I bought my Mazda 3 GX Sport brand new in 2010 from Ajax Mazda in 2010. It's Crystal Pearl White.
I purchased the Rust undercoating and we were told it had a Warranty.
After I washed my car this past weekend (for the first time since the January thaw), I noticed little tiny rust dots sporadically spread all over my car doors, the hatchback, and even the fiberglass bumper!
When I called the dealership, they told me, that I was supposed to bring in my car every 2 years for them to check it over and see if there were any issues. I never did that. I didn't know I had to. I never even received REMINDERS! Yet, I'll receive a reminder for an oil change all the time.
My dilemma is, I checked my glove compartment for the paperwork in the pouch for my car, and lo and behold, on the back of the warranty for my rust proofing, there was a sheet which had 'check tickets' one at 24, 48, 36 months etc.
I didn't use any of them, because I never took it in.
I'm going to be taking it in next weekend to speak to an assistant manager in hopes that they will honor the warranty and fix it. I'm so pissed off. It's so noticeable. I feel like I've wasted my money on the rust proofing.
Regardless of whether or not I was supposed to bring it in, I still think it's a shoddy job. My boyfriend drives a 1996 Neon, and there are no such spots on his car except for the natural rust/corrosion on the corners of the door.
HAS ANYONE EXPERIENCED ANY TROUBLE WHEN THEY WENT IN TO COMPLAIN ABOUT IT EVEN THOUGH THEY NEVER TOOK IT IN AT ANY TIME TO HAVE IT CHECKED?
Am I pretty much screwed out of my warranty because I didn't practice due diligence (that I didn't even think I needed to practice?)
Any suggestions welcome. Thanks