Moffatt's Northwood Mazda of Barrie

[dhsu36]

I went to Moffatt's Mazda for my first oil change last Wednesday, and I was surprised how they treat their customers and my car.
The service rep asked me if I wanted to do tire rotation so I agreed but he didn't inform he it would cost $24 just to do tire rotation. Car was not washed either. I went back home (waited for a hour) checked engine oil and it's just barely above minimum line:flaming
I will never go back again. Shitty service + incompetent service tech

[strakz]

You have to know that the dealer will never do anything for free, unless warranty work. This is why people call them stealerships.

[JonsMazda]

Unless.........

[Noisy Crow]

You have to know that the dealer will never do anything for free, unless warranty work. This is why people call them stealerships.

Depends very much on the dealership.

A while ago I took my car to QEW Mazda with what I thought was a bad bearing. They road tested the car, and put it up on the hoist to checked things out, including making sure the suspension components were tightened properly. Conclusion was tire wear (feathering) was the source of the noise. Didn't charge me a cent for the technician's time. And, I should point out, since I have after-market wheels and suspension, it would have been entirely justified for them to bill me for the time.

[dhsu36]

I used to take my corolla to Toyota dealership for oil change. They lube door, chassis, wash and vacuumed and they only charge for $28 tax included
Now I know they charge for tire rotation...and they don't bother to check my oil level after oil change, I will never let them touch my car again!!!

[dhsu36]

i lied i went back to Moffatt mazda again today because i had flat tire on my rear passenger side
the service i got was again absolutely disgusting
i ask their technician sean if my rear tire is okay can he purge my tire and refill with nitrogen because i pumped with normal air and all i got is dirty look, thanks for the worst service ever

[Cosmo77]

So im looking into this...when and where do you get your oil changed for $28 taxes in and a wash? B/c the Toyota Canada site says $38.95 plus tax. http://www.toyota.ca/cgi-bin/WebObjects/WWW.woa/wa/vp?vp=Home.Dealers.PartsAndService&language=english%3E So I'm wondering whar year your talking about. I think your posts may be leaving some details out.

[dhsu36]

So im looking into this...when and where do you get your oil changed for $28 taxes in and a wash? B/c the Toyota Canada site says $38.95 plus tax. http://www.toyota.ca/cgi-bin/WebObjects/WWW.woa/wa/vp?vp=Home.Dealers.PartsAndService&language=english%3E So I'm wondering whar year your talking about. I think your posts may be leaving some details out.
2008 in vancouver

[Cosmo77]

As a matter of fact I'm sure your leaving some details out

[greaves82]

Your not telling us somethings. $28 for a oil change, lube doors, chassis, wash and vacuumed seems really cheap

[5_Alive]

Sorry to hear about your bad visit(s).
Perhaps speaking to a service manager would quell any issues you have. It is not likely a reputable dealership is going to commit such an act as to not properly check your vehicle and perform an oil change.
As for the tire rotation, yes it is a charged service. However, if you did not agree to a price, you should have disputed that at the time you were paying your bill with the service manager.
Sometimes a dealership will have special packages on combined services which may save you quite a bit of money (if you want more info. as an example, PM me). Look into these types of packages next time you are in for a service visit.

Moe

[FLIPDADY]

Your not telling us somethings. $28 for a oil change, lube doors, chassis, wash and vacuumed seems really cheap
Sounds like a Mr. Lube oil change.:chuckle

[dhsu36]

As a matter of fact I'm sure your leaving some details out
what detail do you want

[dhsu36]

this is bullshit **** you all

[gabbygenier]

oh he mad now :P

dude its a forum, your new and you post your opinion. you might not like the dealership but some ppl might, go read other stories. i think almost every place on here has a bad review at some point. they cant be perfect to every person that comes in. as far as i know that dealership isnt a sponsor on here so they wont really care if you post it on here.

you said youd never go back but yet you did.

honetly, you have a flat, it wont hold air. not tehir issue really and if you ask for something and they wont provide, leave and go somewhere else. simple as that.

[5_Alive]

this is bullshit **** you all

I sincerely hope you are being sarcastic.. We all gave you positive input and explained to you what you should/could have done.
Now that you know, don't visit the dealership again and find one with a more reputable recommendation by searching the forum.

[repoman_2]

I work at the dealeraship in question. While I am sorry to hear that this member has had a poor experience while in for service, I would like to add that he did show up 10 minutes before closing. Both the technician and advisor stayed late to try and help him. After all was said and done the tire was unrepairable. The customer had the spare tire installed and was not charged for any of the service provided. As a dealership we are here to provide excellent service, and as another member has provided, we can't make everyone happy.

[dhsu36]

the service advisor was nice and professional but the technician Sean was just plain rude and ignorant
i ask him if he can purge my tire( if its repairable) and filled it with nitrogen all i got was a dirty look

[repoman_2]

Not to stand up for the technician, but unfortunately that's just the way Sean and some technicians are. I can almost guarantee there is a technician in any repair facility isn't very personable. This is the reason service advisor's are put into place. Maybe before you slag on the entire dealership you should at least point out some of the positive things that we did do for you, instead of all the negative.

[bluemazda3]

:loco


this is bullshit **** you all

[gabbygenier]

Not to stand up for the technician, but unfortunately that's just the way Sean and some technicians are. I can almost guarantee there is a technician in any repair facility isn't very personable. This is the reason service advisor's are put into place. Maybe before you slag on the entire dealership you should at least point out some of the positive things that we did do for you, instead of all the negative.

+1000

the dealership we go to in ottawa has one of those technicians. we just chose not to let him work on our cars. you have the right to say who works on your car.
the perticular one im talking about even went to say something about the parts guy at the dealership (a friend of ours) and he could not be more wrong about him.

awesome dealership but one person makes it a bad experience so make sure you dont deal with that one person anymore. problem solved.

[pacmann33]

I have ALWAYS had excellent service at this dealership.

On another note, I'd SNAP if a dealership "washed" my car. I am anal about the methods one uses while washing a vehicle. I'm the only person who should wash my own car. Why do morons want a dealership top wash their car.... they are there to fix your car not detail it. This is why you take your car to a car wash...or a detailer if you want your car cleaned...

On what planet would a dealership perform a service for you, such as a tire rotation for FREE.....? I hear that one a lot "my dealership sucks, they didn't tell me I was going to have to pay for a tire rotation I agreed to...they tricked me." Blows my mind...

[redbond1]

only good experience i've ever had with this dealership is with sales, every service advisor i've dealt with has instantly ruined my day by talking to me like i'm stupid and know nothing about my own car, and trying to get every penny out of me, for example.. I had my check engine light come on a few weeks ago so I went in to see if they could check it out and was told it would be over $100 just to diagnose it and that it wasn't covered under warranty so I said absolutely not i'm taking my business elsewhere, went to grey motors in owen sound and they were happy to check it out, put it on the scanner and everything free of charge, said it was under warranty. I have had more bad experiences with the dealership in barrie before that but since this one I have not and will not go back.

[nksharp]

I just got my car from them this week and haven't had any issues so far. I guess I will see once I take it in for the first check up. I did get a customer survey thing and one of the questions was "You should receive a mazda new buyers survey soon, will you rate our dealership a 10 for everything" (or something like that, can't click back on survey since I filled it out). I thought it was weird to have a survey tell me basically what to do for another survey :/

[Enjoi]

I just got my car from them this week and haven't had any issues so far. I guess I will see once I take it in for the first check up. I did get a customer survey thing and one of the questions was "You should receive a mazda new buyers survey soon, will you rate our dealership a 10 for everything" (or something like that, can't click back on survey since I filled it out). I thought it was weird to have a survey tell me basically what to do for another survey :/

Theres a Mazda Canada CSI Survey then theres a Dealer survey. Not all dealers do it, but some do. They just want to make sure you were fully happy with your experience.

[nksharp]

Ah, good to know. So far so good :D

[jonnL]

I've had good experience with the Parts Dept. Very helpful both times I went to get parts.

[dexter]

Going in to Moffatt's tomorrow for my 48,000km service on my Speed3, I'll report back soon!

[n00bMeiSter]

Going in to Moffatt's tomorrow for my 48,000km service on my Speed3, I'll report back soon!

Apparently, tell them not to let this "sean" work on your car lol

[dexter]

Haha, well as long as they do good work I'm too not concerned who works on it provided I don't have to deal with them.

Now for the review:

I just got back from Moffatt's from my 48,000km service. I dropped the car off at 8am and was greeted by the Service Advisor - Travis. He had no problem explaining all the the work that would be performed on the service and went over final price with me. I asked to upgrade to synthetic oil and he explained the extra $30 cost. He asked if I wanted to rotate the tires and informed me that there would be an extra fee. Seeing that they were snows and were brand new in November I declined. As we were going over this a tech came over and explained that as he filled my washer fluid it had leaked when it got full. This was an issue I was aware of as I think the tank was cracked in a hit and run with a coyote. I also asked if they could check out the somewhat sticky feeling shifter between 1st and 2nd prior to the car warming up fully. That was no problem and he arranged for the shuttle to take me to work.

I sat in the waiting area for about 10 minutes waiting for the shuttle. It was nice, clean, and spacious. Plenty of seats, a decent tv, a nice fish tank and a plate of cookies!

Just prior to lunch Travis called me and recommended replacing the air filter as it was due. He explained it would be $29. No problem.

I got a ride to pick up my car and was again greeted right away by friendly staff. My car was parked inside and sparkling clean! While some people don't like getting their cars washed by the dealership I was quite impressed that it was done, especially since it's winter and it was pretty filthy. I went to Kyla to pay my invoice and like the rest of the staff I had dealt with she was friendly and polite. While I felt it was kind of expensive, it was exactly what I was quoted plus the $30 for synthetic oil and the $29 for the air filter which I was clearly informed about. On the invoice there was the quote to replace the washer fluid tank and a note that there were no issues found with the shifting.

Overall the service was great, the staff were polite, everything was explained both service and price wise, the car was clean and I left very impressed with everything! I'd have no problems going back or recommending Moffatt's to any Barrie area 3 owners!

tl;dr - Great service, friendly staff, clean car. Well done Moffatt's!

[dexter]

As an added note, I received a follow up message on my voice mail today making sure that I was happy with the service and if I had any concerns to give the service manager a call.

[Ps3alltheway]

As an added note, I received a follow up message on my voice mail today making sure that I was happy with the service and if I had any concerns to give the service manager a call.

I've been to moffats a few times and they we're good , the only thing that bothered me is that sometimes they would give me this ''chart'' , with the tire thread and all that and sometimes nothing at all .

[Cosmo77]

I haven't been in there since January....they always took care of me pretty good both in service and parts. Although that one kid in service "Kevin" is kinda creepy. Felt like he was hitting on my girlfriend

[No More Mazda]

It's unfortunate that moffatt's service department undermines the efforts of their sales department. There are many manufactures producing good quality cars that are very similar. I doubt I would be displeased by a Honda, Toyota, Mazda, etc. Therefore much of my buying decision is based on my perception of the service and general treatment I will receive when visiting the dealership.

I have found Moffatt's Mazda service department to be arrogant and rude. Anytime I've had a minor issue with anything, I need to prove my case and have all facts and evidence prepared. Basically I have felt that without proof they would never take my word as truth. Even with clear evidence illustrating that the fault was that of Moffatt's Mazda, unless I put up a strong and persistant argument, they would rather avoid dealing with the issue, or spin it in a manner that dismisses them from any liability.

Bearing in mind that the second largest purchase most people make is their automobile, you'd think that dealerships would work very hard at all levels to properly handle their customers. I just don't feel Moffatt's understands this.

With so many places to purchase a new car these days, why would anyone deal with a dealership that they are likely to dread everytime they require service.

I strongly recommend purchasing from an alternate Mazda dealership, or if you live in Barrie, ON, then perhaps a Toyota, GM, Ford, Suzuki, take you pick. The Honda dealership in Barrie is not much better. Also arrogant. Blue Mountain Honda in Collingwood I have found to be excellent from the sale department, service and parts. Very knowledgable and professionable, and they are willing to take time with customers.

[krimsalt]

Lol, this thread is a very interesting read.....

[Cosmo77]

It's unfortunate that moffatt's service department undermines the efforts of their sales department. There are many manufactures producing good quality cars that are very similar. I doubt I would be displeased by a Honda, Toyota, Mazda, etc. Therefore much of my buying decision is based on my perception of the service and general treatment I will receive when visiting the dealership.

I have found Moffatt's Mazda service department to be arrogant and rude. Anytime I've had a minor issue with anything, I need to prove my case and have all facts and evidence prepared. Basically I have felt that without proof they would never take my word as truth. Even with clear evidence illustrating that the fault was that of Moffatt's Mazda, unless I put up a strong and persistant argument, they would rather avoid dealing with the issue, or spin it in a manner that dismisses them from any liability.

Bearing in mind that the second largest purchase most people make is their automobile, you'd think that dealerships would work very hard at all levels to properly handle their customers. I just don't feel Moffatt's understands this.

With so many places to purchase a new car these days, why would anyone deal with a dealership that they are likely to dread everytime they require service.

I strongly recommend purchasing from an alternate Mazda dealership, or if you live in Barrie, ON, then perhaps a Toyota, GM, Ford, Suzuki, take you pick. The Honda dealership in Barrie is not much better. Also arrogant. Blue Mountain Honda in Collingwood I have found to be excellent from the sale department, service and parts. Very knowledgable and professionable, and they are willing to take time with customers.

Wow, join the group just to slag on a dealer. What are the details of your complaint?

Why don't you go buy a Civic....Go Civic nation

[zakman]

It's unfortunate that moffatt's service department undermines the efforts of their sales department. There are many manufactures producing good quality cars that are very similar. I doubt I would be displeased by a Honda, Toyota, Mazda, etc. Therefore much of my buying decision is based on my perception of the service and general treatment I will receive when visiting the dealership.

I have found Moffatt's Mazda service department to be arrogant and rude. Anytime I've had a minor issue with anything, I need to prove my case and have all facts and evidence prepared. Basically I have felt that without proof they would never take my word as truth. Even with clear evidence illustrating that the fault was that of Moffatt's Mazda, unless I put up a strong and persistant argument, they would rather avoid dealing with the issue, or spin it in a manner that dismisses them from any liability.

Bearing in mind that the second largest purchase most people make is their automobile, you'd think that dealerships would work very hard at all levels to properly handle their customers. I just don't feel Moffatt's understands this.

With so many places to purchase a new car these days, why would anyone deal with a dealership that they are likely to dread everytime they require service.

I strongly recommend purchasing from an alternate Mazda dealership, or if you live in Barrie, ON, then perhaps a Toyota, GM, Ford, Suzuki, take you pick. The Honda dealership in Barrie is not much better. Also arrogant. Blue Mountain Honda in Collingwood I have found to be excellent from the sale department, service and parts. Very knowledgable and professionable, and they are willing to take time with customers.

I had the exact same issue when i purchased my car new. The sales team was great. I would recommend my sales person any day... but everything else about the dealer was a joke. Now i havent been back since mid 2008 so yes things could of change and i will give them that but i will still i never go back again.