Markham Mazda
So I went in for my 16,000KM service today. After spending much time deciding which dealership I was going to try out, I decided to go to Markham Mazda. And to be quiet frank, the service there was absolutely brutal! I mean I made an appointment and all so that I would be in and out. They had me waiting an hour and thirty minutes until my car was finished.
When it was ready, my car was dirty, oil marks all over the hood of my car, on the door handles and even on my engine protector. Nothing was whipped clean nor did I receive a car wash coupon or anything of that nature! Compared to Morningside Mazda for my 8,000KM Service, it was done in 40 minutes without appointment, the car was cleaned, washed, waxed and detailed.
A huge problem that I had with my Mazda 3 thus far, the problem was neither fixed nor attempted to be fixed nor even looked at. When my car was ready, I had asked the person handling the customers, what was checked with my car. He just simply handed the order sheet to me without explaining what the mechanic (Ken) did to it or what he looked at. So first thing I asked him, did the mechanic check my brakes, because they always made squeaking noises as I braking. He said he yes, no noise at all found, and I also asked him if the mechanic knew why my braking pedal made a rustling noise when I applied pressure on the pedal. He said he didn’t find any noise. So at this point I knew I was already getting jerked around. Instead of asking him and getting jerked around I asked if he could bring out the mechanic and I would ask him a few questions. The mechanic came out and I lead him outside towards my car so I could show him what the matter was.
I took him for a ride around the block, on HWY 7 to McCowen onto Bullock and back to Markham Mazda, the brakes didn\'t squeak but the brake pedal did. And as we were driving along, every time it sounded I pointed it out. He said, \"Oh I didn’t notice it.\" And I\'m like you obviously didn\'t test drive it. As we got back to the dealership, his remedy towards the problem was to look at the pedal itself like a touch and feel it thing.
He said he didn\'t know what the problem was and didn\'t know how to fix it, and at this point I’m about to lose it. So he goes over to another Mazda 3 on the lot, and tries to push the brake pedal, and tired telling me it’s the same thing, that the noise is standard. And I\'m like, \"I didn\'t hear it.\" \"I\'ll do it again for you,\" he says. \"Oh it doesn\'t do it anymore.\" At this point, I called him out, and told him you’re a liar and I would like to speak to your manager. So I walk back into the dealership, ask the customer service guy at Service for his manager. Unfortunately the manager was away and only works Monday to Friday 9-5. So I obtained his business card and will follow up with this matter on Monday morning. I also left the Manager a note noting my concerns about the shit service I received and how unprofessional the staff at Markham Mazda was. I also left him my business card relating to the law firm where I worked at and for him to call me first thing Monday Morning. I will defiantly keep everyone that reads this post posted as to what happens next and how they will fix my breaks from squeaking and my break pedal. And too add to this situation I paid 95 dollars for my 16,000KM which was in its mind ludicrous!
Over all rating Markham Mazda thus far, 0 out of 10 stars. I would recommend no one go there. Instead I would recommend going to Morningside Mazda for your service check ups no doubt! Next Service for 24,000KM will be checking out Avante Mazda on Yonge and Major MacKenzie but I don\'t know after this experience today, I may just stick to the bread and butter at Morningside Mazda.
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