5_Alive
12-31-2008, 08:22 AM
So I got a pretty big problem here.
First, my center-left vent in my car likes to pop up, and stay up when I have the heat on in my car. It wont stay down or go down unless its real cold.
I went to the dealer, and they told me its not covered under warranty unless its broken, in which case they wouldn't warranty it anyways, and that adjustments are only valid for 12/20,000km. I'm super pissed right there, and I have the extended uber-warranty. I don't believe I should be dishing out money for a new vent at all, as its not broken, but it doesn't stay in place, either.
Second, and its a REALLY WEIRD thing to break, is a piece of plastic along the inside of the duct for the TMI on my car. It pretty much is a 1.5' piece of thin plastic, with a hook clip on each side, that slides inside the rubber seal, and clips into the inside of the duct to hold the rubber intact, so when I shut the hood, the rubber seal, seals. The one hook clip broke, no clue as to how, as I don't slam my hood or none of that stuff.
The dealer tried pulling up the part number off the part itself, and couldn't find it. They said to "use a Christmas tree clip", and I said no, I want it fixed properly, as this shouldn't break! They told me I'd have to spend $600 if I wanted it, because it comes only in a complete assembly with the duct for the intercooler. Like, wtf?! And they said to Mazda, the piece is broken, so no warranty.
I came back with the "if my engine breaks, you warranty that, but its broken?" Awkward moment of silence inserted here, then the but that is different speech.
What the hell is wrong with dealers these days? I buy a warranty for a reason, yet they do nothing to fix the problem when something goes wrong?
Should I call Mazda Canada and file a complaint? I mean, I love my car, and this shit should not break or come loose, at all.
End rant..
First, my center-left vent in my car likes to pop up, and stay up when I have the heat on in my car. It wont stay down or go down unless its real cold.
I went to the dealer, and they told me its not covered under warranty unless its broken, in which case they wouldn't warranty it anyways, and that adjustments are only valid for 12/20,000km. I'm super pissed right there, and I have the extended uber-warranty. I don't believe I should be dishing out money for a new vent at all, as its not broken, but it doesn't stay in place, either.
Second, and its a REALLY WEIRD thing to break, is a piece of plastic along the inside of the duct for the TMI on my car. It pretty much is a 1.5' piece of thin plastic, with a hook clip on each side, that slides inside the rubber seal, and clips into the inside of the duct to hold the rubber intact, so when I shut the hood, the rubber seal, seals. The one hook clip broke, no clue as to how, as I don't slam my hood or none of that stuff.
The dealer tried pulling up the part number off the part itself, and couldn't find it. They said to "use a Christmas tree clip", and I said no, I want it fixed properly, as this shouldn't break! They told me I'd have to spend $600 if I wanted it, because it comes only in a complete assembly with the duct for the intercooler. Like, wtf?! And they said to Mazda, the piece is broken, so no warranty.
I came back with the "if my engine breaks, you warranty that, but its broken?" Awkward moment of silence inserted here, then the but that is different speech.
What the hell is wrong with dealers these days? I buy a warranty for a reason, yet they do nothing to fix the problem when something goes wrong?
Should I call Mazda Canada and file a complaint? I mean, I love my car, and this shit should not break or come loose, at all.
End rant..