wormburner
08-12-2010, 11:38 PM
Now that my 2010 Mazda3 Sport GS is sitting in my driveway, I thought I'd pass along some feedback about Maple Mazda in case any of you are considering purchasing there.
My overall experience was positive.
I found my Sales Consultant, Marie to be helpful and polite. Bill, the Financing Manager was a pleasure to deal with, and he made signing the papers a quick process. Patrick the New Car Sales Manager answered all my questions and offered me a deal on a new set of snow tires. Expect to be treated in a friendly and respectful manner.
That's the good.
Now the bad.
That was on the first day I went into the dealership. You see, my employer has one of those programs in place that allows you to get a Mazda vehicle at x-percent over invoice. No fuss, no hassles. I called in advance and was told it was no problem, but when I arrived at the dealership I was caught in that "let me get my manager to sign off on this" limbo. Every time Marie came back to the table, the numbers were not correct. I'm not a fool, so I pointed it out. It was not until one and a half hours later that the "manager" came over and admitted that he was new to the dealership and only the New Car Sales Manager could sign off on a deal that low. BUT WHY NOT SAY THAT TO BEGIN WITH !!!
So, why buy a car from Maple Mazda after being given the runaround and wasting an evening?
Because Marie, Bill, and even the new guy Rob, made it a point to apologize for wasting my time.
I could have held a grudge and walked away, but the communication after that was good. Emails responded to the same day. Numbers discussed on the phone. Went in and signed. Patrick located my car in the desired Velocity Red pretty quickly. (Although it's never quick enough) :chuckle
And pick up was within 2 days of the estimated date of arrival ( it took 3 weeks to come in from Vancouver.)
Would I buy another car there? - Yes.
But it's a lesson to all dealers - don't waste a customer's time. Be forthcoming, honest, and to the point. Give us a reason to trust you, and we'll keep coming back.
Thanks for reading.
My overall experience was positive.
I found my Sales Consultant, Marie to be helpful and polite. Bill, the Financing Manager was a pleasure to deal with, and he made signing the papers a quick process. Patrick the New Car Sales Manager answered all my questions and offered me a deal on a new set of snow tires. Expect to be treated in a friendly and respectful manner.
That's the good.
Now the bad.
That was on the first day I went into the dealership. You see, my employer has one of those programs in place that allows you to get a Mazda vehicle at x-percent over invoice. No fuss, no hassles. I called in advance and was told it was no problem, but when I arrived at the dealership I was caught in that "let me get my manager to sign off on this" limbo. Every time Marie came back to the table, the numbers were not correct. I'm not a fool, so I pointed it out. It was not until one and a half hours later that the "manager" came over and admitted that he was new to the dealership and only the New Car Sales Manager could sign off on a deal that low. BUT WHY NOT SAY THAT TO BEGIN WITH !!!
So, why buy a car from Maple Mazda after being given the runaround and wasting an evening?
Because Marie, Bill, and even the new guy Rob, made it a point to apologize for wasting my time.
I could have held a grudge and walked away, but the communication after that was good. Emails responded to the same day. Numbers discussed on the phone. Went in and signed. Patrick located my car in the desired Velocity Red pretty quickly. (Although it's never quick enough) :chuckle
And pick up was within 2 days of the estimated date of arrival ( it took 3 weeks to come in from Vancouver.)
Would I buy another car there? - Yes.
But it's a lesson to all dealers - don't waste a customer's time. Be forthcoming, honest, and to the point. Give us a reason to trust you, and we'll keep coming back.
Thanks for reading.