j-ski
11-24-2010, 02:47 PM
Took my car in last night for an inspection....engine over heating when not moving.
As expected, it turns out rad fan not operable.
Turns out I needed thermostat and temp sensor.
Ok, Ken took me in after work on a very busy evening and I was there past their closing time but he did make sure I was looked after instead of turning me away. COOL, plus 1 for that cause I was really tired of pulling over every redlight to let the engine cool down and then drive another 5 minutes. Minus 1 for only offering me a 10% discount and saying that is the absolute best they can do even if I am a member of TM3. I ended up getting my parts from Dave at Avante 7:30 this morning for a really good price that Ken even had to call them to find out how/why they were able to do that. Service was performed and I was called shortly after to say car is ready and I am good to go. I had also asked Ken to have a tech look into adjusting the horizontal adjustment of my headlights since I have tried turning the screw 1000 times to no prevail. He said they did take a look at that but that the HID bulbs are too big so it can't be adjusted. Weird cause the bulbs are the same size in each headlights and the driver side adjusts fine but the pass side doesn't........don't think it's an issue with the bulbs but they didn't charge me for that so it's a wash I guess. Kinda felt and got short 1 word answers to questions that I had to all members of the service department but all the other departments were open and talkative. Ken did say he applied a 10% discount to the labour cost of installing the thermo and temp sensor which came out to $259. I know I could have paid less to have these 2 parts installed elsewhere once I was told the total but what is done is done. I work 10 minutes away so it's rather convenient. Ken seems to be alright but one thing that threw me off was that he said next time he would give me a better discount............weird cause he said 10% was the absolute best they could do period before I agreed to go ahead anyway. Guess I'll have to try back the next time something goes wrong...unless I give Avante a try.
Pros and cons seem even so I guess it turns out to just be a convenience thing since it was close to my work. If I didn't need this fixed asap for a work trip out to Niagara and had more time, Parts from Dave at Avante and service from Jimmy at S/P for the win!!!
As expected, it turns out rad fan not operable.
Turns out I needed thermostat and temp sensor.
Ok, Ken took me in after work on a very busy evening and I was there past their closing time but he did make sure I was looked after instead of turning me away. COOL, plus 1 for that cause I was really tired of pulling over every redlight to let the engine cool down and then drive another 5 minutes. Minus 1 for only offering me a 10% discount and saying that is the absolute best they can do even if I am a member of TM3. I ended up getting my parts from Dave at Avante 7:30 this morning for a really good price that Ken even had to call them to find out how/why they were able to do that. Service was performed and I was called shortly after to say car is ready and I am good to go. I had also asked Ken to have a tech look into adjusting the horizontal adjustment of my headlights since I have tried turning the screw 1000 times to no prevail. He said they did take a look at that but that the HID bulbs are too big so it can't be adjusted. Weird cause the bulbs are the same size in each headlights and the driver side adjusts fine but the pass side doesn't........don't think it's an issue with the bulbs but they didn't charge me for that so it's a wash I guess. Kinda felt and got short 1 word answers to questions that I had to all members of the service department but all the other departments were open and talkative. Ken did say he applied a 10% discount to the labour cost of installing the thermo and temp sensor which came out to $259. I know I could have paid less to have these 2 parts installed elsewhere once I was told the total but what is done is done. I work 10 minutes away so it's rather convenient. Ken seems to be alright but one thing that threw me off was that he said next time he would give me a better discount............weird cause he said 10% was the absolute best they could do period before I agreed to go ahead anyway. Guess I'll have to try back the next time something goes wrong...unless I give Avante a try.
Pros and cons seem even so I guess it turns out to just be a convenience thing since it was close to my work. If I didn't need this fixed asap for a work trip out to Niagara and had more time, Parts from Dave at Avante and service from Jimmy at S/P for the win!!!