Longest Serving Service manager at one dealer Fill in Credentials here!!!

[Kris"Speed3"CWP]

I have a 2010 SPEED3 CWP are you going to treat my car like the $40,000 plus car it is?? I have had nothing but issue from carelessness from mechanics and unnecessary damage done to car that was in for servicing! This cost me time and frustrating in getting this cured back to pre-service condition!! Even bringing car in for warranty issues to be resolved, I have non- warranty issues that were not present occur! Does any Mazda dealer have the ability to service it's Speed customers we are not bottom feeders for your dealer, we spend $$$$ on Speed products we expect superior service not to be told it's just a car!! Tell that to the guy who has a Shelby, or camero SS, we are car nuts and mostly fanatics. I believe all Mazda dealerships should be certified to sell and service SPEED product believe it or not I had dealer give me a full tank of low octane fuel which had to be sucked out 3 days later what a purchase experience!!!

[hatthi]

Kris, I'm struggling to understand the reason for your post. Are you complaining about a specific dealer? Are you asking if Oakville/QEW Mazda will treat you better? If so, just take a look at the feedback. Many of us have had great experiences there.

[Kris"Speed3"CWP]

May the service manager with the best customer service record and longest history with one dealership list their info. May the best Man or Woman win! Prize to be flock of new clients to your service department!!!:thumbsup:)

[Kris"Speed3"CWP]

should of made my response more specific to OakvilleMazdaDP, there are only 600 or so SPEED3 models in Canada each year this is not a bottom line model it's Mazda Flagship product "SPEED" so a specific dealer might only have a dozen or so to service. Are they capable of giving the service for this elite model as no Mazda dealer in Canada or the USA went through a certification process to sell the SPEED line! This means there was no special training for the sales or service departments, hence why I received low grade when on fuel door it says Premium only. This is a No Brainer! Bottom line is all I have received to date is Mazda3 base service like my car is the one in the paper with the lowest price tag!!! I would like to know how CX-9 owners get treated here another big dollar model but in higher volume than SPEED line!

[Chuckie]

what?

[SonicBoy]

Is this supposed to be some kind of contest?

Not sure how many Service Advisors are on here let alone boast about themself.

[MistaChin]

???????

[Pereira11]

.

[DualSoul]

Im not to sure what this is about, but Tiffany has been service manager at Oakville/QEW Mazda for quite some time, read the reviews for credentials

+2

[b.rabbit]

What's the point of this thread?

[yearoftherat]

Why would a Service manager want to brag about their credentials anyways? Just b/c someones been there for a gazillion yrs does not mean they provide great customer service.

[mzkaye729]

???????

+1

[ovie8]

this has been the most "interesting" read on this forum...

[Kris"Speed3"CWP]

What's the point of this thread?

The point of this thread is that there is a significantly high number of service mangers leaving and new ones appearing! Mazda dealer experience as rated by JD power and survey for problems corrected upon first visit is none existent, chances are your will have to visit more than a few time as Mazda was not in the top 10 it was just out of the bottom 5. The point of this thread is what dealership has the leadership to give the best service experience?

[Kris"Speed3"CWP]

If you're complaining about an experience you has at Oakville/Qew contact the DP directly. He doesn't shy away from any unhappy customers and will make sure everyone is happy. I own a speed3 myself and have had nothing but top notch service from them. If you had a bad experience at another dealership I'd suggest you create a separate thread and share your experience in detail with all the forum members.

Trying to figure out as there is not a dealer specific thread in the SPeed section on what dealer to give my business to! I and other Speed owners have higher expectations of what to expect when in for servicing and know what we don't want to see when we get our Speed's back!! I received nothing but Awesome service from Oakville VW and Audi but I know Mazda is not on the same level in JD powers books. VW used to be were Mazda is now in 2000 and I had to find right dealer and it only took 4-5 yrs when Oakville Vw was at their new location. SO I figured maybe Oakville Mazda might have a similar story with new facility and be on same level as VW with oakville Customer service expectations?

[omalak]

You cant go wrong with Oakville, great crew, very informative and friendly, plus the fact that you get discount on major service, and they are mod friendly.

My vote goes to Tiffany and the Crew at Oakville

[Kris"Speed3"CWP]

You cant go wrong with Oakville, great crew, very informative and friendly, plus the fact that you get discount on major service, and they are mod friendly.

My vote goes to Tiffany and the Crew at Oakville

I will head by there A.S.A.P to see if I can find a great dealer with whom I can count on to do right by me and my car! Hopefully paving is all done at new place.

[b.rabbit]

I will head by there A.S.A.P to see if I can find a great dealer with whom I can count on to do right by me and my car! Hopefully paving is all done at new place.

Paving is done.

QEW Mazda has the best customer service I've ever encountered.

[Chuckie]

Why are you so elitist with your talk about "SPEED" products? OK, you have a speed3 and its a more expensive car. Yet, probably a good 70% of the components in the speed is the same as the regular 3's. Buying a more expensive car honestly doesn't entitle you to "better" service than the other "lesser" cars. They should treat all customers the same. If you had a bad experience, post it up and explain your issue in a clear and concise manner. This nonsensical rambling isn't going to make it any better or get you much help.

I also don't understand your reference to JD power and their survey. I suppose its a measure of average customer satisfaction from experiences with dealerships of different makes. That doesn't mean there aren't any good dealerships out there. A quick search in this subsection should give you sufficient information about where the good dealers are and whom to look for therein. There's really no need for this thread, the ranting about how great the SPEED is, and how you should receive better service then us peasant whom do not have speed3's.

[Kris"Speed3"CWP]

[QUOTE=Chuckie;634449]Why are you so elitist with your talk about "SPEED" products? OK, you have a speed3 and its a more expensive car. Yet, probably a good 70% of the components in the speed is the same as the regular 3's. Buying a more expensive car honestly doesn't entitle you to "better" service than the other "lesser" cars. They should treat all customers the same. If you had a bad experience, post it up and explain your issue in a clear and concise manner. This nonsensical rambling isn't going to make it any better or get you much help.
I also don't understand your reference to JD power and their survey. I suppose its a measure of average customer satisfaction from experiences with dealerships of different makes. That doesn't mean there aren't any good dealerships out there. A quick search in this subsection should give you sufficient information about where the good dealers are and whom to look for therein. There's really no need for this thread, the ranting about how great the SPEED is, and how you should receive better service then us peasant whom do not have speed3's..[/QUOTE

Don't know what you are talking about 70% the same give me some of what your smoking!!! all under-pinions are different right down to the brakes and wheels and tires at the four corners, all suspension pieces, entire exhaust system the engine and engine mounts, the ground effects the interior seats. So what is the same the glass the sheet metal not including extra reinforcement for the Speed, nav and tech package and dash are similar really 25% of car is the same that what differentiates us SPEED owners from you Mazda3 owners you just don't know or care to know or have the performance knowledge to know better!!!
If they can treat Speed customers and make them happy then they are by far TOP NOTCH as we expect more from our SPEED Product which is why we buy and same for service to match the engineering that goes into it not you run of the mill mazda where regular service will do.

[Kris"Speed3"CWP]

Why are you so elitist with your talk about "SPEED" products? OK, you have a speed3 and its a more expensive car. Yet, probably a good 70% of the components in the speed is the same as the regular 3's. Buying a more expensive car honestly doesn't entitle you to "better" service than the other "lesser" cars. They should treat all customers the same. If you had a bad experience, post it up and explain your issue in a clear and concise manner. This nonsensical rambling isn't going to make it any better or get you much help.

I also don't understand your reference to JD power and their survey. I suppose its a measure of average customer satisfaction from experiences with dealerships of different makes. That doesn't mean there aren't any good dealerships out there. A quick search in this subsection should give you sufficient information about where the good dealers are and whom to look for therein. There's really no need for this thread, the ranting about how great the SPEED is, and how you should receive better service then us peasant whom do not have speed3's.

Oh yeah 600 Speed in Canada a year MMMHHHHH pretty sure that is elitist territory,and GenII first year even more so. How many have you seen on the road ROFL not including dealer lot! Thats what I thought! Speed is for ppl who want to be different and don't mind spending the extra coin on performance in limited numbers! how many kids you got riding in your Mazda3. Wife would not let you fill up with Premium fuel cost to much!!! MMMMMh $1.21L Sunoco 94!! Not even a hesitation when filing up!! If you got a pimped out Mazda 3 luxury package with tech package why not step up few a few thousand more and be the best you can be!!

[optiklenz13]

I'm embarassed to be a speed 3 owner because of your post. You're not elite. Period!!!

We're all the same here, speed3, N/A, we're all enthusiasts.

Oh and your highness, if you need a great dealership experience, Oakville Mazda will give you that.

Just my $0.02.

Kthnxbai.

Your highness before I go, can I be asked to be dismissed!!??

/rant. Carry on!!!

[sauga_kid]

I'm embarassed to be a speed 3 owner because of your post. You're not elite. Period!!!

We're all the same here, speed3, N/A, we're all enthusiasts.

Oh and your highness, if you need a great dealership experience, Oakville Mazda will give you that.

Just my $0.02.

Kthnxbai.

Your highness before I go, can I be asked to be dismissed!!??

/rant. Carry on!!!

^lol, well said pare...not sure what other boards you've been on Kris Speed 3"CWP, but here at TM3 we don't discriminate against speeds, MZ3's, hatches, sedans, different colours etc. That's what makes this board a great place, please don't tarnish the TM3 name with the elitist attitude, its just not needed here. I get where you're coming from about spending a little more for a car with a little more...and yes, you are right, the speed is a different car than the regular 3, but around here, that just makes you different and not better. We're all here as car enthusiasts and to help each other out and learn from one another, no need for the attitude.

Hope you find the dealership service you are looking for and tone it down a touch and you'll find you can probably learn a little something from us non-speed folk.

[QEWmazdaPrez]

I'm embarassed to be a speed 3 owner because of your post. You're not elite. Period!!!

We're all the same here, speed3, N/A, we're all enthusiasts.

Oh and your highness, if you need a great dealership experience, Oakville Mazda will give you that.

Just my $0.02.

Kthnxbai.

Your highness before I go, can I be asked to be dismissed!!??

/rant. Carry on!!!

Oakville Mazda, QEW Mazda, we're all the same. Actually I think we all agree, our new QEW Mazda is even better than our old Oakville Mazda :thumbsup

MazdaSpeed 3,Mazda 3, Mazda 2, CX-9, RX-8. We treat all Mazda owners with respect, professionalism and friendliness. If we provided service based on cost of vehicle or rarity of vehicle, CX-9 owners and RX-8 owners would stand in front.
(TM3 members actually stand off to one side. Usually closer to the cookies and muffins :pop )

[wormburner]

This is some funny stuff.
But I will try out QEW Mazda.
"Elite"... haha... I'm glad the dealers don't see it that way.

[sarujo]

Please, for the love of God, put a bloody sock in it, ok?! Since you have insulted myself and many others here, I thought it would be fitting to return the favour.

Dude, your English stinks. What differentiates ME from YOU is that I can create a proper grammatically correct sentence with coherent thought and idea. Coming on here with your elitist verbal diarrhea is tiresome and adds absolutely NO value to this thread/forum. Since you have so much cash to burn for a fully loaded SPEED, why not spend a few thousand more on some university level English courses so you can be your best!?

Ok, I'm done. Time for a beer! :chuckle



Don't know what you are talking about 70% the same give me some of what your smoking!!! all under-pinions are different right down to the brakes and wheels and tires at the four corners, all suspension pieces, entire exhaust system the engine and engine mounts, the ground effects the interior seats. So what is the same the glass the sheet metal not including extra reinforcement for the Speed, nav and tech package and dash are similar really 25% of car is the same that what differentiates us SPEED owners from you Mazda3 owners you just don't know or care to know or have the performance knowledge to know better!!!
If they can treat Speed customers and make them happy then they are by far TOP NOTCH as we expect more from our SPEED Product which is why we buy and same for service to match the engineering that goes into it not you run of the mill mazda where regular service will do.

[McGuyver_3]

To OP I think you are a bloody idiot. Have you ever stopped to think that people may not like the hatchback (the new generation) like myself? Have you ever thought that people dont buy a speed because they think they are not mature (my case) enough to buy a faster car? Some people cannot justify paying 40000$ for a mazda. Im not bashing the product but for 40G's you can buy quite a few better cars maybe not new but still. The price of gas is probably the least on peoples minds as when you are buying a car with more power GUESS WHAT.....YOU ARE GOING TO SPEND MORE ON FUEL......WHAT A SURPRISE. Usually when you buy a fast car like your speed or a SS or a corvette etc etc dont expect a dealership to drop everything they are doing just to service you. At work their are higher end cars and lower end cars we treat them all with the same respect. I would prefer it if those people that know what car company i work for please do not reveal it as it does not need to be publicised. We have something similar to the "speed" line and we also do not have specialists or people dedicated to them. In the end a car is a car a little more or a little less horse power turbo no turbo better seats more electronic options whatever DOESN'T MATTER at the end of the day a car is a car so drop your nonsense of a post and suck it up

Mods feel free to delete my post if to aggressive but I just had to speak my mind