I had always intended on checking out Oakville Mazda's service, since a lot of people give it good reviews, but didn't have a chance since it was so "out of the way" for oil change appointments during the week.
So I was putting on my winter tires today (yes, a little early, but I'd rather put them on now, than get frost-bite putting them on next week or so). I was working my way to the last tire, when the key-insert for the Mazda locknut simply fell out. I tried to put it back on but it didn't work anymore - I think crappy tire might have used an impact wrench on it when I was repairing a flat.
Anyway, I called up MoT, Mazda of Mississauga, Ontario Mazda, and Westowne and got the run around or sketchy answers like "we'll have to torch off the nut, replace the whole hub". When I called up Oakville Mazda, I was greeted by the extremely helpful/friendly and familiar voice of Tiffany. Although she said she was booked up, she told me to come by anyway. I walked in, gave her my keys and information. Instead of asking me for my ownership papers, she walked out to the parking lot (in the rain!) and started jotting down my VIN and kms. She even called up someone in the building and asked them to bake a small batch of cookies for me!
Anyway, 45 minutes later, I had the locknuts removed, and I was on my way. Although I didn't get to actually eat any of the cookies (I smelled them baking though... Mmm...), I'd have to say that Tiffany and Oakville Mazda really went above and beyond on this one. Cookies!!