mazmaz
11-19-2010, 02:09 AM
Last week (Wed.), I took my car in for a regular maintenance (96k) at Avante Mazda. While discussing over the services to be performed, the service advisor also recommended that I should have the gear box fluid changes as well, which I agreed. Left the vehicle there and went to work. Shortly after lunch, I received his phone call and a list of other things that they have found and will need to be addressed. Anyway, I agreed to have the brake fluid flush and the large engine mount to be replaced as per his recommendation but omit the AC belt and wiper which I said can wait till the next service. When I left work and went to pick up my car, he went over the services rendered and all looks good.
For the next couple of days, I drove to work and all seem normal. Only on Saturday when I went drove on the highway (given how our highways are) when I applied the brake, there were vibration on the pedal and also I can feel the steering wheel is shaking. I didn’t feel or notice any vibration when I was on local roads, but felt it at highway speed and only when the brake is been applied. Thought this was strange since I didn’t have this vibration problem prior to the services. I waited till Monday morning to call in and managed to speak with the same service guy that I had dealt with and explained to him about the vibration problem. Holy was I surprised to hear his explanation. “Well, we do have a lot of customers call in after the services with the same complain. It’s nothing to be worries about. Since, we had serviced your brake, clean and lubricated it. Now, everything is freed and the calipers are moving, you’re going to feel a little vibration.” I told him that this doesn’t make sense and I requested for them to take a look and see if everything is ok.
When I brought my car back in for them to check (Thursday). Moment later, he is now telling me that the rotors are warped, after they have checked of course. I told him that I don’t understand why is it now that I have warped rotors and after the services has been done. Mind you that I did not have this issue prior to the services. Our conversation went on for several minutes but nothing more can be done. His solution for me is to replace the rotors and pads if I don’t like the vibration.
I brought this car from them and have been servicing with them. I do notice that they service quality goes up and down over the years, some are pleased and some are disappointed, but this is the worst I’ve ever experienced. Funny, how they take pride in their services…”A rating other than Outstanding is a failing grade for us.” With over $900 bill and I’m still left with a shaking steering wheel. Outstanding Avante.
For the next couple of days, I drove to work and all seem normal. Only on Saturday when I went drove on the highway (given how our highways are) when I applied the brake, there were vibration on the pedal and also I can feel the steering wheel is shaking. I didn’t feel or notice any vibration when I was on local roads, but felt it at highway speed and only when the brake is been applied. Thought this was strange since I didn’t have this vibration problem prior to the services. I waited till Monday morning to call in and managed to speak with the same service guy that I had dealt with and explained to him about the vibration problem. Holy was I surprised to hear his explanation. “Well, we do have a lot of customers call in after the services with the same complain. It’s nothing to be worries about. Since, we had serviced your brake, clean and lubricated it. Now, everything is freed and the calipers are moving, you’re going to feel a little vibration.” I told him that this doesn’t make sense and I requested for them to take a look and see if everything is ok.
When I brought my car back in for them to check (Thursday). Moment later, he is now telling me that the rotors are warped, after they have checked of course. I told him that I don’t understand why is it now that I have warped rotors and after the services has been done. Mind you that I did not have this issue prior to the services. Our conversation went on for several minutes but nothing more can be done. His solution for me is to replace the rotors and pads if I don’t like the vibration.
I brought this car from them and have been servicing with them. I do notice that they service quality goes up and down over the years, some are pleased and some are disappointed, but this is the worst I’ve ever experienced. Funny, how they take pride in their services…”A rating other than Outstanding is a failing grade for us.” With over $900 bill and I’m still left with a shaking steering wheel. Outstanding Avante.