Was just in this morning for an alignment and I got the same service I always get from Malik. He's a busy guy, so I get how he can come off as impatient or brusque; he was just finishing another alignment as I arrived and was running all over the shop helping his techs and answering calls in the 5-10 min I waited for him to pull my car in.

Personally, it doesn't bug me because I've watched him do an alignment nearly half a dozen times on my car and I trust his work. Malik took my car for a quick test drive after the alignment and I got a printout of the results. Will be going back next week with my mom's car for an alignment as well.