Bold 9780

[iGOzoom]

So recently I upgraded my BB to the new BB Bold 9780. At first this phone was ridiculously fast, and now its extremely slow. I've only had this phone for about 2-3 weeks and I'm already finding it to freeze on me constantly. Also I find the battery barely gets me through the day.

Does anyone else have these problems/issues with this phone, or did I maybe just get a bad lemon?

[Thrizzl3]

did you let the battery die all the way before charging it?

[bman13]

COULD be a lemon OR...an app that is the culprit.. An example of an app that will make your berry CRAWL...is news feeds if left open and it will also drain your battery.

Any new apps/themes you install recently? Also, if you didn't do proper battery drain/charge initially that could be an issue.

[iGOzoom]

did you let the battery die all the way before charging it?

Yup, I didn't charge the phone until it died completely on its own.

and

The only app I had to install was BBM, for some reason when I transfered all my data over BBM was gone.

[Thrizzl3]

do you use the memory cleaner? or clear the log by going to the main screen and pressing alt LGLG?

[philipfreire]

i know how to fix this BB issue....















get an iphone 4. :D

[bman13]

Yup, I didn't charge the phone until it died completely on its own.

and

The only app I had to install was BBM, for some reason when I transfered all my data over BBM was gone.

YGPM

[TokyoKiller]

Welcome to BlackBerry OS.

[bman13]

Welcome to BlackBerry OS.

Lets please refrain from posts that do NOTHING to help the OP and not turn this into an iPhone iOS vs. RIM OS thread.

[BiG-ED]

I hope you backed up your BBM contact list on one of your emails (remotely) or on a memory card perhaps (locally)
Sometimes when Desktop manager restores settings from a previous backup (your old berry) it wipes the phone first.

as for the battery, it could be a dud, or it could be what bman13 referred to. Some apps completely rape your battery and internal ram making its horribly slow.

Try doing a software reload using desktop manager, if not, contact blackberry tech and get them to DOA it for another model.

hope this helps.

[prinsesa]

Ive had 5-6 BBs from the past two years (?) and I transfer stuff over by using the Desktop Manager.
Everyone gets reloaded on my BBM contact list, but they have to ACCEPT me again for me to talk to them.

[mazdathree3]

If worse comes to worse just get it replaced. Are you with Rogers?

[bman13]

Ive had 5-6 BBs from the past two years (?) and I transfer stuff over by using the Desktop Manager.
Everyone gets reloaded on my BBM contact list, but they have to ACCEPT me again for me to talk to them.

I NEVER need anyone to re-add me when transferring devices. I've had 4 berrys.

[Thrizzl3]

I NEVER need anyone to re-add me when transferring devices. I've had 4 berrys.

:agreeDesktop Manager restore FTW!

[SilentJay]

I've owned a: 8800 (world), 8330 (cdma curve), 8320 (gsm curve), 9530 (storm 1), 9550 (storm 2), 9700 (bold 2), and a 9800 (torch) for about 3ish weeks :P

Most of the BBM contacts I migrate over work fine but i've indeed encountered incidents where a few contacts need to reconfirm me. It's really odd, but it's kind of a crapshoot.

Draining the battery and giving it a full-night's charge several cycles will indeed help with the battery life, however I find berries are pretty good out of the box anyway. Like most have already stated, there are certain things you should check on:

* Make sure there aren't any extraneous apps "pinging back" in the background: although you've stated that you haven't installed anything extra, carriers have been known to put all sorts of extra garbage applications that both bog down the OS and kill the battery

* I've never run a stock OS on my berries, leaked or otherwise. Always run an OS update through the ringer (shrink-a-os, bb boss, etc) to remove the bloatware and unnecessary core OS components like language packs

* Even if you use bluetooth, turn it off when you're not using it. Turn off your wifi. Blackberry screens are plenty bright, so turn your screen contrast down to around 20-30%. Personally, i've never found the need to turn off 3G on BBs, only other smartphones, but if you're desperate to squeeze out another hour or two out of the unit, switch it to 2G only?

* Never under estimate the merits of a battery pull, or simulated battery pull via software. BB OS has had memory leak issues since day 1, so nothing keeps the berry running like a champ like a battery pull.

With all of the above in place, you should be getting *at least* 2 days, if not more per charge on medium use. Any less than that, i'd strongly suggest bringing the unit back to get it exchanged. I hand out about 10-15 x 9780's a week at work and have only encountered 3 or 4 defective units/batteries.

[JashiK]

I have a BB 9780. I'm on my 3rd one. None of them have had battery issues. They last quite awhile... at least 2-3 days on a single charge.

Issues I've had with all 3 units are related to the keyboard, bezel. When I press the space bar it double spaces, which creates a period. It's really annoying whenever messaging and having to backspace and correct.
I'm very annoyed with the 9780 i.e. keyboard issue (build issue on all 3 of my units), bottom right corner of screen the bezel has a slight creak (build issue on all 3 of my units) and OS 6 is sluggish.
I'm gonna call Rogers today to get this resolved. Only problem is I don't want another 9780 and I don't like any other BB out there. Dunno what I'm gonna do.

[SilentJay]

There are the impending Torch2 and Bold2Touch but those won't be here until much later in the year apparently

[Thrizzl3]

There are the impending Torch2 and Bold2Touch but those won't be here until much later in the year apparently

bold2 touch? oh dear god...

[fini]

I have a BB 9780. I'm on my 3rd one. None of them have had battery issues. They last quite awhile... at least 2-3 days on a single charge.

Issues I've had with all 3 units are related to the keyboard, bezel. When I press the space bar it double spaces, which creates a period. It's really annoying whenever messaging and having to backspace and correct.
I'm very annoyed with the 9780 i.e. keyboard issue (build issue on all 3 of my units), bottom right corner of screen the bezel has a slight creak (build issue on all 3 of my units) and OS 6 is sluggish.
I'm gonna call Rogers today to get this resolved. Only problem is I don't want another 9780 and I don't like any other BB out there. Dunno what I'm gonna do.

why not go with a 9700 then?
the problem with the double key press is not software related, but hardware related so it won't help to get you a new one unless it's of the corrected batch with a more recent manufacturing date.

i'm running OS6 (.448) on my 9700 and it's smooth as silk. with only 1 thing missing: cursor in BBM, but can be corrected if hold shift to highlight.
battery life is 2-3 days of moderate use. and 50-60MB left for apps. (i did not compress the OS)

[Stylus_MZ3]

I've had my Bold for a week now.... knock on wood no problems yet

[bman13]

If you're running any current gen Berry that is BB 6 eligible you SHOULD upgrade to .448 as it is the best upgrade to date with a lot of great updates.

[SilentJay]

bold2 touch? oh dear god...

It actually looks pretty good. Same or very similar features and dimensions as the 9700/9780, just that the screen happens to be touch as well. I for one applaud this move, however if they pair the touchscreen with the same ~600MHz processor and tiny amount of RAM, it's going to be the next Storm :chuckle

[fini]

It actually looks pretty good. Same or very similar features and dimensions as the 9700/9780, just that the screen happens to be touch as well. I for one applaud this move, however if they pair the touchscreen with the same ~600MHz processor and tiny amount of RAM, it's going to be the next Storm :chuckle

The Bold touch, is essentially a slightly thinner touch version of the Bold 9000. Add trackpad. if the other specs as you say are upgraded (CPU and RAM) then it's gonna be a good phone. the Bold and Curve lines are not where they deviate from their core customers. they keep a lot of familiarity so they aren't scared away. Storms and Torchs is where they try to deviate a bit more from their norm.


but to add an answer to the original post and question....
Do a battery pull to reset the phone and see how it goes. that clears up all the trash running in the background that you may not know about

[JashiK]

why not go with a 9700 then?
the problem with the double key press is not software related, but hardware related so it won't help to get you a new one unless it's of the corrected batch with a more recent manufacturing date.

i'm running OS6 (.448) on my 9700 and it's smooth as silk. with only 1 thing missing: cursor in BBM, but can be corrected if hold shift to highlight.
battery life is 2-3 days of moderate use. and 50-60MB left for apps. (i did not compress the OS)

I don't think Rogers has the 9700 anymore. Also, I'd rather have more than 50-60MB for apps... I remember when I had my bold 9000 it has major memory leak problems that handicapped the phone.... don't want a repeat of that with a 9700.

Fini do you know if there is a batch where they have fixed that problem? If so do you know the manufacturing date? Thx man.

[fini]

I don't think Rogers has the 9700 anymore. Also, I'd rather have more than 50-60MB for apps... I remember when I had my bold 9000 it has major memory leak problems that handicapped the phone.... don't want a repeat of that with a 9700.

Fini do you know if there is a batch where they have fixed that problem? If so do you know the manufacturing date? Thx man.

If you did decide to go with 9700, you can probably still find them in a store. Or sell your 9780 and buy 9700 on classifieds.
you're a BIG APP MAN! lol. I have about 55MB left after installing all the apps i use. But admittedly, it's not that much. If you are happy wiht OS5, you can leave it on the 9700. i have had no memory leak problems with about 1.5 years of use. the leaked OS6 still has a slow memory leak though. but overall it's not bad. I just tell my phone to reset itself with a scheduled reset every so often during the night (this is a feature of OS6) and i never have a problem with running out of memory.

with respect to the proper manufacturing date. I don't recall off hand. a good resource to check would be crackberry....... or SilentJay....... HAHAH.. cause he knows his BB's.

[SilentJay]

The Bold touch, is essentially a slightly thinner touch version of the Bold 9000. Add trackpad. if the other specs as you say are upgraded (CPU and RAM) then it's gonna be a good phone. the Bold and Curve lines are not where they deviate from their core customers. they keep a lot of familiarity so they aren't scared away. Storms and Torchs is where they try to deviate a bit more from their norm.

:P what I was implying was that if they don't pony up with better internals, it'll be another failed product like the Storms :chuckle

[fini]

:P what I was implying was that if they don't pony up with better internals, it'll be another failed product like the Storms :chuckle

yup! i 100% agree. i was just expanding on your statement and adding some more info for mr.KFC. uh... I mean phil :)

[SilentJay]

On the subject of storms, I was really briefly toying around with a pre-pre-pre-production version of the storm3 the other day. The internals are somewhat up to 2011 spec now (1.2Ghz cpu, 1gb RAM), though this version didn't have a GPU and was running some vanilla 6.x OS. My buddy says there is a few units floating around that have gpu chipsets and QNX OSes that they're playing with, however they're apparently struggling with maintaining BB-standards for battery life with those units... Much like they're struggling with the same issue in the playbooks.

[FONZ]

battery life is still good on my 9780,

still runs pretty fast.

HOWEVER only problem i have encountered recently ( today ) was that, when i take pictures, my zoom doesnt even work.. no my trackpad isn't broken, because I'm able to use it just fine. usually when u try to zoom u get the " meter " on the right showing how far you want to zoom etc. I get none of that.

Maybe it's simply because I'm still running stock os? not quite sure.


Never encountered the issues people described above with my 9780.

[SilentJay]

^^^ Sounds more like a software issue than anything else. Was going to suggest that you reload your OS, but if you're going to do that, might as well flash it to the latest.

[JashiK]

does flashing with a newer OS version that Rogers hasn't released void warranty? Then again u can always put the original OS version back on right?

[JashiK]

Getting another replacement from Rogers. Not a refurb, but a new one in White. How much do you think I could sell it for if I keep the unit sealed?

[bman13]

does flashing with a newer OS version that Rogers hasn't released void warranty? Then again u can always put the original OS version back on right?

Nope. Only time you void warranty is when you take apart the phone and basically remove/unscrew a that has a sticker on it. This lets the carrier know you or someone else took apart the phone.

[fini]

Getting another replacement from Rogers. Not a refurb, but a new one in White. How much do you think I could sell it for if I keep the unit sealed?

I haven't followed the pricing of the 9780's of late. but i would assume that you can still get $425ish for a sealed one.

[SilentJay]

Getting another replacement from Rogers. Not a refurb, but a new one in White. How much do you think I could sell it for if I keep the unit sealed?

Not much at all? I'll help a fellow TM3er out though. $50 cash :chuckle

Seriously though, around $400 seems to be going rate.

[JashiK]

Jay did I ever tell you that I hate you? :chuckle

[Thrizzl3]

Jay did I ever tell you that I hate you? :chuckle

Dave hates people? lol

[JashiK]

shut up phild0. You're border line... how's everything man?

[VaderX]

Flashing the OS that is not officially supported by the carrier might void the warranty. You have to check with the carrier to be sure. I was told my warranty will be void if I go with non-Rogers supported OS for my Bold 9000 and Nokia N95.

[fini]

I'm not sure who you asked. If it was one of the call centre reps, 99.9% of them don't even know what it means to flash a phone. They are trained to dish out the standard answer that your warranty may/will be void.

I have, and a few other people I know have sent phones into Rogers for various reasons (repairs, defects, etc) and have had no problems getting the work done. Sometimes we would get it back re-flashed to Rogers OS but that's about it.

[SilentJay]

^^ Exactly. Even if you brick it during the upgrade, most of the time you can just wipe the device and start over pretty easily.

[bman13]

OP is going to upgrade his OS as I suggested and will report back results.