what are the certain areas that you mention about?
Just wanted to share my experience so far. After reading the posts here, I brought my car to Agincourt Mazda on March 31st. Spoke to Lester, who's the only one that can do this rust check. He got his body shop guy to take some pictures and he said he would email them to Mazda Canada to get approved and get back to me in about a week.
On April 19th, I emailed him, seeing as I did not hear a response. He said he spoke to his body shop and they will have an answer for me on Wednesday (April 21st). Not quite sure what this has to do with his body shop as I thought Mazda Canada needs to do the approval.
I emailed him again on April 21st at the end of the day. No word from him so far. Getting a little frustrated with this, but I guess I'll wait some more.
I am in the same boat with Agincourt Mazda and I've been waiting over a month (the 16th of March) for approval from Mazda Canada.
I was told the same story over and over again ("We are expecting the results to be in tomorrow").
Adriana from the Service Department has been telling me the District Manager has to approve the rust claim ??!! From what I've been reading on here, Mazda Canada is supposed to be the one to approve it and that is what Lester had told me when I asked about the procedure for this rust claim.
I'm getting seriously frustrated waiting for an answer. I don't get why Adriana would tell me the District Manager has to approve it in order for the work order to be released. Is there something amiss here ?
Tomorrow I'm gonna drop by but this is denting my relationship with Agincourt Mazda.
Waiting game continues...
Good luck, eqlso. Let's take bets on who gets their rust claim results first lol
^ +1 It is usually the district manager that has the say in whether or not you'll be approved... I really can't see how you wouldn't be though. Certain dealerships seem to just pick and choose who they want to help out. It's really not fair, and Mazda Canada is ZERO help when it comes to this issue, according to them it's up to the district manager.
Maybe I'm just not understanding this procedure properly. When I first came in, I asked Lester to explain the procedure and he told me "his guy" at Mazda Canada has to take a look at the pictures and he will wait for an approval from him before a work order is released.Originally Posted by S.F.W.
I emailed Lester too but I didn't see a response from him at all. Thought I'd try my luck by email but I never got a reply.
Finally called one day and spoke with Lester. Said he'd call me back in ten minutes while he walks on over to the body shop to see if the results are in. Never got a call back lol
Guess I will be waiting too.
Lol ! Well I guess I will wait some more. I just hope the warranty doesn't run out by the time I get the results hahaha.Originally Posted by mazdabetty
It got me confused as Lester and Adriana were telling me conflicting information.
I would still go in and follow up with Lester. If you don't get a response from lester, send Faizel(GM) an email(contact info here:http://www.agincourtmazda.com/contact.htm), and I'm sure you will receive a response.
That is really weird, I got my rust repairs approved the same day. I took my car in to the dealer in the morning to get photos taken etc, and got a call back from them with an approval the same afternoon.
CURRENT: 2009 Subaru Impreza STI | 2007 Mazdaspeed 3 | 2003 Chevy Silverado 2500HD | 2009 BMW X5 3.5d
GONE: Apparently too many cars to list in the signature....
Where did you take the car get looked at ? It better not be Agincourt lolOriginally Posted by stevenma188
HAHA, Probart Mazda in London.
Just called mazda canada.
They said yes there is extented warranty on the cars, but it's "up to" the dealer to say yes or not to fix it...
and she told me my car was purchase January 16 2004, so the warranty is expired for 3 months.... #$(^%#*$^(#$
Should I still go into dealer at london and try? or call couple other dealer and see what they can do?
Just an update. Got my claim approved. Car is going into Agincourt Mazda to be fixed up on May 17th. Takes 5 days and they only accept appointments for this on Mondays. Can't wait this is all fixed!
Went to probart with Stevenma , =( they wont even accept mine... it's out of warranty for 3 months, #@$@
Just bought a 2005 Mazda 3 sedan with rust on rear doors (vertical trim piece next to window). It appears the rust is pushing out from below the trim. Does anyone else have this issue and would this be covered by the extended warranty.
thanks
I would say go in and at least talk to your local Mazda dealer service manager. If it is a 2005, it should still be within warranty. Not sure if that vertical part is covered, as the warranty is for paint, but it's worth a shot.
The vertical part is the door pillars, and they are part of the warranty. As suggested, go in and talk to a dealer.