towelsnap
03-10-2012, 04:40 PM
So overall I'll show a copy of a letter I wrote to Hyundai. I know lots of grammer and mistakes but too mad to adjust. In short signed a contact to get 90 days no payment ended up getting only 30 days and a payment came out .I now have a frozen bank account since the investigation from my bank. Overall the only thing the dealership did to correct their mistake was to put me back on the 90 days no payments . Overall not impressed and this is the letter I wrote to their head office give me your thoughts if I'm in the right or wrong.
To whom it may concern,
I wish to address concern and customer dissatisfaction. I purchased my vehicle on February 3rd, 2012 and purchased a 2012 Santa Fe roughly $28,000. I was promised 90 days no payments since I was quoted on January 31rst and the paperwork would be ready February 3rd, 2012. All paper work was signed and I was guaranteed no payments for 90 days. On March 5th, 2012 I checked my account to see why my account was over drafted. A car payment came out when it was supposed to be May 5th, 2012. I went to Kingston Hyundai on March 7th, 2012 who stated that I did not sign for 90 days since the carbon copy displayed scratches over the 90 days in the quote. I stated I had the original document where the 90 days is highlighted and circled since it was a one aspect I choose this manufacturers sale. I produced the original document and displayed how I was upset I was not listened to as a customer. There finance personnel stated they were sorry and their alternative to rectify the issue was to use a 90 day deferral which would require me to go to the bank on MY time and fix their issue showing the bank Kingston Hyundai’s 90 day deferral. I am now being told by the bank even though NONE of this is my fault my account will not be refunded for 10 days. I have bills and a family to feed and I do not get paid until this Friday.
As a new customer this is unacceptable. I have never felt as mistreated as a customer in my life. This is my third new vehicle I have purchased in my life and have never had an issue with a dealership. The overall experience has made me feel like I have made a mistake in buying from this company. Overall I do enjoy the Santa Fe but feel like the dealership’s lack of concern and I would expect more from a company that supposedly values their customers. I however feel slighted and feel undervalued. I feel that my issues were disregarded and now I am left to clean up their mess at my own expense. It’s very unfortunate that a vehicle that I enjoy so much has cost me what I feel to be more than it’s worth. It’s worth noting that I am expressed my issues with friends and family and one at least one occasion since this issue has arose that a family member has become hesitant to purchase a vehicle from you company due to the experience and complete lack of care and professionalism that I have received from your Kingston dealership.
I have a growing family of three and I have enough stress in my life without this trivial issues being piled on as well.
While, what has been done, is done, and my bank accounts frozen due to the incompetence of you employees. Simply deferring the 90 day do not pay agreement doesn’t solve the issue that I am now unable to meet the due dates for my bills. I ask you now, what are YOU going to do about this oversight? It is not now and has never been my mistake that has caused this inconvenience. I am demanding that this issue be rectified immediately in a way that suits me.
Sincerely a severely dis-satisfied customer,
To whom it may concern,
I wish to address concern and customer dissatisfaction. I purchased my vehicle on February 3rd, 2012 and purchased a 2012 Santa Fe roughly $28,000. I was promised 90 days no payments since I was quoted on January 31rst and the paperwork would be ready February 3rd, 2012. All paper work was signed and I was guaranteed no payments for 90 days. On March 5th, 2012 I checked my account to see why my account was over drafted. A car payment came out when it was supposed to be May 5th, 2012. I went to Kingston Hyundai on March 7th, 2012 who stated that I did not sign for 90 days since the carbon copy displayed scratches over the 90 days in the quote. I stated I had the original document where the 90 days is highlighted and circled since it was a one aspect I choose this manufacturers sale. I produced the original document and displayed how I was upset I was not listened to as a customer. There finance personnel stated they were sorry and their alternative to rectify the issue was to use a 90 day deferral which would require me to go to the bank on MY time and fix their issue showing the bank Kingston Hyundai’s 90 day deferral. I am now being told by the bank even though NONE of this is my fault my account will not be refunded for 10 days. I have bills and a family to feed and I do not get paid until this Friday.
As a new customer this is unacceptable. I have never felt as mistreated as a customer in my life. This is my third new vehicle I have purchased in my life and have never had an issue with a dealership. The overall experience has made me feel like I have made a mistake in buying from this company. Overall I do enjoy the Santa Fe but feel like the dealership’s lack of concern and I would expect more from a company that supposedly values their customers. I however feel slighted and feel undervalued. I feel that my issues were disregarded and now I am left to clean up their mess at my own expense. It’s very unfortunate that a vehicle that I enjoy so much has cost me what I feel to be more than it’s worth. It’s worth noting that I am expressed my issues with friends and family and one at least one occasion since this issue has arose that a family member has become hesitant to purchase a vehicle from you company due to the experience and complete lack of care and professionalism that I have received from your Kingston dealership.
I have a growing family of three and I have enough stress in my life without this trivial issues being piled on as well.
While, what has been done, is done, and my bank accounts frozen due to the incompetence of you employees. Simply deferring the 90 day do not pay agreement doesn’t solve the issue that I am now unable to meet the due dates for my bills. I ask you now, what are YOU going to do about this oversight? It is not now and has never been my mistake that has caused this inconvenience. I am demanding that this issue be rectified immediately in a way that suits me.
Sincerely a severely dis-satisfied customer,