Let me start off by saying that in the 9 years that I have owned my Mazda3, I've always gone to MoT for all my parts and accessories. Sure the TM3 discount is great but the real reason that I kept going back was Joe Montano. I could trust Joe with all my OEM orders and for him to come through. He's like the Mike Holmes of Parts Service, he will "Make It Right" no matter what. We all know Joe left awhile ago but I've been still going back to MoT.
Then this experience happened. Last Friday, my car was broken into and the thieves smashed my rear window on the driver side. My plan of action was to order the OEM replacement glass from MoT and have Pedro/Speedee Autoglass do the replacement. I called MoT Saturday morning and talked to Nate. I asked him to put in the order for the glass and he told me its special order and that I had to prepay with my credit card. I said no problem. I mentioned I was a TM3 member so could he please apply the discount. Everything was good and Nate said it will be here on Tuesday morning for sure.
On Tuesday morning, I drive out to the dealership and as I'm half way there I decide to call just to make 100% sure its there as its quite the drive for me from Downtown Toronto. Nate answers the phone and I'm ask if my window is in yet. Nate goes "Ummmmmm...". He tells me that he forgot to put in the order on Saturday and that he will put in the order now for it to arrive on Wednesday morning. What? That's very unprofessional. I don't give him any attitude and said its no problem.
Today, I call in the morning to make sure its actually there before driving out. Nate says its here and we are all good. I get to MoT and pick up my window only to find out that Nate didn't apply the TM3 discount.
"You didn't tell me and now its too late. Next time." - Nate.
I was so disappointed and pissed. I just said "I told you everything on Saturday bro..." and walked away.
This experience wasted my time and money. I wasted 30 min on Tuesday and $20+ (no TM3 discount) today. Only to be told "Next time."
Honestly, I'm not sure if there will be a next time.
#uselesswithJoe