Mazda recalling 2.2M vehicles due to trunk damper corrosion issue

[hoodlum]

http://www.theglobeandmail.com/globe...ticle31658190/

The Japanese auto maker said it was recalling around 390,000 vehicles – including the Mazda 3, which is available as sedan and hatchback, and the CX-3 SUV crossover in Japan – to fix the damper stays on their rear gates, which may corrode and break if exposed to salt.

Mazda said it planned to recall an additional 1.8 million vehicles in overseas markets over the same issue, although it declined to give a regional breakdown. The affected vehicles were produced between December 2007 and December 2015.

[Default User]

So all those people that paid to KROWN their cars....

[cwp_sedan]

This has to do with the rear dampers for the trunk for those that only read headlines. Speaking of that, headline update to reflect article.



"Mazda Motor Corp. said on Thursday it would recall a total of 2.3 million vehicles worldwide over potential problems with their rear gates, along with a separate issue involving diesel engines.The Japanese auto maker said it was recalling around 390,000 vehicles – including the Mazda 3, which is available as sedan and hatchback, and the CX-3 SUV crossover in Japan – to fix the damper stays on their rear gates, which may corrode and break if exposed to salt.

Mazda said it planned to recall an additional 1.8 million vehicles in overseas markets over the same issue, although it declined to give a regional breakdown. The affected vehicles were produced between December 2007 and December 2015.

The company also announced a domestic recall of around 110,000 vehicles produced between August 2014 and August 2016 including the Mazda 3 and CX-3 over a computer problem with their diesel engines.
The nation’s fifth-largest auto maker sold roughly 1.5 million vehicles in the year ended March, mainly in North America."

[Default User]

Didn't even click the link to read article. LOL

[Dubcee]

So all those people that paid to KROWN their cars....

Did a smart thing to help protect the other 98% of the car?

Glad to hear Mazda is doing the right thing and fixing it.

[Kiewan]

This will be great for my trunk, as it is completely inoperable at the moment... won't open from doorsill, keyhole or emergency release from. Inside the trunk.

[Seshan]

So what is the problem exactly? is it rust where they connect to the frame of the car? I noticed rust there a long time ago XD (2012 hatch)

[Milan96]

So what is the problem exactly? is it rust where they connect to the frame of the car? I noticed rust there a long time ago XD (2012 hatch)

Someone told me it has to do with the struts that keep the trunk open I believe on hatchbacks

[justmazduh]

so is this only for Mazda 3 hatches 2010-2013 tho? or does it include the sedan types? cuz I have a 2011 mazda 3. hmmm

[sarujo]

I just checked Mazda Canada's online recall tool and got nothing for my 2010 Sport hatch. hmmm

https://www.mazda.ca/en/owners/recalls/

[xxfinity]

Just checked too... Nothing on my 2012 mazda 3 sport skyactiv

Sent from my SM-G935W8 using Tapatalk

[Default User]

Wouldn't be the first time a manufacturer didn't advise the MoT of a recall.

[The Wolf]

nvm. should've read the article.

[Reddie1337]

I talked to my local dealer, they know of it, but there are no available parts yet, so they haven't given out exact cars yet (they said mine was included, but couldn't do anything about it yet)


-Reddie

[416GXM3]

any updates on this recall and if 2011 mazda 3 hatchbacks are involved and if anyone has turnover their car to any dealerships to have it fixed?

[WHO]

Contacted Mazda about it last week, and after a few days they gave me the same B.S. answer again : no parts.

They explained that's why they haven't even sent a letter to the owner. How can they get away with not even warning the owners of the potential danger from the hatckback slamming shut on you?

[Booter22]

i just checked my 2010 there is nothing open on it.

[Johns 08 3 GT]

There are a few dealers in the GTA who have stock.

[sarujo]

I received a letter today from Mazda informing me my vehicle was part of the recall; however no parts were currently available and that I was to wait for a second notification sent by them before going to a dealer to schedule a repair (at no cost).

Further questions about this campaign are to be directed to their Customer Experience Center at 1-800-263-4680

This letter listed the following affected vehicles:

2013-2016 CX-5 Prod Dec 15 2011 to Dec 26 2015
2010 - 2013 Mazda 3 including MazdaSpeed 3 Prod Nov 18, 2008 through June 11 2013
2012 - 2016 Mazda 5 Prod Oct 26, 2010 through Dec 26 2015
2016 CX-3 Prod March 10 2015 through Dec 26, 2015

[WHO]

I received a letter today from Mazda informing me my vehicle was part of the recall; however no parts were currently available and that I was to wait for a second notification sent by them before going to a dealer to schedule a repair (at no cost).

Further questions about this campaign are to be directed to their Customer Experience Center at 1-800-263-4680

This letter listed the following affected vehicles:

2013-2016 CX-5 Prod Dec 15 2011 to Dec 26 2015
2010 - 2013 Mazda 3 including MazdaSpeed 3 Prod Nov 18, 2008 through June 11 2013
2012 - 2016 Mazda 5 Prod Oct 26, 2010 through Dec 26 2015
2016 CX-3 Prod March 10 2015 through Dec 26, 2015

Yeah I also received the letter, this only a few days afterI contacted Mazda Canada about it.

[Mimizu man]

Still haven't received one for my Mazda 5.
They're sure taking theiir sweet time sending out notices. Only been 5 months since the recall.

[js593]

Got mine in the mail a few weeks ago. Dealer even called me and asked me to bring in the car asap. I asked them if they would pay for the tow there and back and they said no lol.

[WHO]

After I insisted with Mazda Canada CS, they told me they made a "special arrangement" for me with a local dealer. By chance, it happens to be the dealer closest to my home. I called, and they said no such special arrangement was made, and I'll be 17th on the waiting list... whatever. Can't say I'm surprised, Mazda and fiasco go hand-in-hand.

[WHO]

After I insisted with Mazda Canada CS, they told me they made a "special arrangement" for me with a local dealer. By chance, it happens to be the dealer closest to my home. I called, and they said no such special arrangement was made, and I'll be 17th on the waiting list... whatever. Can't say I'm surprised, Mazda and fiasco go hand-in-hand.

So after more confusion, Mazda Canada called me back, saying the dealer would call me within 3 days. They did, the next day, and gave me an appointment.
The fix took 20 minutes (I guess it's basically 4 bolts out, 4 bolts in). So I guess after all that confusion and wasted time, they came through on that end.

But the whole thing was just a brutal reminder of how unpleasant it is to visit a stealership. During my visit, I barely hinted on other issues I've had with the car and it was clear all they saw was dollar signs... like "we can fla$h the $oftware and $ee if it help$". I just said Thank you, don't call me I'll call you and left. Bottom line, I guess my car won't see a Mazda technician for another fews years, until the next recall. I've only been twice since I took the delivery, both times for things under warranty/recall.

[bpsmicro]

The fix took 20 minutes (I guess it's basically 4 bolts out, 4 bolts in). So I guess after all that confusion and wasted time, they came through on that end.

My wife was at our local dealership the other day with our 3, and asked (again) about making an appointment for her Mom's CX-5 for the recall (she's 86, so we do all car-related stuff).
So the deal was, they had some in stock, but were booking appointments to get it done two weeks from now. By which time they expected to have run out again. And they had no idea if/when they'd get more.
After some grumbling, the dealer finally agreed to book the appointment in 2 weeks, but hold one of the kits. We'll see if that plays out.

If it'd been me, I'd have just told them to give me a kit now, and I'll carry it in the back seat until the appointment.