sol_searchin
01-28-2011, 07:07 PM
Brought my car in day 1 to repair a seized lock actuator, tech took about 3 hour's time to get the door to unlock and install the new lock (tech finished at 5pm but stayed till 5 20pm nice of him) - I thought whatever because they only quoted me 1 hour labour so what the heck!
Got my car back at the end of the day, seemed ok, I worked a 14 hour shift and the tech stayed past the 5pm open time so I said what the heck everything should be good.
Next morning I went to the car, the handle was loose as ****:bang, got inside, MUD every were :bang from the tech not taking care of a customer's car (his boot mark all over my tuner button's, shifter + dash) I cleaned it myself!, Next I go to close the door and the damn thing sounded like a freight door shutting :bang(latch catching on the striker). SO I called the dealer back, told the advisor of what I found , he scheduled me for the same day (his excuse for the poor worksmanship was "the mechanic ran into a few troubles with that repair and was in a RUSH - yes they told me that they screwed up because they were in a rush pretty much!)The repair's of the original repair took about an hour (waste of a work day for me). Door handle was fixed, door striker was decent, it still wasn't adjusted 100% so I didn't want to waste my time further. I did get a complimentary car wash which was nice but I would have preferred if the job was completed properly in the first place.
Would I go back to Forbes Mazda? For simple oil changes yes.
Just to add the service advisors for the most part were great, I would have been very happy with everything if the tech would have taken a bit more care in the work he performed.
Got my car back at the end of the day, seemed ok, I worked a 14 hour shift and the tech stayed past the 5pm open time so I said what the heck everything should be good.
Next morning I went to the car, the handle was loose as ****:bang, got inside, MUD every were :bang from the tech not taking care of a customer's car (his boot mark all over my tuner button's, shifter + dash) I cleaned it myself!, Next I go to close the door and the damn thing sounded like a freight door shutting :bang(latch catching on the striker). SO I called the dealer back, told the advisor of what I found , he scheduled me for the same day (his excuse for the poor worksmanship was "the mechanic ran into a few troubles with that repair and was in a RUSH - yes they told me that they screwed up because they were in a rush pretty much!)The repair's of the original repair took about an hour (waste of a work day for me). Door handle was fixed, door striker was decent, it still wasn't adjusted 100% so I didn't want to waste my time further. I did get a complimentary car wash which was nice but I would have preferred if the job was completed properly in the first place.
Would I go back to Forbes Mazda? For simple oil changes yes.
Just to add the service advisors for the most part were great, I would have been very happy with everything if the tech would have taken a bit more care in the work he performed.