Started off as a really good experience. Sales person was nice, spent a lot of time with me showing me the car and test drive was good too. This was the Mazda 3.
When it come down to negotiating they were surprisingly accommodating and eventually came down to my offered price (albeit, when I got ready to leave). I was really happy with the price and best of all they had my exact configuration/colour waiting for me with delivery in 3 days.
I told them I was thinking of leasing and that's where shit went down. The lease payments they showed me were higher than what I had assumed them to be from the MSRP on the website and the negotiated price. They told me that the website didn't include freight + pdi and then further reduced the monthly payment. Excited...I agreed. I was very naive...
When it came time to print the lease papers their computer system wasn't working and won't print properly. They wasted an hour and half trying to fix the computer. I won't blame them for this as this was out of their control and understandable. Ultimately they decided to fill out the form by hand and as they filled out the form, I told the guy the negotiated price just to confirm (he wasn't the dealer who negotiated the price with us). Unfortunately that was not the price he had....they had used the MSRP to calculate my lease payments as opposed to using the negotiated price.
Now I may be wrong here (I don't think so) but I think I have a clear understanding of how leasing works. I spent an hour trying to figure out why they were using the MSRP and what happened to the negotiated price as it didn't show up anywhere in the lease agreement. There was a $20 difference in monthly payment if you used the negotiated price. All I kept hearing was that they have to use the MSRP to calculated the residual value and that is why the MSRP is used to calculated the capital cost. His logic at this point was: Hey, the MSRP is used to calculated the residual cost (42%) and if I reduce the cap cost then your residual value would go down and your monthly payments would go up as the value of the car would decrease.
WTF!!!
A cheaper car = lesser payments if the residual value is a % of the cost!
At this point:
"You know what, I can't make a decision right now"
-Ok, what would you like your monthly payments to be.
"I am not comfortable with telling you that, I would much rather prefer that you use the negotiated price to calc. that cap cost"
-Ok, if I put in the negotiated price as the price of the car your payments will be y. Will you lease it then?
This was the monthly payment that I was expecting using my own lease payments calculations. Now I thought to my self: "He is offering me the price that I wanted the car for, my monthly payments make sense and I have wasted the last 4 hours discussing this...how can I walk away from this?"
However, there was too much trust lost at this point...asked him if he could get someone to drop me off back at work and he said ok, but just went into his office. I asked the secretary and someone from the service dept was nice enough to drop me off as their shuttle service was running late.
Was I wrong to walk out? I have a feeling that he thought I would get confused about leasing and end up just caving in...I will admit that I had agreed to the lease monthly payments before I was presented with the form but this is before I knew that they were not using the negotiated price. Unfortunately for him I completely understand how leasing works....
All in all: Don't go to Direct Mazda in Mississauga, specially if you are planning to lease. They either don't understand how leasing works or they are running a scam.
*sigh*
Thought I'd have a car by now....