The absolute WORST! Dealers please chime in! MAZDA PRESIDENT in Montreal is the WORST

[113GT]

I took my car for its second service, just an oil change.

Once it was completed they handed me the bill and I looked it over to make sure there were no errors. To my great surprise, I see that the dealer had used 5W-20 conventional oil in my 2011 Mazda 3 GT.

I quickly pointed this out and and he said, "OH, yah that is just an error from the parts department as they selected the wrong oil from the list."

I asked if he can PROVE to me that the technician did not use 5W-20 and actually used 0W-20 synthetic.

He said, you will just have to trust me. So after 45 minutes of going back and forth and arguing, I refused to pay the price of a synthetic oil change and he then only charged me for a regular change all while making fun of me in the process.

I called the service manager after since he was in a meeting while I was there and he told me the following:

"The parts department writes up the bill and the technician working on your car will never see this receipt. The tech only goes by what the computer generates for them as the oil pumps from a barrel and is measured by a computer. The tech will see that it is just an oil change and will enter the information in the system that it is a Mazda 3, 2.5 liter engine etc...so it is impossible they put the wrong oil. They do not go by what is on that paper. Only what THEIR computer says which would be the 0W-20"

To the dealerships on this forum......what is the actual process. Do the techs look at the printout that the service advisor gives or the parts department gives? What is the process?

In the end, I may or may not have 0W-20 in my car and I may or may not have 5W-20.......would this cause any issue? How would you react in this case??


***Btw the service advisor GIANNI (who is a dickhead) said he worked for BMW for many years and they NEVER USE SYNTHETIC since the cars are turbo'd. He tells me turbos cannot use synthetic oils........:bang:bang:bang:bang:bang What a ****ing moron!!!

[Pereira11]

5W20 can be used it is no issue.

as for the technician and parts dept, they come to the parts dept for the oil filter and they get the oil from a bulk supply. From the repair order they see which oil is required.

a lot of turbo engines do not use synthetic. BMW has specific Long Life oils they use as most BMWs have service intervals of 20,000 +

i would not be overly concerned with this situation, i would explain that you will only pay for a regular oil change though. 5W20 conventional oil can be used instead of 0W20 synthetic the only difference is in the fuel economy.

[113GT]

Mazda President is the crappiest dealership. They are the only ones near me as the other one is about 40 km away. Thank god i am moving near the other dealership this summer and do not have to deal with these pigs.

By the way the name of the service advisor is Gianni Narcisi.

This is not the first time they have dicked around and lied. First it was the sales department who made a deal that NO ONE would have ever done, which of course got refused by the sales manager and wasted everyones time. The bitch at the reception desk could not speak a word of ****ing english, GOOD TO BE IN QUEBEC.

[113GT]

so if the tech sees that it says 5w-20 on a mazda 3, they would take the oil from the container that is marked 5w-20??

Is it not all done and measured by a computer to be a fail safe way to select the oil and measure it?

[silverstarmazda]

the dealershit i use to work at. we go to the parts to get the filter....which usually takes like 30 minutes since its crowded in there. go back to the car after it was drained and plug everything back up fill the engine through a nozzle that extends from the ceiling and pump the oil in untill its full. the thing is. they only ran 5w20 in the lines. anything else we need to get from parts as jugs. in other words, we never had to punch anything in any computers. just conventional 5w30, anything else is special through parts. then again, this was ford.

[Pereira11]

so if the tech sees that it says 5w-20 on a mazda 3, they would take the oil from the container that is marked 5w-20??

Is it not all done and measured by a computer to be a fail safe way to select the oil and measure it?

every dealership is different, our oils are in bulk drums which are released based on an input by the technician, so if a 2009 mazda 3 with 2.3L comes in the technician will select the amount of litres they require of 5W20.

for a 2011 + mazda 3 the technician will select the litres of 0W20 they require. as i said every dealership is different they may have to get bottles of 0W20 but you would have to ask that dealership. the technicians are educated on which oil grade to select for each specific vehicle.

[SKYMP3]

The bitch at the reception desk could not speak a word of ****ing english, GOOD TO BE IN QUEBEC.

I have no idea how these people in QC finish their highschool.
I did graduated in a French High school in Montreal and we do have English class.



I wouldn't question what oil they put in, I believe more that we indeed enter the wrong oil on the drop list on the computer instead. The tech change oil there everyday and they deal with Mazda3 everyday. They should know which oil to use in your car, worse to worse make them document that incident. In case any failure happened in the future, make them pay for the repair.

What else you want them to do? Drain the new oil and do it again? Even they do it again, they can still screw you by putting something else. :P

[Kiyomi]

yet another reason to do your own oil change or get jimmy to. :D

[113GT]

the service manager explained to me that their oils are in bulk also and the tech needs to select which oil to use.....but if they go by the work order, then the tech is most likely going to enter what it says in the work order and not what the actual car needs....

[113GT]

I don't want those idiots laying a finger on my car again. Worst case they used 5w20 or even 5w30 which will do nothing to harm the car at all but its just the fact that they acted like idiots. There are now 5 different people that are not going to get their car serviced there anymore and I plan on bringing that number to be alot bigger.

They refused to "personalize the car" and wanted to charge me $50 to activate certain features. They have very cocky attitudes and made me feel like a complete ass.

[Jackal]

I don't want those idiots laying a finger on my car again. Worst case they used 5w20 or even 5w30 which will do nothing to harm the car at all but its just the fact that they acted like idiots. There are now 5 different people that are not going to get their car serviced there anymore and I plan on bringing that number to be alot bigger.

They refused to "personalize the car" and wanted to charge me $50 to activate certain features. They have very cocky attitudes and made me feel like a complete ass.

I will definitely not bring my car there either. That makes 6! Joking aside, they should be cocky and not treat their customers like asses.

[SKYMP3]

With your worry in mind, I recommend you to bring your own oil and go to a trust mechanic and watch him filled the oil in our car. This way, you 100% what oil u running in your car :)

[aris]

yet another reason to do your own oil change or get jimmy to. :D

It's pretty hard for the OP to go to jimmy since he's from Montreal lol

I do agree on doing your own oil change

[JonsMazda]

It's pretty hard for the OP to go to jimmy since he's from Montreal lol

I do agree on doing your own oil change

Why not? Road trrip to toronto every 4 months :)

[m_bisson]

I do my own oil and it's much cheaper. The dealer doesn't do anything different than me :)

[hersh]

Do an oil change yourself. It's fairly simple / straightforward and you can choose the oil / brand that you want to use.

[flex167]

I would recommend Brossard mazda (service dept. not sale )if it`s not too far from where you live and will also warn you from going to gabriel mazda even though they are closer to downtown. Spinelli also a decent place to go but not sure about now as they moved to a new location! By the way, am I #7 on the not going list?:P

[113GT]

I would recommend Brossard mazda (service dept. not sale )if it`s not too far from where you live and will also warn you from going to gabriel mazda even though they are closer to downtown. Spinelli also a decent place to go but not sure about now as they moved to a new location! By the way, am I #7 on the not going list?:P

you are indeed #7 lol

I haven't heard great things about Gabriel (which oddly enough owns President) either. What sort of negative experiences did you have or hear of at Gabriel??

The only reason I would go there is because it is 10 minutes from my house. For me to travel long to get an oil change makes no sense and is only hurting me more than the dealer.

Worst case I can just take it to my local mechanic whom my father has been going to for the last 30 years and never had 1 issue.

Raffi is the name of the guy and the Shell station he owns. Hes located on Westminster street in Cote Saint Luc in Montreal.

Might try Spinelli before Gabriel though as I have heard decent feedback about them.

[flex167]

There are few sites avaliable for our region to find out which dealerships should go or stay away but unfortunately though, most are in french!

Personally, had my oil change awhile back and tech didn't bother remove the dirty plastic thing he used as seat cover( i should've thank him for at least cover my seat) , greasy fingerprints all over the hood and door! Service rep insisted that i need some new brake pads but i politely rejected the offer since my 3 was only 2-3 yrs old with no more than 40000.

Due for another oil change few mths and much mileage later, took it to brossard and specifically requested a brake check and not suprisingly, both front and rear had more than 50% remaining!

[Flagrum_3]

113GT, It's not written in stone that you have to do your oil changes at Mazda dealers, although it is smart to have a good relationship with one for warranty purposes. Best thing to do is buy your own synthetic oil, of the proper grade, and WATCH whomever does the oil-change, that is of course you don't want to do it yourself. AND keep receipts.

_3

[113GT]

113GT, It's not written in stone that you have to do your oil changes at Mazda dealers, although it is smart to have a good relationship with one for warranty purposes. Best thing to do is buy your own synthetic oil, of the proper grade, and WATCH whomever does the oil-change, that is of course you don't want to do it yourself. AND keep receipts.

_3

always keep the receipts. I get them done at the dealer since if they mess up, it is on them and MUCH easier to prove and claim with Mazda. If an independant shop messes up, you must deal with that small shop who might be less willing to comply.

From now on I will bring my own oil since they will only charge like $18 or so for the change including the filter at that point. I will watch my car from outside since they keep the garage doors open. If i see they use their bulk oil and not my own that I brought, i will make them redo it.

[krimsalt]

Me personally, I don't go to any mechanic for any work. Especially oil changes. Half the time you pay for synthetic but they still give you conventional (just to get some extra money)

[Flagrum_3]

always keep the receipts. I get them done at the dealer since if they mess up, it is on them and MUCH easier to prove and claim with Mazda. If an independant shop messes up, you must deal with that small shop who might be less willing to comply.

From now on I will bring my own oil since they will only charge like $18 or so for the change including the filter at that point. I will watch my car from outside since they keep the garage doors open. If i see they use their bulk oil and not my own that I brought, i will make them redo it.

Thats what I do, I just pick up my oil at CT when it's on sell, German Castrol 0w-30 and let the dealer do the dirty work, it's like $26 after taxes, but I've been going there so long they let me get under the car. I like to check everything out under there :chuckle

_3

[sube]

Thats what I do, I just pick up my oil at CT when it's on sell, German Castrol 0w-30 and let the dealer do the dirty work, it's like $26 after taxes, but I've been going there so long they let me get under the car. I like to check everything out under there :chuckle

_3

This is highly unusual, most if not all dealers will not let customers in the service area, and definitely not under the car on a hoist. They cite insurance regulations.

Pat.

[Cab0oze]

This really doesn't surprise me at all. I've been to 2 dealerships (1 in montreal, one in laval).

The dealership in montreal (west island) stole my led tails
Dealership in Laval stole my 2.3 emblems off my old sedan
In both cases I got my stuff back after a lot of fighting, and listening to ridiculous stories about why I was 'wrong'. For example, in the case of the emblems the BODY SHOP told me they 'accidently removed them' and they 'couldn't put them back on because the tape isn't sticky anymore'. The body shop couldn't figure out how to put emblems on. How bout that?? hahahaha

I learned a long time ago never to go to mechanics ( I have a lot of stories) unless my car is friggin falling apart, or its warranty work, and even in this case I make every effort to supervise the whole process

[Cab0oze]

This is highly unusual, most if not all dealers will not let customers in the service area, and definitely not under the car on a hoist. They cite insurance regulations.

Pat.

You know thats what I've been told in one or two cases, but I have been allowed in at certain garages. My new rule of thumb - if they wont let you see what they're doing, or show you what they did, they're not trustworthy.

[flex167]

You know thats what I've been told in one or two cases, but I have been allowed in at certain garages. My new rule of thumb - if they wont let you see what they're doing, or show you what they did, they're not trustworthy.

This could be applied to private garages but i think the reason dealerships don't allow customers to go

in has a lot to do with the insurence policy.

[Cab0oze]

This could be applied to private garages but i think the reason dealerships don't allow customers to go

in has a lot to do with the insurence policy.Ive been in a mazda garage and a GM garage, so I'm not so sure. They cited insurance reasons at first but I insisted and they let me go (which they wouldn't if it was that big of a deal)

[113GT]

Ive been in a mazda garage and a GM garage, so I'm not so sure. They cited insurance reasons at first but I insisted and they let me go (which they wouldn't if it was that big of a deal)

keep in mind, exceptions can always be made. While I was getting my sound system installed on my Acura CSX last summer at futureshop, they do not allow people in the install area while the car is being worked on. My buddy let me in the back during the entire install. Doesnt mean that they cant get into trouble doing it.

[gar_lei]

I used to be a manager at Future Shop, theres no such rule for not letting ppl in the garage. Its just the installer doesn't like it but he cannot kick u out.

[113GT]

I used to be a manager at Future Shop, theres no such rule for not letting ppl in the garage. Its just the installer doesn't like it but he cannot kick u out.

oh ya? which one?

[gar_lei]

Brossard
And the policy applies to all the stores as we had a discussion abt that during a huge general conference

[113GT]

Brossard
And the policy applies to all the stores as we had a discussion abt that during a huge general conference

oh okay. I guess the manager at the futureshop I went to was having a bad day and kicked everyone out of the back (unless the install was done and the customer was picking up their car and they were showing the functions etc) besides me since I insisted and my buddy was doing the install.

[gar_lei]

LoL perhaps~

[Ps3alltheway]

This really doesn't surprise me at all. I've been to 2 dealerships (1 in montreal, one in laval).

The dealership in montreal (west island) stole my led tails
Dealership in Laval stole my 2.3 emblems off my old sedan
In both cases I got my stuff back after a lot of fighting, and listening to ridiculous stories about why I was 'wrong'. For example, in the case of the emblems the BODY SHOP told me they 'accidently removed them' and they 'couldn't put them back on because the tape isn't sticky anymore'. The body shop couldn't figure out how to put emblems on. How bout that?? hahahaha

I learned a long time ago never to go to mechanics ( I have a lot of stories) unless my car is friggin falling apart, or its warranty work, and even in this case I make every effort to supervise the whole process

Same for me , man they try to fool you , but the worse ones are the dealerships , sometimes I'm thinking , does this guy behind the desk think I am stupid or what?

[Cab0oze]

sometimes I'm thinking , does this guy behind the desk think I am stupid or what?

I think they hope everyone is stupid because thats now they make a lot of money. And in reality, the vast majority of people that go there are completely clueless about cars.
However, when you see a car that has obviously been worked on, seems to me that is a good indication the person knows a thing or two and should not be f'ked with!

[113GT]

I am spreading the word around, I have about 30 people now who get their Mazda's serviced at Mazda Président, in Montreal who are taking their business else where.

I told the guy, since it was 5w 20 and wont hurt my car, ill pay the cheaper price of the non synthetic oil change, but this is not over and I will make them lose business..

He laughed at me so....its working for me.

30 people , 4 oil changes a year + other services = lots of money.

Plus they lost business on lease returns since, these 30 people (friends family and close coworkers) will buy their next mazda, if they do, at a different dealer.

Sucks for Mazda Président!

My goal is to deter 100 people from going there forever.

[Almeida]

It's all about word of mouth my friend. Sorry to hear you had to go through that shit.......shouldn't have to.


This is highly unusual, most if not all dealers will not let customers in the service area, and definitely not under the car on a hoist. They cite insurance regulations.

Really? Elite Mazda has let me under my car when it was on a hoist on more than one occasion.......maybe that's due to our club's relationship with them? Oh well. :)

[erik]

Sorry to bring an oldish thread back to life... but I'm wondering which dealer around Montreal won't be totally horrible for service? Bought the car at Longueuil Mazda but have never heard anything good/bad about their service department. Brossard was mentioned for decent service dept... Any input is appreciated!

[113GT]

i heard gabriel is bad and president is even worse....so any others would be ok.

[M_Duch]

I bring mine to Barnabe Mazda in St-Jean Sur Richelieu
Out of the 3 or 4 times ive been, I have no complaints!
In fact I got my IM changed under warranty last week.