-RJ3-
03-18-2008, 08:14 AM
Sorry for the Long rant and sentence run ons,(had to type quick since im at work) but no longer will I go to this store.
As you know last friday I was going to pick up my Bulova Watch.
It was such a good deal... I got both watches for 1000 (mens reg 659.99, womans 559.99)
My gf had received hers the same day I bought it, but the owner told me that my watch will be guaranteed ready for pickup next week.
So I decided to wait it out... They called me saying to come back on Friday, which I waited a couple of more days.
Once Friday came in, I called them beforehand and they said "Yes the watch is here, pick it up anytime".
So I went over. What did they do? They gave me the womans watch, the same watch I got Jamie! Well to make matters worse, they put in the wrong serial number of the watch so they had make me wait to get the correct watch for several more days.
I told them, Is there any way to rush this, I have been very patient, and understanding at this point.
They told me they would have the watch ready for Monday.
Monday comes in, he calls me and says your watch has been ordered and you can pick it up tomorrow. I thanked him, and hung up.
5:15 leaves a message on my phone:
"We had an error with our system and with Bulova saying they had the watch in stock... We cannot get this watch for another month or so, so we would refund your money or however choose a watch in our store."
WTF!!!!!
I called them back, asking, listening to their reasoning... And the manager says its beyond his control...
OK... That is not an excuse... I have been wating patiently, and you have promised me several times the watch will be ready. Don't play me for a fool! He had an excuse of saying Bulova does not release this watch anymore.... I then told them so why the hell is it in People's jewelery????
I made them feel bad by saying, Out of all the jewelery stores in Square One I chose you because I knew you had top quality jewelery, and satisfaction to all your products. Not to mention you know that I have made business with you on several occasions. For such a reputable company, you sure don't act like one when there is a complaint.
He appologizes and says we try to satisfy our customers 100%, That blew me up.... I told him "This was a anniversary present and there is no point in having one watch if it was a his or hers watch." I would like to have a refund on both watches, my gf hasn't even worn the watch because she was waiting for me!
He said he will talk to the head office about it.
Bunch of BS and if I get only my half of the refund its a slap in the face.
Dont ever deal with these people. FINE GOLD JEWELERS in Square One.
Nothing but broken promises!
As you know last friday I was going to pick up my Bulova Watch.
It was such a good deal... I got both watches for 1000 (mens reg 659.99, womans 559.99)
My gf had received hers the same day I bought it, but the owner told me that my watch will be guaranteed ready for pickup next week.
So I decided to wait it out... They called me saying to come back on Friday, which I waited a couple of more days.
Once Friday came in, I called them beforehand and they said "Yes the watch is here, pick it up anytime".
So I went over. What did they do? They gave me the womans watch, the same watch I got Jamie! Well to make matters worse, they put in the wrong serial number of the watch so they had make me wait to get the correct watch for several more days.
I told them, Is there any way to rush this, I have been very patient, and understanding at this point.
They told me they would have the watch ready for Monday.
Monday comes in, he calls me and says your watch has been ordered and you can pick it up tomorrow. I thanked him, and hung up.
5:15 leaves a message on my phone:
"We had an error with our system and with Bulova saying they had the watch in stock... We cannot get this watch for another month or so, so we would refund your money or however choose a watch in our store."
WTF!!!!!
I called them back, asking, listening to their reasoning... And the manager says its beyond his control...
OK... That is not an excuse... I have been wating patiently, and you have promised me several times the watch will be ready. Don't play me for a fool! He had an excuse of saying Bulova does not release this watch anymore.... I then told them so why the hell is it in People's jewelery????
I made them feel bad by saying, Out of all the jewelery stores in Square One I chose you because I knew you had top quality jewelery, and satisfaction to all your products. Not to mention you know that I have made business with you on several occasions. For such a reputable company, you sure don't act like one when there is a complaint.
He appologizes and says we try to satisfy our customers 100%, That blew me up.... I told him "This was a anniversary present and there is no point in having one watch if it was a his or hers watch." I would like to have a refund on both watches, my gf hasn't even worn the watch because she was waiting for me!
He said he will talk to the head office about it.
Bunch of BS and if I get only my half of the refund its a slap in the face.
Dont ever deal with these people. FINE GOLD JEWELERS in Square One.
Nothing but broken promises!