Beware of Mazda of Toronto

[904dan]

The salesman added an "anti theft" item to my invoice for $299.00 that I did not notice (my mistake). But then I did not expect this sort of ripoff from a reputable dealer. I guess Mazda of Toronto does not need repeat business.

[peterm15]

What ever happened to that delay or post count before being able to post a review ?

[Hyperion]

What I read;
"I can't figure out to read my contract more than, or even, once. "

[FLIPDADY]

What I read;
"I can't figure out to read my contract more than, or even, once. "
Lol

[ElectroJay]

+1 haha :D

[cwp_sedan]

What I read;
"I can't figure out to read my contract more than, or even, once. "

Yep. It's the OP's own fault he didn't READ the contract.

[bluemazda3]

lol :sad

[Fuyuzora]

What I read;
"I can't figure out to read my contract more than, or even, once. "


Lol


+1 haha :D


Yep. It's the OP's own fault he didn't READ the contract.

It's still very poor form for a salesman to surreptitiously add something to a contract without prior consent, even if responsibility for accepting said contract falls squarely on the shoulders of the buyer.

At any rate, as I've mentioned before, first-post complainers don't carry much weight as we have no idea how credible the user is. Hopefully a cool-down period or minimum post count gets added (as discussed).

[Mazdy]

All the comments :chuckle OUCH...lol

[Peter]

+1 to that ouch

All the comments :chuckle OUCH...lol

[surfguy17]

+1 to that ouch

+2 :)

[mazdabetty]

It's still very poor form for a salesman to surreptitiously add something to a contract without prior consent, even if responsibility for accepting said contract falls squarely on the shoulders of the buyer.

+1 on this.

[cwp_sedan]

Playing devil's advocate as I'm usually on the side of the buyer...What if the sales person told them of the anti-theft" option and they just agreed, not really thinking of what it was or what it cost, etc? I know I have become a little hard of hearing when I am excited about buying a new item, let alone a car.

1 post and the OP hasn't come back, so who knows what is really going on.

IMO I doubt they would have just put that on there without mentioning it at least once. If not, then obviously it should have been and the buyer shouldn't be responsible to pay for it.

Unfortunately the contract trumps unless you want to go to court over $300. Maybe the dealership will step up and offer something else to make up for the problem?

[XTOTHEL]

Complaints/Reviews should only be made available to members who contribute/are long time members of TM3, I'm sick and tired of 1 posters posting a rant and then never come back.

[cwp_sedan]

Complaints/Reviews should only be made available to members who contribute/are long time members of TM3, I'm sick and tired of 1 posters posting a rant and then never come back.

We have been discussing it and will be implementing a change regarding reviews hopefully soon.

[mazdabetty]

I don't see why. If I bought a car and had a crappy experience the first thing I would do is make sure I posted my review so that other people would be aware.

Welcome to public forums. If you don't want people posting that then A) don't read it or B) Don't make this forum visible to guests. Ottawa mazda club is visible to members only, it seems to do a good job in keeping out a lot of the spam. ;)

[cwp_sedan]

I don't see why. If I bought a car and had a crappy experience the first thing I would do is make sure I posted my review so that other people would be aware.

Welcome to public forums. If you don't want people posting that then A) don't read it or B) Don't make this forum visible to guests. Ottawa mazda club is visible to members only, it seems to do a good job in keeping out a lot of the spam. ;)

Some of TM3 is also visible to members only. You still have to join to post so your point regarding spam and registration is invalid. ;)

OMC also isn't as highly trafficked as TM3 so that is also probably why there isn't as much spam.

[mazdabetty]

Some of TM3 is also visible to members only. You still have to join to post so your point regarding spam and registration is invalid. ;)

OMC also isn't as highly trafficked as TM3 so that is also probably why there isn't as much spam.

What I meant was if it's a private forum where the public isn't able to access information as easily without signing up, people are less likely to come here and make one post about their bad experience. They know everyone can see these threads, they come up in google searches very easily. That is why they come here to post/rant, because of the high traffic of members AND guests.

I'm pretty sure one of my very first posts here upon joining was a rant about the GM dealership I bought my car at. I'm still a member and participate on this forum, even if I never posted again, that doesn't make my complaint about the dealership any less valid. I purposely search google for reviews from strangers to get reviews for a lot of things. But I'm a big girl, I can judge for myself whether or not I should go based on the number of good or bad reviews.

That being said, do what you want, I just think TM3 is always complaining about something lately. Forum isn't as fun or informative as it used to be due to rules like these or virtual slaps on the wrists for not searching. Oh well. :)


EDIT: I WILL say, however, in situations like the Downsview auto thread that ended up spiraling out of control and was bombarded with new members posting in favour of the dealership, that is where the line should be drawn. ie, a person comes here and says "BAWH!!! Don't go to this dealership because they suck" with no supporting information to back up their rant, that is understandably frustrating I will agree.

[gabbygenier]

What I meant was if it's a private forum where the public isn't able to access information as easily without signing up, people are less likely to come here and make one post about their bad experience. They know everyone can see these threads, they come up in google searches very easily. That is why they come here to post/rant, because of the high traffic of members AND guests.

I'm pretty sure one of my very first posts here upon joining was a rant about the GM dealership I bought my car at. I'm still a member and participate on this forum, even if I never posted again, that doesn't make my complaint about the dealership any less valid. I purposely search google for reviews from strangers to get reviews for a lot of things. But I'm a big girl, I can judge for myself whether or not I should go based on the number of good or bad reviews.

That being said, do what you want, I just think TM3 is always complaining about something lately. Forum isn't as fun or informative as it used to be due to rules like these or virtual slaps on the wrists for not searching. Oh well. :)

:like

i agree with this. seems to happen a lot on here. as soon as someone posts a bad review about a place everyone loves, ppl jump in and defend the place. y not let the dealership defend themselves. not everyone gets the same experiences as other when they go places.

facts are he should have seen it before and asked but thats besides the point here.

sure he has nothing backing his info and probably wont be back on the forum but who cares. every place gets bad reviews. noone can satisfy everyones needs for everything they want. i posted my rant on ontario mazda when i got my car but noone cares. i wont ever go back there even if i get a free car out of it.

even the places we get good service most of the time here in ottawa gets bad reviews from some ppl. we dont care. we even have some bad things to say about one person that works there. nothing we can do about it.

shit happens, after all i bet some of us wouldnt be here if it didnt right.

[Fuman]

@904dan
if you have an issue, talk to Jeff-TheBiz, I believe he still works at Mazda of Toronto, MoT.
It is rare for MoT to get a negative review, as Jeff has served us very well.
I would suggest you call Mazda of Toronto and talk to Jeff, or PM him.

As for the members' feedback on this thread, I will admit it is rather unconstructive. With that being said, if this post was about another dealership, I believe this would have gone a different way.
I personally have confidence in Mazda of Toronto, as they have always helped me, and has never once shafted me. If 904Dan's post is true, and not just some entity (whether it be a dealership, or just someone) trying to tarnish MoT's reputation on here, I am sure Mazda of Toronto will take the appropriate measures.

[Jeff-TheBiz]

Cool story bro...

Turns out we have only sold a few Black 2011 Mazda3 Sedans and I know each of the clients/deals very well..

Not that it matters, as I doubt Dan will be back anytime soon, but Dan, which of the 2 scenarios fit your purchase best?

A) You came in to pick up your new car and were astonished to learn that unless you paid an additional $299 + tax they were refusing to give you the car.

B) You worked out a deal with your salesguy, the numbers didn't change at any point in the transaction, but after taking the car home you found that you had something included in your deal which you weren't expecting... kinda like a bonus if you will....


anyways....

[Fuman]

For those wondering how we know his car is black? It is based on his Tm3 profile

[LezOLee]

When I bought my Mazda3 three months ago, I saw this exact same thing at Erin Mills Mazda. Of course, I asked the salesman what it was and apparently it's for some security etching and sort of an insurance so that if your car gets stolen, Mazda will give you some credit towards a replacement vehicle. That being said, you actually have the option to opt out of it if you wanted to. It's always a good idea to review the purchase agreement before you actually sign the document. You're allowed to ask questions you know... Even if the salesman should've mentioned it, I can only say two words: "Due Diligence"

[peterm15]

It's the one poster things. And the fact that ppl don't bother searching for the review thread when they obviously searched the web for MOT reciews and popped into this site. If this review had been posted in the correct thread there would have been more merit and more questions being asked by members.
Although if Dan comes back to defend his post im sure this thread will take a different turn.

[aris]

When I bought my Mazda3 three months ago, I saw this exact same thing at Erin Mills Mazda. Of course, I asked the salesman what it was and apparently it's for some security etching and sort of an insurance so that if your car gets stolen, Mazda will give you some credit towards a replacement vehicle. That being said, you actually have the option to opt out of it if you wanted to. It's always a good idea to review the purchase agreement before you actually sign the document. You're allowed to ask questions you know... Even if the salesman should've mentioned it, I can only say two words: "Due Diligence"

You know you sign a paper for the itching right?

I I know I signed the papers for the itching.

Also Mazda does not give you money if your car is stolen... When I get home tonight I'll pull out my papers cause I can't remember the company's name that pays

[gomac]

Yep. It's the OP's own fault he didn't READ the contract.

+1

I know this next question is off topic but what does "OP" mean? I've been on a lot of forums and have never seen this term used. thanks

gio

[rzapata]

+1

I know this next question is off topic but what does "OP" mean? I've been on a lot of forums and have never seen this term used. thanks

gio

:hijack smiley

OP = Original Poster :)

End :hijack smiley

[sip]

I remember when I bought my Dodge Caravan from Parkway Chrysler, the salesman sneaked in a $300 etching fees to the negotiated price and told me it was mandatory, as they etch all vehicles on the lot. I was upset that he did not disclosed it to me and surprised me at the last minute. I should have walked away (I now wish I did) but I was too tired with the negotiations. I never sighted the place after that.

To Mazda of Brampton's credit, they did not pull such as stunt when I bought my 3. As Mazda Canada does not allow dealers to change an admin. fee, some dealers try to get around it by charging an etching fee which is pure profits for the dealer. I think, we should boycott the unethical dealers that charge a mandatory etching fee. That will quickly bring about a change.

[sjd]

Etching is just a way for dealer to add $200-$250 profit to the bottom line on a sale. Most automakers etch individual body panels anyway which is just as effective. As for the money they give you if your car is stolen its only if its never recovered and you must buy from the same dealership as you bought the etched car from. Not to mention it look hideous on the windows as its always done by an apprentice who doesn't car if it's lined up or not.

[knowitalljerk]

The security thing I think the OP is talking about are those stickers with a security number on them that get stuck to the inside of the door-jam, engine compartment, window, etc. Not the VIN etching into tail-lamps, windows, etc.

The latter is a waste of money, the former might not be. Having said that, it seems different dealerships charge different amounts for the same service (Agincourt (who all the reviews say are bad) charged more than Scarboro mazda for the same thing).

The markup on the service is probably 50%.