Log in

View Full Version : Avoid Avante Mazda



lmark
06-07-2010, 07:44 PM
Hi All,

Just wanted to share my experience that I recently had at Avante Mazda in Richmond Hill, ON.

I scheduled an appointment to have my car certified and e-tested as I had interested buyer who (depending on the results) was looking to purchase and have the ownership transferred that day. I probably shouldn't have told the dealership that I needed the results before the MTO closed (12pm on Sat). Anyways, a short while later I received a call that there was number of things that needed to be done (totaling upwards of $1500!) before I could sell the vehicle that day and the only way I could sell it was to agree to have them perform the work. The first item didn't seem strange, however when the service manager informed me that all 4 tires needed to be replaced (250 each!) , alarm bells went off - the car only has 45k on it. Needless to say I stopped him his tracks and asked for them to put my car back together, and that I was seeking a second opinion.

We scrambled and was fortunate enough to have a local CT (normally i avoid but due to time constraints) examine it and the results were dramatically different. NONE of the dubious requirements that Avante Mazda cited (except the replacement of a license plate bulb) were required even though I specifically asked CT about them. The tires had about only 35-40% wear and sidewalls were fine. Total repair cost at CT = 2.99 for the bulb. Strange...I thought so.

We decided to have a third shop (Active G&R) look at the car. The results... the car passed with no work required.

How is this possible that the results can vary so dramatically? Could it be coincidence that the one shop that knew I was in a rush to have it certified so that I could sell that day also had the highest quote? And specifically informed me that I could NOT sell the vehicle until they performed the work which coincidentally could be completed "just" in time for me catch the MTO...

Thoughts?

Larry

J_man
06-07-2010, 08:30 PM
That's really weird....I've heard nothing but good about Avante. Maybe the person who inspected the car was crazy :complain

SKYMP3
06-08-2010, 09:21 AM
Tasks for dealer service consultants are to find out all the problems of your car, even there is none, they will exaggrate and make you feel worry about it, then to fix it and charge money for it.

The only cars thats hassles free are the are that's still under warranty. LOL

Rob23
06-08-2010, 02:42 PM
all dealerships try to take advantage of ppl that are unknowlegable about cars. you did the best thing by taking it to a couple other places to double check. you should call mazda canada and file a complaint of the exact person that gave you that quote. kudos to you.

lmark
06-08-2010, 06:17 PM
all dealerships try to take advantage of ppl that are unknowlegable about cars. you did the best thing by taking it to a couple other places to double check. you should call mazda canada and file a complaint of the exact person that gave you that quote. kudos to you.

Thanks everyone for the replies. I have contacted Mazda Canada and filed a complaint. I was told that if I provide the 2 passing safeties and a copy of the Avante Mazda's failing one that they would reimburse me for the services charged at Avante and investigation would be conducted. We'll see if anything positive happens. Anyways this is why I've decided to take it to the forums... if I can help one person avoid a similar cash grab by Avante Mazda than this has been time well spent.

Cheers,
L.

Fuman
06-08-2010, 06:42 PM
I hope Mazda Canada will not take this accusation lightly and investigate it thoroughly, especially after what happened with Mazda of Orangeville.

MPS
06-09-2010, 01:56 PM
45K on stock tires meh
what year is ur car ? i hope you know tire have EXP dates
and keep in mind dealer safety standards are hire then other shops

avantedave
06-09-2010, 06:50 PM
Hi Larry,

I'm Dave from Avante.

I pulled the technician notes from the day you were in with your 2006 Mazda6. You are correct that the tread depth on the tires were fine. It was the cracks and the tire rot that was the concern to our technician and verified by our Service Manager.

The bulb was another item, and there was an issue with the rear wiper arm/wiper and a piece missing from the left rear tail light lens assembly. All of these items are listed on the back of the certificate and must be addressed prior to a certificate being issued.

Please refer to your copy of the repair bill where all of this is noted.

Our repair license is predicated on the fact that we agree to follow the Ontario Government Safety Standards. We are responsible for certifying the safety of any vehicle we provide a certificate for and the technician must sign this off as well.

Please let me know which facility provided the certificate as that would need to be investigated further.

Thank you,

avantedave

MajesticBlueNTO
06-09-2010, 07:35 PM
for those that are wondering what the requirements are to pass an Ontario Safety Standards Certificate, they are listed here (http://www.ontariolicences.com/ssc2.htm)



The following items shall be inspected, and the motor vehicle shall be denied an SSC if:
In the body and interior:

a) any bumper, fender or mudguard has been removed or is mounted insecurely;

b) any body part has protruding sharp edges that could be hazardous to pedestrians or passengers;

c) any hood latch or passenger door does not operate as intended;

d) the driver's sun visor does not operate properly;

e) any occupant seat is insecure or fails to maintain its adjustment;

f) the inside and/or outside rearview mirrors are loose, cracked or have any significant reductions of the reflective surface, or the inside mirror (where required) is missing;

g) where required, the seat belt assemblies are missing, insecure, damaged, inoperative or do not function as intended;

h) the frame or any structural unitized member is broken or cracked; has any loose or missing connecting fasteners; or is perforated with rust that could downgrade the safety of the vehicle; or

i) The underbody, including the trunk floor pan, is perforated by rust or damaged or has any opening that may allow entry of exhaust gas.

Glazing

a) any glass, where required, is other than safety glass;

b) any glazing material has exposed sharp edges, a missing part or is insecure;

c) any safety glass in the windshield, or to the left or right of the driver, has been replaced with any vision-obstructing material,
or is clouded or fogged so as to affect the driver's vision;

d) the windshield has any star, crack or stone chip in the area swept by the driver's wiper blade that could affect the driver's
vision; or

e) the driver's window does not open freely.

Lighting and Electrical

a) any prescribed lamp fails to operate or interferes with any other circuit;

b) any turn signal indicator lamp fails to operate properly;

c) any lamp or reflector is loose or missing in whole or in part, or is discoloured;

d) any headlamp is covered with a coloured lacquer or is fitted with any device affecting brightness (e.g. headlamp shields);

e) any headlamp shutter or retracting headlamp fails to operate properly or is not secured in the fully-open position;

f) any headlamp is aligned incorrectly;

g) the headlamp dimmer switch or high-beam indicating light fails to operate as intended;

h) the horn fails to operate or is insecure on its mount;

i) the windshield wiper/washer assemblies and the heating and defrosting systems do not function as originally intended;

j) where originally fitted, the neutral safety switch has been removed or allows the starter motor to operate in any other than the
neutral and park positions; or

k) the speedometer is not in good working order.

"Prescribed Lights" is the phrase used to cover the lighting requirements of vehicles for the purposes of the HTA, and applies to all vehicles, including passenger cars, light and heavy trucks and trailers. "Prescribed Lights" vary with vehicle dimensions and include the lights listed below:

Headlamps: no more than four, and shall be white or amber in colour;

Turn signals: shall be self illuminating;

Stop lights: shall be red or yellow in colour;

Tail Lights: shall be red in colour;

Licence plate: rear plate must be illuminated by a white light;

Reflectors: shall be red in colour, located at the rear and as close as practical to the outside of the vehicle body (most tail light lenses incorporate a reflective lens in their construction); and

Side markers: one on each side near the front, green or amber in colour, and one on each side near the rear, red in colour.

NOTE: Although side marker lights are not required for certification of a motor vehicle with a length of 6.1 metres (20 feet) or less, the Canadian Motor Vehicle Safety Standard (CMVSS) requires all vehicles manufactured on or after January 1, 1971, to be equipped with side marker lights.

Engine and Controls

a) with the engine running, there is any visible leakage in the fuel system (the fuel tank does not have to be filled before inspection for leaks);

b) any attachment or component of the fuel system is insecure or missing, including a proper fuel filler cap;

c) the accelerator linkage fails to return the engine speed to idle when the pedal is released; or,

d) the power steering belt is defective, incorrectly adjusted or missing.

Exhaust System and Manifolds

a) any exhaust component is missing or mounted insecurely;

b) any exhaust leakage is present, other than from the manufacturer's drain holes;

c) any exhaust component is within the occupant compartment, or is so located or unguarded that any occupant may be burned
by entering or leaving the vehicle; or

d) the exhaust system has been shortened or modified from original, so as to fail to direct the exhaust beyond the underbody of
the occupant compartment or luggage compartment.

NOTE: Although emission control devices are not required to be inspected for the purpose of issuing an 550, the motor vehicle will be in violation of the Environmental Protection Act if any component of the emission control system is inoperative, defective, has been removed, or fails to function as intended.

Trailer Hitch

a) any trailer hitch or attachment is damaged, excessively worn or insecure as to affect its proper operation; or,

b) any trailer hitch lock assembly fails to operate as intended.

Steering and Suspension

a) any visible leakage of fluid is present in the power steering system or the reservoir fluid level is too low;

b) the steering column, box or couplings are excessively worn or loose on their mountings, or parts are missing or loose;

c) any steering linkage joint is worn or loose;

d) any steering system, or suspension locking device or clamp is missing, loose or worn so as to affect its proper operation;

e) the front wheels are visibly out of alignment;

f) the front wheels fail to turn from full right to full left freely;

g) free movement of the steering wheel exceeds manufacturer's limits;

h) the power steering system does not operate as intended;

i) any component, or attachment of the suspension system, or its supports, is excessively worn, corroded, broken, bent,
cracked, loose, disconnected or missing;

j) the front or rear axles are tracking improperly so as to affect handling the vehicle;

k) any ball joint is worn beyond manufacturer's limits; or

I) any wheel or axle bearing is excessively worn, loose or damaged.

Wheels and Tires

NOTE: Only those wheels/tires installed on axles are inspected.

a) any wheel-retaining device is worn, defective, loose or missing;

b) any wheel is cracked, excessively bent or has been repaired by welding;

c) any wheel spoke is loose, broken or missing;

d) tire shows any exposed cord;

e) any abnormal bump, bulge or knot is present;

f) any tire makes contact with any vehicle component;

g) any tire bears the markings "not for highway use" or "farm use only";

h) any tire is worn beyond the minimum allowed tread depth; e.g. built-in wear bar indicators are showing on two adjacent major tread grooves at three equal spacings around the circumference of the tire;

i) any tire is of a smaller size than vehicle manufacturer's specified minimum size;

j) any mixture of 50 to 60 series are installed on the front axle and any other series on the rear;

k) any tire differs in construction type from any other tire on the same axle; or,

I) except on a vehicle fitted with dual rear tires, any mixture of radial tires are on the front axle and belted-bias or bias ply tires
are installed on the rear axle.

Brakes

a) any fluid or vacuum leakage is present in the braking system;

b) the brake fluid in the brake master cylinder is below the manufacturer's recommended minimum level;

c) any brake tubing has heavy corrosion scaling;

d) any vacuum or hydraulic hose or tube is damaged, insecure, missing or chafes against any part of the vehicle;

e) with the foot brake applied, the brake pedal moves toward the floor;

f) the brakes, including the parking brake, are not adjusted properly;

g) any brake, including the parking brake, fails to release immediately when the pedal or lever is released;

h) any mechanical, vacuum or hydraulic component is missing, cracked, loose, badly worn, seized or damaged so as to affect
its operation;

i) any hydraulic component is leaking fluid;

j) with the motor running and the brake pedal applied, the brake failure warning light comes on;

k) with the vacuum depleted from the power brake (by depressing the brake pedal three or four times), the motor shut off and
the brake pedal depressed, the pedal fails to move momentarily towards the floor when the motor is started;

I) any brake drum or rotor is worn beyond the manufacturer's limits, or the friction surfaces

are damaged mechanically other than from normal wear;

m) any brake rotor cooling fin is cracked or broken;

n) any bonded brake lining is thinner than 1.5 millimeters (1/16 inch) at its thinnest point;

o) any riveted brake lining is thinner than 0.8 millimeters (1/32 inch) at its thinnest point;

p) any brake lining is broken or loose on its shoe or pad;

q) any brake lining is contaminated;

r) any wheel hub seal, axle seal or oil retainer is missing or leaking;

s) the parking brake does not hold properly and release fully;

t) where originally fitted, the dual-circuit brake warning lamp fails to operate as intended; or,

u) on the road test, the braking system does not brake evenly or stop the vehicle within the required distance.

Some of the standards contained in this PAGE rely on the mechanical experience and sound judgment of the inspection mechanic, based on the inspection standards as set down in the Highway Traffic Act.

lmark
06-09-2010, 08:25 PM
Hi Larry,

I'm Dave from Avante.

I pulled the technician notes from the day you were in with your 2006 Mazda6. You are correct that the tread depth on the tires were fine. It was the cracks and the tire rot that was the concern to our technician and verified by our Service Manager.

The bulb was another item, and there was an issue with the rear wiper arm/wiper and a piece missing from the left rear tail light lens assembly. All of these items are listed on the back of the certificate and must be addressed prior to a certificate being issued.

Please refer to your copy of the repair bill where all of this is noted.

Our repair license is predicated on the fact that we agree to follow the Ontario Government Safety Standards. We are responsible for certifying the safety of any vehicle we provide a certificate for and the technician must sign this off as well.

Please let me know which facility provided the certificate as that would need to be investigated further.

Thank you,

avantedave

Hi Dave and MPS,

I wasn't aware that tires had an expiry date. The vehicle was purchased new in Nov. '06 so perhaps 3.5 years is pushing the lifespan of tires. Although if this was true I would have thought that at least 1 of the other 2 shops would have made note of "cracks and the tire rot".

@DAve

I'm certainly not questioning the requirement of the license bulb as this was confirmed by the other shop. You are correct, "your" safety inspection indicated there was an issue with the rear wiper arm/wiper, however both other shops indicated that "Wiper blades are in good condition and work. Wipers return to correct position when OFF. All wiper/washer assemblies and the heating and defrosting systems are functioning as originally intended". In regards to "piece missing from the left rear tail light lens assembly" this certainly cannot be true as there was no indication from either shop as their reports indicated "Stop lights: are red in colour. Tail Lights: are red in colour.".

Although I never thought to check or verify, I am quite certain that both Canadian Tire And Active Green & Ross have repair licenses that is predicated on the fact that they agree to follow the Ontario Government Safety Standards. The facility that provided the certificate on that day was the Canadian Tire of Richmond Hill located at 250 Silver Linden. The facility that provided the certificate on the following Tuesday was Active Green & Ross of Thornhill.

I look forward to hearing from you.
Larry

PearlM3
06-09-2010, 10:07 PM
:pop

MPS
06-09-2010, 10:10 PM
i was only pointing out the simple facts
and i don't rly want to be a part of this
but from my experience with Avante i never had a problem with them and they always took good care of me
from sales to service =)

Fuman
06-10-2010, 03:41 AM
tires typically have a 5 year lifespan before cracking...

avantedave
06-10-2010, 10:08 AM
Thank you to all for your input on this thread.

Out techniciains specialize in Mazda and only Mazda. A Safety Standrad Certificate relies "on the mechanical experience and sound judgement of the inspection mechanic". I have read the tech notes from this inspection and stand by what was deemed necessary for a certificate to be issued at Avante Mazda.

If another shop does an inspection and has a different opinion then that is their opinion and they are entitled to it.

Once again I thank all involved.

lmark
06-10-2010, 01:17 PM
Thank you to all for your input on this thread.

Out techniciains specialize in Mazda and only Mazda. A Safety Standrad Certificate relies "on the mechanical experience and sound judgement of the inspection mechanic". I have read the tech notes from this inspection and stand by what was deemed necessary for a certificate to be issued at Avante Mazda.

If another shop does an inspection and has a different opinion then that is their opinion and they are entitled to it.

Once again I thank all involved.

Yes, thanks to all who have contributed to this thread.

@MPS
My sincerest apologies if you thought I was in any way shape or form taking a shot at you. This was not my intention.

@avantedave
You can spew all the "politically correct" mumbo jumbo that you want. I'm sure this is what the management of Mazda of Orangeville did following their well documented case (which, BTW is absoultely despicable). I'm certain this is normal protocol for "putting out fires" and attempting to sweep things under the rug.

The bottom line is that I have successfully shared my experience. My advice is simple:
Never, never let them know that you're under tight time constraints.
It never hurts to get a second opinion. In my case it cost me a couple hundred extra for the additional safties but in retrospect, probably saved me $1300+.

That being said if I can help or prevent one person from being duped by Avante Mazda than this has been time well spent.

From the look of the number of views of this post and from those of the other forums I've posted on...I may have just done that.

Cheers.
Larry

Mr Wilson
06-10-2010, 01:50 PM
What you've actually done is show me that if I ever want to buy a used Mazda through a private sale, I will ask if the safety has been done at a Mazda dealer.

lmark
06-10-2010, 02:05 PM
What you've actually done is show me that if I ever want to buy a used Mazda through a private sale, I will ask if the safety has been done at a Mazda dealer.

lol. Good point. Just be weary of getting it serviced there. ;)

Fuman
06-10-2010, 02:31 PM
What you've actually done is show me that if I ever want to buy a used Mazda through a private sale, I will ask if the safety has been done at a Mazda dealer.
you should always get a used car inspected by your own trusted mechanic.

mazdabetty
06-10-2010, 03:38 PM
Our repair license is predicated on the fact that we agree to follow the Ontario Government Safety Standards.


Out techniciains specialize in Mazda and only Mazda. A Safety Standrad Certificate relies "on the mechanical experience and sound judgement of the inspection mechanic". I have read the tech notes from this inspection and stand by what was deemed necessary for a certificate to be issued at Avante Mazda.

I think you're contradicting yourself here... you said these fixes were necessary to be issued a certificate as per the Ontario Government Safety Standards, but then you say it's only necessary for a certificate to be issued as per Avante Mazda standards? So does that mean Mazda dealerships have a separate set of guidelines/standards?

Maybe I'm just misunderstanding, feel free to clarify as I'd curious as well should I ever need a last minute inspection done on my car...

Thanks!

avantedave
06-10-2010, 03:58 PM
Hi Betty,

I said the repairs were necessary to have a safety standards certificate issued at Avante. There is only 1 set of statndards (listed earlier in this thread) and for us to write the Certificate is was our tecnician's determination that the repairs were necessary to be within these standards. Sorry if I caused any confusion.

Dave

Mr Wilson
06-10-2010, 04:50 PM
you should always get a used car inspected by your own trusted mechanic.

Thanks, that goes without saying. Regardless of this situation (though would have been curious to see what another dealer would have done, not sure if the computer systems are tied together dealer to dealer) the mech went through the car and arguably/subjectively found some things. I'm not taking sides in this matter though if a seller drops $1300 into a car I'm about to buy......I have no issue with that (esp if I get brand ew tires).

DWMmotorsport
06-11-2010, 01:32 AM
Tecs at dealerships usually have higher standards.
If you were to puchase a car from Avante with tires with cracked sidewalls, a cracked rear taillight and lets add brake pad wear tab 1 thousand of an inch away from the brake rotor. Would you be happy when you return 2 weeks after taking delivery to replace frt brakes, replace tailight, because now there is water in it which blew the brake light bulb and the tire store recommend new tires, would you be happy.
Especially if the service manager showed you the certication papers which state... good for day on insection only.
Which means it passed the bare min. standards only at time of inspection.
As a seller i dont want to spend a dime. As a purchaser I like a list as much as possible.
I believe in this case tec was doing waht he was used to. Inspecting a vehicle to a standard which usually results in high customer satisfaction.

MPS
06-11-2010, 02:14 AM
well said


Tecs at dealerships usually have higher standards.
If you were to puchase a car from Avante with tires with cracked sidewalls, a cracked rear taillight and lets add brake pad wear tab 1 thousand of an inch away from the brake rotor. Would you be happy when you return 2 weeks after taking delivery to replace frt brakes, replace tailight, because now there is water in it which blew the brake light bulb and the tire store recommend new tires, would you be happy.
Especially if the service manager showed you the certication papers which state... good for day on insection only.
Which means it passed the bare min. standards only at time of inspection.
As a seller i dont want to spend a dime. As a purchaser I like a list as much as possible.
I believe in this case tec was doing waht he was used to. Inspecting a vehicle to a standard which usually results in high customer satisfaction.

TheMAN
06-11-2010, 03:11 AM
I think there's a communication problem from the start that caused this thread to be posted... perhaps the op didn't hear what he wanted to hear, and MAYBE also ignored half of what the advisor said.... or perhaps the advisor didn't communicate (or well enough) that the tires were dry rotted and that is real reason they need to be replaced... if a piece of the tail light was really broken but the other shops didn't care that could be a real problem if the HTA really does state that no piece of any lights be damaged/broke... I know other jurisdictions have that law, but I'm not really sure on ontario's HTA... but regardless, I think there's more to the story to this than what we're hearing

Fuman
06-11-2010, 06:13 PM
but $250 a tire.... seriously? (assume stock size)

MajesticBlueNTO
06-11-2010, 06:17 PM
but $250 a tire.... seriously? (assume stock size)

that's probably MSRP.

Fuman
06-11-2010, 06:26 PM
that's probably MSRP.

ahh gotcha.

MPS
06-11-2010, 10:10 PM
OEM tires are not cheap
plus Avante is still a dealer and we all know that some stuff dose not to be done @ dealer level
like i would never pay a dealer to swap my motor @ $20.000 when i can get it done @ any other shop for $15.000

pjmodi
06-13-2010, 01:14 PM
I don't think it was the service manager who would have called. Being honest, I've known Ted for some time and he's great to work with. If he can find a way to fix it under warranty he will. Him and Anthony are the only ones I really like working with. I really don't talk to anyone else. They are worth the wait. If you spoke with Ted, then this really catches me or maybe there was a misunderstanding. Ted's gone to the extent of replacing my rotors free of cost because of the troubles with my clutch and the trips I've had to make to see him.

The dealership itself.... hmmm.....not a fan of anyone there in sales....Eddie was great to deal with but he had to leave... when i got transferred to the finance manager, I was told one thing and found out another after getting the car...about the lease warranty.

I went somewhere else to get my new mazda 3 sport but i'm still debating where my service will be done. I've worked with Ted a lot that I don't really want to change the location. The dealership is just a hike for me to get to.

TheMAN
06-13-2010, 07:27 PM
dealers have to mark up tires to uncompetitive prices because suppliers screw them, otherwise they can't really profit

01Racing
06-16-2010, 09:48 PM
1st you all have to realize there are shops out there that will certify your and get it emission tested for $100 sight unseen. Say what you will but it exists. As a GM of a dealership (non Mazda now) I would never put the dealerships and techs licenses on the line for something that was marginal, we will ALWAYS err on the side of caution. The last thing we are willing to accept is the liability of something failing after we have certified the car. At my dealership we will not sell and install 2 snow tires, even if the customer requests it, we will send him to an independent who is willing to take that risk for the sake of selling 2 tires. We will not mix and match tread patterns on a car, because we know what the results can be. Its so easy to say that the deal is trying to gouge you, try and remember that as you are sliding backwards because the dealer wouldnt do or certify your vehicle and someone else said "its fine". I have no reason to defend or convict the dealer or dealers in question in this post, but as a dealer myself, I totally understand and am glad that they hold the same beliefs as I do.

01Racing
06-16-2010, 09:54 PM
dealers have to mark up tires to uncompetitive prices because suppliers screw them, otherwise they can't really profit

That statement is so wrong I dont know where to start! lol Last year we were one of the largest BFG KDW and R1 dealers in Canada because we could buy and sell the tires through our national tire program, which is more than competitive with the rest of the industry. Most dealers of any brands have these programs these days. The manufacturers realized a few years ago we were losing business and really took it to task.

01Racing
06-16-2010, 10:02 PM
OEM tires are not cheap
plus Avante is still a dealer and we all know that some stuff dose not to be done @ dealer level
like i would never pay a dealer to swap my motor @ $20.000 when i can get it done @ any other shop for $15.000

When I was with Mazda we loved the independents who replaced or tried to rebuild the exploding 2.3 litres, they or their customers would pay lots of hours for us to try and figure out where they went wrong doing the swap or rebuild. The last court case I was involved in (we won) was because and independent had crimped the oil filter during a change and couldnt figure out why the customers oil light would flash intermittently.................the blamed us for telling him the engine was gone, and not fixing the light lol

Fuman
06-16-2010, 10:03 PM
That statement is so wrong I dont know where to start! lol Last year we were one of the largest BFG KDW and R1 dealers in Canada because we could buy and sell the tires through our national tire program, which is more than competitive with the rest of the industry. Most dealers of any brands have these programs these days. The manufacturers realized a few years ago we were losing business and really took it to task.
+1 Agincourt Mazda had good winter tire deals last year (Gislaved NordFrost 5 in particular).

TheMAN
06-16-2010, 10:59 PM
That statement is so wrong I dont know where to start! lol Last year we were one of the largest BFG KDW and R1 dealers in Canada because we could buy and sell the tires through our national tire program, which is more than competitive with the rest of the industry. Most dealers of any brands have these programs these days. The manufacturers realized a few years ago we were losing business and really took it to task.

how is that wrong when I was in that industry myself and bought tires barely cheaper than what tire stores sold *retail* to customers? guess what, in order to even make a profit, I had to mark them up a measly 10-15% over cost which made the price so uncompetitive that half the tire sales were lost!

just because your supplier gives you a good deal, doesn't mean every supplier is
and since I wasn't the boss, I couldn't just go take care of the problem myself! dealership politics also prevented any good changes from happening

Fuman
06-17-2010, 02:20 AM
how is that wrong when I was in that industry myself and bought tires barely cheaper than what tire stores sold *retail* to customers? guess what, in order to even make a profit, I had to mark them up a measly 10-15% over cost which made the price so uncompetitive that half the tire sales were lost!

just because your supplier gives you a good deal, doesn't mean every supplier is
and since I wasn't the boss, I couldn't just go take care of the problem myself! dealership politics also prevented any good changes from happening
perhaps times have changed? how long ago was this experience?

TheMAN
06-17-2010, 04:08 AM
a year ago?

01Racing
06-18-2010, 08:24 AM
The national tire program has been around for the last 3+ years. Any parts manager worth anything knows the deals like the back of his hand. Tire dealers need to make more per tire because that is their main source of income, where at a dealership is more of a service to our customers to keep them from having to go somewhere else for tires

macrylinda
08-12-2010, 09:02 PM
lol. Good point. Just be weary of getting it serviced there. ;)

What you've actually done is show me that if I ever want to buy a used Mazda through a private sale, I will ask if the safety has been done at a Mazda dealer.