Screwed by Erin Mills Mazda... Again!

[Krakor]

I am looking to purchase a new Mazda3 Sport GT. I went to Erin Mills Mazda and spoke to Paul Wong. We negotiated a deal. This was Saturday. It was late and I had to be somewhere. So We agreed on a price and I told him I would be back on Monday to finalize everything.
I called him today to let hm know I am coming in and he tells me that he can't do that deal anymore, it was only for Saturday and I would have to pay more and also that he seems to have forgotten that he was going to do the full tint for me!
This happend when I got my 2005 model as well!
What the hell is going on?
I live in Mississauga and if there are any sales people that will talk to me, other than from Erin Mills Mazda (I will never buy from them again if this deal doesn't go thru!), let me know. I will give you full details about what was discussed and the pricing.

I am so pissed at these guys.

Anyone else have similar experiences with them?

[♻①☛]

maybe you need to look for other car brands

[♻①☛]

or try thebiz express :chuckle

[Krakor]

This will be my third Mazda. I had a 2002 Protege 5, then the 2005 Mazda3 Sport GT and now I am looking to get a new Mazda3 Sport GT.

I just can't belive he is doing the same thing he did 4 years ago when I got the 2005.

I am hoping a sales rep somewhere else can help. I am ready to do the deal.

[Jeff-TheBiz]

I can definately make it worth you while to drive to Mazda of Toronto...


Call me.

[Krakor]

Who do I ask for? I can call now.

[cwp_sedan]

I am looking to purchase a new Mazda3 Sport GT. I went to Erin Mills Mazda and spoke to Paul Wong. We negotiated a deal. This was Saturday. It was late and I had to be somewhere. So We agreed on a price and I told him I would be back on Monday to finalize everything.
I called him today to let hm know I am coming in and he tells me that he can't do that deal anymore, it was only for Saturday and I would have to pay more and also that he seems to have forgotten that he was going to do the full tint for me!
This happend when I got my 2005 model as well!
What the hell is going on?
I live in Mississauga and if there are any sales people that will talk to me, other than from Erin Mills Mazda (I will never buy from them again if this deal doesn't go thru!), let me know. I will give you full details about what was discussed and the pricing.

I am so pissed at these guys.

Anyone else have similar experiences with them?

Don't buy from them, but obviously you figured that out on your own. It's annoying how some dealers are so brutal when it comes to sales, etc.

Send "thebiz" (Jeff) a PM and see what he can do for ya. He's at MOT (Mazda of Toronto) and doesn't mess around. I got my car from him an so have many others on here.


EDIT: CRAP! 5 posts before I posted this. Man I'm slow today! lol

[S.F.W.]

Who do I ask for? I can call now.
Jeff Holley, 416-642-7777

[♻①☛]

TheBiz express check out line starts here
now serving number 132897584 :chuckle

[mazdas3sporte]

try Jeff aka the bizz, Ive heard lots of good things about him, Iam not trying to promote him getting a sales done or anything , history and fact shows hes a great person to talk to about ur vehicle.

[M3Driver]

I bought my new 3 gx at Erin Mills from a guy called Warren, about one month ago.
He was fine, no problems negotiating the price, but the guy who takes care of financing, Sean or something, he was very difficult to deal with.
He was trying to sell me all these different warranties, rust proofing, life insurance, etc., so after I declined everything, he kept convincing me.
I felt like I offended him by declining everything. :)

[mazdas3sporte]

I was in the same situation as m3driver, after i declined multiple times for things such as their "cheap 550 dollar tint" job the girl tried to make me buy extended warranty because "what if god doesent exist"...... yes iam not kidding i mentioned that god will protect me if anything happend and then shes like thats good i agree but what if it doesent exist , which i found very childish.... and then i mentioned mazda was a good quality car and then she mentioned "u never know how good it really is".... lol way to market ur brand and dealership +100 for dufferin mazda

[Zoom Zoom Boy]

This will be my third Mazda. I had a 2002 Protege 5, then the 2005 Mazda3 Sport GT and now I am looking to get a new Mazda3 Sport GT.

I just can't belive he is doing the same thing he did 4 years ago when I got the 2005.

I am hoping a sales rep somewhere else can help. I am ready to do the deal.

You know that old saying, "Fool me once, shame on you! Fool me twice, shame on me..."

Yes, you should contact the Biz. He will at least be upfront and straight with you and you can decide from there whether you keep shopping or close the deal with him.

[Cardinal Fang]

I am so pissed at these guys.



Sorry to hear about your situation. Nothing like being jerked around. If you manage to get a deal from TheBiz make sure to give the manager at Erin Mills Mazda a call and let them in on the money they didn't get from you and the behavior of their sales staff.

[mazdas3sporte]

Sorry to hear about your situation. Nothing like being jerked around. If you manage to get a deal from TheBiz make sure to give the manager at Erin Mills Mazda a call and let them in on the money they didn't get from you and the behavior of their sales staff.
+1 I would do that, if u want to go a step further u can call mazda of canada so they know as well

[Krakor]

Thanks for all your help guys (and girls?).

I did go see Jeff and closed the deal right then and there.
Erin Mills Mazda called me 4 times on my 20 minute drive over to Jeff. Each time coming back with a lower and lower price but they were still far from what Jeff did for me.
I was even signing documents with Jeff when I got another phone call and they said if I came in right now I would get this special price. Still no good.

I am very disappointed with them over at Erin Mills Mazda, considering that this would have been the 3rd Mazda from them in 7 years! I can tell you one thing, they do a lot of sales, but not because of certain sales people, it's because of the quality of their product!

This site is a great help when you are looking for answers.

Jeff was great. He was gentle with me... You know what I mean!!!

No crap from him.

I am in sales as well. The most important thing is to build a connection of trust with your client. Jeff did that on the phone before I even ended up meeting him!

I have to say Mazda of Toronto and Jeff (TheBiz) came thru for me. I will recommend them whole-heartedly.

So I pick up my new Mazda3 Sport GT on Wednesday afternoon. Sunlight Silver again! Love that colour.

Thanks again to everyone that helped with such quick and great advice.

Thanks again Jeff. You Rock!

[KenYork]

I wouldn't go there to buy a car either.. but their service team hasn't failed me.

[mazdathree]

glad to hear things finally worked out for you....

one more sunny silver for the club:bana

[b.rabbit]

The Biz does it again! :)

Congrats on the new ride!

[Zoom Zoom Boy]

Great to hear it worked out for you! Congrats on the new ride.

[mazdas3sporte]

congrats, glad to hear u got a good deal

[Krakor]

Anyone know where I can get Mazda Canada's phone number to call in a complaint about Erin Mills Mazda and at the same time praise for Jeff of MoT?

That would be a big help.

Thanks.

[FLIPDADY]

I wrote up a PDI workorder for your car just before I left work. So my guys are gonna pick up your car and get it ready for Wednesday.

Congrats on the purchase.

I wouldn't worry about complaining about those other guys. You already hurt them by not giving them your business.

[Krakor]

Thanks Flip! I have to say your service is awesome so far!

Maybe you're right about the complaining. I did hurt them by not giving them the business.

Thanks for keeping me up to date with my new ride!!

Do you think the TSB's need to be looked at for this model? The bass situation on the stereo or anything else?

I really appreciate your help.

Thanks.

[cereal83]

lol wow you move fast. less then 24 hours to buy a car. Congrats

[Krakor]

Well I have been looking for a few weeks now. I went in on Saturday to test drive the Matrix. Great looking car on the outside, terribly dated on the inside.

I went to Mazda because I do love the product. This is my 3rd Mazda in 7 years.

I sat with Paul Wong the leasing manager for 2 hours while he played his game going back and forth to his manager.

He came back with a price that was $5.00 more per payment than I wanted to spend. I was fed up with the games so I said here is the price I want. Call me when you can do it. And then I left. He called me that afternoon and said ok we can do it com ein now. I told him I couldn't be back until Monday to do the deal. He persisted then when he realised he was pissing me off he said he would see me Monday.

Monday comes and he calls me at noon, 3 hours before our scheduled appointment, and tells me he can't do that price anymore it was only for Saturday. His manager won't allow him to sell it at that price anymore.

I told him to quit screwing around. He said he would call me back in a few minutes. 3 hours passed so i called him and aksed is this a deal or not. He gave me a song and dance about no money in the deal etc. So I got pissed off and posted my message here.

Within about 4 minutes I got messages to contact TheBiz at MoT. So I did.

10 minutes of phone conversation and TheBiz says come in and we can do the deal.

That was how I came to see TheBiz @ MoT.

I am still pissed off at Erin Mills Mazda. TheBiz can tell you how many phone calls I got from Erin Mills Mazda while I was with him. They kept calling back giving me lower and lower pricing. But they still couldn't match what TheBiz was offering me and not to mention the great service and comfort of it all.

I would recommend them to everyone!

And to top it off, I get a message from FlipDaddy, their service person (maybe manager?), last night letting me know the PDI was done and they were getting the car ready by Wednesday.

I can't stress enough how important these little things and little contacts are to me. Especially when people are getting tighter and tighter with their money. You have to treat people with respect and courtesy to build the trust.

I am in sales and that statement is the end all and be all for sales people.

Erin Mills Mazda will learn when they start losing sales due to the word of mouth we all offer to our friends and families.

[mazdas3sporte]

info in case u decide to file a claim, go to www.mazda.ca and click contact us, u can also try e-mail, its what i did, just so i have a paper trail

Telephone:
1-800-263-4680
From Monday to Friday
Between 8:30am and 4:30pm Eastern Standard Time

Letter:
Mazda Canada Inc.
55 Vogell Road
Richmond Hill, ON L4B 3K5
Fax: 905-787-712

[Fuman]

Jeff was great. He was gentle with me... You know what I mean!!!
oh we know what you mean... lol =p



And to top it off, I get a message from FlipDaddy, their service person (maybe manager?), last night letting me know the PDI was done and they were getting the car ready by Wednesday.

Joe is in parts, unless Joe changed positions.

[cereal83]

Well I am glad you got it all sorted out and got the car for a better price. It does make car buying alot easier and you have a better experience which is always good!

[FLIPDADY]

I'm the only Joe here.:)

I write up workorders sometimes.

[Darkfrosty7]

is this why no one bought the 500 gift certificate for erin mills mazda??? lol

[ds2chan]

nice.. congrats on the car and good job Jeff..

you'll get the car just in time for the snow.. =P

[deedotpee]

lol the 500 gift certificate is for parts or service....not sales :chuckle

[Krakor]

I have never heard of the $500 gift certificate. I wouldn't want one from them anyways. I used to deal with Manny in the parts dept. Not sure if he is still there, but he was a good guy. I got screwed out of some winter tires and rims I bought there. They called me in to get them done after waiting a week to get them, went in and waited fo ran hour while they had my car in the shop.

Manny comes out and tells me he is sorry but someone sold my tires and 1 of my rims! I was pissed. He asked me to wait another hour while he sent someone to pick up a new set of tires and rims for me. So I did.

2 Hours later he comes out and tells me that 3 tires are on ok but 1 of the rims are warped and he can't get me a new rim now.

I lost my mind. He saw I was pretty pissed so he called some otehr location and they drove one up to him.

After 6 hours waiting... Manny came out and said the car is done and also gave me a his and hers set of Mazda watches.

Now I know they are not worth much, but it was a nice gesture.

I don't seem to have too much luck with Erin Mills Mazda.

[KenYork]

Yep. Manny is still there.

[BETRTHNU]

Wow what an ordeal. When salespeople play that sort of game I walk. Did that with the BMW and found another dealership. Called the old one and told them what I bought and how they lost the sale from the back and forth BS. They were not pleased to say the least. Talked the owner of the dealership and he was even more angry at his sales people for fubaring the deal. I say do the same. Its constructive critisism and they need it obviously.

[steve220s]

I unfortunately found this site the day after i bought my mazda from erin mills mazda. Wish i would have gone to see Jeff.

[Krakor]

Well I picked up my new 2008.5 Mazda3 Sport GT Sunlight Silver Metallic ride from MoT today and I have to say it has been a class act all the way.

Jeff (TheBiz) took care of me very well. I met Joe (FlipDady) today as well.

I was very pleased with how everything went down.

I can't wait to tell everyone and anyone that MoT is the place to go!

Thanks again guys.

Much appreciated!

Now let the modding begin!

[TokyoKiller]

I wouldn't go there to buy a car either.. but their service team hasn't failed me.

Haha, guess what...I saw your car there for 2 days straight when it was parked for service there. lol...of course my deal with Erin Mills Mazda fell through and now I got a deal closed and sealed with Jeff 8)!

[TokyoKiller]

Oh and Krakor, I saw your 3 today at MoT :)...while I was with Jeff hehe...congrats!

Cannot wait for my Metropolitan Grey GS Sedan ================D

[Krakor]

Cool! You were at MoT? Was that your ride that was parked in front of mine in the bay? It was the colour you want.

Yeah I am pretty excited. This is my 3rd Mazda in 7 years.

I had the 2005 M3 Sport GT silver and traded that in today.

I am finding a lot of cool new stuff on this car that I did not have on the old car.

I just found the cupholders in the rear seat centre armrest! Wicked!

Did I see you there?

When do you get yours?

[TokyoKiller]

Cool! You were at MoT? Was that your ride that was parked in front of mine in the bay? It was the colour you want.

Yeah I am pretty excited. This is my 3rd Mazda in 7 years.

I had the 2005 M3 Sport GT silver and traded that in today.

I am finding a lot of cool new stuff on this car that I did not have on the old car.

I just found the cupholders in the rear seat centre armrest! Wicked!

Did I see you there?

When do you get yours?

Well actually, I came in today to drop off my paperwork to Jeff. My car is on the train somewhere between Vancouver and Toronto :)...should be here by the end of next week I hope lol.

[KenYork]

Haha, guess what...I saw your car there for 2 days straight when it was parked for service there. lol...of course my deal with Erin Mills Mazda fell through and now I got a deal closed and sealed with Jeff 8)!

Yup. it's been there for a long time. Finally got it back last friday.

[TokyoKiller]

Yup. it's been there for a long time. Finally got it back last friday.

BTW, I don't know if you remember me...but sometime in the summer I came across your car and I was looking at it and we started talking, it was by Sherobee Rd. in Mississauga.

Anyways, if you do remember, I ended up going for a 3 GS Sedan from Jeff =)

[mbd]

Glad it all worked out for you. When I was looking at different cars, many of the sales people before I got my Mazda would do sneaky things like ask me about my trade to try to figure in the price with the trade. Or they'd give me a price that was MSRP without even suggesting anything off as an opening to our discussion. Some didn't even call me back - just weren't interested in making the sale and I was paying cash!

You should write a letter to the owner. Taking the time to put down what happened in a well thought out letter has a strong impact if it sticks to the facts and isn't inflammatory - just lays out what they did wrong.

[KenYork]

BTW, I don't know if you remember me...but sometime in the summer I came across your car and I was looking at it and we started talking, it was by Sherobee Rd. in Mississauga.

Anyways, if you do remember, I ended up going for a 3 GS Sedan from Jeff =)

Yep I remember you. Like I mentioned, going to Jeff was worth the trip.

[Krakor]

I am not so sure they will do anything about it. If they don't empower the managers of the locations to keep the clients happy then I don't expect the owners to a rat's ass.

I am really losing faith in the dealerships. There are some great sales people that get a bad rep due to the service personnel and then there is the flip side of the coin.

The sales person I dealt with at Erin Mills Mazda got greedy. It would have been my third car with him, but I have to say I was pretty naive with my last 2 vehicles.

I won't go back to them for anything now.

Mississauga Mazda has always given me great service. Jeff from Mazda of Toronto has given me great service.

I have an affinity for Mazda's. Obviously if this is my third vehicle in 7 years with them. But I have to say that if the service does not get any better from these dealerships I am probably not going to buy another Mazda.

I left Honda after 2 cars because of the crappy service I recieved. Everytime I got them back from service there were new dents it.

Not sure what to do anymore other than buy used vehicles and not worry about how they look.

[Krakor]

Oops! I meant to say that teh owners won'y GIVE a rat's ass!

Sorry.