diuqil
11-12-2008, 01:09 AM
My experience with Erin Mills Mazda was a mixed bag. I'll just share my experience and let the reader make the judgment call. *This post is a bit long, so let this be a warning.*
A week before October 20th, 2008, I went to motor city (in Mississauga) to test drive a few cars including the Mazda 3 Sport, Camry LE & Matrix XR. Simultaneously, I was doing research online and visiting this forum.
As we approached Erin Mills Mazda's door, a sales person was outside taking a breather. He saw us and greeted us. He seemed like a really friendly fellow, and he became our correspondence for the entire ordeal. His name is Rocky.
We test drove the car and then left. Then was the period I was deciding on which car to purchase, and where I should go to buy it. I found out about TheBiz and how reputable he was, and was planning to buy from him. But at the same time, Rocky called us almost daily from the day we test drove the car. Seeing his determination, we decided to give him a chance first. to go to him
Rocky told us there was a 2008.5 model which could save us an additional $1500 from the Mazda Canada rebate. He claimed the 2008.5 model was entirely the same as the 2009 and they were trying to get rid of stock. We were given the impression the 2008.5 was already around $2000 cheaper then the 2009. Of course we were thrilled, seeing that we could save around $3500 from the MSRP price of the 2009 by purchasing the 2008.5. We go in the Saturday before Oct 20th, and we prepared to sign the deal. Just as we were about to get our CC swiped, we noticed something odd. We looked at the contract, it was priced $2000 higher then we anticipated/calculated. So we IMMEDIATELY stopped and said, "this doesn't include the $1500 Mazda rebate does it?". "It does." "No way, this not the price we want, and hardly a good deal." And yes, realistically the price was ridiculous, it was almost at MSRP. He then claimed the 2008.5 was the same price as the 2009 and that the rebate would take $1500 and that we misunderstood him. A bit peeved, we didn't sign and we left.
We tried to contact TheBiz right away, but he was busy all day. We then noticed an ad in the papers from Agincourt Mazda. We gave them a call to scope out the price. They could offer what we expected on a 2009, while throwing in some freebies like Bluetooth and GPS. As we were about to leave for Agincourt Mazda, I read on this forum how horrible they were. Thank God we didn't waste time and go down. But we kept them in the back of our heads as a possibility. So that was when we were in limbo. We needed a car asap.
Now Rocky called back the next day. He bargained with us, we refused. We gave him the him the Agincourt price. He said no he can't do it, we said "that's fine by us, we'll go to Agincourt." Later that night he said "Ok I spoke with the Manager, and he'll do it for $200 more." This was finally in our price range, and at a very competitive price. We were getting the 2009 at the same price he originally wanted to charge us for a 2008.5 with discounts included. Satisfied, we went in October 20th, 2008 and signed the papers.
Now we told Rocky to specifically write down we needed the car in 3 weeks or less. He assured us we would get the car before then and that it was written down. Later on we'd find out he didn't write down anything of that sort. Our mistake for trusting his word and not checking our contract.
So a week after we signed the papers, we called them to get an update on our Electric Blue Mazda 3 Sport GS. That's when it started...
We called to check up on the status. It turns out they didn't order or do a single thing since our contract was written.
"Hey sorry, we were going to call you earlier, but it turns out we ran out of Electric Blue and it has to be made and shipped from Japan." - Erin Mills Mazda
"What!? Why did you not tell us last week or contact us? We had to contact you ourselves and find this out..." - us
"So the new estimated date is 6 weeks from now. If you purchase our extended warranty or rustproofing, we could probably get it to you in 3 weeks time. Else we can't do much for you..." - Erin Mills Mazda
"No, this was not in the contract. You're literally ransoming our car..." - us
This is when we angrily went down to the dealership to talk face to face. We had a day to cancel our deal with no repercussions.
To skip out on the details, we argued back and forth with the store manager, Khuljit. And we came to realize Rocky didn't write anything about shipping date. The store manager kept trying to claim he had to get the car from another dealer, which would cost him money. And the fact we got the car for so cheap (which was totally Mazda's final decision to give us the price or not), he wasn't willing to shell out his own money to buy a car from another dealership. So his only choice was to build and ship a new car from Japan, that would take 6 weeks.
*We did speak with Jeff earlier, and he did say Electric Blues were hard to find at the current time and that the only possibility was one left at port. He said he would try to find it's availability and get back to us the morning after.*
Erin Mills Mazda said we could choose a different color. Ok, how about galaxy gray?
"Sorry we don't have that color either. Actually... we don't have any 2009 stock right now in our store. Everything will need to be made and shipped from Japan, 6 weeks. Since you payed so cheap, we won't be going to another deal to get you a car." - EMM
"What the fk? You don't have any cars? Then why did you sell us a car to begin with, knowing this?"... no answer
So this fiasco went on for a while. We finally came to accept that we were thoroughly screwed by purchasing from this dealership which was far from honest.
They misled us into thinking we could get the car in 3 weeks, when they didn't have stock to begin with (and didn't tell us when we originally signed). Furthermore, they kept implying we were cheap and because of that we wouldn't be getting the same service as someone who payed a price they valued (such as MSRP).
So we made a decision seeing that there was no way to get blue in 6 weeks time in any way. Khuljit said he'd guarantee us a car in 6 weeks. I said, "and if we don't, will you give us a loaner till the car comes?" Khuljit agreed. So we asked for this to be written on paper and signed by himself. He wrote down that we'd receive the car no later then Dec 3rd, 2008, and that we would get a loaner if we didn't. He signed it. We left, very unhappy as we were stuck between a rock and a hard place. We needed an extra quick (due to my dad's new job), and we would not get it until 6 weeks later.
The following day, Jeff contacts us, "Hey, sorry but the Electric Blue Mazda 3 at port seems to have been ordered the day prior." Coincidence? I don't know, I'll leave it up to the readers.
And of course 2 weeks later, we get a call from EMM. Good news, your car is coming earlier then expected.
And today I picked up the car, brand new and with not problems. They even included the All Weather Mats we bargained for originally. Immediately, I took the car to Krown to get rustproofing and what not.
So all I can say is. It was really frustrating and EMM was very dishonest. I should have went to Jeff to begin with to minimize my stress. (Ironically, I recommended a friend to get his family's M3 from Jeff, and they ordered 1 week later then me, but received the car 1 week before I got mine.) At the same time, we did receive a very good price/deal, but if we didn't follow up and call them on their BS we might have seriously received the car in December.
A week before October 20th, 2008, I went to motor city (in Mississauga) to test drive a few cars including the Mazda 3 Sport, Camry LE & Matrix XR. Simultaneously, I was doing research online and visiting this forum.
As we approached Erin Mills Mazda's door, a sales person was outside taking a breather. He saw us and greeted us. He seemed like a really friendly fellow, and he became our correspondence for the entire ordeal. His name is Rocky.
We test drove the car and then left. Then was the period I was deciding on which car to purchase, and where I should go to buy it. I found out about TheBiz and how reputable he was, and was planning to buy from him. But at the same time, Rocky called us almost daily from the day we test drove the car. Seeing his determination, we decided to give him a chance first. to go to him
Rocky told us there was a 2008.5 model which could save us an additional $1500 from the Mazda Canada rebate. He claimed the 2008.5 model was entirely the same as the 2009 and they were trying to get rid of stock. We were given the impression the 2008.5 was already around $2000 cheaper then the 2009. Of course we were thrilled, seeing that we could save around $3500 from the MSRP price of the 2009 by purchasing the 2008.5. We go in the Saturday before Oct 20th, and we prepared to sign the deal. Just as we were about to get our CC swiped, we noticed something odd. We looked at the contract, it was priced $2000 higher then we anticipated/calculated. So we IMMEDIATELY stopped and said, "this doesn't include the $1500 Mazda rebate does it?". "It does." "No way, this not the price we want, and hardly a good deal." And yes, realistically the price was ridiculous, it was almost at MSRP. He then claimed the 2008.5 was the same price as the 2009 and that the rebate would take $1500 and that we misunderstood him. A bit peeved, we didn't sign and we left.
We tried to contact TheBiz right away, but he was busy all day. We then noticed an ad in the papers from Agincourt Mazda. We gave them a call to scope out the price. They could offer what we expected on a 2009, while throwing in some freebies like Bluetooth and GPS. As we were about to leave for Agincourt Mazda, I read on this forum how horrible they were. Thank God we didn't waste time and go down. But we kept them in the back of our heads as a possibility. So that was when we were in limbo. We needed a car asap.
Now Rocky called back the next day. He bargained with us, we refused. We gave him the him the Agincourt price. He said no he can't do it, we said "that's fine by us, we'll go to Agincourt." Later that night he said "Ok I spoke with the Manager, and he'll do it for $200 more." This was finally in our price range, and at a very competitive price. We were getting the 2009 at the same price he originally wanted to charge us for a 2008.5 with discounts included. Satisfied, we went in October 20th, 2008 and signed the papers.
Now we told Rocky to specifically write down we needed the car in 3 weeks or less. He assured us we would get the car before then and that it was written down. Later on we'd find out he didn't write down anything of that sort. Our mistake for trusting his word and not checking our contract.
So a week after we signed the papers, we called them to get an update on our Electric Blue Mazda 3 Sport GS. That's when it started...
We called to check up on the status. It turns out they didn't order or do a single thing since our contract was written.
"Hey sorry, we were going to call you earlier, but it turns out we ran out of Electric Blue and it has to be made and shipped from Japan." - Erin Mills Mazda
"What!? Why did you not tell us last week or contact us? We had to contact you ourselves and find this out..." - us
"So the new estimated date is 6 weeks from now. If you purchase our extended warranty or rustproofing, we could probably get it to you in 3 weeks time. Else we can't do much for you..." - Erin Mills Mazda
"No, this was not in the contract. You're literally ransoming our car..." - us
This is when we angrily went down to the dealership to talk face to face. We had a day to cancel our deal with no repercussions.
To skip out on the details, we argued back and forth with the store manager, Khuljit. And we came to realize Rocky didn't write anything about shipping date. The store manager kept trying to claim he had to get the car from another dealer, which would cost him money. And the fact we got the car for so cheap (which was totally Mazda's final decision to give us the price or not), he wasn't willing to shell out his own money to buy a car from another dealership. So his only choice was to build and ship a new car from Japan, that would take 6 weeks.
*We did speak with Jeff earlier, and he did say Electric Blues were hard to find at the current time and that the only possibility was one left at port. He said he would try to find it's availability and get back to us the morning after.*
Erin Mills Mazda said we could choose a different color. Ok, how about galaxy gray?
"Sorry we don't have that color either. Actually... we don't have any 2009 stock right now in our store. Everything will need to be made and shipped from Japan, 6 weeks. Since you payed so cheap, we won't be going to another deal to get you a car." - EMM
"What the fk? You don't have any cars? Then why did you sell us a car to begin with, knowing this?"... no answer
So this fiasco went on for a while. We finally came to accept that we were thoroughly screwed by purchasing from this dealership which was far from honest.
They misled us into thinking we could get the car in 3 weeks, when they didn't have stock to begin with (and didn't tell us when we originally signed). Furthermore, they kept implying we were cheap and because of that we wouldn't be getting the same service as someone who payed a price they valued (such as MSRP).
So we made a decision seeing that there was no way to get blue in 6 weeks time in any way. Khuljit said he'd guarantee us a car in 6 weeks. I said, "and if we don't, will you give us a loaner till the car comes?" Khuljit agreed. So we asked for this to be written on paper and signed by himself. He wrote down that we'd receive the car no later then Dec 3rd, 2008, and that we would get a loaner if we didn't. He signed it. We left, very unhappy as we were stuck between a rock and a hard place. We needed an extra quick (due to my dad's new job), and we would not get it until 6 weeks later.
The following day, Jeff contacts us, "Hey, sorry but the Electric Blue Mazda 3 at port seems to have been ordered the day prior." Coincidence? I don't know, I'll leave it up to the readers.
And of course 2 weeks later, we get a call from EMM. Good news, your car is coming earlier then expected.
And today I picked up the car, brand new and with not problems. They even included the All Weather Mats we bargained for originally. Immediately, I took the car to Krown to get rustproofing and what not.
So all I can say is. It was really frustrating and EMM was very dishonest. I should have went to Jeff to begin with to minimize my stress. (Ironically, I recommended a friend to get his family's M3 from Jeff, and they ordered 1 week later then me, but received the car 1 week before I got mine.) At the same time, we did receive a very good price/deal, but if we didn't follow up and call them on their BS we might have seriously received the car in December.