Left Mississauga Mazda for Oakville Mazda... Dealer review

[Unoriginalusername]

Detailed version
Like many people I found Mississauga Mazda after Tiffany became the service manager there and had been happy with the service levels provided by her and her staff. Long story short a good opportunity presented itself at Oakville mazda with more skilled/experienced technicians and service staff and Tiffany accepted just prior to the announcement that Mississauga Mazda is soon to be no more and will eventually switch over to Honda in the upcoming months.

So I like many in the Mississauga area was left looking for a new place to service my Mazda 5 and Mazdaspeed 3. Given my MS3 is not completely stock, I was disappointed at the prospect of having to start from scratch and find a dealer that knows the car hasn't been tracked and isn't flogged on a regular basis or at all.

Jason (dealer principle) at Oakville Mazda answered my question and let me know that his dealership had the smarts to welcome Tiffany to their team as their new service manager. I booked an appointment the other day for this afternoon to have my oil change done.

The drive is a wee bit further then what it was before but it was worth it for the fast, friendly, quality service we received. They got me in and out in timely manner and were kind enough to point out a few installation errors i made with a few of my mods so that I could fix them. So if you're looking for a dealer because of the mississauga mazda ordeal, or live in the area and aren't completely thirlled with your current service i'd highly recommend checking out oakville mazda.

Short version.
Suprisingly even better then what i was accustomed to. The dealer owner welcomed personally and tiffany and her team did a great job. Great job and i will be going there from now on.

[kid_icarus]

awesome to hear james!
i might try my luck with them after mississauga mazda switches over to honda in the winter.

[Unoriginalusername]

awesome to hear james!
i might try my luck with them after mississauga mazda switches over to honda in the winter.

why keep giving your money to a dealer that has no long term interest in you? Doesn't matter where you go but i almost think it'd be better to start building that service history/relationship with whichever dealer you plan to keep going to in the event you have an on the line warranty issue.

[b.rabbit]

I, too, have left Mississauga Mazda. I went to have my 8-month service done at Oakville Mazda on Thursday and was pleased with the service I received.

There were a lot of friendly faces there. While my girlfriend and I were waiting for my car to be serviced, the concierge came by to make sure we knew how to use the coffee machine and another sales person came by to tell us that they had wireless internet and if we wanted the password to ask the concierge for it.

Nelson was the person I dealt with at the service counter that day and Tiffany had booked me in the week before. Unfortunately, I didn't get to see Tiffany this time around.

Service was quick as it can be, and Nelson had to grab me in the showroom in the middle of service because the tech had noticed a nail in my tire. So Nelson took me into the garage to take a look and told me what my options were and how much right off the bat. I had them repair it as it was recommended. I'm glad that they came to get me to look at the damage before they went ahead.

Overall, it was a great experience at Oakville Mazda and I'm definately going to go back for my next service!

Well done!

[QEWmazdaPrez]

Thanks for the great feedback. We've passed along your comments to the Service Department Team!

[SilentJay]

Interesting... I might have to go check them out - Tiffany really took good care of me last time!

[kcirtap]

nice feedback, i was going to call Mississauga Mazda today to ask if they still have a spot. but i guess it a good time to try oakville. :)

thanks! :)