Worst thing happened.

[Dante]

Okay, Im going to start off my story by going step by step.

I had noticed my car started to burn oil like my brothers, mazda notified me when i went in for my oil change at 43000KM. They also told me I would have to start doing a oil consumption test every 1000KM to see how much the car is burning . OK.. I also had a bad horn that was not honking, a bad engine mount and a weird metal rattling sound from my cat. My catalytic is dead, its from the motor being shot..

This Monday, I went in for my horn and my front engine mount as they had to order these parts in. When I went in they fixed everything for me and off I go. GREAT..


Today, Thursday I am in the underground parking of bramalea city centre brampton.. I park my car after finding a spot and me and my girl notice this SHIT smell. My girl asked me if I farted.. I looked in front and I notice smoke starting to billow out from my engine, dark dark smoke.

I immediately open my hood, You know what I Find?

MY ENGINE COVER OFF AND JUST SITTING THERE
2 TOOLS LEFT INSIDE . 1 flat head and 1 picking tool. Looks like a small tiny hook
ALL SPARK PLUGS LOOSE AND ONE SPARK PLUG NOT EVEN PLUGGED IN!!!

The fire department came and saw the billowing smoke and horrible smell, they disconnected the battery and looked for a small fire. Found none. They pointed out POOLS of coolant and drips of oil inside and around.

The smell never went away and they assured me Ill be fine and no fire is present.. GOOD..

Now, CAA comes gets me, takes this to Brampton Mazda where Ive always got service and the lady that works there which is the manager takes a look at my car, she tells me the tools that are in there are not hers, only the hook looking one is. the other one she blames on someone else who worked on my car.. she also blames the spark plugs and cover not being properly put on , on someone else!! I was like WHAT!!!!!!!!!!!!!!

She told me she would take care of the issue and give me a loaner car at night.. For now they would have to order the parts. Apparently i blew a seal and all my coolant leaked out. As well as the spark plugs they say was someone else and blame that one flat head screw driver on me or someone else!!!


SO THEN WHY WAS IT THAT WHEN I WENT IN YOU DID NOT NOTICE ALL THESE THINGS??? Mazda is VERY VERY VERY Picky when it comes to things improperly placed on the car.. there was a tape i left last time on my headlight that was just sitting there with no purpose and they still wrote that on my receipt!!.. So if all of this was incorrect, tools were there and sparks loose and removed.. WHY WOULD YOU NOT TAKE BLAME?? ITS CLEARLY THEM.. They would see and let me know this..

So now, Ive called a lawyer and waiting for the call back, they are screwed. I dont care if i pay more then the cars worth, in the end I really want them to hurt by this. Any questions or concerns.. even rant.. go on . im all eyes.

[Fuman]

feel sorry for you.
Can you please post this in the dealer section (or can mod move this thread)
so fellow members can voluntarily boycott this dealer.

Let us know if we can be of help

[FONZ]

Woah.....Shit!

[DumpInfo]

Wow, talk about a never ending nightmare. F'in Mazda needs to take the blame, good thing you're calling your lawyer I hope they get this resolved.

[Dante]

feel sorry for you.
Can you please post this in the dealer section (or can mod move this thread)
so fellow members can voluntarily boycott this dealer.

Let us know if we can be of help

Thanks once again, Yes any help i would greatly appreciate!! So much bad luck guys!! if its not accidents, its cars burning up!! MAN... the world is ending.

[FONZ]

Thanks once again, Yes any help i would greatly appreciate!! So much bad luck guys!! if its not accidents, its cars burning up!! MAN... the world is ending.


This is a bad week for us members of TM3. Including you, 3 cars down this week. In the past month? 4.

[DumpInfo]

Not just 3, mine was hit over the weekend but never posted a thread :(

[Dante]

hexed 3's i tell ya.. who pissed someone off? LOL

[FONZ]

Not just 3, mine was hit over the weekend but never posted a thread :(



How severe were the damages? If you don't mind me asking.

[DumpInfo]

With the quota just a lil less then $1100. One of my neighbors backed into my parked 3 on the street and nailed my drivers fender. I toke the exact approach what Kurse posted on this thread. My cars have been hit one too many times so I keep all Police station numbers for each district just incase.

[Thrizzl3]

tools left in the engine bay, loose spark plugs?? how long were you driving like this?

[Dante]

Since monday, I trust mazda to not open my bay and inspect there work.

[Thrizzl3]

so wasn't your engine vibrating when u drove the car or didn't feel weird?

[mazda lover]

Why would they have touched the spark plugs when you were in for other work??

[STeeLy]

This is a bad week for us members of TM3. Including you, 3 cars down this week. In the past month? 4.
Off Topic:
Oh shit, I just left my 3 in Toronto with a friend's dad. I'll be back in 10 days to look at my baby... hopefully, it's still alright

On Topic:
Wow, some really bad stuff going down... And the dealership isn't being responsible for it... I guess enough of us won't go there then.

[Malcolm991]

Why would they have touched the spark plugs when you were in for other work??

More then likely to see if the valve seals are shot. Oil would be on the spark plugs!

[Soyabean]

sorry to hear this dante, hope everything works out in the end.




MY ENGINE COVER OFF AND JUST SITTING THERE
2 TOOLS LEFT INSIDE . 1 flat head and 1 picking tool. Looks like a small tiny hook
ALL SPARK PLUGS LOOSE AND ONE SPARK PLUG NOT EVEN PLUGGED IN!!!




just curious, but can someone clarify this for me? 1 spark plug not in.... would the car car start with 3 plugs? like is that even possible? furthermore with the others being loose, wouldn't any misfiring be felt through rough idling and irregular rpm on the tach?

[jaimie08mazda3]

technically 4 if you count my rental car there fonz LOL. anyway dude thats rough. you like me have been having a bad time with your mazda3. only thing is that my engine has been perfect. its been everyhting on the outside that apparently people thing is a hummingbird feeder for smashing. BAHHHHHH. i get my car tomorrow tho :) :)

[Dante]

Well, I felt clunking on the highway, metal noises and i thought that honestly it was somthing inside my car. the car was runing a bit weird but i thought it was because I was low on oil and i could not top up because mazda told me not to. they said i must reach 1000KM and not touch the car. They will see how much oil i was burning

so in the end, they fixed some coolant seal that ripped. I took a pic of the seal .. how obsurd.. The coolant seal must of spewed coolant on somthing hot causing the ammount of snow.. but the fire? Maybe caught or somthing..

So.. 2 tools left in my bay.. They said that one of the tools.. the hook looking one was theres but the flat head wasnt. then they said they didnt cause the damage to the vehicle. I said WHAT THE ****!! and she said to calm down.. but how can you calm down.. she was blaming a previous dealer for doing this. I only go to them and the last time i was somewhere else was 10,000KM ago. Ive been in my engine bay plenty of times to have noticed this issue. This happened MONDAY and im 100% it was them.. and if it was before them dont you think they would of noticed the 2 tools. and the spark plugs loose? They were in the facinity when my ****ing engine mount was toast.. they HAD to take the cover off.. my cover wasnt even clipped it. all i had to do was lift it. So anyways guys. im suing mazda of Brampton. Its happening 100% im not going to think about this. Anyone care to throw me some laws. shit that can help me? I better get a new ****ing car.

[Edirol]

OK, how is this possible?

You'd think that a CEL woulda shown up on the dash?

If not, who wrote the engine management software to not notice the misfires, etc. that would have resulted from missing spark plugs.

[Dante]

my car was running PERFECTLY fine, as soon as I parked the car i noticed the billowing smoke. Could be the perfect timing this happened and CEL did come on as soon as smoke was there. I didnt have time to look , i shut it all down

[mbd]

Holy crap! I'm going to take my dad's advice and always check everything when I get service done....even if it's just check the oil.

[jaimie08mazda3]

yo man hopefully it gets better. youve had a bunch of problems with your mazda *as have i bleh* and you know my buddy mike salmon? drives a 4 dr scort.

[Go_Habs_Go]

dude, that's gotta be the most f***d up thing I've ever heard!! How could someone leave a car's engine in that state of repair (or should I say 'disrepair') and then return it to the client?!! What has this world come to?!!!

[MAZDA Kitten]

http://smilies.vidahost.com/cwm/cwm/eek2.gif http://smilies.vidahost.com/cwm/cwm/eek2.gif http://smilies.vidahost.com/cwm/cwm/eek2.gif http://smilies.vidahost.com/cwm/cwm/eek2.gif http://smilies.vidahost.com/cwm/cwm/eek2.gif http://smilies.vidahost.com/cwm/cwm/eek2.gif http://smilies.vidahost.com/cwm/cwm/eek2.gif http://smilies.vidahost.com/cwm/cwm/eek2.gif http://smilies.vidahost.com/cwm/cwm/eek2.gif

Okay is this even for real??? I thought Ontario Mazda was bad for only putting on two wheel bolts on my rims after a standard tire rotation but this is just.... :loco wow.

[Dante]

Yep, and they continue to say


One of the tools is ours, the rest we didnt do..

"Dante Honey, I could lie to you and say we did this but we are doing our best to help you"

So far all my problems they have made attempts to fix, they know they ****ed up they just wont admit it, so instead they are working with me. Tommorow i pick up a loaner car as the car shakes after 80KMH, YES my car is clean and no snow. I got the CEL , flashes somtimes so i cant drive it, i got my door making some bad ass knock sound when i open it ( Least of my problems ) Im burning 1L of oil every 1000KM and the car loses power on the highway randomly.

They ****ed my car up pretty bad and if nothing is resolved with a new motor, im taking them to court. I'll see if im even allowed to write up what happens when i hire a lawyer, chances are.. until my case is solved I wont be able to. but ill keep you guys posted afterwards.

Can you all do me a favor? When and IF you go in for service at the Brampton location, can you say the following?

Service Advisor: Okay we have your keys and your all set, we will call you. Would you like a ride home or wait.

You: I'd like to wait, I dont think I want to go home, you may leave your tools in my car like Dante's

If you have to bring this up and use my name , I give all of you permission. Dont just hush hush about it. You'll help me tremendously.

[Thrizzl3]

thanks for the tip dante..i will watch more closely as mechanics work on my car and to make sure nothing is left behind or undone

[DumpInfo]

If I'm ever in B-town then I'll do it. Thanks for the update!

[mazdas3sporte]

i'll be sure to pass this too all the mazda owners I know,
wow this is just unbelievable

[mazdas3sporte]

i'll be sure to pass this too all the mazda owners I know,
wow this is just unbelievable

[Dante]

so far, im driving a 2009 Mazda 3 GT hatch just 500KM on it , vanity mirrors with lights lol.. neat. Loaner car sucks to drive in this weather though.

They have asked for my service records, I let them know its all in the glove compartment, ill post more when i hear more.

[3GFX]

Wow. Can't believe they would deny that.

[ds2chan]

wow.. good luck.. but wouldn't they already have all your service records on their computer though??

[queens49]

That's really weird. You say your car was run perfectly, until you parked and noticed the smoke. If one of the spark plugs wasn't working, you should definitely notice when the engine is running.

[Dante]

Start off by saying, Merry Christmas everyone !

My whole situation went down the drain today and I really need to get some lawsuit going.

Mazda called me today to ask me what was my intention of bringing my car in because they saw in my service records I had taken the car to Erin Mills. At Erin Mills they gave me a brief run down that my engine was burning oil.

Mazda of Brampton told me that because of this I was dishonest not telling them this and wasted there time, I was then told to never return to this dealership and to return the loaner car before 12PM or it will be reported stolen to the police.

WOW.

So then I return the car, pick mine up and it was left the way I left it yesterday, nothing was touched. I talk to the service manager Vanessa , she continues to tell me how I can be so dishonest, she's no longer warranting her original mistake of leaving tools in my car and straight out telling me that she called Erin Mills and they told her Ive been doing the same over there..

So I go to dealerships saying that people leave shit in my car and stuff is undone? WOW What a ****ing bitch. Lies right in my ****ing face.

Then she tells me she spoke to Frank from Erin Mills and frank told her that ive done the same situation over there. PURE BS.

Ive emailed frank what she said, who knows if they will cover there asses, im going to call Mazda of Canada after christmas, tell them my situation.

She proceeded to tell me to get out of her office because I said "how can you lie straight in my face when you ****ing did it" and that was that.

I should of taken a piss on the loaner car.

[GHANNAH86]

Wow reading through this thread it is scary what is happening. Definitelly the best thing to do is to lawyer up and get it dealt that way. At this point the Dealer that screwed up is trying to mkae you the victim responsible for their mistake which is unacceptable.

[Go_Habs_Go]

dude, that's insane, what the heck is going on at with that dealership???! how did the situation deteriorate to that point?!

[Dante]

I would really like some help from members of TM3.

[sudz]

Wow... A LOT must have gone wrong with your car.

Firstly, your car would be idling VERY roughly with 3 spark plugs operating. If the idle drops below a certian threshold, or is inconsistant for a set amount of time, a CEL goes off. Make sure to test your CEL light. (I think it's supposed to turn on when you first put your key to "run", but i've never really taken notice, so you someone should confirm this.)

Second, ask them in what way you've breached the terms of their warranty. Unless they give you a 100% logical explanation, drop words like "misrepresented warranty terms" and "operating in Bad Faith" Bad faith is a good one. Third - There is a lemon policy in Ontario/canada. Google it. It may help you.

Fourth - Treat your car, loaners, and ALL people with respect. I think you've successfully gotten everyone at that dealer to hate you. You may have been wronged, but swearing at them will only make matters worse for you. They DO have the priveldge to deny your patronage. Go to a different dealer - Explain the situation NICELY, without dropping any F-bombs or losing your cool.

Remember that any lawsuit can be countered, and you can personally be held responsible for the time/money that they had to put into their defense, should they have a proper case.

As I see it right now - They screwed up. You screwed up. I may be misreading this, but you said you took it to erin mills 10,000km ago, with a burning oil issue. Why wouldn't you have brought that up with Brampton Mazda? what did Erin mills do, or not do about it?

A lot of info - But as I see it, Both sides could have handled the situation better!

Good luck!

[Dante]

I brought it for an oil change and they noted to me that i was burning oil, I had told them I was burning oil and that a previous dealer stated this to me. not mentioning which.. I had paper work that stated it. I just didn't want any Erin mills visits even talked about because of the horrible experience with family. I wanted Brampton location to figure it all out them selves and work accordingly.

[Flagrum_3]

Wow... A LOT must have gone wrong with your car.

Firstly, your car would be idling VERY roughly with 3 spark plugs operating. If the idle drops below a certian threshold, or is inconsistant for a set amount of time, a CEL goes off. Make sure to test your CEL light. (I think it's supposed to turn on when you first put your key to "run", but i've never really taken notice, so you someone should confirm this.)

Second, ask them in what way you've breached the terms of their warranty. Unless they give you a 100% logical explanation, drop words like "misrepresented warranty terms" and "operating in Bad Faith" Bad faith is a good one. Third - There is a lemon policy in Ontario/canada. Google it. It may help you.

Fourth - Treat your car, loaners, and ALL people with respect. I think you've successfully gotten everyone at that dealer to hate you. You may have been wronged, but swearing at them will only make matters worse for you. They DO have the priveldge to deny your patronage. Go to a different dealer - Explain the situation NICELY, without dropping any F-bombs or losing your cool.

Remember that any lawsuit can be countered, and you can personally be held responsible for the time/money that they had to put into their defense, should they have a proper case.

As I see it right now - They screwed up. You screwed up. I may be misreading this, but you said you took it to erin mills 10,000km ago, with a burning oil issue. Why wouldn't you have brought that up with Brampton Mazda? what did Erin mills do, or not do about it?

A lot of info - But as I see it, Both sides could have handled the situation better!

Good luck!

^+1 It all sounds a little fishy to me, like how could you possibly drive around for three days with 3 plugs loose and one not even in without noticing it or not getting a cell?? ...not to mention a loose engine cover and tools!
With just one plug loose you would have a very rough running engine plus most definately a CEL, that is 100%.

Any possibility that someone was just trying to fark-up your car? ...and I'm not talking the dealer here! ...tools being left behind, that happens to the best of them but all the other stuff! ...sorry, it just doesn't jive.


_3

[Dante]

The car when i got it back from the dealer from work on it went to my drive way was fine.. Then I left it for 2 days, I dont drive when I dont work. If i do its short.. and I only went to move my car for my dad. then third day i went to pick up my girl and go to the mall and poop.

It was missing the bolt to keep the plugs down, when i pulled up, it came up no problem , i had only guessed it was out. Could have had contact but eventually that shit just was gonna come out.

[kaval]

Dante, I would not bother talking to this dealership anymore. Speak to a lawyer and get the process started. This is very unethical.

Keep receipts for everything you have to spend as a result of your inconvenience as well.

[Bean]

How disgusting. Why not get in touch with Phil Edmonston, the guy who writes the Lemon-Aid books? He could publish your story in there. Also get in touch with other Automotive Arbitration companies? That is downright unacceptable.

[Bean]

http://www.lemonaidcars.com/ask_lemonaid.html

Check out this link. You can contact him via it. All the Best


Leslie

[x_o_k_x]

always check your car before leaving the dealer people

[queens49]

I wouldn't mind hearing what the dealership has to say about this matter. I think this complaint is a little biased. You are the same person that was posting in late Nov about your brother's 3 having a blown engine, and how Erin Mills wasn't taking care of you and you were going to get lawyers involved. You stopped posting in that thread. If you were planning on taking Erin Mills / Mazda to court to replace the engine, why would you keep going to the same dealership with your car. Now, you are saying there's something wrong with your engine. If I was the dealership, I'd be suspicious about 2 Mazda3's from the same family having engine problems. Could it be that the Brampton dealership called Erin Mills and Erin Mills informed Brampton about all
dealings with you, and that's why they don't want to do business with you? I don't know the whole story, but other members have noticed "fishy" things about your story as well. I don't think it's fair to bash a dealership when it's pretty clear IMO that not everything is being revealed.

[FLIPDADY]

I would also watch what you are posting because it can be used against you if they decide to check the forum.

I don't think any of the admins/mods would be happy to delete any of your posts.

[Dante]

I wouldn't mind hearing what the dealership has to say about this matter. I think this complaint is a little biased. You are the same person that was posting in late Nov about your brother's 3 having a blown engine, and how Erin Mills wasn't taking care of you and you were going to get lawyers involved. You stopped posting in that thread. If you were planning on taking Erin Mills / Mazda to court to replace the engine, why would you keep going to the same dealership with your car. Now, you are saying there's something wrong with your engine. If I was the dealership, I'd be suspicious about 2 Mazda3's from the same family having engine problems. Could it be that the Brampton dealership called Erin Mills and Erin Mills informed Brampton about all
dealings with you, and that's why they don't want to do business with you? I don't know the whole story, but other members have noticed "fishy" things about your story as well. I don't think it's fair to bash a dealership when it's pretty clear IMO that not everything is being revealed.

They resolved his issue, they havent resolved mine. He goes to Erin mills because he lives around there, I figure since they fixed his issue they will fix mine but they didn't so I just took it to Brampton Mazda. Over at Brampton I never noted anything at Erin Mills, Just wanted them to figure it all out on there own properly since erin mills didnt care at all .Guess they were just bothered about my brother..

As well in my postings they saw the service record for Erin Mills and asked why I had not told them about it, That is not a reason to be kicked out of a dealership though. Whats wrong with posting here, its Canada.. Freedom of speech on the matter?

[Newlook]

Write to Mazda Canada to file a complaint. My friend did that once about the improper lease practice, they investigated the problem and the dealership. The lease manager of that dealership ended up got fired.

[Dante]

Woah, they actually cared??? You know actually really hard to get a lawyer to represent your case..Most of the promises sound so empty.. If they do end up reading my thread.. thats fine. What am I doing illegally? Who leaves tools in the car?? What if i wasnt just a 20 year old , what if i was a 30 year old mother with children. Happen to know shit about my car.. this happens.. They would probably tell her its a headlight that exploded.. Tools were her childrens.. frig..

[whiteomega]

Whats wrong with posting here, its Canada.. Freedom of speech on the matter?

You certainly have the freedom to post here; Flipdady is just making a point that this is a public forum, and anything posted here can be read by anyone (including the party you're complaining about). I doubt the mods will clean anything up either; so just watch what you post until you get this issue resolved..


Woah, they actually cared??? You know actually really hard to get a lawyer to represent your case..Most of the promises sound so empty.. If they do end up reading my thread.. thats fine. What am I doing illegally? Who leaves tools in the car?? What if i wasnt just a 20 year old , what if i was a 30 year old mother with children. Happen to know shit about my car.. this happens.. They would probably tell her its a headlight that exploded.. Tools were her childrens.. frig..

Airing the "dirty laundry" (so to speak) before things are fixed makes it far less likely the dealership will be willing to help you. Leaving tools in the car is certainly bad, and you have a right to be upset about it. Keep your cool when you speak them about these things to them, and you'll likely get a lot further with a kind word than you will with a two-by-four.

[mazdas3sporte]

Write to Mazda Canada to file a complaint. My friend did that once about the improper lease practice, they investigated the problem and the dealership. The lease manager of that dealership ended up got fired.



mazda of canada wont do shit, I filed 3 complaints and i pretty much got no where, just give it up lol, u will end up spending thousands and probebly wont get jack shit, afterall this is Canada the land of the Free, The land for crooks and idios to run free of course!
the only way the dealer is going to give u any compensation is if they want to,

[Bean]

I am sorry to say, I agree. They just dont care.

[Dante]

im sure ill figure it out.

[ZeroChalk]

As some of you already mentioned, I wouldn't pass judgement until you hear from the dealership's perspective.

Your free to post anything on public forums but if start accusing people of lying out right they will be less inclined to help you out at all. Before you burn all bridges with the dealership try to approach it from a rationale, calm, polite / assertive manner. People don't respond to threats.

I would first try and document the time, contact, and what was discussed with the service manager, CAA, etc.

Next contact the dealership and get an estimate on what it would take to repair the vehicle. What will the warranty cover and what is the dealership service manager willing to do - partial, something, nothing. Have the dealership write it all down.

Now follow up with a phone call to Mazda Canada, document everything. Usually they will start an investigation - take down the number. Follow up with them - write a letter (not an email) certified to Mazda Canada, the dealership, and the district manager outlining what happened (possible negligence?) and what you want accomplished. Confirm receipt with not only a postal acknowledgment but a phone call.

If still nothing happens, contact the Better Business Bureau and file a formal complaint. They are obliged by the BBB mandate to respond to your complaint - you must go through the above steps. Whether they accept or deny responsibility is another question.

Next you can file a complaint with OMVIC (dealership complaint), if it is with Mazda Canada's Warranty then CAMVAP. You can take it to arbitration - this is a much cheaper option that filing a lawsuit since it's free and fast. The outcome is binding.

hth.

[Dante]

As some of you already mentioned, I wouldn't pass judgement until you hear from the dealership's perspective.

Your free to post anything on public forums but if start accusing people of lying out right they will be less inclined to help you out at all. Before you burn all bridges with the dealership try to approach it from a rationale, calm, polite / assertive manner. People don't respond to threats.

I would first try and document the time, contact, and what was discussed with the service manager, CAA, etc.

Next contact the dealership and get an estimate on what it would take to repair the vehicle. What will the warranty cover and what is the dealership service manager willing to do - partial, something, nothing. Have the dealership write it all down.

Now follow up with a phone call to Mazda Canada, document everything. Usually they will start an investigation - take down the number. Follow up with them - write a letter (not an email) certified to Mazda Canada, the dealership, and the district manager outlining what happened (possible negligence?) and what you want accomplished. Confirm receipt with not only a postal acknowledgment but a phone call.

If still nothing happens, contact the Better Business Bureau and file a formal complaint. They are obliged by the BBB mandate to respond to your complaint - you must go through the above steps. Whether they accept or deny responsibility is another question.

Next you can file a complaint with OMVIC (dealership complaint), if it is with Mazda Canada's Warranty then CAMVAP. You can take it to arbitration - this is a much cheaper option that filing a lawsuit since it's free and fast. The outcome is binding.

hth.

It's clear it was the dealership, but i will take this as a well mannered perspective and follow your steps.

[QEWmazdaPrez]

Now follow up with a phone call to Mazda Canada, document everything. Usually they will start an investigation - take down the number. Follow up with them - write a letter (not an email) certified to Mazda Canada, the dealership, and the district manager outlining what happened (possible negligence?) and what you want accomplished. Confirm receipt with not only a postal acknowledgment but a phone call.

If still nothing happens, contact the Better Business Bureau and file a formal complaint. They are obliged by the BBB mandate to respond to your complaint - you must go through the above steps. Whether they accept or deny responsibility is another question.

Next you can file a complaint with OMVIC (dealership complaint), if it is with Mazda Canada's Warranty then CAMVAP. You can take it to arbitration - this is a much cheaper option that filing a lawsuit since it's free and fast. The outcome is binding.

hth.

Just want to clarify, that there is no requirement from any business to deal with the Better Business Bureau. Most businesses do not belong to the BBB anymore. They are an independant organisation that will ask for clarification on both sides and then attempt to resolve the matter. You can certainly try this.
OMVIC primarily relates to the sales of vehicles. If there was misrepresentation by the dealer or sales person, this would be the organisation to contact. In this case they will probably tell you that they cannot assist.
CAMVAP is an avenue that you can pursue, however, it is usually a means of last resort. Part of the process is working through the manufacturers dispute resolution process and allowing both the dealer and the manufacturer to deal with the issue. My belief is that generally speaking, the manufacturers tend to work towards solutions with their customers and usually err on the side of customer service. And although the engine may need to be replaced, it doesn't sound like a warranty issue, it sounds more like you believe the dealership made a mistake. I don't think CAMVAP will assist with a dealership/business issue.

Lastly, it sounds like a very frustrating experience, but I don't think swearing ever helped anybody, and may in fact alienate people.

I would ask why two dealerships are not prepared to assist in this matter. Do both dealerships have the same or different issues?

Try making an appointment with the senior management of the dealership (General Manager or Dealer Principal/President) and bring your documentation and a calm demenour. If you can't get along with the Service Manager, ask to meet without her present so you can explain your side. Then listen to their side. Hopefully you can find a solution or compromise that works for everybody.

I hope this helps (too).

Good luck.
J

[Dante]

thanks for the response, I cannot type much because I am on my itouch. When I spoke to vanessa I did raise my voice and of course that swear word came out as rude dialect rather than a verbal fight. Basically I had already had an oil problem and burn oil, the motor cannot be swapped because humberview chevrolet failed to realize that when buying the car that there was oil changes done yearly but within 8000km. My situation with this particular dealership worsened as they diagnosed the problem for me. They then showed neglect towards my vehicle and did not warrant there mistakes. I cannot stress enough that is highly unnaceptable and I would like to be compensated for it. I can no longer have a dealership close by because they chose to turn tables and kick you out. I was treated with so much disrespect. Even one of the service guys told my fiancé and I that he doesn't have to be polite and ca be rude as he damn well pleases. Why would I respect a dealership if they don't show it. Hopefully I get in touch with the right people.as of now it's ping pong

[KenYork]

thanks for the response, I cannot type much because I am on my itouch. When I spoke to vanessa I did raise my voice and of course that swear word came out as rude dialect rather than a verbal fight. Basically I had already had an oil problem and burn oil, the motor cannot be swapped because humberview chevrolet failed to realize that when buying the car that there was oil changes done yearly but within 8000km. My situation with this particular dealership worsened as they diagnosed the problem for me. They then showed neglect towards my vehicle and did not warrant there mistakes. I cannot stress enough that is highly unnaceptable and I would like to be compensated for it. I can no longer have a dealership close by because they chose to turn tables and kick you out. I was treated with so much disrespect. Even one of the service guys told my fiancé and I that he doesn't have to be polite and ca be rude as he damn well pleases. Why would I respect a dealership if they don't show it. Hopefully I get in touch with the right people.as of now it's ping pong

???

You could have just voided your warranty there (i think). Caus is it not 8000k or every 3 months, which ever comes first?

[Dante]

???

You could have just voided your warranty there (i think). Caus is it not 8000k or every 3 months, which ever comes first?

Clearly, which is why im saying thats how the dealership that sold me the car screwed up??? You either reach 8000K and if you dont and 3 months pass your up for an oil change.. When i was sold the car, they didnt tell me the bastard did one every year.

[sudz]

Mods should step in...... Now!

Stay on topic. Its not a blame game, Dante is trying to solve his problem.

Lashing out at members isn't a good way to get support either.

Dante, dealers are going to automatically assume it's your fault. It's easier. If you're angry and not making logic, you are that much easier to brush off. Keep your cool!

[Dante]

Sorry, this is extremely frustrating, expecially when you have members of this very forum accusing you of the same shit dealers do.. anything mazda related or whom i speak to i speak to respectfully, as my anger is nothing compared to that very day this incident happened.

[kidflash]

This is a very peculiar issue......I have conversed with a number of my technician friends and it is NOT possible to drive a car for 3 days with a missing plug. The engine light would have come on right away because of the misfire you would be getting. Even with 3 loose plugs you would have received a check engine light never mind one not even installed. It is certainly possible the dealership removed the plugs to check for oil in the cylinders if you had an oil leak concern.....so maybe they are at fault. But the whole scenario just seems odd!

just my 2 cents

[Dante]

Well like i said, The plug was in, but with no bolt, i had lifted the plug up and didnt hear a click as if it released from the spark plug, maybe the plug was just sitting on the plug and the half ass engine cover was just pushing it down..

[MAZDA Kitten]

mazda of canada wont do shit, I filed 3 complaints and i pretty much got no where

Really? Thats unfortunate. I've had very good results dealing with Mazda Canada. I even got to speak with Don Romano (President of Mazda Canada) I started crying on the phone though. You might wanna try that. Its a girl thing :chuckle

[Noisy Crow]

Well like i said, The plug was in, but with no bolt, i had lifted the plug up and didnt hear a click as if it released from the spark plug, maybe the plug was just sitting on the plug and the half ass engine cover was just pushing it down..

I think you need be clearer with the words you use. From the above, what I *think* you are saying is that the spark-plug BOOT was not pressed completely on to the spark-plug. As to exactly what you mean by "but with no bolt" ... a am completely mystified. There are no bolts involved... the spark-plug does thread into a hole in the engine head. Are you trying to say it wasn't tightened properly?

[Dante]

Wow all my sparkplugs have that security bolt to keep it held down
Instead of trying to find fault just help out man

[Noisy Crow]

Wow all my sparkplugs have that security bolt to keep it held down
Instead of trying to find fault just help out man

Don't be such an ass. How on earth do you expect people to help you if all you do is sh*t on them when they ask for clarification.

[Dante]

I'm not shitting on you, I gave you clarification but I never understood why people think im not giving out information, i was ****ed over and thats about it.

[kidflash]

I'm with noisy crow on this one.......you accuse the dealership of faulty work, and get a bunch of members all feeling sorry for you.....but your description of the problem is not mechanically sound. How can a vehicle with the engine management system of the Mazda 3 drive from Monday to Thursday with no problem. You would have got a misfire code (engine light) almost immediately had even one plug not have been secured. Noisy is only trying to clarify what it is you are stating......we all appreciate your frustration but many of us on this site are OPEN MINDED and like to have the FULL FACTS before we support a fellow member or the dealership.:)

[midnightfxgt]

Spark plugs do not have bolts Dante. They are threaded into the head.

There IS a 10mm (I think) fastener holding on the Spark Plug coil onto the plug.

-John

[Dante]

The boot to the spark plug.. Thats my clarification.

The boots have a bolt, all of them do. Which is holding them down . Otherwise without it they would be loosy goosy..

I had 3 boots secured but loose.. and cylinder 1 had a spark plug boot slightly elevated with a bolt missing.
upon lifting this elevated boot it came out with ease. as if it wasnt even pushed all the way down, which is where my assumption comes that it was out. The only time I noticed the problem is when my car actually started billowing smoke and idling funny. Which was at the underground parking lot where this mess started.

I really have no intention of lying to get a dealership to look bad, but I really wish that TM3 was there to see it happen , so none of this questioning for clarification would happen.

[DARK3]

good luck with the fix

[Malcolm991]

I have to say this is an interesting thread! The person that is changing your spark plugs for whatever reason, whomever that might be shouldn't be working on cars! Common sense goes along way!

[Dante]

same coolant dilema HAPPENED AGAIN to me tonight.. Thanks to FONZ and phil05gx saved my ass.. Got a tow and back to the dealership that neglects me..

[FONZ]

Good Luck, Time for bed now, as I have to wake up at 7am for school.

[Thrizzl3]

tell us what the dealer says when you hear from them

[Bean]

I think its time for a new car.

[Dante]

Dealership denied working on my vehicle with a rude call this morning. tow truck is on its way to tow it from Brampton To Woodbridge.


I paid 20,000 for the car, selling it would be losing money

[Bean]

Get a Honda.

[Thrizzl3]

Dealership denied working on my vehicle with a rude call this morning. tow truck is on its way to tow it from Brampton To Woodbridge.


I paid 20,000 for the car, selling it would be losing money

How can they deny working on your car..isnt it under warranty??

[whiteomega]

i believe he meant they will not work in his car to fix the returning coolant issue.

[FONZ]

That's wierd.

[Dante]

Get a Honda.

I dont swing that way.


Yeah, under warranty, they called me and said " We are not servicing your car, please come get it off our property or we will have it towed"

and i called the tow, got it to woodbridge, there it sits.. I told them the whole story, this way they know what they are dealing with

[S.F.W.]

I dont swing that way.


Yeah, under warranty, they called me and said " We are not servicing your car, please come get it off our property or we will have it towed"

and i called the tow, got it to woodbridge, there it sits.. I told them the whole story, this way they know what they are dealing with

why Woodbridge? Another dealer, or independent mechanic ?

[Soyabean]

Its probably because they experienced problems with you previous dante so they dont want to deal with you again. They have the right to refuse your business.

But if thats the case, take it to another dealership who will honour the warrenty.

I wish u best of luck

[Bean]

I dont swing that way.


Yeah, under warranty, they called me and said " We are not servicing your car, please come get it off our property or we will have it towed"

and i called the tow, got it to woodbridge, there it sits.. I told them the whole story, this way they know what they are dealing with

Sorry about that. I wish I had stuck with Honda to begin with.

[Cardinal Fang]

That's a fair comment Bean. But every car company has it's "Not So Good Moments." They usually relate to the dealership handling the service. And yes EVEN HONDA has it's problems to sum.

http://www.honda-acura.net/forums/accord/168823-is-honda-screwing-me-2.html

" All these problems occured AFTER I brought my car in for the transmission rebuilt. Honda's are known for their reliability, but after this situation... I don't know if I trust in Honda cars anymore."

[Dante]

another dealer of course. Closest one to Brampton. Boy they didnt like seeing my face at Brampton..


Edit : I cant believe when calling Mazda Canada they said " If the dealer refuses to work on your car, theres nothing we can do. you can escalate this within dealers"

and i said " Mazda CANADA with higher authority cannot do anything about my situation?! Can i speak to someone with higher authority and i was directed this email mciep@mazda.ca I cant believe that no matter how much grief was caused not even a free oil change was offered. NOTHING............Run along now with a tail beetween your feet.

[b]

I don't know who is at fault in your situation but I can say I felt the same way when I had to call Mazda Canada in the past. Calling was a huge waste of time. It reminded me of when you go to a store and get served by some kid that doesn't give a shit about their job. Doesn't know anything and doesn't know how to get you any information.

The only time I rec'd a response when I found out the previous Mazda Canada President's work email and started emailing him every time my car had a problem. Someone from his office started contacting me fairly quickly.

[Dante]

where could i get that email? that would be sweet.

[Bean]

That's a fair comment Bean. But every car company has it's "Not So Good Moments." They usually relate to the dealership handling the service. And yes EVEN HONDA has it's problems to sum.

http://www.honda-acura.net/forums/accord/168823-is-honda-screwing-me-2.html

" All these problems occured AFTER I brought my car in for the transmission rebuilt. Honda's are known for their reliability, but after this situation... I don't know if I trust in Honda cars anymore."

You are right. All cars do have problems. I was lucky my Honda got to 423,000 km I guess.

[b]

where could i get that email? that would be sweet.

This was my post from:

http://www.torontomazda3.ca/forum/showthread.php?t=12294&highlight=Benchimol


If you are having problems, try contacting the President of Mazda Canada. I was able to get my problems looked after in a few days. Problems that forced me to go back to the dealership for months and months.

President Mike Benchimol - mbenchim@mazda.ca

However, there is a new Mazda President. His name is Don Romano. You'd have to search hard on the internet to figure it out. What I did was take other mazda canada emails. Count the number of letters in the last name. They were all common with having the first initial and 7 letters of the last name. I emailed. Did a receipt request and sure enough an hour later it said the email was opened and read. So I knew I had it right. Then the vp contacted me.

[Dan Da Man]

nice work batman

[Dante]

email sent to mazda canada.

[Bean]

Good luck.

[Dante]

Prima Mazda treated me with respect, took care of my car, fixed the issue and sent me going! Even had a shuttle from woodbridge to brampton to pick me up. Dan is the man, he read this post and acknowledges my problems =)

No screwing around at that dealer..

Only thing thats concerning me, when im at a light, all my air thats supposed to be hot blows cold.. but when in motion, all the air is hot, the harder the engine works the hotter it is.. I guess the seal blew twice because somthing in the middle isnt working right.

[Walrus]

Air pocket in coolant system...
Water pump going...
Belts slipping at low rpm...

[Dante]

Problem went away.. Hmm. Though my coolant levels dropped. from max to middle of min/max.

[Walrus]

Air pocket in coolant system burped itself.

[Dante]

Mazda 3 : *BURPPPPP*
Dante : Excuse you .. bitch :chuckle

[Dante]

Update :

After having my cars engine flushed and switched to synthetic, Ive driven about 2500KM and no oil has burned. Could the switch really have solved the problem?

Looks like ill be going to Prima for a new catalytic though, ouch!

[wikdslo]

Update :

After having my cars engine flushed and switched to synthetic, Ive driven about 2500KM and no oil has burned. Could the switch really have solved the problem?

Looks like ill be going to Prima for a new catalytic though, ouch!


Usually synthetic is more likely to slip by the tiny gaps in seals that allows for oil to be burned. Of course, using a thicker version of said oil, or an additive like Lucas Oil Treatment DOES help.

[BoostieMonster]

At least it seems your earlier problems are solved...good to hear!

[Dante]

Guess what lol, I called dave wood (original owner purchased car here) and they told me they have my missing oil record, looks like a new engine!, im going completely back to stock to avoid any issues.