Yorkdale Mazda

[xtracrispy]

By far the angriest experience I've ever had while spending a substantial amount of money.

The price in the end was ok, but there was a lot of pressure and desperation to squeeze us for everything we were worth.

-Transaction time = 5 HOURS. Very convoluted answers to questions, many dubious accounting practices on financing paperwork. Add in phantom credits, then take it away, roll-in option costs into other things to make it less clear, that sort of stuff. Told many times "just look at the final payment and don't worry about the item costs... I don't know what they are."

- Although I ordered uniform tint % all around, they ignored my request and did 2 tones front/back.

- They sold me and my friend 2 cars without checking inventory. My friend wound up not getting the color she wanted, and also with 200km on the clock.

- My car came with coffee stains in the cup holder

- For delivery I was told not to come at certain times, since they were "busy" with other customers. Either sneak in first thing at 9am on a saturday morning, or endure 2 hours of rush hour traffic to make it before close. I did the latter. Great to hear they want you to work around THEM after a sale is made.

Synopsis: Not recommended. I didn't realize it at first, but after 5 hours of BS I think I only bought the car to end the pain of having to talk with them any longer.

[surfguy17]

who did u deal with to get the cars? The sales manager is a real piece of work but a lot of the other sales guys are pretty good.

[xtracrispy]

I spoke with one of the younger guys, I'll refrain from listing his name for his sake.

I only had limited time with the sales manager... only 1 sentence really.
"Aren't you glad you're getting your deposit back like we said, after picking up your car? We didn't have to, you know"

I just replied "well it's my money. I'd better."
---> awkward silence.

[Fack_Dude]

I spoke with one of the younger guys, I'll refrain from listing his name for his sake.

I only had limited time with the sales manager... only 1 sentence really.
"Aren't you glad you're getting your deposit back like we said, after picking up your car? We didn't have to, you know"










I just replied "well it's my money. I'd better."
---> awkward silence.

That's why I do not do business with them. However, my wife does and she spends ton of money on her suv there everytime when she goes for an oil change.

[boyracer]

If that was the comment you received from the sales manager then you gotta wonder what goes through some of these individuals heads. There are times when you just want to slap them... frustrating

[Bobby]

Dear Xtracrispy,
Thank you for your feedback.

First of all, accept my sincere apologies for your bad experience with us. No amount of reasoning or explanation can take away that experience from you. Simply put you had a bad experience with us and we will offer no excuses, as this should not have happened in the first place.

Regarding your friends car with 200km on it, yes it was not in our inventory as it is impossible to carry every color in every model of every car all of the time. The car was not available in the color requested so we got the authorization from your friend for the choice of color and the expected mileage before we obtained this vehicle.

We take utmost care in detailing our cars as well. If you found a coffee stain kindly bring the car back and we will re-detail your whole car. We will also re do your tinting. Our main aim is to keep our customers happy and we are ready to go that extra mile to achieve that.

We are not perfect but we try our best to take care of our customers. We will be in touch with you shortly.
Thank you once again for your feedback.
Bobby
Yorkdale Dufferin Mazda

[Bobby]

:)

[2zoom]

Dear Xtracrispy,
Thank you for your feedback.

First of all, accept my sincere apologies for your bad experience with us. No amount of reasoning or explanation can take away that experience from you. Simply put you had a bad experience with us and we will offer no excuses, as this should not have happened in the first place.

Regarding your friends car with 200km on it, yes it was not in our inventory as it is impossible to carry every color in every model of every car all of the time. The car was not available in the color requested so we got the authorization from your friend for the choice of color and the expected mileage before we obtained this vehicle.

We take utmost care in detailing our cars as well. If you found a coffee stain kindly bring the car back and we will re-detail your whole car. We will also re do your tinting. Our main aim is to keep our customers happy and we are ready to go that extra mile to achieve that.

We are not perfect but we try our best to take care of our customers. We will be in touch with you shortly.
Thank you once again for your feedback.
Bobby
Yorkdale Dufferin Mazda

first off I am in no way tied to Yorkdale Dufferin Mazda but I thought I chime in on this review and give my two cents...

It's nice to see now and again dealerships owning up any mistakes they might have made and honour to fix them right away :thumbsup. Good job on Yorkdale Dufferin Mazda's side to act on this right away it shows that they care about there customer.

Xtracrispy before going off on the forum complaining about the dealer have you exhausted all efforts to resovle the issues you had with upper management? If not I would try that. No dealership is perfect and I would love anyone to show me a dealership that is perfect. We need to let the dealerships know these concerns so that they can fix the problems and give us the service that we expect.

All my dealings with Yorkdale Dufferin Mazda I have had has been nothing but pure goodness from the time I walk in the door to the time I sign the papers. I have bought 2 Mazda 3's from them and no complaints from me so far.



Mind you the service dept is a different story and we can get into that another day...

[surfguy17]

Mind you the service dept is a different story and we can get into that another day...

what happened service wise to u and how long ago? They got a new service manager in june i believe.

[2zoom]

what happened service wise to u and how long ago? They got a new service manager in june i believe.

It was way before the new service manager took over but like I said thats for another day:)

[surfguy17]

oh ok. my uncle bought a 2010 mazda3 i think it was a gs with an upgraded package from them. he had no issues whatsoever.

[xtracrispy]

Hello all, and thank you to Bobby for helping me notify the dealership about my issues.
The service manager was very nice about things, and called/emailed me on the same day to try and make things up. He offered to re-do my tints, and although my first reaction was that it'd be a waste of resources to rip down a functional tint job, I just looked at my car more closely and was wondering if I should actually take up his offer?

I've never had a tint job before, but looking at the window, I see a lot of bubbles and uneven edges like the pictures shown here:
http://i.imgur.com/UM3Fj.jpg

http://i.imgur.com/FrNsk.jpg

Is this acceptable, or am I just being overly picky?

[surfguy17]

its up to u but if your keeping the car might as well have it done towards your satisfaction. Again thats my personal opinion

[boyracer]

its up to u but if your keeping the car might as well have it done towards your satisfaction. Again thats my personal opinion

+1

[Bobby]

Hello all, and thank you to Bobby for helping me notify the dealership about my issues.
The service manager was very nice about things, and called/emailed me on the same day to try and make things up. He offered to re-do my tints, and although my first reaction was that it'd be a waste of resources to rip down a functional tint job, I just looked at my car more closely and was wondering if I should actually take up his offer?

I've never had a tint job before, but looking at the window, I see a lot of bubbles and uneven edges like the pictures shown here:
http://i.imgur.com/UM3Fj.jpg

http://i.imgur.com/FrNsk.jpg

Is this acceptable, or am I just being overly picky?

Dear Xtracrispy,
Thanks for your kind comments.
Regarding tinting we would be more than happy to re do it for you. We understand that you do not live close and it is difficult for you to come by soon. We will honor to do the re tinting up to the next 3 months from now. I hope you find this satisfactory. Kindly contact us in advance to book an appointment for tinting.
Thanks once again.

[mazdabetty]

I've never had a tint job before, but looking at the window, I see a lot of bubbles and uneven edges like the pictures shown here:

Is this acceptable, or am I just being overly picky?

Yeahhh, the bubbles are definitely not acceptable. I will say that the last photo, that is common in some tint jobs... Mine has that very slightly, but there are no small bubbles seeping out from the edges. Yuck!


We will honor to do the re tinting up to the next 3 months from now. I hope you find this satisfactory.

Only a 3 month warranty for that? Ouch. Who do you outsource your tinting to? Remind us all not to go there!!! lol... most places offer lifetime warranties. And it's very rare that anyone has to go back to get it redone.

That just doesn't look right. I feel bad for you, xtracrispy... I'd get your money back that you paid and maybe go to one of our sponsors (like audioheaven) to get the job done properly with the peace of mind that you have a lifetime warranty in case something goes wrong.

Good luck!

[zmz3]

Only a 3 month warranty for that? Ouch. Who do you outsource your tinting to? Remind us all not to go there!!! lol... most places offer lifetime warranties. And it's very rare that anyone has to go back to get it redone.


If you actually read the post carefully, he is not talking about warranty, he is saying because the OP lives far, and thus might not be able to make it soon - so the dealership is offering that they re-do his tints without any questions 3 months from now.

At least the dealership is taking ownership of their mistakes and they are friendly about it.

I have seen worse dealership reactions from 'popular' dealers.

[mazdabetty]

If you actually read the post carefully, he is not talking about warranty, he is saying because the OP lives far, and thus might not be able to make it soon - so the dealership is offering that they re-do his tints without any questions 3 months from now

Yes, thank you, I did read carefully. I live in Ottawa but I got my tints done at Audioheaven, with a lifetime warranty, which means they will also re-do my tint without any questions. But 6 months from now. 12 months from now. 6 years from now maybe. Whenever I feel like it, if I find any defects such as the bubbling OP is experiencing.

[canada man]

Yes, thank you, I did read carefully. I live in Ottawa but I got my tints done at Audioheaven, with a lifetime warranty, which means they will also re-do my tint without any questions. But 6 months from now. 12 months from now. 6 years from now maybe. Whenever I feel like it, if I find any defects such as the bubbling OP is experiencing.

there's no tint shop where you live?

[xtracrispy]

I think I can understand why MazdaBetty did his tint at a recommended place... he doesn't have to ever worry about it going bad for the life of his car! My tint job actually has no warranty, but the dealer has been very nice to offer me 3 months since I am having problems. Taking the tint down and re-doing it costs so much time and money... gas alone will cost me $80 since I moved out of town for school.

And Audio Heaven has lifetime warranty for just $2xx, my tint job was originally priced at $499 at this dealer.
I think I will email back and ask if I can simply have my money back, I don't mind driving 1 more hour to do it at a forum-recommended place, and they save both time and money for themselves.

Wish me luck!

[FLIPDADY]

I think I can understand why MazdaBetty did her tint at a recommended place... she doesn't have to ever worry about it going bad for the life of her car! My tint job actually has no warranty, but the dealer has been very nice to offer me 3 months since I am having problems. Taking the tint down and re-doing it costs so much time and money... gas alone will cost me $80 since I moved out of town for school.

And Audio Heaven has lifetime warranty for just $2xx, my tint job was originally priced at $499 at this dealer.
I think I will email back and ask if I can simply have my money back, I don't mind driving 1 more hour to do it at a forum-recommended place, and they save both time and money for themselves.

Wish me luck!
Fixed.:)

[xtracrispy]

Haha oops.
I was so distracted by the "hide yo' kids" guy in the avatar that I thought male :P

Anyway, I asked for a simple refund of my tint job and got my money back, no hassles!
I think this was a happy ending to the story, thank you to everyone who left comments for what to expect and especially Bobby & Surinder at Yorkdale who genuinely took the extra step to make me happy.

Even though their tint guy dropped the ball, they took full responsibility for things which is stellar. As an result, I referred my friend who has to buy a car this month to contact them again to buy a 3. I can't guarantee if she bites, but if she does, I'm hopeful that there will be a positive feedback!

Cheers,
-Andy

[boyracer]

Glad that everything worked out. Cheers to Yorkdale Mazda for doing the right thing.

[surfguy17]

Yea im glad everything worked out to your satisfaction :) Surinder i believe is the general sales manager not the service manager. He's a great guy. When my uncle bought his mazda3 a couple weeks back he dealt with bobby and him to finalize it. The service managers name there is Adil. My uncle had talked to him as well to get his input service wise before he bought the car.

Again glad everything worked out for u :)

[Bobby]

Thank you all for your feedback and encouragement!
Conducting our day to day business we try our best to keep our customers happy and satisfied. However in this endeavor there are some areas that slip through the cracks, which are never intentional.
We treat every problem, every issue as an opportunity to improve.
Please keep your feedbacks coming,