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Thread: Whitby Mazda - service concern

  1. #1
    Noob Drewsryd's Avatar
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    Angry Whitby Mazda - service concern

    Was at Whitby Mazda this morning. Had made an appointment for a wheel bearing. Didn't have the tools to do it myself so decided to bring it in. About 1 hour in.... Receptionist comes up to me to tell me that they will need to replace my rotor because it's stuck on and they would have to break it to get it off.....

    As an FYI.... I do the majority of my own repairs and just switched over to my winter tires and of course did an inspection of my breaks and rotors.... No issues. Also.... How badly rusted do your rotors have to be before they have to "break them off".

    So after looking at the receptionist like she had three heads..... I asked to see the rotor/car. As she gets back our of the garage section she says the mech will be right with me. As pear into the garage through the little window beside the door, the mech lightly taps the rotor... And poof.... It comes off.... As soon as he does this he looks over at the window to see me looking at him.....

    The mech then walks into the reception area and wispers something to the receptionist who promptly turns to me and says " it's ok... He was able to get it off without damaging it".

    I hope the laser beam stares I gave them both gave them the idea not to shit on anyone else.

    Whitby Mazda service gets an "F" for trying to tack on other services you don't need.
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    Member staax's Avatar
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    Default Re: Whitby Mazda - tries to rip you off

    Well to answer the first part, its not uncommon for the rotor to rust on there like a sum bitch. This is what I dealt with a month ago on a 2012 with 70k:





    Yes both were like that. As for watching him casually tap off the rotor... yeah... sounds like they were trying to pull a fast one.
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    Default Re: Whitby Mazda - tries to rip you off

    Quote Originally Posted by staax View Post
    Well to answer the first part, its not uncommon for the rotor to rust on there like a sum bitch. This is what I dealt with a month ago on a 2012 with 70k:





    Yes both were like that. As for watching him casually tap off the rotor... yeah... sounds like they were trying to pull a fast one.
    I had same thing on my 2010, but a good shop should be able to get it off with heat and pullers (which I didn't have). Sometimes they won't be though.
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    Default Re: Whitby Mazda - tries to rip you off

    it is pretty common the rotors have to destroyed to remove them. the tech was just trying to save his ass. you would be more mad if they didnt tell you then add a rotor to the bill

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    Moderator S.F.W.'s Avatar
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    Default Re: Whitby Mazda - tries to rip you off

    I very much doubt Whitby Mazda would try and rip you off. As said above, they were saying they had to break the rotor, in case it did break. If they didn't tell you and it broke, they would have to pay.
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    Newbie iAaronx's Avatar
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    Default Re: Whitby Mazda - tries to rip you off

    Yeah lucky that it came off just like that. also happened to mine but i had to use an air chisel and torch to get front left AND right off. 3 hours later but its scary to see them just snap.


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    Jr Member js593's Avatar
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    Default Re: Whitby Mazda - tries to rip you off

    Started browsing a few threads and came across this. I have looked at my rear rotors and they do not look like they need to be replaced, but i'm running up 75K now on the odo. Any idea when these are supposed to be replaced? Seeing that people are replacing them on a 2012 and newer kinda scares me to see this...
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    Default Re: Whitby Mazda - tries to rip you off

    rotors are cheap

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    Default Re: Whitby Mazda - tries to rip you off

    I bought mine used... Who knows how the PO drove. And it was the fronts I replaced. Still had pad life but the rotors were warped and steering wheel was shaking like an sob.

    Rears still have about 30% left.. Won't be Doin them tho! Haha

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    Default Re: Whitby Mazda - tries to rip you off

    Quote Originally Posted by js593 View Post
    Started browsing a few threads and came across this. I have looked at my rear rotors and they do not look like they need to be replaced, but i'm running up 75K now on the odo. Any idea when these are supposed to be replaced? Seeing that people are replacing them on a 2012 and newer kinda scares me to see this...
    I just replaced mine around 100k while replacing the breakpads, I didn't have to replace the rotors, it really depends on your driving habits.

  15. #11
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    Default Re: Whitby Mazda - tries to rip you off

    Sounds more like the were covering the A$$ incase smacking it did damage.

    I've been to Whitby Mazda more than a half dozen times, will be back soon for an oil change

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    Noob Drewsryd's Avatar
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    Default Re: Whitby Mazda - tries to rip you off

    Quote Originally Posted by midnightfxgt View Post
    Sounds more like the were covering the A$$ incase smacking it did damage.

    I've been to Whitby Mazda more than a half dozen times, will be back soon for an oil change
    I had checked my dics and pads 2 weeks before I went into Whitby Mazda as I was changing over to my winters. They were nowhere near any of the rusty pictures in the thread below and as I mentioned....I saw the tech tap and take it off.... It wasn't about covering his a$&.....and just by asking to see the rotor it surprisingly was "ok"...... I'm just not that gullible.

  17. #13
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    Default Re: Whitby Mazda - tries to rip you off

    Visually inspecting them does not tell you how easily they will come off. I've seen rotors look new that need to be smashed to hell to get off.

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    Default Re: Whitby Mazda - tries to rip you off

    Here's the thing:

    What if @Drewsryd said, "Oh okay then, go ahead," but they were able to remove the rotor without issues. Do you really think they'd be honest, or since they got the go ahead, would the put the new rotor on anyways?

  19. #15
    Sr Member Flagrum_3's Avatar
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    Default Re: Whitby Mazda - tries to rip you off

    Quote Originally Posted by midnightfxgt View Post
    Visually inspecting them does not tell you how easily they will come off. I've seen rotors look new that need to be smashed to hell to get off.
    Exactamondo, My original rotors, when I replaced them, looked actually very good but had to be smashed to shite to get them off, what a pita lol. I think this is a case of failure to communicate; The issue with the OP may have simply been a misunderstanding/miscommunication by the receptionist, as the tech probably told her the rotors 'MAY' have to be broken to do the repair, and she took it as they 'HAD' to be broken....It wouldn't be the first time shite like this happened.




    Assuming dishonesty without absolute proof and airing it publicly can be detrimental....just saying.

  20. #16
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    Default Re: Whitby Mazda - tries to rip you off

    Quote Originally Posted by m_bisson View Post
    Here's the thing:

    What if @Drewsryd said, "Oh okay then, go ahead," but they were able to remove the rotor without issues. Do you really think they'd be honest, or since they got the go ahead, would the put the new rotor on anyways?
    Having dealt with them for years, I'd say they would he honest. Ajax Mazda, from my experiences, would not be honest.

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    Default Re: Whitby Mazda - tries to rip you off

    Always had honest service from WM. They're not the cheapest, as most dealers are not, but I've not had a single negative experience with the sales or services teams.

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    Default Re: Whitby Mazda - tries to rip you off

    Don't know who you dealt with but I only deal with Jonathan when I'm there.
    I can't say that I've ever felt that he's been dishonest with me.
    I've only ever been there for oil changes and a block heater install but there has never been anything extra suggested.
    If I hadn't moved to Oakville, I'd still be going their for oil changes.

  23. #19
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    Default Re: Whitby Mazda - tries to rip you off

    I've been going to Whitby Mazda for all of my regular maintenance since I bought my car.
    Never had any issue's with them. In fact they have helped me out a few times.

    Like the person who posted previous to me, Jonathan is the person to see when you go in there. Very knowledgeable, and polite.

    Probably a bit of miscommunication regarding your rotor's combined with the need to cover their arses in case anything happened while they were working on your Mazda.

    I'd recommend this dealership vs. any other in the area.
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    Moderator S.F.W.'s Avatar
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    Default Re: Whitby Mazda - service concern

    Edited thread title to be a little more accurate.

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