feel sluggish anymore and doesnt shake at 80/90km/h. And the car was washed very nicely. Other times when I had my car washed it was a half assed job; water spots everywhere.. missed areas.
Moving forward; I will only be dealing with Alex or Kevin. Only these guys are allowed to touch my car
So bigto Alex and Kevin
============ THE NEXT DAY =============
***UPDATE***
So... both my \'super white\' head lights burned out in less than a month. After work I went over my bf\'s house so we can swap in the stock lights back in. When I had my trunk opened I remembered that they said they CRACKED ONE OF MY WHEEL LOCKS. So I went to check where they put the new ones as they told me on the phone they would replace them. One of the wheel locks was rusted and it cracked from the back. Anyways... so I cant find the NEW ones.
hmm.. did they put new ones on anyways?
So I go to the drivers side to check my wheels; shit... no wheel lockCheck the driver rear... ****.. they forgot to give me new wheel locks.
WAIT!
No kids..... the fun doesnt stop there...
My bf is on the other side of my car. He says \"Holy shit come see this....\" I go to the other side; rear passenger side wheel is being held on by 2 BOLTS!!!!!!!!!!!!!!!
WHAT DA ****!?
Scary thing is.. I drove home the night before from Sauga to Hamilton on the HIGHWAY! I called the dealership; it was just before 7. Lucky the service dept was still opened. We had to tighten them because they were pretty lose.
Get over there and the service manager looked pretty pissed.
i think offering me a free oil change would have made me forget all about this incident. But he was very apologetic. So I finally got the wheel locks....
But despite this; it was still one of the better services I\'ve had LOL!! That has to tell you somethingI understand we are all human and its an over sight. The car was there all day; someone forgot to do their job plain and simple.
Im sitting on the fence about letting Mazda Canada know about this.
** PICS WILL FOLLOW ** I will post them when I get home tonight
phew Im alive
Ironic thing is was telling my bf how great they were and he even said \"Dont get your hopes up on a dealership...\" buahaha
2004 Mazda3 GT { BLACK MICA / 5MT / GFX pkg / BLACK, RED & GOLD BEEBS } 
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arc LOL
