QEW Mazda lost my business

[southbay]

Absolute crap:flaming

[froggy]

care to elaborate, and enlighten the rest of the community as to why? Or are you just trolling?

[Takumi616]

+1

care to elaborate, and enlighten the rest of the community as to why? Or are you just trolling?

[bluemazda3]

+2

[southbay]

They refuse to honour an extended warranty refund that was sold at the time I bought the car (2004). I think these dealerships are hoping you forget to claim it after 6 years. I just bought a new car (not a lousy Mazda) and they offered me the same thing. I almost hit the roof. Just a word of warning DON'T BUY THE EXTENDED WARRANTY.

[raghtal]

FWIW, the extended warranty on the Protege (didn't cover what did go wrong, expired before what was covered, died (waterpump, for example)) ended up being such a waste of money, I didn't even consider it on the new 3.

I drive around with a rabbit's foot and a trunk full of lucky coins. :super smiley

[southbay]

It was a MAP warranty underwritten by a 3rd party.

[Iceman_F1]

They refuse to honour an extended warranty refund that was sold at the time I bought the car (2004). I think these dealerships are hoping you forget to claim it after 6 years. I just bought a new car (not a lousy Mazda) and they offered me the same thing. I almost hit the roof. Just a word of warning DON'T BUY THE EXTENDED WARRANTY.

By this, do you mean there was something that you signed saying if you didn't use it that you get a refund or is it you were trying to do a warranty claim and they claimed you were out of the period?

If it's the first (refund) then I'm not aware of such a thing but at the same time you should find out if it was Mazda itself (M.A.P.) or if it was a 3rd party. If it was a 3rd party, I'd highly doubt that you'd deal with Mazda directly in regards to that but if it was Mazda itself, it might be you have to call/contact Mazda Canada or something about that.

If you mean warranty work, again is it Mazda itself (M.A.P.) or a 3rd party. If it was MAP, they should have it in the system that you have warranty and can check how long you are covered for. If it's NOT through Mazda, they have no real way of checking and you should look up your original paperwork for the info on everything to provide them. There may be a catch/fine print on where you go for the warranty work or something else.

You didn't really provide a lot of info so not much people can do to try and help. If you had a real problem, maybe you should have asked to speak to the service manager or a higher up there as they are usually very good at dealing with things.

EDIT: I just now saw your other posts where you had mentioned it was a 3rd party and you were trying to get the refund. From what it said, they have gone out of business in which case there was nothing Mazda could have done in the first place let alone QEW Mazda. Bashing them and their business when they aren't at fault isn't right specially since all the posts so far has been bashing Mazda for no reason for something they didn't seem to do. If anything, it was that 3rd party company.

[S.F.W.]

It was a MAP warranty underwritten by a 3rd party.

M.A.P. is not underwritten by a third party. It is Mazda's warranty. What you bought(as discussed in another thread), is a third party warranty.

[cwp_sedan]

This sounds like another thread...hmmm.

Yep. I'm locking this as you have already started a thread about the same thing!

http://www.torontomazda3.ca/forum/showthread.php?47152-Extended-warranty-refund


EDIT: Opened back up!

[QEWmazdaPrez]

Since the customer brought this issue up, I'd like to share the details so everybody can benefit from the situation, and you can also see that we go above and beyond for all of our customers.

The customer purchased a Mazda from the previous owners 7 years ago, and bought a MAP warranty. The dealership at that time, included an insurance policy at NO CHARGE to the customer. The insurance policy was provided by a third party, and had separate documentation with their company information all over it, and the customer signed the agreement with the third party. The insurance policy was supposed to reimburse a customer if they didn't use their warranty. They have since gone out of business.

Given that we value all of our customers, even though we didn't have to do anything, we offered the customer a service credit for several hundred dollars. The customer was not happy about our offer, and since they are good customers, we offered a very substantial credit. They are obviously still not happy about the offer.

The customer believes that we are responsible to reimburse them. If you buy a PlayStation from FutureShop and Sony goes out of business, do you think that FutureShop would refund your money if you brought it back to them?

The policy that was sold 7 years ago by the previous owners, was a third party product that was clearly identified as such that the customer signed off. It was provided at NO CHARGE. We are not responsible for every company that goes bankrupt. We offered the customer a huge credit as a matter of goodwill and to demonstrate how important our customers are.

Since taking over the dealership, we are very focused on Great Customer Service. I will continue to work with the customer and I am hopeful that we will arrive at a solution.

[aris]

As a business owner my self I would have told that customer where to go... It's makes no dencevwhy you would be responsible for his situation IMO