Gyro Mazda.....misinforming customers. No rust on 2004 & 2005's

[jonjon72]

One if my employees told me today that she just purchased a 2004 Mazda3 from Gyro Mazda yesterday evening.

I asked her if she mentioned the rust issues to the sales person I had warned her about. This sales person advised her that the rust problem was not as serious an issue on the 2004 & 2005 models and has seen worse on more recent model years.

Needless to say I was extremely disappointed to hear that a sales person would outright lie to a customer. I am sure that her being a woman probably played a factor. Unfortunately, she did end up signing the paperwork.

She did say that the car was in great condition and did not see any visible rust that was more apparent on other models in the lot.

I just wanted to let members know that this is what some sales people at Gyro Mazda have done in order to get a sale. Very sad stuff indeed.

[aris]

That is terrible that the sales person would say that:flaming

[Speedy2008]

I go there for oil changes. Don't know the whole story but it doesn't seem like the salesperson was lying. It's not accurate to say that all Mazda 3s produced during a certain time are more prone to rust than other cars. Really depends on how the car was maintained, treated, and stored during its life. It really just sounds like the salesperson was giving his/her opinion since the buyer asked a question that was bound to produce a general response.

I'm sure your friend will enjoy the car. My brother bought his Acura RSX from them...it's running great.

[MajesticBlueNTO]

Really depends on how the car was maintained, treated, and stored during its life.

not really since there have been people that have 1) rustproofed their cars every year, 2) washed it religiously, 3) waxed it often, and 4) stored it during the winter and their 3 still rusted!

[mazdabetty]

I go there for oil changes. Don't know the whole story but it doesn't seem like the salesperson was lying. It's not accurate to say that all Mazda 3s produced during a certain time are more prone to rust than other cars. Really depends on how the car was maintained, treated, and stored during its life. It really just sounds like the salesperson was giving his/her opinion since the buyer asked a question that was bound to produce a general response.

I'm sure your friend will enjoy the car. My brother bought his Acura RSX from them...it's running great.

Wah?? Where have you been?????

90% (SO FAR) of mazda3's manufactured in 2004/05 are showing very little to a LOT of rust in the common areas. (in NA as far as I know)

Do a search, someone new complains EVERY DAY about rust. Rust proofing has been proven to NOT help the issue, and there are people here who maintain their cars like they're porches and still have rust like the rest of us.

That's BRUTAL to hear this sales person outright lied, I would tell your co-worker to collect all evidence from every mazda forum, and fight them to return the car, unless they agree to fix any rust that shows in those specific areas. They sold it under false pretenses. I'd be pi$$ed :flaming

[jonjon72]

From the sounds of it, she got a good car. No visible rust and low kms.

I think what bothers me the most is the sales person giving false information to get a sale. Especially on the rust issue. They just had to say that it has been an issue on this particular model year but this specific car was well maintained as she could see.

It comes down to the trust factor and that would be a huge part in any possible future sales or service opportunities.

[mazdabetty]

Well it's probably been fixed already. And if it's anything like mine and not done properly it'll probably return.

And I'm sure they don't care about future service/sales they already sold the car, she's out of their hands pretty much now :whoa

[jonjon72]

Wah?? Where have you been?????

90% (SO FAR) of mazda3's manufactured in 2004/05 are showing very little to a LOT of rust in the common areas. (in NA as far as I know)

Do a search, someone new complains EVERY DAY about rust. Rust proofing has been proven to NOT help the issue, and there are people here who maintain their cars like they're porches and still have rust like the rest of us.

That's BRUTAL to hear this sales person outright lied, I would tell your co-worker to collect all evidence from every mazda forum, and return the car. They sold it under false pretenses. I'd be pi$$ed :flaming


Unfortunately she already signed for the car. She does seem very happy so I don't want to rain on her parade.

I wanted to let everyone know this is what she was told by a particular sales person at Gyro.

[S.F.W.]

not really since there have been people that have 1) rustproofed their cars every year, 2) washed it religiously, 3) waxed it often, and 4) stored it during the winter and their 3 still rusted!

I have 1)rustproofed via the dealer prior to picking up, and rust proofed since 2)Washed it regularly 3)waxed ofted 4)park in a heated underground lot 5)had a fair bit of rust.

So I agree with you.

[Speedy2008]

Wah?? Where have you been?????

90% (SO FAR) of mazda3's manufactured in 2004/05 are showing very little to a LOT of rust in the common areas. (in NA as far as I know)

Do a search, someone new complains EVERY DAY about rust. Rust proofing has been proven to NOT help the issue, and there are people here who maintain their cars like they're porches and still have rust like the rest of us.

That's BRUTAL to hear this sales person outright lied, I would tell your co-worker to collect all evidence from every mazda forum, and fight them to return the car, unless they agree to fix any rust that shows in those specific areas. They sold it under false pretenses. I'd be pi$$ed :flaming

The search function will not provide an accurate indication of rust incidence since owners of Mazda cars without such problems will have no reason to report their rust-free experiences. Imagine all the owners out there without rust proclaiming how great everything is...hardly anyone does that right mazdabetty?!?! How did you come up with the 90%?

[jonjon72]

Actually, I think Mazdabetty is referring to the members on this site which should be around that number. Most have said the rust has started or in the worst case scenario spread badly.

If you were to look at other Mazda3 sites, the problem is pretty widespread and there have even been discussions about litigation against Mazda.

Now there have been some dealerships that have been helping customers if they are under warranty. I have a 2006 and rust has begun. Luckily I caught it early and its being taken care of as we speak. Do I mantain my car? Absolutely. Wash my baby minimum 3 times per week, wax every month and clay bar every 3 months. Really not much I can do at this point. Just happy to know that its being rectified.

However back to the point, this dealership should not be stating that rust was worse on the later models (2006+) when this is 100% false.

[mazdabetty]

I was referring to the number of members on this board in particular. And seemingly, every dealership that has these models on their lots always have the same rust in the same areas. I have family members with rust issues, who DO rustproof their car every year and despite this, still witness rusting around the third brake light and wheel wells. If you look at the Protege, a lot of them are rusting in the same spots. There have been numerous articles written about this, as well as petitions and opportunities for law suits (who knows how well that will work out though)

And actually, despite the fact that the car will be rusted through in a few years, almost everyone boasts about how much they love their car here. So yes, Speedy2008, not everyone comes on here to generate negative feedback about their cars, and for the most part enjoy them and proclaim how great everything is.

Look at these links, almost everyone with this year has complained at some point about rust. I think it's safe to say that is is a well known fact that there is an issue, and for you to deny it would be ignorant. And I think board members who own 2004's/05's can vouch for me as well.

http://www.torontomazda3.ca/forum/showthread.php?t=25439

http://www.torontomazda3.ca/forum/showthread.php?t=26095

http://www.torontomazda3.ca/forum/showthread.php?t=30976

http://www.torontomazda3.ca/forum/showthread.php?t=35666

http://www.torontomazda3.ca/forum/showthread.php?t=19790 (http://www.torontomazda3.ca/forum/showthread.php?t=19790&highlight=Rusting)

http://www.torontomazda3.ca/forum/showthread.php?t=32871 (http://www.torontomazda3.ca/forum/showthread.php?t=32871&highlight=Rusting)

EDIT: just saw your post jonjon haha pretty much asid the majority of what I was attempting to say :chuckle

[MajesticBlueNTO]

The search function will not provide an accurate indication of rust incidence since owners of Mazda cars without such problems will have no reason to report their rust-free experiences. Imagine all the owners out there without rust proclaiming how great everything is...hardly anyone does that right mazdabetty?!?! How did you come up with the 90%?

This week, I received a call from the dealership where i bought my car back in 04 saying (not word for word but the gist of the conversation):

"as an owner of a 2004 mazda3, due to the rust issues the 2004/2005 Madzda3s have experienced, Mazda Canada is extending a $750 incentive towards the purchase of a new Mazda vehicle....."

I was part of the "Lynne Witty group" that got the rust repaired after the APA contacted Mazda Canada and there were more people on the email distribution list than members that signed up to the list on TM3. Some members that signed up never did post anything regarding the rust, or they signed up to join that group. So the same can be said that there are people who have this rusting issue that don't publicly vent as well.

[Speedy2008]

I'm not denying the fact that rust is an inevitable experience for many car owners. In your earlier posts, you just made is seem like all Mazda 3's produced during a certain timeframe developed rust issues and backed it up with a random percentile. I do think it is a great car & that's why I have 1.:) My car was produced in Mid '07 and never had rustproofing...we'll see how it goes cuz I don't like rust either! Sucks to know that it has happened to some owners. Hope it gets resolved.


I was referring to the number of members on this board in particular. And seemingly, every dealership that has these models on their lots always have the same rust in the same areas. I have family members with rust issues, who DO rustproof their car every year and despite this, still witness rusting around the third brake light and wheel wells. If you look at the Protege, a lot of them are rusting in the same spots. There have been numerous articles written about this, as well as petitions and opportunities for law suits (who knows how well that will work out though)

And actually, despite the fact that the car will be rusted through in a few years, almost everyone boasts about how much they love their car here. So yes, Speedy2008, not everyone comes on here to generate negative feedback about their cars, and for the most part enjoy them and proclaim how great everything is.

Look at these links, almost everyone with this year has complained at some point about rust. I think it's safe to say that is is a well known fact that there is an issue, and for you to deny it would be ignorant. And I think board members who own 2004's/05's can vouch for me as well.

http://www.torontomazda3.ca/forum/showthread.php?t=25439

http://www.torontomazda3.ca/forum/showthread.php?t=26095

http://www.torontomazda3.ca/forum/showthread.php?t=30976

http://www.torontomazda3.ca/forum/showthread.php?t=35666

http://www.torontomazda3.ca/forum/showthread.php?t=19790 (http://www.torontomazda3.ca/forum/showthread.php?t=19790&highlight=Rusting)

http://www.torontomazda3.ca/forum/showthread.php?t=32871 (http://www.torontomazda3.ca/forum/showthread.php?t=32871&highlight=Rusting)

EDIT: just saw your post jonjon haha pretty much asid the majority of what I was attempting to say :chuckle

[Speedy2008]

This week, I received a call from the dealership where i bought my car back in 04 saying (not word for word but the gist of the conversation):

"as an owner of a 2004 mazda3, due to the rust issues the 2004/2005 Madzda3s have experienced, Mazda Canada is extending a $750 incentive towards the purchase of a new Mazda vehicle....."

I was part of the "Lynne Witty group" that got the rust repaired after the APA contacted Mazda Canada and there were more people on the email distribution list than members that signed up to the list on TM3. Some members that signed up never did post anything regarding the rust, or they signed up to join that group. So the same can be said that there are people who have this rusting issue that don't publicly vent as well.

Very true and my point exactly, the salesperson did not want to relay assumptions regarding rust occuring on a particular model year when the fact it is that not all cars are affected in the same way. It's hard to isolate the actual source of the problem...is it a certain segment of owners with rust issues or do all owners with a certain model year have rust? Nobody really knows so we can't assume that the salesperson at Gyro has read all the links that 'mazdabetty' has provided or regularly searches this forum. Seems like the OP's employee got a good car...no reason for the salesperson to dwell on other people's negative experiences regardless of whether or not the salesperson is aware or not aware of past rust issues.

[mazdabetty]

It's hard to isolate the actual source of the problem...

Actually, Mazda has isolated the source of the problem. It was the prepping process. (Several articles about this as well although I haven't read through all of them). Mazda has supposedly adapted a new technique as of 2007 to prep and paint their vehicles, I think the APA (? Bean help me out here.... lol) has also stated this, but we have yet to find out if this new technique will work.

[Speedy2008]

Actually, Mazda has isolated the source of the problem. It was the prepping process. (Several articles about this as well although I haven't read through all of them). Mazda has supposedly adapted a new technique as of 2007 to prep and paint their vehicles, I think the APA (? Bean help me out here.... lol) has also stated this, but we have yet to find out if this new technique will work.

so they say...so you've heard...hmmm, Mazda has been producing cars for decades. There is an RX-7 eternally parked in the same underground garage as my car and it's in amazing condition; no rust. Rust sucks, can't argue with that. I sincerely hope your rust troubles will be fully resolved.

[RedRaptor]

I've have always taken care of my car. It will be 5 years this Sept. Rustproofing done every year by RustCheck out in Mississauga. Regular washes every 2 weeks. I have B-pillar rust and rust bubbles starting up in the wheel wells.

Serious question: Should I continue getting my car rustchecked?

[aris]

I've have always taken care of my car. It will be 5 years this Sept. Rustproofing done every year by RustCheck out in Mississauga. Regular washes every 2 weeks. I have B-pillar rust and rust bubbles starting up in the wheel wells.

Serious question: Should I continue getting my car rustchecked?

If you have been geting your car rust checked from brand new then i would show them your car and see what they have to say...if they don't fix it for you then i would not get it rust checked again.

[RedRaptor]

Good call. I'll show them the damage and chances are they won't care to fix it. Which means I won't bother rustchecking it anymore.

I hate rust. :(

[Fobio]

how long did/does it usually take for these 04/05's to show rust?

[Thrizzl3]

my car was 3 years old when the rust came

[mazdabetty]

3?? Ouch... Yeah the average is about 4 years.

Which is why I've said a few times that I won't really believe that Mazda has fixed this issue until I see the 2007 models are still in perfect condition in 2011. :whoa

[Caesu]

I never had a rust issue ever with any of my Acuras, or even the shitty VW Golf GL even, so a fair warning to Mazda,

If my '09 GT starts to rust prematurely with no reason or fault of my own, I am never buying another Mazda for this reason alone. Rust coming prematurely at this day and age has no excuse given how this now basic concern is easily addressed by modern manufacturing processess.

GM wasnt even this bad, and that is saying a lot

[JashiK]

I never had a rust issue ever with any of my Acuras, or even the shitty VW Golf GL even, so a fair warning to Mazda,

If my '09 GT starts to rust prematurely with no reason or fault of my own, I am never buying another Mazda for this reason alone. Rust coming prematurely at this day and age has no excuse given how this now basic concern is easily addressed by modern manufacturing processess.

GM wasnt even this bad, and that is saying a lot


MY 98 Acura EL was rustproofed through Diamond Kote and started rusting underneath the drivers door.
My mom's 2003 Honda Accord is also rustproofed through Diamond Kote and is showing rust in the trunk, drivers door and front hood latch area.
My 2005 Acura TL was not rustproofed I just noticed last month a bubble that just started on the passenger side of the hood.

All Honda's owned so far have suffered rust as well. It's weird that the ones that were rust proofed suffered more.

[Caesu]

The question is when did the rust start showing for your Honda/Acuras though

if you are using the current year, your 98 would be around 11 years old which is a long time

a 2003 would be 6 years old, and at that time I wouldnt be suprised to see some here and there 'starting'

a 2005 is early, though your mentioned the hood, perhaps a stone chip or if the corner a chip from closing the hood

seeing the rust levels on 04/05's MZ3's is well beyond the normal here