Hood Deflector Causes problem

[Broli]

So my car had a thorough wash on Monday.

and ... when we took of the bug deflector, well
there were dents and scratches where those rubber half
circles are that keep the deflector of the hood

wanted to know if anyone else has had this happen?

[fourtrack78]

I notice that mine move around, but no dents or scratches

[mazidane]

Originally posted by Broli


So my car had a thorough wash on Monday.

and ... when we took of the bug deflector, well
there were dents and scratches where those rubber half
circles are that keep the deflector of the hood

wanted to know if anyone else has had this happen?



I plan on checking this weekend. Its been almost 4 weeks since I installed it, plus I want to give the car a proper wash and wax! Will let you know if I see anything!

By rubber half circles, do you mean the \"bumpons\"?

If you took any pictures please post them, thanks!

[Skarbro]

I\'ve had hood deflectors on several cars in the past. They all caused some damage to the hoods no matter how well I took care of the car. I don\'t plan on using them again.

[TheProfessor]

Every hood deflector I have ever seens tends to leave some damage, though it can be very minor. Time to get rid of the unibrow Broli ;)

[miggiddy]

I removed mine, never noticed any damage at all from the deflector. The bracket is sorta lose now so I haven\'t replaced it. Less worried about stone chips now, more concerned with inconsiderate people parking next to me swinging their doors wildly open.

[Broli]

the damage is very obvious to the eye!
it sticks out when ur looking at it!

like bad!!
it is a dull region in the shinny paint!!



yes i mean the bumpons


arg!!

i am gonna talk to mazda and see what they say

[TheProfessor]

You think you can just give those areas a good wash/wax/polish and they\'ll be gone?

[Broli]

Originally posted by TheProfessor


You think you can just give those areas a good wash/wax/polish and they\'ll be gone?

the hood it actually dented

i would need to get that dent guy!

[TheProfessor]

Originally posted by Broli



Originally posted by TheProfessor


You think you can just give those areas a good wash/wax/polish and they\'ll be gone?

the hood it actually dented

i would need to get that dent guy!

Wow, really? I just assumed that there was some discolouration or lack of clearcoat from the deflector rubbing the paint.

[Broli]

yeah, i was surpised to see it!

well, it will get fixed one way or another

[Jeff-TheBiz]

Quick question...

Are the rubber dome thingees attached to the Deflector or the Hood?

They should be stuck to the hood to prevent damage! but if it was installed wrong with the stoppers attached to the deflector, it will cause damage.

[MazdaTree]

Broli it\'s time for a cf hood!:D
Orange weave it up!

[Broli]

Originally posted by TheBiz


Quick question...

Are the rubber dome thingees attached to the Deflector or the Hood?

They should be stuck to the hood to prevent damage! but if it was installed wrong with the stoppers attached to the deflector, it will cause damage.



they are stuck to the deflector and they rest on the hood!?
i mean that the flat side is stuck to the deflector, and the
rounded end rests on the hood!!

that is the incorrect way??!!??

please tell me there is some way to prove this, i.e. some sort of instructions
as they guy at Ontario Mazda tried to say it was the fault of the wind pushing on the deflector
or someone leaning on it, i told him i doubt that there would be even damage at all 6 points from leaning!

i am gonna rip his head off tonight when i pass by, especially if i have proof . . .

[Broli]

Jeff are u talking about the black parts or the clear parts?

[mazidane]

they are stuck to the deflector and they rest on the hood!?

I believe they should be the other way around, i.e. stuck onto the hood with the rounded side pointing towards the deflector, well thats how the instructions told me to place them, plus I\'ve seen a bunch of cars with deflectors that have their \"bumpons\" placed that way.

I think I still have the instructions somewhere, will check and let you know!

:)

[FLIPDADY]

Originally posted by Broli


Jeff are u talking about the black parts or the clear parts?

The clear parts.

[Broli]

thx guys!!!

ok,
well,
i wanted to be sure b4 i got angry at someone for no reason!

now, i have the right to use my brown rage on the service guys at Ontario Mazda,

farking ontario mazda, i thought i was thru with those bstds, but . .
it seems they have found a way to bite me in the ass again!

[Skarbro]

Originally posted by Broli



Originally posted by TheBiz


Quick question...

Are the rubber dome thingees attached to the Deflector or the Hood?

They should be stuck to the hood to prevent damage! but if it was installed wrong with the stoppers attached to the deflector, it will cause damage.



they are stuck to the deflector and they rest on the hood!?
i mean that the flat side is stuck to the deflector, and the
rounded end rests on the hood!!

that is the incorrect way??!!??

please tell me there is some way to prove this, i.e. some sort of instructions
as they guy at Ontario Mazda tried to say it was the fault of the wind pushing on the deflector
or someone leaning on it, i told him i doubt that there would be even damage at all 6 points from leaning!

i am gonna rip his head off tonight when i pass by, especially if i have proof . . .


Whoa..!! They stuck them to the deflector?? What idiots. They\'re supposed to be stuck to the hood. The way you have it, it would ruin the hood for sure.

[Broli]

man, that sux!
you know

when i picked up the car, they didn\'t have the deflector on,
so i said, hey where is the deflector
and then they put it on

i guess in the rush the messed up
this is not acceptable!

[Jeff-TheBiz]

Originally posted by Broli



Originally posted by TheBiz


Quick question...

Are the rubber dome thingees attached to the Deflector or the Hood?

They should be stuck to the hood to prevent damage! but if it was installed wrong with the stoppers attached to the deflector, it will cause damage.



they are stuck to the deflector and they rest on the hood!?
i mean that the flat side is stuck to the deflector, and the
rounded end rests on the hood!!

that is the incorrect way??!!??

please tell me there is some way to prove this, i.e. some sort of instructions
as they guy at Ontario Mazda tried to say it was the fault of the wind pushing on the deflector
or someone leaning on it, i told him i doubt that there would be even damage at all 6 points from leaning!

i am gonna rip his head off tonight when i pass by, especially if i have proof . . .


As per the instructions....

Bumpons are to attached to the hood..

Instructions. (http://www.finishlineperformance.com/instructions/cx7/Hood_Protector_(CX7)_English.pdf) for a CX-7 but they all go on the same.

[Broli]

Originally posted by TheBiz



Originally posted by Broli



Originally posted by TheBiz


Quick question...

Are the rubber dome thingees attached to the Deflector or the Hood?

They should be stuck to the hood to prevent damage! but if it was installed wrong with the stoppers attached to the deflector, it will cause damage.



they are stuck to the deflector and they rest on the hood!?
i mean that the flat side is stuck to the deflector, and the
rounded end rests on the hood!!

that is the incorrect way??!!??

please tell me there is some way to prove this, i.e. some sort of instructions
as they guy at Ontario Mazda tried to say it was the fault of the wind pushing on the deflector
or someone leaning on it, i told him i doubt that there would be even damage at all 6 points from leaning!

i am gonna rip his head off tonight when i pass by, especially if i have proof . . .


As per the instructions....

Bumpons are to attached to the hood..

Instructions. (http://www.finishlineperformance.com/instructions/cx7/Hood_Protector_(CX7)_English.pdf) for a CX-7 but they all go on the same.


thx Jeff,
i have printed a copy of the instructions
and i will go and deal with this tonight!

i will let you guys know what they say tommorow!
and who ever is at the meet tonight, well tonight!

[mazidane]

i will go and deal with this tonight!

Good luck buddy, let them have it, bunch of nincompoops!

:D

[FLIPDADY]

See you wouldn\'t of had this issue if you bought it from me.:hoho

[mazidane]

Originally posted by FLIPSPEED


See you wouldn\'t of had this issue if you bought it from me.:hoho

True that! No issues for me so far! (even though I was a bit leary of sticking dem \"bumpons\" onto my new hood at first!)

So I checked the instructions I got with my deflector and I don\'t now how the guys at Ontario Mazda missed it but it says something to the effect of (going from memory):

\"IMPORTANT NOTE: DO NOT PLACE THE BUMPONS ON THE DEFLECTOR AS THIS COULD CAUSE DAMAGE TO THE VEHICLE\"

[Broli]

LOL

thx mazidane!


so i went to the dealer yesterday, armed with a copy of the instructions from a CX-7 hood deflector.

After arriving, i parked my car and went in to locate micheal,
he was available immediately!
i was impressed (that was the end of my being impressed)

he says he will come out and look at the car,
he follows me to the car,
i get out to find 2 mazda employees eye-humping my car.

We get to my car, i tell micheal, that the hood deflector needs to come off.
he doesn\'t have screw driver with him, so i get my own screw driver and remove the deflector myself
he sees the damage, and the first thing he says is, oh that is minor, very minor, if it were me, i wouldn\'t bother with it.

well, i said, i am not you, and i will want to take this deflector off one day, and i don\'t want a damaged, or slightly damaged hood. (Am i wrong here? i don\'t think so)

i tell him that the bumpons were supposed to be installed to the hood of the car. he tells me i am wrong, i tell him i spoke with another dealership, one that i trust, and they informed me that the bumpons were supposed to be attached to the hood, he told me i was wrong. I produced the CX-7 instructions, and showed him where it said \"bumpons are to be attached to the hood\" he said, that all cars are different!

we proceeded to the parts desk, where the parts guys said i was wrong as well, i told him, to get the instructions from a mazda3, he comes back with the instructions for a mazda3 sedan, i tell him if all hood deflectors that are different can go on in a different way, then, they should go get the hood deflector for a 5 door, he said it is the same for the 3, i told him the deflectors are different, he said, so what

so fine we open the book, and micheal says, see, it says to stick the bumpons to the deflector
I ask to read the book, i look at it, and i see in the very FIRST sentence it says to attach the bumpons to the HOOD

*now i am angry

It says right here in the first sentence, ATTACH TO HOOD

he said, oh, the picture looks like it attaches to the deflector.

I say, i am sorry if the employees of Ontario Mazda cannot read, but it is not my fault that they put it on incorrectly,

then they say, oh, lets go get a 5-door deflector and see what it says,

I tell them, now you want the 5-door instructions, fine! go get a 5 door, or hell go the instructions for any car you have on the lot!

they get the 5-door

and

what a surprise, it says the same thing!!!

so, now micheal comes out and takes a few pictures

while taking the picture he tells me that he thinks that the damage was caused by someone leaning on the hood!

i told him, that may well be the case, however, if they had installed it correctly in the first place that would be irrelavant, as it would have been impossible to damage the hood, with a properly installed deflector.

he now calls the service manager

i tell micheal while we are waiting,
that i don\'t come here because they have terrible service, and they always blame the issue on me, even when i am clearly not the cause, and that is why i go to their closest competitor, because they have better service.

Well the service manager comes and tells me that they cant find the work order for putting the hood deflector on my car, and tells me that i put it on.

I told him that if i put it on, i would have read the instructions and it would have been correctly installed.
then i told him, how when i went to pick up the car, they hadn\'y put my deflector or step plates on the car, and then when i mentioned it, they had it done while i was in signing papers.

after like 20 minutes of thinking, the service mangager said they would take care of my car.

now, here is the thing, what do i want from them???

the damage is minor, so if they can remove the dent (bad location may be impossible) and fix the small areas with discolouration in the paint, without repaint the whole hood, that is cool!

if not, they will have to sand and fill and then repaint the whole hood, and i don\'t think i want to give up the factory paint job just yet, is it worth it?

What do you guys suggest?

thanks

Alex

[fourtrack78]

Well Alex,

After reading this story i went to check my unibrow (installed @markham mazda) and every was fine.

If you had the work order of them putting it on you should have no problem with getting it fixed. But in your case you don\'t so that creates a little problem.

I say let them fix it, they are at fault and when you get it back REALLY look it over and make sure they do a good job.

Make sure you take everyones name down that gave you a hard time and write a letter to hea d office. Good luck Bro.

[Broli]

thx man!

there was no work order, but i suspect it is on
my bill of sales, or my offer page or whatever that is called

so you say let em fix regardless of what they need to do?

is it worth it to lose the factory paint job??

[3GFX]

They\'d only repaint your hood, and IMO I\'d love a repainted hood. Kiss the stone chips good bye. Its a hasle but if they do it free of charge, let em do it!

[TheProfessor]

Broli, any chance of posting up some pics of the damage. I can\'t comment on what I\'d do until I see what we\'re dealing with here.

[Broli]

i will take some pics

but it is really minor, i will try to capture it with the camera,



my hood is in good shape, maybe one small rockchip!
it is not ready for a repaint,

either way i will get a pic soon

[mazidane]

Originally posted by Broli


LOL

thx mazidane!

No probs!




It says right here in the first sentence, ATTACH TO HOOD

he said, oh, the picture looks like it attaches to the deflector.

At this point I would have introduced my right fist to his face! If he can\'t decipher a simple picture how the heck is he servicing cars?




while taking the picture he tells me that he thinks that the damage was caused by someone leaning on the hood!

He is actually capable of thinking?



i tell micheal while we are waiting,
that i don\'t come here because they have terrible service, and they always blame the issue on me, even when i am clearly not the cause, and that is why i go to their closest competitor, because they have better service.

What did he say to this?



after like 20 minutes of thinking, the service mangager said they would take care of my car.

now, here is the thing, what do i want from them???

To me that is an admission of guilt, are you sure you have no paper trail to show that it is them that installed the deflector?




if not, they will have to sand and fill and then repaint the whole hood, and i don\'t think i want to give up the factory paint job just yet, is it worth it?

What do you guys suggest?



If they can do a good job of it than I would go for it, I don\'t know how well they would be able to colour match it though. Also I would ask for a refund on that deflector as well!