Mitchell3
07-07-2011, 01:42 AM
If you ever want to get me aggravated, bring up Guelph city Mazda.. even from day one they we're slightly disappointing.
Going back to 2009 I don't remember so well as well as I didn't even technically buy the car, but there were issues with the price of my car. Everything leading up to signing the papers were great! Nice sales person very friendly. Bad breath the one day :chuckle. Once price came up though we were getting annoyed at how stubborn they were with the price. Car was a demo car with only 7000k, originally said over the phone 19000 or something. But when in to actually buy it, an additional something like 2 -3g worked its way in there.. We tried working them down but he either didn't budge or came down very little.
I didn't really have any problem with that, and my parents were okay with it as well. Where I started to have my frustrations were when I went in for services. When I got the car I was told first service is free. I went in and had to pay because apparently the service had been used, didn't matter it was MY first service, the first service on the car was already completed. It was their own demo car though so that is bs. They gave themselves a free service? Okay..
No issues for a while, the guy I usually got there was friendly, the one woman there always comes across as crabby to me though. Issues started arising again when I began to mod the car. I asked them to check my lights, they don't shine as bright as they used to. I had changed them to Nokyas and hadn't driven at night time for some time so I never realized the it was part of the problem. He said okay we'll look. Came back eventually saying we can't do anything with your bulbs. I asked why? They are aftermarket. No s*&% they are, how do you think they got there. Why cant you look at them..? They are aftermarket. :bang. While trying to explain to me, he started coming across as if he was angry with me. Not sure if its because I wasted the 3 minutes it took to look, or that I switched bulbs or something else. Rather uncomfortable conversation. He also said its like $50 an hour to do the work on the lights if you want to switch back to factory. Yeah okay.. I gave up on trying to understand why they couldn't do anything, especially since he was all worked up. He eventually came back to me again with the same information, but a little more calmly. Sad thing is, the bulbs were simply upside down.
So the most recent event with their service has inspired me to write this. I've been going all over the area TRYING to get this OEM spoiler thats used off the same year mazda 3 of my car installed. Can't be done by Mazda, you need the template and the hardware. Forbes had neither, kieswetter has templates. So I thought to myself heck its probably my least favourite dealer who will be able to do the job :chuckle. I phone them up, ask to speak with parts. I specifically tell them I have a used spoiler, no template, no hardware. "I dont see that being an issue""we should have the parts".
So then I get passed over to service where I get this lady. Tell her the same thing. She then has to pass me on because she had a cough attack lol. Tell it over again. Got it booked in.
Me and my mom, drive off for guelph which is about a 45 minute drive. We took off our work and the gas to get there. Dropped it off and back to the office. An hour later I get this ridicules voicemail. Word for word its kind of funny. He was so mixed up and countless ums and uhs. But again, didn't like the attitude in the message. "Hi mitchell, paul from GCM. We cannot do that. It needs 7-8 drill holes and thats too difficult without the template. Idk what your answer is but sorry cant do it." Said with a too bad so sad sort of attitude. I call back for the service manager, and of course on of those clowns who talk 90% of the time and listen 10. He was talking so fast and constantly cutting me off. At one point I told them I dont understand how you didn't know you couldn't do it. "because we didn't see the spoiler!" Dumbest excuse ever. I stopped trying to get across my points after that. I mean come on. OEM spoiler, I told you I only had the spoiler itself. YOU are the people that work for Mazda. Have you never even seen a mz3 spoiler? They should have asked when I was setting up the appointment HOW MANY DRILL HOLES. I wouldn't have had the info on me, but at least I could have gotten it, not wasted my time driving back and forth twice, my moms time driving back and forth twice, and the gas.
To be clear, Its okay by me they cannot install it. The fact they wasted my time by not being smart about this is what really bothers me. And even more the lack of respect given at times.
Willing to hear other sides of the argument from other mazda workers to share their views, but to me this is just bad customer service.
Going back to 2009 I don't remember so well as well as I didn't even technically buy the car, but there were issues with the price of my car. Everything leading up to signing the papers were great! Nice sales person very friendly. Bad breath the one day :chuckle. Once price came up though we were getting annoyed at how stubborn they were with the price. Car was a demo car with only 7000k, originally said over the phone 19000 or something. But when in to actually buy it, an additional something like 2 -3g worked its way in there.. We tried working them down but he either didn't budge or came down very little.
I didn't really have any problem with that, and my parents were okay with it as well. Where I started to have my frustrations were when I went in for services. When I got the car I was told first service is free. I went in and had to pay because apparently the service had been used, didn't matter it was MY first service, the first service on the car was already completed. It was their own demo car though so that is bs. They gave themselves a free service? Okay..
No issues for a while, the guy I usually got there was friendly, the one woman there always comes across as crabby to me though. Issues started arising again when I began to mod the car. I asked them to check my lights, they don't shine as bright as they used to. I had changed them to Nokyas and hadn't driven at night time for some time so I never realized the it was part of the problem. He said okay we'll look. Came back eventually saying we can't do anything with your bulbs. I asked why? They are aftermarket. No s*&% they are, how do you think they got there. Why cant you look at them..? They are aftermarket. :bang. While trying to explain to me, he started coming across as if he was angry with me. Not sure if its because I wasted the 3 minutes it took to look, or that I switched bulbs or something else. Rather uncomfortable conversation. He also said its like $50 an hour to do the work on the lights if you want to switch back to factory. Yeah okay.. I gave up on trying to understand why they couldn't do anything, especially since he was all worked up. He eventually came back to me again with the same information, but a little more calmly. Sad thing is, the bulbs were simply upside down.
So the most recent event with their service has inspired me to write this. I've been going all over the area TRYING to get this OEM spoiler thats used off the same year mazda 3 of my car installed. Can't be done by Mazda, you need the template and the hardware. Forbes had neither, kieswetter has templates. So I thought to myself heck its probably my least favourite dealer who will be able to do the job :chuckle. I phone them up, ask to speak with parts. I specifically tell them I have a used spoiler, no template, no hardware. "I dont see that being an issue""we should have the parts".
So then I get passed over to service where I get this lady. Tell her the same thing. She then has to pass me on because she had a cough attack lol. Tell it over again. Got it booked in.
Me and my mom, drive off for guelph which is about a 45 minute drive. We took off our work and the gas to get there. Dropped it off and back to the office. An hour later I get this ridicules voicemail. Word for word its kind of funny. He was so mixed up and countless ums and uhs. But again, didn't like the attitude in the message. "Hi mitchell, paul from GCM. We cannot do that. It needs 7-8 drill holes and thats too difficult without the template. Idk what your answer is but sorry cant do it." Said with a too bad so sad sort of attitude. I call back for the service manager, and of course on of those clowns who talk 90% of the time and listen 10. He was talking so fast and constantly cutting me off. At one point I told them I dont understand how you didn't know you couldn't do it. "because we didn't see the spoiler!" Dumbest excuse ever. I stopped trying to get across my points after that. I mean come on. OEM spoiler, I told you I only had the spoiler itself. YOU are the people that work for Mazda. Have you never even seen a mz3 spoiler? They should have asked when I was setting up the appointment HOW MANY DRILL HOLES. I wouldn't have had the info on me, but at least I could have gotten it, not wasted my time driving back and forth twice, my moms time driving back and forth twice, and the gas.
To be clear, Its okay by me they cannot install it. The fact they wasted my time by not being smart about this is what really bothers me. And even more the lack of respect given at times.
Willing to hear other sides of the argument from other mazda workers to share their views, but to me this is just bad customer service.