Crappy experience and waste of time MoT Service Dept. 12/02/09

[mazdas3sporte]

Today at 10:20 I went into Mazda of Toronto to have some issues with my car looked at.

The issues were
1) passenger side wiper not cleaning properly
2) car stalling under 1st gear
3) crunching sound back during colder weather
4) check TSBS
5) Rear driver side tire deflating constantly, usually 26-28 full out of 32.

I came into the dealership at 10:20 and handed my keys to a guy named ALI. He printed out what I had described over the phone yesterday as to what the problems I had were, The things he printed were not acurate at all, example instead of stating which tire the problem was it says tires deflating. anyways so i grab the sheet and write an essay to what the problems with the vehicle are so I dont have to explain a 3rd time why Iam there. so after spending 5 mins explaing the problems I hand him the keys and he says 1 hour to 2 hours they will be done. I say ok do you offer shuttle service to my area, he says yes. so i get in the car and after 30 minuites of driving around dropping 3 people off iam the last person to be dropped off, I tell him my location and the Asian guy gives me the look and tells me hes gonna drop me off at shepard..... Why da *** would i go to sheppard? I asked him why I was sent to the shuttle service if they dont go to my area.... allot of hassle and talking and then he drives me back to the dealership... by now around 40 minuites have passed and I go and see my ****** car is still in the parking lot not even in the shop yet.... I ask ALI the service person at the desk wtf is going on , of course asking nicely and staying calm cause i dident want to cause a scence, he says no problem man 5 mins and its in...... 2.5 hours pass and my car finally goes in, 20 minuites later the guy comes back and hes like blah blah we can not replicate the issue, same old B.S that I knew I was gonna get, he (Rob I beleive) says wiper replaced are 33$ each and tire needs to be resealed 45 dollars, all in all 112$+ taxes........ at this point iam just about to blow up and start bitching, i stay calm anyways and I tell them the car is less than a year old... 10 months old with 5500 KM on it, he says ohh ok no problem we will replace the wiper blade for u under warranty but cant replicate the other issues and for the tire u need to go back to your dealer..... So then 20 mins passes again and he comes back and tells me they alligned my wipers but dident change the wipers that the delaer pays less than 5 bucks for but marks up to 33 dollars because he just found out they are not coverd under warrnaty, so i say u just told me u were gonna change them cause there defected for *** sake so he says nono u need to go to ur dealer, I just thanked them and left,

conclusion:

service is absoloutly terrible,

with 2 people sitting there average wait time over 3.5 hours....... shuttle service only goes 1 street as described by the asian shuttle driver

warranty issues not covered by them because car was not purchased from them.

ALI is an absoloute pain in the ass to deal with, he should be selling potatos on the side street instead of working as a service rep

Rob is a good guy but I got very stressed with the we dont cover this b.s that I got.

First and last visit to Mazda of Toronto, (service deparment)

dealership looks nice and clean but service is garbage, in the over 3 hours that I was there 3 people got in arguments with the service desk for the ridiculous wait time and because they lost peoples keys and paper work.

WILL NOT VISIT AGAIN, I DO NOT RECOMMEND
GO TO OAKVILLE MAZDA, WORTH THE DRIVE

[mazdas3sporte]

double post please delete other thread, internet stalled

[Cardinal Fang]

Wow sorry to hear about your experience. I bought my car at Avante and had all my TSB work done at M.O.T. without any questions. Last time I was in they replaced my head light under warranty. I can't understand why they wouldn't honor work if it was warranty.

When you first got the car did you have problems with the deflating tire and bad wiper?

P.S. I'm not a big fan of Ali at all.

[Malcolm991]

I purchased mine in Brampton and I take it to Erinmills! You would think they would fix your car at any Mazda dealer at 5500km!

[07three]

Yea Ali is not really customer service rep material. He always seems so aggressive. Im feel like saying Whoaa buddy slow down there.

[mazdas3sporte]

Wow sorry to hear about your experience. I bought my car at Avante and had all my TSB work done at M.O.T. without any questions. Last time I was in they replaced my head light under warranty. I can't understand why they wouldn't honor work if it was warranty.

When you first got the car did you have problems with the deflating tire and bad wiper?

P.S. I'm not a big fan of Ali at all.

deflating tire i thought it was my fault but now iam 100% confident its a defect, I will contact Mazda Canada about Mazda of Toronto for sure, the go back to ur dealer garbage is total B.S and I wont put up with that kind of nonesense.

Bad wiper is only bad in winter which makes it defective, in rain it wipes fine but in snow it doesent wipe passenger side, and yes I warm up my car for 5 minuites minimum and yes I clean the ice off the widow and wiper before I actually turn it on, not impressed with there service at all, I was going to mention this to Jeff but he wasent at his desk, and its not his problem anyways, he aint the dealer owner, after I came back i searched mazda of toronto and Ali and found allot of negative feedback, should have searched more before I went, but because I knew Jeff was good I thought the whole dealer was good, my mistake, If i drove to Oakville I would have gotten the work done sooner than MoT which is 15 min drive vs 45 min drive

ps. my guess is because to the reason they wont honor the warranty is firstly because they look at me and Iam young so there like **** this we can screw him over, but what they dont know is that I dont put up with that bull shit and I will speak to the dealer owner and mazda of canada regarding this, second i dident start a scene , I would have made a scene but decided not too , stupid me should have embarassed them in front of all the customers, its ok I can write my views here and this will be enough for people to think twice before going to MoT

[b]

If i drove to Oakville I would have gotten the work done sooner than MoT which is 15 min drive vs 45 min drive.

Tiffany @ Oakville Mazda always goes out of her way! She's the reason I (and many others) switched from Mississauga. Try them out next time!

[bbell1984]

Also not a fan of Ali,

when i was in the other month i asked him to get the mechanic to check some things on my car since my car was going to be in there for at least 3 hours, he forgot, i asked him again, he forgot again; i finally got an answer from him about the questions i asked, but the answers he gave just sounded like he was saying what i wanted to hear. From my experience he was lazy and forgetful. The whole time i was sitting there i was thinking how i wish i had the other service desk guy who kept going around to his customers and talking to them and explaining everything. I eventually found out his name was Vincent from over hearing conversations. I will be sure to ask for him to take care of me next time i go for service......that is if i do there for service again. Its a same i got such poor service.....especially since i was there for 4.5 hrs and spent 750 bucks.

i was also annoyed at the fact that i had an appointment for 8am and my car didn't go in until almost 9am. Which i don't understand, since 8am is first thing in the morning, so who could be ahead of me. Oh not to mention i dropped my car off at 745am....

Oh one more thing. I was so frustrated after paying my stupid bill that i rushed out of there before saying thank you to Joe, and i forgot to pick up a part for my car as well.....

as you might guess it was a bad day

[gonzo25]

deflating tire i thought it was my fault but now iam 100% confident its a defect, I will contact Mazda Canada about Mazda of Toronto for sure, the go back to ur dealer garbage is total B.S and I wont put up with that kind of nonesense.

Bad wiper is only bad in winter which makes it defective, in rain it wipes fine but in snow it doesent wipe passenger side, and yes I warm up my car for 5 minuites minimum and yes I clean the ice off the widow and wiper before I actually turn it on, not impressed with there service at all, I was going to mention this to Jeff but he wasent at his desk, and its not his problem anyways, he aint the dealer owner, after I came back i searched mazda of toronto and Ali and found allot of negative feedback, should have searched more before I went, but because I knew Jeff was good I thought the whole dealer was good, my mistake, If i drove to Oakville I would have gotten the work done sooner than MoT which is 15 min drive vs 45 min drive

ps. my guess is because to the reason they wont honor the warranty is firstly because they look at me and Iam young so there like **** this we can screw him over, but what they dont know is that I dont put up with that bull shit and I will speak to the dealer owner and mazda of canada regarding this, second i dident start a scene , I would have made a scene but decided not too , stupid me should have embarassed them in front of all the customers, its ok I can write my views here and this will be enough for people to think twice before going to MoT

You do know that dealers are paid for warranty right? Why would you tbhink they are trying to screw you out of warranty, it is money in their pocket. Yeah they sure screwed you! :loco

Also if the dealer sees that your wipers are working why would they replace them? It is like having an intermitent problem, they can not diagnose or repair somethign that they have not seen.

[aris]

Its winter time..your wipers aren't going to clean that good...mine don't always clean good if the weather is shitty...some times you need to clean your wipers with windex or rubing achol and then they will work fine!

[FLIPDADY]

Why didn't you come down and see me? Was it because I wouldn't give you a good price on that rear hatch spoiler that you got from Oakville? Besides that I would have been more than happy to go on a road test with you so you could point out the issues. I've done this for other TM3 peeps before even though it's not my job.

It seems you're a very hard person to please just by reading majority of your posts here on TM3. Wipers are streaking? Get better ones hell I replaced my wipers on my 08.5. Car sometimes stalls in first gear? Maybe you need to learn how to properly drive standard? I saw the workorder and the tech didn't find any issues.

Did you even mention that you were a TM3 member? Too late now, we all know you go to Oakville Mazda for parts and now to service.

[x_o_k_x]

I agree with Joe.. Do you have stock wipers? Get winter wipers, they won't freeze like stock ones do.
Also why in the world out of a sudden would you go to MOT instead of your usual Oakville? If you bought your car at Oakville, thats were you should service it. Or stick with one dealer.
And your tires, you need to go to a place where you bought them.
Also next time asking one of the guys, to drive with you and YOU show them your problem. I had to do this with a know stereo problem..
Also it has nothing to do with your age, I was 19 and bought it myself when I had Mazda3 and been treated like everyone else was

[5_Alive]

I'm 50/50 on this one, as people have posted that Ali is hard to get along with. He hasn't posted, so I cannot say anything negative about him, nor have I been to any of the dealers for service. I drive 45 minutes to have my vehicle serviced because the service advisors at Windsor Mazda are a bunch of ****ing douchbags and they can suck a donkey dick.

Buy new blades, they are $6 each at CT.
Also, warranty work only pays 70% last time I checked, unless it has changed.

[Cardinal Fang]

deflating tire i thought it was my fault but now iam 100% confident its a defect,

If the tire started deflating from the moment you received the car then it's definitely a defect. If it started after you hit or drove over something hard then it's not exactly under warranty. I'm sure you understand that though. I'm wondering how you know it's a defect? Do you have OEM or aftermarket tires?



Bad wiper is only bad in winter which makes it defective, in rain it wipes fine but in snow it doesent wipe passenger side, and yes I warm up my car for 5 minuites minimum and yes I clean the ice off the widow and wiper before I actually turn it on,

The car's wipers will never work as well in the Winter as it does in Spring, Summer and Fall. That's a fact of life given the temperatures. Colder temperatures makes the rubber stiffer and allows ice to build on the blade lifting it from the windshield. That's normal. On extremely cold days it can get really bad. Same thing happens on my wife's Acura.



ps. my guess is because to the reason they wont honor the warranty is firstly because they look at me and Iam young so there like **** this we can screw him over,

I'm sorry you believe that. But that's your prerogative to do so. As others have mentioned they do get paid for any warranty work. A great majority of their market is young people so it would make no sense for M.O.T. or any import dealership for that matter to badly treat the segment of their market they depend on the most.

With respect to the crunching sound they couldn't duplicate, what did you expect them to do if they can't duplicate the sound? How many times have you heard about people with symptoms going to their doctors to find out what it is. Only to find out by the time they get there their symptoms are gone. So that means the Doctor is bull shitting them? I've called the IT guys into our office because a few computers have been giving us this farking error message. Two hours later they can't duplicate the error. Is that their fault too? If the dealership can't duplicate the sound/problem how do you expect them to fix it?

Did they review the TSB's?

[Wild Weasel]

For what it's worth, wipers are only meant to last about 6 months or so, so if there's issues after that then it's up to you to get a new one.

Just curious... is this your first car? Not sure why anyone would expect a wiper to be replaced under warranty after 10 months...

[cwp_sedan]

For what it's worth, wipers are only meant to last about 6 months or so, so if there's issues after that then it's up to you to get a new one.

Just curious... is this your first car? Not sure why anyone would expect a wiper to be replaced under warranty after 10 months...

I agree with you about how often you should be replacing the wipers but within the first 1 year or 20,000km, they should be covered under warranty if they are "defective". Personally mine worked great for the first 16-18 months without issue.

[bunchi]

I bought my car from Brampton but I've been going to MoT ever since for service. Had no problem fixing an issue that is under warranty. I really don't go anywhere anymore even though I have to wait in there. I just go bug Joe in his nook in the parts dept. :chuckle Markham Mazda is 5 mins from my house but I still drive to MoT.

About wipers, I haven't seen one that works perfectly during winter. It's just because of the winter temperatures we have here so the rubber becomes stiff. It's natural so I don't think that's a problem. Just change it to a better one that performs better in winter, and keep looking for that perfect wiper until you find it.

[mazdas3sporte]

You do know that dealers are paid for warranty right? Why would you tbhink they are trying to screw you out of warranty, it is money in their pocket. Yeah they sure screwed you! :loco

Also if the dealer sees that your wipers are working why would they replace them? It is like having an intermitent problem, they can not diagnose or repair somethign that they have not seen.


i explained to them it worked fine under rain and not under snow, they agreed to this and told me that the blades WOULD BE CHANGED but than changed there mind, i know there paid for the warranty parts which leads me to the conclusion that there are just lazy maybe.... who knows

I read all the posts and I can agree with some things and not others,

wipers not working in all weather conditions is nonsense, Ive had 4 cars in my family within the last 10 years and none just stop working in winter iam srry but thats B.S, I can understand if they wipe less cause of the cold but not wiping at all is B.S, if u do the proper things, ex heating up cleaning them ect they should work under any normal Toronto weather, all have except this which leads me to think its a defect, maybe the cars a lemon, there seems to be many issues with the car, most of them other people have but some are just rare issues which shouldent be happening with a BRAND NEW CAR, anyways this is not about that, what Joe is saying about the parts price has nothing to do with this eighter, I dont know why u are pissed or seem that way because ur dealer prices were higher than others, anyways this is not about a parts order, I bought my car from Dufferin Mazda, there useless in every sense, parts, service, reception, Oakville Mazda is the best out of the other 2 I have been to, the reason I did not go there is because I thought I would save my self a 45 minuite drive , but it seems I actually wasted more time In M.o.T service deparment, it dosesent seem like what I am writing is coming out of no where since there are many posts about the problems with the service department, and Joe I dident talk to you or Jeff due to the fact that out of respect for your time I did not want to bother u with this issue, it has nothing to do with u so why should I talk to you about it, I dont want anyone to lose time with customers because of my issue? anyways talking to Ali is like talking to a wall, I dont want to rant about him but his expertise in service are ZERO as me and others here have described

to answe people questions,

Car is kept in a heated garage during winter, actuall time driven within last 10 months was 7 months
with 5500 Km put on by one driver

I did mention to Rob I was on the mazda forums and told him to read the threads about the crunching under cold weather, it dident make a diffence , I did not pay for anything so if your talking about a discount that dident apply.

the crunching was metioned to them and I told them that I had this issue before, I told them I had the bushing greased before and that had lessend the crunches, I dont think Ali even mentioned this to Rob cause I had to say it again to him, there answer was if we can not replicate the issue or have records showing this we can not do anythig about it, thats fine with me and understandble but why Ali did not ask Dufferin Mazda to forward my file via fax is a mystery, he seems to be very forgetgfill, if that file was faxed they could look and see previous cases with this issue and move on from there, its common sense not rocket science

Ive never heard warrnary covering 70%, always 100 % no matter what car, it depends whats wrong but for something like this u would think a defect would be fully coverd, 70% in my opinion is if u did something wrong with ur car and they choose to help u anyways as a gesture of royalty and good customer service, correct me if iam wrong plz

[gonzo25]

the 0% paid thing just means that the dealer may not be paid 100% of their door date for warranty work but the charges are not passed on to the customer.

[Xerox]

...
wipers not working in all weather conditions is nonsense, Ive had 4 cars in my family within the last 10 years and none just stop working in winter iam srry but thats B.S, I can understand if they wipe less cause of the cold but not wiping at all is B.S,
...


The way you are describing this is a little confusing. Are you saying that the wiper does not work at all (you turn it on and the wiper arm does not move)?

Your original post and all responses so far regarding the wiper is that the wiper functions but the passenger side does not wipe clean very well, which can happen due to snow/ice build-up on the wiper arm and blades.

[SilentJay]

Lots of reading there, so I scaned over it. Generally speaking, wipers and tires, like brake pads, are "consumables". If the dealership is nice, they'll seal the tire up for you, but the wiper is a real grey area - like others have mentioned, it's a few bucks to get a replacement. The time you spend arguing is probably worth more than that.

Don't get me wrong, I've had a series of horrid experiences at MoT as well, and have moved over to Oakville, i'm just trying to tell you that realistically, you're not going to get anywhere there. Nor will reporting anything to Mazda Canada - if you do a quick search a good number of people here, myself included, have filed formal complaints and have come up with nothing.

If you're not happy with the level of service being provided to you at MoT, just move on to another dealership, like many others have. Have you read about having fresh baked cookies made for you on the premises at Oakville? :chuckle

[GHANNAH86]

Personally I am satisfied with the service I receive at MOT. I just won't deal with Ali. I hav had my car since Decemner 2007 and within the first week the wiper blades were wiping but not very well. It was due to Winter. In the summer and warmer weather they were fine. I could buy winter blades and put them on in the winter but I haven't.. In the past with my other vehicles I have owned I have had the same problem with windshield wipers and winter.I find using Rain X windshield wiper fluid helps. Their are only 2 other dealerships I would take my car to and 1 is in Ottawa and the other is in Gatineua/Hull. For me to go to Mot it is now around a 1 Hour drive but worth it. Every dealers service department will have good reviews and bad reviews.

[mazdas3sporte]

The way you are describing this is a little confusing. Are you saying that the wiper does not work at all (you turn it on and the wiper arm does not move)?

Your original post and all responses so far regarding the wiper is that the wiper functions but the passenger side does not wipe clean very well, which can happen due to snow/ice build-up on the wiper arm and blades.

ok let me clear it up maybe u can help me,

during winter when there is slush on the window, not ice, just slush or even trying to wipe salt water from the road off it does not wipe it off AT ALL or recently after I cleaned it , it does not wipe the greater side of the passenger side, but it wipes water fine, I sprayed the window and it still dident clean the salt off, what I was thinking was that maybe the rubber became lose, I checked it and it was fine, so I thought maybe there was something wrong with my nozzle not spraying in the right area, I can not say if the realigning that M.o.T did fixed anything untill there is actually snow/salt on the window from the road, right now it works pefectly fine because there is water, If it was a problem with a 7 dollar rubber blade I would not waste gas+time to sit in a dealer for over 3.5 hours, I seriously think there is a defect in the arm, I'll be sure once more snow hits. if it dosent work still than next step i'll just go buy the balde from canadian tire and keep the receipt so if it still doesent work than I know for sure M.o.T missed something .

Some people here think I am a hard person to please and I cant be happy with anything I get, this is not true at all, as ive stated before I dont like to waste my time or my money for stupid things, I aint a perfectionist or anything but I expect to be provided good service for my money and time spent, The whole point of a review is so that the people that read it and than can decide for them selves where they choose to go for their service, I know the things I put up are not biased at all and show the REAL TRUTH during my experience,

[aris]

On every car/truck i have owned in the last 10 years i have never had any wiper clean the windows perfect when it winter...and i have had 8 vechiles..just deal with it..

[Aitch]

On every car/truck i have owned in the last 10 years i have never had any wiper clean the windows perfect when it winter...and i have had 8 vechiles..just deal with it..

I have to agree...... out of the four cars I've owned, none of them had a passenger side wiper which could properly clean salty snow residue off the window, no matter how much you spray it while driving. I also regularly clean my wiper blades with Windex and paper towels when cleaning the car, which keeps them in good condition. Its a function of the long wiper arm and the curve of the windshield; the passenger side wiper cannot equal the pressure or wiping efficiency of the drivers side.

Some cars don't use such unequal length wiper arms, but 3 of the 4 cars I've owned have a setup like the Mazda3. MoT may have been able to deal with the situation better, but the wiper issue is not necessarily something that I would expect the dealer to deal with as I think its more a function of the design, not a faulty wiper blade.

[mazdas3sporte]

I get what your saying, but its a defect so this should be coverd, w/e I am not going to go back there waste time for something so small, if there aligning did not work than I am going to buy the blade and than move on from there

[Ogata]

I have to agree...... out of the four cars I've owned, none of them had a passenger side wiper which could properly clean salty snow residue off the window, no matter how much you spray it while driving. I also regularly clean my wiper blades with Windex and paper towels when cleaning the car, which keeps them in good condition. Its a function of the long wiper arm and the curve of the windshield; the passenger side wiper cannot equal the pressure or wiping efficiency of the drivers side.

Some cars don't use such unequal length wiper arms, but 3 of the 4 cars I've owned have a setup like the Mazda3. MoT may have been able to deal with the situation better, but the wiper issue is not necessarily something that I would expect the dealer to deal with as I think its more a function of the design, not a faulty wiper blade.

+1 your best bet is to use Rain-X if you want a clean streak or purchase those performance blades from PIAA or Michelin or even the BOSCH ones Joe sells. May I ask why you brought your car to MOT when state you normally go to Oakville? Shuttle Service will only be within the Dealers Geographical location. I live about half an hour away from MOT and I know they won't give me a shuttle ride back to my home but my local dealer would since its within their geographical area so I take the responsibility to provide my own ride accommodations if I had to service my car at MOT (which I will have to soon).

[Aitch]

I get what your saying, but its a defect so this should be coverd, w/e I am not going to go back there waste time for something so small, if there aligning did not work than I am going to buy the blade and than move on from there

Yes, but from an earlier post:


Bad wiper is only bad in winter which makes it defective, in rain it wipes fine but in snow it doesent wipe passenger side,

As I mentioned, for our cars (an many in general) most wiper blades will not clear the passenger side very well in the winter. Wet salty spray on the roads dries on the windshield quickly; icy snow tends to stick at points under the wiper blade and also cause it to lift off the windshield. And the design of the passenger side arm doesn't allow it to put the proper pressure on the glass to clear it. So just not clearing the windshield under those conditions doesn't make it defective (especially since you mention it is ok during just rain).

I know its a small issue, and the dealership first said they would replace them under warrantee before changing their mind; I just don't agree that (from your description) it is defective.

[mazdas3sporte]

+1 your best bet is to use Rain-X if you want a clean streak or purchase those performance blades from PIAA or Michelin or even the BOSCH ones Joe sells. May I ask why you brought your car to MOT when state you normally go to Oakville? Shuttle Service will only be within the Dealers Geographical location. I live about half an hour away from MOT and I know they won't give me a shuttle ride back to my home but my local dealer would since its within their geographical area so I take the responsibility to provide my own ride accommodations if I had to service my car at MOT (which I will have to soon).


took it to M.o.T cause its much closer than oakville, oakville is 45 min each way driving in highway with no traffic, Heard Jeff was from M.o.T so I thought the whole dealer was good , Iam sure part of the shitty experience was due to the incompetency of one employee but that prett much ****ed up my whole day, an oil change and tire rotation and spoiler install dident even take me 2 hours so I am baffled as to why I was there for over 3.5 hours when there were 2 customers and from what I saw over 4 techs.

I dident ask them to take me to my area..... he said we go to your area... this cant be my fault, u think I love driving around for fun? when I came back his like ohhh I thought u go to sheppard...... we dont go to your area, so Iam like wtf than why did u send me on the bus and hes response was no worry few minuites u done!

Its clear I am not the only one that has had issues with M.o.T which is I find pretty embaracing for M.o.T , I got a few pms from people telling me there horror stories as well, whats done is done I know where I'll be going next time.

[Jeff-TheBiz]

Sorry to hear about your bad experience.


Heard Jeff was from M.o.T so I thought the whole dealer was good ,

For anyone that is coming in for service, don't hesitate to say hi to Joe and/or myself and we will do everything in our power to ensure that your experience is a pleasant one.

As we have in the past, Joe and I will get involved to make sure that every TM3 member is treated well.

I can also suggest that Vincent is the resident Service guy to see if you are a TM3 member.

That being said, we can't do much after you have left.

[x_o_k_x]

oh do you mean like the passanger side wont wipe down, after you spray your windshield? I think its normal, i have the same problem, eaither wipers are froze and formed straight, or they dont reach to the far upper area clearly. You just need to replace your wipers

[mazdas3sporte]

they work fine under rain, only snow and salt they **** up, no ice build up and I let it warm up, Iam just gonna wait for the snow to come again as I said before and see if the realigning worked or now, will post then my results

[Thrizzl3]

my right wiper doens't do a god job and i have the reflex blades

[mazdachris]

May I suggest Reflex wipers from Canadian Tire or the equiv from Walmart.
More money for sure, but they have no joints to freeze.
The little metal joints in your wipers tend to freeze. Winter blades still have these joints, they are just covered up by rubber.
I have had good success with these "jointless blades" However. The rubber still needs to be cleaned periodicly. But, their blades. Just buy some new ones.
No comments on the dealers. I don't live in the area.

[Krakilin]

Sorry to hear that you had crappy service, I hate it when the dealships give their customers a runaround. Though, the wiper issue is not really an issue, the stock wipers are not really meant for Winter, I bought mine from Costco... soooo much better than the stock ones. It's like the Mazda all-season stock tires really suck in the snow, you just have to deal with it and buy snowtires. Though, them charging $33 / blade is a bit of a ripoff, you can get a nice set for under $20 each, and you can change the blades yourself it'll take less than 30 seconds each to change them.

And the Tire Deflating issue, unless this started happening within the first few days when you got your car, it will not be covered by the warranty I'm pretty sure. Just get it repaired at Green Bay Tire for $10

Car stalling at 1st gear, that's a BIG problem!!! But wait, the other guy mentioned you drive a standard, he's just kidding right?!?! You ARE driving an automatic correct?

[5P01L3D]

think he drives a stick... highly doubt an auto would stall.

as for wipers.. rain x from walmart.. those are good,
hmm for tires, happened to my moms accord, honda also didnt cover it, so we just fill it up every time at the gas station and when we bring it in for maintenance and stuff, they take a look and say, 'just not enough air' and fill it up again, .. tried to argue before, but never worked :flaming

[mazdas3sporte]

**update**

passenger side wiper does not even wipe at all anymore after I tried spraying it last night, there aligning actually completly ****ed up the passenger side wiper, Iam super pissed, Called M.o.T and asked to talk to their dealer owner, wasent there, will call again, also noticed that on the wheel that had the deflating tire there is rust now on the actuall bolts, is this supposed to happen?
I drive manual and it never stalled before , couldent be because i cant "drive" stick, I forgot to mention here that it stalls during colder weather -10 and under, I dont even think that idiot ali mentioned that in my report.

[Cardinal Fang]

Iam sure part of the shitty experience was due to the incompetency of one employee but that prett much ****ed up my whole day, an oil change and tire rotation and spoiler install dident even take me 2 hours so I am baffled as to why I was there for over 3.5 hours when there were 2 customers and from what I saw over 4 techs.

Ok, so because you only saw 2 customers in the waiting room you think that they were only working on two cars? I hope you realize that many bring their cars on and get shuttled to the TTC station. On one morning that I brought my car in there were 5 people in the waiting area. We all go on the shuttle to the TTC station. The first person that came in after us and saw an empty waiting room must have thought their reparis would take no time at all.



**update**

passenger side wiper does not even wipe at all anymore after I tried spraying it last night, there aligning actually completly ****ed up the passenger side wiper,

When you say it "does not even wipe" are you saying the wiper arm doesn not move? It just stays still when you turn it on?



also noticed that on the wheel that had the deflating tire there is rust now on the actuall bolts, is this supposed to happen?

Not to my knowledge. If there is indeed rust this would be covered under warranty. Can you post any pictures?

[p-o-g-i]

On every car/truck i have owned in the last 10 years i have never had any wiper clean the windows perfect when it winter...and i have had 8 vechiles..just deal with it..

+!

I agree. Wipers will never clean 100%... !00% of the time. Never.

[mazdas3sporte]

even if there were 5 cars in the shop I still expect them to meet the deadline they have given me, 1 to hours and over 3.5 overs is a big diffrence, the actuall so called aligning took them 20 mins...... the rest of the time the car was sitting outside, passneger side wiper blade works but does not wipe at all, I think the aligning they did lifted the blade off the windsheild,

rust is only on bolts, maybe its grease from M.o.T wrench they used, I am gonna try to wipe it off to see if its rust or something else,

[Aitch]

If the wiper is not clearing the windshield at all anymore then it sounds like the arm was re-aligned so it is not putting as much pressure on the screen now. However based on your previous complaints I would still say that its best just to replace the wipers; moving the wiper arm around won't do anything (other than in this case, made it worse).

Just to add on my previous comments, a few weeks ago I replaced my stock wipers (had them for 1.5years) with Reflex ones from Canadian Tire (curved to sit on the windshield, the type with no joints in them) as my driver's side rubber cracked, so I replaced both at once. The passenger side still didn't clear the windshield under salty winter conditions on the highway.

[aris]

even if there were 5 cars in the shop I still expect them to meet the deadline they have given me, 1 to hours and over 3.5 overs is a big diffrence, the actuall so called aligning took them 20 mins...... the rest of the time the car was sitting outside, passneger side wiper blade works but does not wipe at all, I think the aligning they did lifted the blade off the windsheild,

rust is only on bolts, maybe its grease from M.o.T wrench they used, I am gonna try to wipe it off to see if its rust or something else,

IF the bolts have rust this woud have nothing to do with you losing air.

Why not take your to a tire place and have them take the tire off the rim and reseal it.....It will cost you like $30 or less to do this...I don't know why you would even bother to try and take your car back at the dealer when your car is 10 months old and you have 5500km or something like that. This makes no sense why they would do anything after this amount of time.

Don't be so cheap and take it to a tire shop!

[mazdas3sporte]

if i ****ed up the tire i would fix it my self, but since its a defect i aint gonna waste a penny, i dont give a flying shit if its 5 dollar or 5000 dollars, a defect is a defect so one way or another they gonna fix it, this is probebly the last mazda I ever buy, If the damn insurance wasent so high on the Si I would have went with that, w/e now I have to waste my time running around trying to get this fixed, so much for a Japanese no lemon car!

[bunchi]

if i ****ed up the tire i would fix it my self, but since its a defect i aint gonna waste a penny, i dont give a flying shit if its 5 dollar or 5000 dollars, a defect is a defect so one way or another they gonna fix it, this is probebly the last mazda I ever buy, If the damn insurance wasent so high on the Si I would have went with that, w/e now I have to waste my time running around trying to get this fixed, so much for a Japanese no lemon car!

how long have you had the car before the tire started losing air?

[gonzo25]

You forgot to tell us that the car stalls in the cold but call Ali an idiot for forgetting.....is it just me or is that a little hypocritical?

alco you keep mentioning the tire as a defect but do you know what causes the leak? It is usually corrosion on the inside of the rim that makes the seal betwen the bead and rim leak. ALL cars with alloy wheels will experience this at one time or another. you had a problem with a wiper blade and a rim leak and you are screaming lemon. If those things had not gone wrong you would have found something else to Bit@h about.

[Cardinal Fang]

alco you keep mentioning the tire as a defect but do you know what causes the leak?

He hasn't said or explained why he thinks it's a defect.



It is usually corrosion on the inside of the rim that makes the seal betwen the bead and rim leak. ALL cars with alloy wheels will experience this at one time or another.

His car is pretty new. If corrosion exists on the rims it would be covered under warranty. The problem is that he has yet to explain the defect other than to say it's a defect. If the car tire has been deflating from the moment he bought his car then it's a defect.

Lets not make any personal attacks here please.

[kevcol74]

He could have hit a pot hole, and the resulting pressure on the valve stem has compromised its integrity... And now he could have a bad valve stem. This is not a defect, is not the responsibility of the dealership and shouldn't be turned into a drama. Find the leak, then make an educated statement based on that!
Did they waste his time that day? From the sounds of it, yes. But if they are issues that aren't part of warranty, who wasted who's time?

[mazdas3sporte]

went to yorkdale dufferin mazda, was in and out in 1 hour without even calling in to my amazment, they were the crappiest dealer ive been too I guess my call to Mazda of Canada worked, they changed there shity ways!..., wiper is fixed and it works fine under snow, I dont know whats with all the crap people are saying wipers dont work well under snow, bull crap, they knew it was defected and they fixed it NO QUESTIONS ASKED, going in for service next week or week after that, will have tire looked at and post outcome. probebly gonna get a free head set too wooot!

[aris]

went to yorkdale dufferin mazda, was in and out in 1 hour without even calling in to my amazment, they were the crappiest dealer ive been too I guess my call to Mazda of Canada worked, they changed there shity ways!..., wiper is fixed and it works fine under snow, I dont know whats with all the crap people are saying wipers dont work well under snow, bull crap, they knew it was defected and they fixed it NO QUESTIONS ASKED, going in for service next week or week after that, will have tire looked at and post outcome. probebly gonna get a free head set too wooot!

We haven't had any extreme weather for you to say that your wipers work perfect since you put new wipers....:loco

[Cardinal Fang]

.., wiper is fixed and it works fine under snow, I dont know whats with all the crap people are saying wipers dont work well under snow,

WHAT DID THEY DO? Did they replace the wiper? Did they align the arm? WHAT WAS IT? :bang

If you go back and read the posts you'll understand what people are saying when they say most wipers don't work well in extreme weather. That means very cold temperatures where ice forms on the wiper blades. Today is not a day to judge if you wipers work well. It never fell below -2 degrees. In this weather the most crap-tastic wipers will work. Wait until the temperature drops and we get a wind chill.

[kevcol74]

Even my crappy rear wiper worked well today!! :chuckle

[bunchi]

my rear wiper never worked perfectly... i don't know if it's normal either.. when you wipe it seems there's 3 or 4 points where there's the most pressure, so when you wipe there's like 3 or 4 lines that are really clean, but the rest is mehhhhhhh.. is it just me?

and yes, today is not a day to test the wipers if they work well in snow... today's more like rain than snow when you're out driving.

[Ogata]

WHAT DID THEY DO? Did they replace the wiper? Did they align the arm? WHAT WAS IT? :bang

If you go back and read the posts you'll understand what people are saying when they say most wipers don't work well in extreme weather. That means very cold temperatures where ice forms on the wiper blades. Today is not a day to judge if you wipers work well. It never fell below -2 degrees. In this weather the most crap-tastic wipers will work. Wait until the temperature drops and we get a wind chill.

+1

Mine are working well today because there was wet snow today and it was wet enough to slide and wipe across with no streaking.

[Cardinal Fang]

my rear wiper never worked perfectly... i don't know if it's normal either.. when you wipe it seems there's 3 or 4 points where there's the most pressure, so when you wipe there's like 3 or 4 lines that are really clean, but the rest is mehhhhhhh.. is it just me?


No it's not you. My rear wiper worked like that after a while. I've just replaced the rear wiper and it works very well now. When those lines come back for me it's time to change them.

[bunchi]

No it's not you. My rear wiper worked like that after a while. I've just replaced the rear wiper and it works very well now. When those lines come back for me it's time to change them.


my rear wiper worked like that ever since lol i'll just try to replace it hopefully if works. maybe they had it on the whole while the car was on the boat and train :chuckle

[mazdas3sporte]

We haven't had any extreme weather for you to say that your wipers work perfect since you put new wipers....:loco

There was snow yesterday and this morning frozen Ice and snow + the salt on the road, it handled it fine,

they realigned the front wipers , both of them, and the rear once they realigned as well, all the blades were changed with REGULAR cheap shit blades not bosch or anything, just the oem ones I guess, the guy said my passneger side one wasent even on the window, so he asked if i tried to align it my self and I said no, I think when M.o.T did it they dident tighten it properly , because it moved around and came lifted off the window, thats one problem down!

[Aitch]

There was snow yesterday and this morning frozen Ice and snow + the salt on the road, it handled it fine,


All we're saying is that the conditions yesterday (temps around 0C) are not the conditions which generally cause problems with most wiper blades. Its when the temps are lower (probably -3 to -5C and below) where you have salty spray on the roads which hits the windshield and freezes, which the wipers have a hard time with.

If your wipers were previously having a hard time clearing the stuff we had yesterday (slushy snow) then I think consensus is that the wiper blades simply needed to be replaced (which they were) but not that they were faulty, just that they were worn (its recommended to replace them every 6-8 months I believe).

N.B. Salt works by depressing the freezing point of water, and this thermodynamic process decreases in effectiveness as the ambient (air) temperature decreases. This is why as it gets colder the salt-water spray on the roads freezes on your windshield quickly, whereas yesterday the salty spray and slush would not freeze quickly and the wipers can remove it :)

[mazdas3sporte]

anything 0 and below mine ****ed up, thats why i said about 10 times its a defect and people are like ohh no ur just cheap or there all like that... neigher ways its fixed now so I aint worried about that, when they say it is defected than its defected, maybe what MoT did make it defective cause of there drunken alignment but i dont kno thats what they said, its good now, ill update the tire situation when I go in for service.
i noticed this forum can be biased sometimes when it comes to some dealers or sponsors but peope do seem to agree that generally there have been problems with service at M.o.T, The thing is they dont even try to fix the **** up they did, I called 3 times left messages and no one called me back, great customer satisfaction M.o.T service department, you should print this and put it on ur wall. I would go and give them the print out I got which clearly states Front wiper defect mazda canada, realign, new installed but whats the point, I have made mazda of canada aware of this so thats all I can do from my part,

*update* just came back from a 20 minuite highway drive to school and it cleans the salt right off, even preasure on passenger side no streaks

[kevcol74]

Good to know the wiper is fixed, sounds like MoT avoided this one, or "couldn't recreate the problem" (there is a reason I don't go to Guelph Mazda, "we couldn't find the problem you mentioned", 4 days later the tensioner blew up that I told them from the beginning was the problem!)... now get to that tire!!! lol I'm dying to know where the leak is!! I'll put my money on the valve stem!! :chuckle

[Bean]

What is it with all these Mazda dealerships and their Cannot replicate the problem excuses?????

[gonzo25]

excuses? I am sure all Dealers have differnt grades of salty snow to test windshield wipers. Give your head a shake

[Bean]

I was not referring to just the wipers. They do this for other problems as well.

[cwp_sedan]

Then you should be going for a ride with them when they are checking it. Recreate the problem for them. Otherwise, there is nothing they can do.

[gonzo25]

Then you should be going for a ride with them when they are checking it. Recreate the problem for them. Otherwise, there is nothing they can do.

Bingo! If no problem is found then neither the mechanic or dealership is compensated. It is not a scam they are pulling.....it is only a waste of their time.

If a problem is OBVIOUS and they flat out deny there is a problem then that is a differnt story.

[Bean]

What I was referring to is so many people are complaining that Mazda does not hear the problems they do. Mazdas answer is always Cannot replicate. Thats what I meant.

[mazdas3sporte]

what Leslie is saying is true, its not about wipers, tires or anything, in generall they have a hard time accepting the issues, out of the other vehicles i have had in my family the mazda dealerships seem to be the most difficult to deal with, we once had a Honda civic which we owned from 98 to 04, during the first year in highway driving the transmisson kicked into reverse by it self, the transmission was completly mangled, Honda dident give us none of that B.S ohh u went into reverse your self, that repair cost thousands, they repaird it without hassle, Mazda dealerships usually give allot of unwanted hassle to customers with the exception of one dealer.

and recreating the problem with the tech doesent do shit, I have a problem with my car which is when u hit the break something in the back of the car moves back and forth, I went to yorkdale dufferin mazda over 3 times with this issue and after 3 test drives they replicated the issue and agreed there was a problem but could not source it, they gave me the run around for a week, they messed up my rear brake, I had less than 50 % breaking power in my rear breaks for a day, hows that for safety!
I filed over 3 claims with Mazda of Canada, still this issue is not fixed cause they cant find the source, they know there is a problem but cant find where its coming from, appreantly it costs them too much to take the car apart and find the problem. Please dont tell me I have to drive with a tech to show them the problem I have done this before and it just wasted my time. I dont need recomendations on how I should drive with the tech, I already knew this long before posting here.
regarding the M.o.T service techs, they need to get retrained or fired, Gonzo iam guessing u work at M.o.T service department, how about you pull out the paper which states what the exact problem with my car were and my thoughts on the solution, if you have the balls u can scan it and post it here so everyone can see what I wrote, those 2 peices of paper explained everything in detail, ur report had 1 line saying tire leaks..... what kind of description is that? you guys probebly lost the paper too, as with 3 customers keys which happend to dissaper in thin air that same day. A+ customer service
If you dont know the situation than dont talk about it,

[deedotpee]

maybe next time you can post pictures to prove your point instead of blaming Mazda for a defective car.

[condor888000]

Man...as someone who works in retail, I gotta say you seem like the customer from hell. So don't be surprised when you're treated as such.

Not saying it's right, just pointing it out.

[bluemazda3]

Man...as someone who works in retail, I gotta say you seem like the customer from hell. So don't be surprised when you're treated as such.

Not saying it's right, just pointing it out.


lol :chuckle

[gonzo25]

nah I do not work for Mazda...Nice assumption though.

Did you blow your transmission on your Mazda and did they give you a hard time about it? No.... you think that they would have a hard time accepting it because you had a bad wiper blade and a leaky tire. Get over it!

Your other problem with the noise in the rear end, did they deny there was a problem? They may actually have a hard time finding what is causing the noise. They admitted there was a problem right?

You are making your assumptions about MAZDA based on your experiences at two dealers and I think you sound like an exceptionally hard guy to deal with.

[Cardinal Fang]

regarding the M.o.T service techs, they need to get retrained or fired, Gonzo iam guessing u work at M.o.T service department, how about you pull out the paper which states what the exact problem with my car were and my thoughts on the solution,

Somebody responds against one of your posts and you automatically assume they represent the Dealership? I'm having a very hard time having sympathy for you when you start lashing out at people and assigning them roles in your massive conspiracy theory.



if you have the balls u can scan it and post it here so everyone can see what I wrote, those 2 peices of paper explained everything in detail, ur report had 1 line saying tire leaks..... what kind of description is that? you guys probebly lost the paper too, as with 3 customers keys which happend to dissaper in thin air that same day.

Here's my problem. I don't deny for one bit that you have and had for that matter issues with your car. Your problem, in my opinion is compounded your attitude and the way you treat others. Your attitude is evident in the way you post and respond to others. You have little regard or patience for the "other side of the story."

You talk that there is a bias for M.O.T. yet you have no issue with your own bias towards the situation. I have never had any major problems working our my problems with dealerships. I come at my problems differently than you. I don't assume they're there to fark me over. I work with them to get my issue resolved. And make no mistake, the issue is for them to resolve and I will keep going back until they fix it. It's obvious that you do give them "attitude" when you're there. By the way you write your posts you treat them with contempt and ridicule them whenever possible. I'm sure that will get you far with them. Whatever sympathy you had from me disappeared when you launched into this diatribe.



If you dont know the situation than dont talk about it,

This is a discussion board. You post to make others aware. In return people respond. If you haven't noticed that then I envite you to look at other boards and draw your own conclusions. If you don't want people to comment on your situation then don't post. It's quite simple really. Try behaving more like an adult.

[aris]

Sometimes it hard to deplicate a problem..a few months ago i took my car in cause the seats were squking and it was driving me nuts...and with my luck when i took it in it stoped doning it...i even went for a test drive with the mechanic to see if we can get it to do it and nope it didn't. Since he could not duplicate he still lubed all the seat tracks etc he told me if it does it again bring it back..well a few hours later it started again...well then i searched here to see if anyone else had the problem and yes other poeple did and most said spray lube in the seat belt bucle and i did and it never did again. And next time i went in for oil change i told the mechanic what needed to be lubed.

What i am saying here is that they can not just start changing parts for you cause you said it...they need to see this for them selfs. Why wold anyone change parts cause you say it needs to be.

As for your rims i don't know why you wouldn't just spend the $30 and get it checked buy a tire palce...if it is defect then go back to the dealer to have them rebursed you...oh wait i highly dought that you will get rebursed considering you don't have a specific dealer you go to....maybe cause they keep telling you to get out...like i would do if i seen ya coming.

[mazdas3sporte]

problem is not with duplication, went to another dealer and they proved that it was defected, if you dont like my point of view or what I write then ignore it, no body is forcing you to use my experiences toward your next visit to m.o.t, I could care less as I have said before what anyone thinks of me as a person, I like to get value for my money, I guess I am a hard person to please if that falls in that category, As I have said before I will not under any circumstance spend any more for what I know is a defect.

I dont have time to go back and forth fixing a car, maybe someone people have time to waste but with school and work I really dont have any time trying to prove to them something a child can figure out, It seems other people have had issues with this dealer in particular so saying i am a hard person to please or I dont state the problem clearly is garbage talk, If they would have given me the 2 page sheet that I wrote than I could show you how accurate I was with my description, I refuse to accept that this in any way is a fault on my side

[Cardinal Fang]

problem is not with duplication, went to another dealer and they proved that it was defected, if you dont like my point of view or what I write then ignore it,

Works both ways. If YOU don't like what some say in return YOU can ignore it. Just don't go around accusing people or working for the dealership. It just makes you look childish. You contribute to your own problems. The fact that you can't see this is not problem....it's yours.

This is my last post to you.

*Puts mazda3sporte on ignore list*

[kevcol74]

I can still see Fang, I must not have pissed him off.... yet.... :whoa

[mazdas3sporte]

lol u dont even know the facts, the reason I check is because I look for solutions to the problems that there is with the car, not because of ur comments, with the look at ur post count iam guessing u have all the time in the world so u can go to the dealer stay for hours and hours and hope to god the problem will get fixed, how does my thread turn into something like this, I have no clue who or what your trying to protect.
I aint here to start a virtual war with you, bettr just leave not post any comments unless you have something to contribute not accuse someone u dont even know,

[aris]

lol u dont even know the facts, the reason i check is because i look for solutions to the problems that there is with the car, not because of ur comments, with the look at ur post count iam guessing u have all the time in the world so u can go to the dealer stay for hours and hours and hope to god the problem will get fixed, how does my thread turn into something like this, i have no clue who or what your trying to protect.
I aint here to start a virtual war with you, bettr just leave not post any comments unless you have something to contribute not accuse someone u dont even know,

He ain't trying to protect anyone...I have yet to see you ever right anything positve on this site...You keep rambling on about every dealer you been. THe dealer will fix your car if they see a problem as they get paid for it.

I personaly think the only reason why you don't want to take your car in to a tire place is cause you know its not a defect but a you did it...I tell ya what i will give you $30 to take your car to a tire place and get it checked you cheap F%$k !

[mazdas3sporte]

its ok I pass, I guess the wiper wasent a defect eighter but somehow it became a defect at another dealer! WOW AMAZING how that happens, a defect is a defect, some places wont accept it for what ever reason, I dont know what the reason to that is but its fixed so iam happy, no matter what anyone says I know my car better than anyone, I'll take the car in and I'll post what happens, 100% guranteed there gonna say its something wrong with it and they will fix it at no cost!

[S.F.W.]

ok, enough with the personal attacks. thread=locked.