View Full Version : yorkdale-dufferin mazda scums.
nguy3nha
02-12-2012, 11:34 PM
i went in to fix a rattling issue and they did two test drives.. 500 metres each drive and said they couldnt hear anything. Its so loud even my dashcam can record it. They are such crooks. They tell me i should come back to get it fixed if i still hear it when i bring my car in for the 2 year service. (they know i do my own oil changes since they didnt find any oil changes on record). They said they also lifted the car on the hoist to check underneath the bumper area and could not find a problem
When i got home, i jacked up the car and found out that the license plate light was broken off somehow and was wiggling around over bumps. It was obvious too because it was out of place.
Anyhow, there's a different kind of rattle now and its from the rear trunk release mechanism. Im bringing it to another dealership to get it fixed and this time, I took out the plastic panels so it's just bare metal panels back there so they can't say they don't hear it. Unless of course they are deaf pig.
yorkdale dufferin mazda are scums. The service advisor at the table acted like a douche as well.
Kiyomi
02-13-2012, 12:40 AM
lol its a dealership.
Jeff-TheBiz
02-13-2012, 12:00 PM
Why wouldn't you do a road test with them? To point out the noise?
2zoom
02-13-2012, 01:43 PM
Why wouldn't you do a road test with them? To point out the noise?
+1 always a good idea to go with them so you can point out your concerns
Bobby
02-13-2012, 05:52 PM
Dear nguy3nha,
Thanks for taking out time to put your feedback on the forum. We really appreciate the feedback and we apologize for the inconvenience caused.
However when we devote time on our customer’s cars, it is in our best interest to find the problem and fix it. We are aware that you had a bad experience with another Mazda dealership and it was our endeavor to do our best for you. However, sometimes the rattling noises cannot bet be duplicated. As you might recall, we had even put your vehicle up on the hoist and lubricated the bushings(front and rear) at no cost to you. Having said that, we are not offering any excuses and would kindly ask you to contact Adil (our service manager), so that we can arrange to look at the car again.
Once again I would like to sincerely apologize for your bad experience with us. I hope you will come to our dealership and give us another chance to prove that we are nothing but human.
Kiyomi
02-13-2012, 07:53 PM
imo get jimmy to take a look at it. guaranteed hell find the problem. :D
surfguy17
02-13-2012, 09:21 PM
everyone cant be happy at every dealership theres going to be problems regardless of whose at fault. Shouldnt go blaming one specific dealership if they took the time to look at the car and go on road tests and also in your case lube the bushings at no cost
mazdaspeester
10-30-2012, 11:45 PM
I bought my car from Yorkdale Dufferin Mazda formally called Dufferin mazda in 08, the people at the service desk and sales are douche bags no question about that... every time I used to go there there would be someone yelling at the service desk because the service people screwed something over somehow... went there for 3 years cause they were doing my oil changes for 20 bucks versus 50 everywhere else, today I went again and they told me its 50 bucks from now on so I am looking for another dealer with a discount now.
S.F.W.
10-30-2012, 11:52 PM
I don't know of any dealer offering $20 oil changes. At that rate they are losing money...
imo get jimmy to take a look at it. guaranteed hell find the problem. :D
**** jimmy... All I ever read on this forum is go to jimmy...
The op is driving a 2010 and assuming he still has warranty... So why would he pay jimmy to find it when his cad has warranty??
**** jimmy... All I ever read on this forum is go to jimmy...
The op is driving a 2010 and assuming he still has warranty... So why would he pay jimmy to find it when his cad has warranty??
Because jimmy is good. Any more questions?
jonjon72
10-31-2012, 01:27 AM
**** jimmy... All I ever read on this forum is go to jimmy...
The op is driving a 2010 and assuming he still has warranty... So why would he pay jimmy to find it when his cad has warranty??
If the dealership cannot find the problem, why not get the opinion and diagnosis of someone that is more than familiar with these cars? In this case, he should have another dealership take a look at the car and if they can't find it, they should go to Jimmy. I can see how people get frustrated with dealerships and go to a mechanic like Jimmy. Sometimes the service departments try to fluff off your complaints and act like your the crazy one. Jimmy takes a different approach. Saying "**** Jimmy" is a bit much.
I don't know jimmy nor have dealt with him... Their a lot more dealership the op can go too while his car is under warranty to find the rattle
silverstarmazda
10-31-2012, 02:01 AM
I don't know jimmy nor have dealt with him...
Their a lot more dealership the op can go too while his car is under warranty to find the rattle
theres the problem. dont talk shit if u havnt even gone to him. some people drive ridiculously far just to get him to look at their cars. jimmy has saved my car a couple times and i am very grateful. dealership are known to talk bs and is willing to say anything to add to the bill. you just cant trust them that much anymore, even for warranty work. the dealership even charges you for inspection wen they say its free. they add that shit in last minute just before they give your keys back. jimmy can hear the problem even before you pull your car in and can even tell you what is wrong with it and what has to be done to fix it. to me, a dealership is a last resort.
Zuluwun
10-31-2012, 03:23 AM
Because jimmy is good. Any more questions?
huge +1
Chrisinski
10-31-2012, 06:00 AM
Question... What is a jimmy? Is it simmilar to a jeffrey?
In all seriousness can someone pm me the the #/ address of garage just for future reffrence. I have yet to hear of anyone in my city that is a mazda pro.
boyracer
10-31-2012, 06:12 AM
Question... What is a jimmy? Is it simmilar to a jeffrey?
In all seriousness can someone pm me the the #/ address of garage just for future reffrence. I have yet to hear of anyone in my city that is a mazda pro.
Here you go. Jimmy's at "Street Performance". Everything you need to know is in the first post.
http://www.torontomazda3.ca/forum/showthread.php?17212-Street-Performance
MistaChin
10-31-2012, 09:55 AM
The best solution is to head to Jimmy to see what the problem is. If it's a broken part and he spots it, that's when you go to the dealership to replace the part under warranty. If it's a simple fix, then just f*cking fix it and be glad you don't have to have the dealership touch your car.
Flagrum_3
10-31-2012, 02:12 PM
theres the problem. dont talk shit if u havnt even gone to him. some people drive ridiculously far just to get him to look at their cars. jimmy has saved my car a couple times and i am very grateful. dealership are known to talk bs and is willing to say anything to add to the bill. you just cant trust them that much anymore, even for warranty work. the dealership even charges you for inspection wen they say its free. they add that shit in last minute just before they give your keys back. jimmy can hear the problem even before you pull your car in and can even tell you what is wrong with it and what has to be done to fix it. to me, a dealership is a last resort.
I think you've misunderstood Aris's original comment. He is not 'talking shit' about Jimmy whatsoever, that I can see. He is merely stating that since the vehicle is still under warranty, the OP should be taking it to a Mazda dealer, ANY Mazda dealer, who 'should' diagnose the issue for free and he's wondering why people would suggest the OP take it Jimmy who would maybe charge for the services...I understand the rest of your statement but the OP's car is still under warranty, this should be recognized!....So maybe an apology too Aris is warranted?
_3
I think you've misunderstood Aris's original comment. He is not 'talking shit' about Jimmy whatsoever, that I can see. He is merely stating that since the vehicle is still under warranty, the OP should be taking it to a Mazda dealer, ANY Mazda dealer, who 'should' diagnose the issue for free and he's wondering why people would suggest the OP take it Jimmy who would maybe charge for the services...I understand the rest of your statement but the OP's car is still under warranty, this should be recognized!....So maybe an apology too Aris is warranted?
_3
Thank you Ron :)
Zuluwun
10-31-2012, 03:12 PM
The OP's warranty isn't useful if the dealership can't diagnose the issue. Jim's labour rate is extremely fair and honestly, of the few diagnostics I've had him do, he's never taken more than 15 minutes to find an answer to the problem I'm having.
Much of the forum who has had Jimmy do some work would feel that if the dealership can't figure it out, it's worth the time and money to have Jimmy take a look. It's ultimately the OP's choice.
The OP's warranty isn't useful if the dealership can't diagnose the issue. Jim's labour rate is extremely fair and honestly, of the few diagnostics I've had him do, he's never taken more than 15 minutes to find an answer to the problem I'm having.
Much of the forum who has had Jimmy do some work would feel that if the dealership can't figure it out, it's worth the time and money to have Jimmy take a look. It's ultimately the OP's choice.
How many Mazda dealerships are their in the GTA area? Their is other dealers the op can go too... Either way its the op choice but I would just go to another dealer ship.
FLIPDADY
10-31-2012, 03:29 PM
How many Mazda dealerships are their in the GTA area? Their is other dealers the op can go too... Either way its the op choice but I would just go to another dealer ship.
Agreed...regardless of what Jimmy may or may not find, the bottom line is he's not an authorized Mazda Dealer. His opinion means nothing to the dealer especially in a warranty situation. Just go to another one.
silverstarmazda
10-31-2012, 05:16 PM
I think you've misunderstood Aris's original comment. He is not 'talking shit' about Jimmy whatsoever, that I can see. He is merely stating that since the vehicle is still under warranty, the OP should be taking it to a Mazda dealer, ANY Mazda dealer, who 'should' diagnose the issue for free and he's wondering why people would suggest the OP take it Jimmy who would maybe charge for the services...I understand the rest of your statement but the OP's car is still under warranty, this should be recognized!....So maybe an apology too Aris is warranted?
_3
so its ok for aris to say " **** jimmy" when he's never even met the guy. someone who has received countless positive reviews but still doubts his abilities and reputation.
doesnt matter if its warranty work, theyll still charge something in the end. if i remember correctly, warranty work doesnt HAVE to be done at a dealership. but at a warranty approved shop. like the OP said, the dealership "said" they lifted the car and checked. i can almost guarantee you they didnt. if its really THAT loud, they wouldn't of just have him walk out the door. mechanics dont want to do warranty work, that work barely pays anything. they just want to bring it in, check around and send it back out. im pretty sure the OP doesnt want to drive all over town back and forth just to receive the same "we cant find the problem".
to the op: if you recorded the noise/rattling on your dash cam, show it to them.
Flagrum_3
10-31-2012, 05:27 PM
Yes, if you understand the 'Context' of what he meant. I don't think it was a personal insult towards Jimmy or his abilities, but to the situation at hand...I believe I've got this right? ....Aris?
Oh, and people should take heed of what Flipdaddy stated also.
_3
jonjon72
10-31-2012, 05:48 PM
Actually, its not ok to say "***** Jimmy" or anyone else for that matter. Whether it was Aris intent or not, thats just disrespectful. If everyone on the forum started saying "***** so n so" this place would be chaos.
fywdyl
10-31-2012, 05:56 PM
**** aris, I don't know the guy, so his opinion has no merit.
edit: This is relevant to the OP's concerns...
I had a squeak in my car. Took it to Mazda, they couldn't find what it was. Took it to Jimmy, he looked at it FOR FREE and found the problem and told me to take it back to Mazda for warranty.
In the end, Mazda fixed it under warranty.
Ppl are just suggesting to have another pair of eyes to look at the problem. In my case, Jimmy was a huge help and diagnosed the problem right away.
McGuyver_3
10-31-2012, 07:03 PM
@ OP I find it hard to beleive that your lic plate light was causing the first rattle. They are tucked in behind the bumper pretty good. Mine were broken on my sedan and they did not make any noise. As for attacking a dealership for not hearing a rattle, thats a bit excessive. I have road tested cars many times at work not hearing the noise the customer was complaining about. In the end I ended up road testing with the customer and letting them drive because maybe there is a special way to get the car to do what you want it to do. Alot of times it has to do with the fact of how the work order was written, what kind of information was given. It also comes down to the customer because only he or she can describe the problem. Did you offer to go for a road test with the tech? Also keep in mind that the tech looking at your car is not going to get payed unless they find something wrong that needs replacement. In most cases warranty will give them a very minimal daig time which in alot of cases barely covers the road test.
From what I hear you are in warranty period, don't know what year and kind of mileage you have BUT... squeaks and rattles are only covered 1 year 20,000km
Yes, if you understand the 'Context' of what he meant. I don't think it was a personal insult towards Jimmy or his abilities, but to the situation at hand...I believe I've got this right? ....Aris?
Oh, and people should take heed of what Flipdaddy stated also.
_3
your right on the money Ron....
(I don't see how saying what I said is such a big deal... But anyway I'm unsubscribing to this thread :) )
your right on the money Ron....
(I don't see how saying what I said is such a big deal... But anyway I'm unsubscribing to this thread :) )
Because he's an actual person
F**** taking the car to Jimmy, and f**** Jimmy are 2 totally different things
Anyway enough of that discussion.
Seems like Yorkdale Mazda has offered to take another look at the car.
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