dealership service experience

[kidflash]

Basically what I've read is that at least one person has had a bad experience with almost every dealership. I believe that all 'dealerships', as they have to answer to the manufacturer, do their best to meet customer expectations and dealership standards. The fact that the odd person here or there may have had a negative experience really takes away from the great job each facility probably gives to the other 98% of their customers.

I run a Home Depot and we service thousands of customers a day. Do we make mistakes....yes...who doesn't....but everyone is entitled to an error but how it gets corrected is the main thing.

My research shows me that Whitby and Ajax Mazda score the highest for GTA dealers for Customer Service Index for service repairs. Maybe this will help?

[whiteomega]

It's a good point, but keep in mind that everyone has good days and bad days. I've had bad service but the key for me was to never get angry or frustrated with the service department.

[Cardinal Fang]

Well put by both posters.

[Mazda3Greek]

I go to Westowne Mazda for my servicing. I walked in there with no appointment for my first service visit and was only waiting for about an hour and a bit. Not bad for not making an appointment. Definatly will go again, but I will make an appointment next time.