Well.. here is the initial thread: http://torontomazda3.com/forum/read.php?TID=2168
(ISSUE RESOLVED THANKS TO FLIPSPEED )
(ORIGINAL ISSUE)
(NEW STATEMENT)
Car was dropped off last monday night of the 18th .. my car was promised to be looked over first thing in the morning (7:30am) in order to be able to order parts for the same day. Car however was not looked over until after 11:30am after I called in, fuel pump had to be ordered and I was required to leave the car with them. (ok fine..) Car was left fuel pump ordered; Mechanic installed pump however car stalled and did not start up at all .. (this was later installed next day at 2-3pm!!! again what was the point in leaving it overnight??) Recieved call that the pump failed and another pump was ordered and I would get a courtesy car .. got a blue neon and lived with that terrible event for a day, after that next day I called right after my exam to go pick up the car (once again car was not looked at/part not installed until I placed a call.) Picked up my car everythign was cool the service person who looked after my car was Vincent Chow (in my opinion hes a very smooth bullshyt talker!) was really nice and SEEMED caring ... The following night the problems which were stated in the initial thread:
-Hardstart
-Exhaust Rattling
-Breaks Squeeling In Morning
(ALL UNRESOLVED)
Placed an imediate call and was told by Vincent to wait it out for the weekend and see what happens/takes. After repeated problems, I called him again over the weekend and he told me to bring it in on moday and he will take care of everything for me (smooth talking b@stard!!)
The monday (TODAY) I went apparently Vincent had the day off (wtf?? he left no note that I was coming in .. NOTHING, example of the QUALITY service that you get here!) and I was serviced by someone named Phil who was VERY EXTREMELY rude. I did some research over the weekend and printed out some TSB/SBB sheets that were related to my problems (breaks squeeling and hatdstart) In the hardstart it clearly stated the proceedures and items to replace I brought up the concern that they did not replace the spark plugs and the other SBB/TSB that I brought just as information to show them so I did not seem like an idiot.... but apparently he threw all of that back in my face, and told me that printing and finding this stuff online is useless and wasting his time and mines and he wouldnt be able to do anything with them... even tho it was clearly offering a possible solution to my problems.. I had to wait over 3 hours at Mazda of Toronto with bad service and bad everything!!!
NOW I have to leave my car overnight again to see if the mechanic can test and SLOWLY TEST and FIND OUT the problems... (i swear to god.. if my car does not get looked at at 7:30am when I call them there will be HELL to pay.. HELL!!)
(FOLLOW UP)
I went back in at 4pm to pickup my car, had a friend give me a lift down to Mazda of Toronto. Noticed everyones attitude towards me had changed and was directed to speak with the Service Manager Dave. Dave was a really friendly guy, and took alot of time to slowly explain to me the problems which were plaguing my car unlike all those other quick answers. Well to cut this short Flipspeed had informed joe about this post on the TM3 Forums and they would like to pose a solution and satisfy the customer me Dave gave me a courtesy car, and guaranteed that my car would be finished and ready for pickup the next day.. THey said that they had spoke with Mazda Canada and they said to put in 1 more pump and if the pump did not work they would replace my entire fuel tank.. Well the next day, the car was looked at and tested and was ready for pickup at 11am. I waited till 3 to go pick it up to make sure that the car had been sitting there for at least 1 hr so that I could test the hardstart when I started the car. Car was amazingly washed INSIDE and OUTSIDE everything looked shiny and polished, even the inside engine cover etc.. just have no work report which I will pickup this saturday.. overall when going to Mazda of Toronto go and find Dave and Flipspeed you are guaranteed to get great service and great results.
However there is this noise coming from the wheels sounds like something is loose.. gotta bring it back this weekend when im picking up my report.. will post a follow up after this weekend.. for the status of the car but so far so good... Not only is the car making noise in the back but I discovered recently that my ENTIRE back seat jus falls out of place and there are nuts and bolts for my back seat on the floor of my car.. or something .. gotta get this fixed on monday when I go in.... not good not good... followup on monday.. gotta live with a loose backseat now..
(FINAL FOLLOW UP!!)
Well I took my car in on monday morning and went directly to find Joe(Flipspeed) and Dave in the parts department. Dave had my car driven in right away and my seats (new problem 1) were put back on. Turned out that the cap I found was the cap for the fuel pump.. errie.. well the seat and fuel pump cover was all put back on and bolted down in under 5 minutes...
Took the car out of the parking lot very happy and got a little promise from Dave as well *wink* But saddly the second I took the car off the lot and onto younge street I heard the squeek (new problem 2) it was still squeeking everytime my rear wheels went over a bump... took the car back again.. this time im counting .. I think its the.. 5th time?? .... Ive brought it back... neways I took it back and waited about 1hr and the problem was fixed .. somehow the rear light lense got loose or something... well anyways...
Now the car is running fine all problems seem to have been solved... Ill be back here for my 16k service.. its finally over *sigh*