Downsview Auto Policies
Downsview Auto would like to thank all members of the TM3 forum for their input. In light of some of the conversations we would like to share are policies regarding purchasing a vehicle at Downsview Auto.
Before we list our policies Downsiew Auto would like to state the following. Each and every single Mazda that we carry on the lot comes directly Off-Lease from Mazda Canada. Every single customer is given a free Car-Proof indicating exactly where the vehicle came from.
As a consumer, one needs to understand that they are purchasing a USED vehicle. Not all USED vehicles are in the same condition as others and certainly not in the same condition when buying a NEW Mazda. That being said, Downsview Auto makes every effort to try and meet the customer’s expectations. During our course of business we continue to try and make improvements in all facets of our business.
Downsview Auto clearly understands without the costumer we would not be in business.
While we have had many positive experiences and satisfied customers we have also encountered customers whose expectations can be unrealistic and sometimes left unsatisfied with the service and policies at Downsview Auto. Prior to any consumer purchase, the customer needs to take it upon themselves to be well informed about the product and procedures in which they are buying from. That being said, we would like to fully disclosure Downsview Auto polcies:
Downsview Auto Polcies & Procedures:
All vehicles are subject to the following when buying a vehicle from Downsview Auto. There are 2 options of buying a vehicle from Downsview Auto. Obviously, both options do incur GTS & PST.
Certified & E-Tested
- $255 Adminstration Fee
- $350 Safety & Certifcation Fee
- MTO License plates & sticker
It is very common that the majority of our Off-Lease from Mazda do require a certain amount of mechanic work to meet the certification requirement. The most common of the certification work is the replacement of the brakes and rotors. There are many instances that the certification cost goes over the cost of $350. That being said, the customer would never pay the additional cost but rather Downwview Auto would absorb those cost. Each and every customer is entitled our mechanics receipt of the repairs done to their vehicle.
Also included in our charge of $350 Safety & Certification fee are non Safety related items that Downsview Auto covers:
-NON SAFETY ITEMS such as air conditioning and ANY other items that are
not functioning properly before taking possession of the vehicle.
Cosmetics Items: Dings & Scratches,rust, cigarette burns etc ….
The second option is buying the vehicle ‘AS IS’
If a customer chooses to buy the vehicle AS IS they are not charges the $255 administration fee and the $350 Safety & Certification fee. Downsview Auto will not service the vehicle in any way with this option. In addition, customer will have to be responsible for transporting the vehicle on their to their own service facility.
The reason that Downsview Auto would waive both fees for AS IS cars is because more times we end up spending more than $600 to get the vehicle up to the customers satisfaction which includes safety items, non related items and cosmetic items. It would be more cost effective to sell the vehicle AS IS and not incur all these costs as a business. In addition, customer has to understand there is an added risk by taking the vehicle As Is. The customer would be accountable for all cost incurred by their own mechanic to get the vehicle to meet all safety standards. The safest way to buy a vehicle is certified from the dealership because they ultimately responsible for all safety items to be fixed and they incur all the expenses.
As stated in one of are earlier responses. EVERY customer is given the option of having the vehicle inspected by a local Mazda dealership or their own mechanic before taking possession of the vehicle and paying for it and YES, this is put in writing. Furthermore, if a vehicle is to have found any deficiencies either Downsview Auto will repair them at their own cost or return the deposit in full and YES this is put in writing as well. The option of having the vehicle inspected by a third party is incurred by the customer if they choose this option. However, Downsview Auto will make the necessary arrangements of shuttling the vehicle to the nearest Mazda Dealership the customer chooses or if they would like the vehicle inspected by their own local mechanic as long as their mechanic is within the appropriate distance to Downsview Auto location.
Warranty
Downsview Auto would like to make a comment about some of the discussion about the warranty. The warranty is a third part warranty called A-Protect. There are several plans available with the most cost effective being a silver package covering up to $1000 for 36 months and unlimited mileage. Like any industry wide warranty there are always limitations and we do our best to try and explain those to each and one of our customers either buy providing a brochure or website info about A-protect. Obviously this warranty is optional and by no means does the customer have to buy the warranty.
Here is the website or A-Protect ( www.a-protectwarranty.com )
Downsview Auto would like to thank all members of the TM3 forum for their feedback. Downsview Auto has agreed to offer ALL members and friends of TM3 a free inspection by a Mazda Dealership(local)with a purchase of a vehicle. Just mention the TM3 forum or bring a copy of this reply.
Thank You.
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