Erin Mills Mazda Bad Service experience!!!!

[Chen]

Hi All,

I've been register in this Forum for more than 2 yrs but not very active.

Just want to share my bad experience with Erin Mills Mazda.. I had Mazda MPV before and it gave me so much problem, I normally bring the car at Erin Mills Mazda for maintenance and other problems.. but everytim I got there and they will fix the problem after a week the same problem will occur, so I decided to replaced the car even im not yet done with my leased, then I took Mazda 3 and it is really good but last time I went there I asked for tire rotation and what I normally do is put a mark on the tire to see if they will really rotate it.. first time they did not rotate it but I did not complaint that time because I just noticed it when I got home.. but this morning I went for seasonal check up and that includes Tire Rotation.. and they did not rotate it again.. before I leave I asked the service Advisor if the tire was rotate.. and he was telling me 100% sure it was rotate.. and then I showed him my mark on the tire and he was like " oh it was not rotate it was just checked but the receipt that I had says it was rotate and he guaranteed me it was rotate... hahaha..what a bunch of LIAR!! then I spoke with the Service manager (Joe) I think he is new.. then he started to offer me free maintenance for the next vist.. wtf?? do you think all people will be happy and forget everything by just giving a free maintenance..

I am writing this letter just to inform the forum what bad service the Erin Mills Mazda have...

Anyone here has a suggestion what is the best place to service Mazda? I had bad experience also with Mazda Dixie 401.

Thank you

[S.F.W.]

Agincourt if you are willing to make the drive East. If you want to stay in the west end Oakville Mazda

[mzkaye729]

+1 for Agincourt Mazda but you may be too far ? It is definitely worth the drive though to have Karen and her team look after your car for you.

[Chen]

Thanks for the info, I will try to check out the Oakville Mazda which I think closer to us.

[Fuman]

Mazda of toronto is decent too

[mazdabetty]

Nice, another win for Erin Mills... I wonder how long it will take them this time to create more fake accounts and defend/embarrass themselves to the community? :whoa

[rmenon]

Hi Chen
My name is Ravi I am with Erin Mills Mazda
Did see your post, please accept our sincere apologies, further is there anything I can do to keep you with us, I see that we have upset you but could you give me another chance to serve you
I am sure we will at least meet your expectation if not better it
Regards

[Chen]

If anyone in this forum had the same experienced please let me know and message me, I'm trying to gather more complaint and planning to take legal action against them. I will call Consumer Bureau to inform them about my concern.

Thanks

[Chen]

Hi Chen
My name is Ravi I am with Erin Mills Mazda
Did see your post, please accept our sincere apologies, further is there anything I can do to keep you with us, I see that we have upset you but could you give me another chance to serve you
I am sure we will at least meet your expectation if not better it
Regards

Hi Ravi, I did not see your post.. are you with Service or Sales Dept? please provide your contact information and I will call you about my complaint.

Thanks

[S.F.W.]

Hi Ravi, I did not see your post.. are you with Service or Sales Dept? please provide your contact information and I will call you about my complaint.

Thanks

Ravi is the General Manager. His info as per the other thread:
905 828 0070 or r_menon@erinmillsmazda.com

Please let us know how it works out.

[JashiK]

Hi Chen
My name is Ravi I am with Erin Mills Mazda
Did see your post, please accept our sincere apologies, further is there anything I can do to keep you with us, I see that we have upset you but could you give me another chance to serve you
I am sure we will at least meet your expectation if not better it
Regards


I'm sorry, but on two separate occasions corners were cut. It's not a matter of just upsetting the client, it's a matter of lying and cheating people of their money.
I hope you can shape up the dealership...

[Fuman]

I'm sorry, but on two separate occasions corners were cut. It's not a matter of just upsetting the client, it's a matter of lying and cheating people of their money.
I hope you can shape up the dealership...
way more than 2 occasions (counting other threads) but +1 I hope he can turn around the dealership

[rmenon]

I will be working with all to see what I can do best
I see some positive notes from members and I can assure you all,things must have missed before but with me on line now I will do my very best. I just hope I have the same response like now
thanks once again
Further
Hi Che n
My name is Ravi I am with Erin Mills Mazda
I am the General Manager
You could reach me at 905-828-0070 or r_menon@erinmillsmazda.com
regards once again

[Chen]

I will be working with all to see what I can do best
I see some positive notes from members and I can assure you all,things must have missed before but with me on line now I will do my very best. I just hope I have the same response like now
thanks once again
Further
Hi Che n
My name is Ravi I am with Erin Mills Mazda
I am the General Manager
You could reach me at 905-828-0070 or r_menon@erinmillsmazda.com
regards once again

Hi Ravi, I sent you an email, pls contact me if you need to discuss further.

Thanks

[thanu31]

I will be working with all to see what I can do best
I see some positive notes from members and I can assure you all,things must have missed before but with me on line now I will do my very best. I just hope I have the same response like now
thanks once again
Further
Hi Che n
My name is Ravi I am with Erin Mills Mazda
I am the General Manager
You could reach me at 905-828-0070 or r_menon@erinmillsmazda.com
regards once again


You want more bad responses? :loco

[mazdabetty]

Lmao

[rmenon]

hi Chen
no response at the number given

[Chen]

Thanks for the call Ravi, hope we'll see an improvement with Erin Mills Mazda service.

[rmenon]

Like said earlier will work towards it and Iam sure we will get there eventually, by the way thanks for taking my call

[QEWmazdaPrez]

Thanks for the info, I will try to check out the Oakville Mazda which I think closer to us.


Heya Chen,
Thanks for thinking of us. We have lots of TM3 members who bring their car in for service at Oakville Mazda. Feel free to email me or tiffany.garrett@oakvillemazda.com to book an appointment.

I'm sure that Ravi can work things out with you and overcome your previous experience. Working with customers is the best way for us dealers to provide continuous improvement.

J

[Reaper]

Mazda of toronto is decent too

Worst service department and ill-mannered people. Parts department is great and the sales team but service....NEVER!

[rmenon]

Thank You Jason for your comments do respect that,will work with every customer to keep the going easy
we are making some changes this will refect soon

[Chen]

Heya Chen,
Thanks for thinking of us. We have lots of TM3 members who bring their car in for service at Oakville Mazda. Feel free to email me or tiffany.garrett@oakvillemazda.com to book an appointment.

I'm sure that Ravi can work things out with you and overcome your previous experience. Working with customers is the best way for us dealers to provide continuous improvement.

J

Thanks Jason, I'm planning to have a wheel balance & alignment, I'm feeling something different when I step on the gas it's not smooth unlike before. are there any promo in your location for these service?

[dj_chinaman2097]

first time they did not rotate it but I did not complaint that time because I just noticed it when I got home.. but this morning I went for seasonal check up and that includes Tire Rotation.. and they did not rotate it again.. before I leave I asked the service Advisor if the tire was rotate.. and he was telling me 100% sure it was rotate.. and then I showed him my mark on the tire

Last time I went to Erin Mills Mazda for 48000km service they charged me for a tire rotation even though I watched them complete the whole procedure without doing the rotation. At that point the staff members who always treated me well had moved to the Oakville dealership.

Since then I always drive the extra 15 minutes to Oakville Mazda.

[rmenon]

we have changed lot of things here and are working with every customer but since you have alresdy moved I would not touch as I myself have lot of reagrds for Jason and Tiffiney

[rmenon]

we have changed lot of things here and are working with every customer but since you have alresdy moved I would not touch this subject as I myself have lot of reagrds for Jason and Tiffiney