Scambro Mazda (Scarborough Mazda)

[Murdoc]

I was greeted by a nice sales person, Gary Chen who told me that he was new to the scene. He showed me the models to which I pointed out I wanted the Mazda 3, but deciding between hatchback and Sedan. He takes me out for a test drive for both cars, showing me the exterior and interior.

We're now at his desk to discuss the details of the car. Gary asks me when I want the car and I told him I'm not sure if I would like to go through with my purchase. He appears honest, showing me the small amount of commission he makes and telling me that the dealership has sold 6/8 cars, the quota for the day. He says he would do anything possible to accommodate my needs. After I had chosen the colour of my choice, he checks and finds that they are out of stock. He tries to sell me out of taking the desired colour, but I insisted and he finally agreed to ship the desired colour from another dealer. He scribbled down on a piece of paper on the features of the car and the cost to finance bi-weekly, but wouldn't answer to the final cost of the car when asked. I told him I wanted a deal on the car, stating that I would like leather seats and tinted windows for free. He takes the piece of paper to talk to his boss Sohail Iqbal (a Finance Manager) and after a good 5 minutes he comes back out saying no problem. My mom double confirmed with him that this deal is still in effect, he nods and says "ok", but the piece of paper that he scribbled on is now missing.

We were then redirected to Sohail and into his office. He drafts a Vehicle Purchase agreement. He tells me the cost to finance the car is currently $156 bi-weekly at 0% for 84 months and asked if I am willing to pay $4 for heated seats and a moon roof. It sounded like a no-brainer to me, so I agreed. They took a deposit of $500. Without being told what my rights are, Sohail tells me to sign at the "X"es. I was naive back then and signed quickly without double checking the contents of the agreement. He then tried to sell me into financing insurance making it sound like it is mandatory. His words were "everyone gets it." and "it's only $11/mo.", it was only after my mom's careful reading that she told me it was optional. He did similar things for the rust-proof protection, paint-job protection and extended car warranty. There were lots of pressure coming from him on these plans. Whenever we said we'd think about it, his face would darken.

Upon review of my vehicle price when I got home, I noticed he charged me the tinted windows. I went on Mazda.ca to build the same car to compare the difference. I noticed I was being charged ~ $2000 more! I saw that he had sneakily included the GS-L package into the basic price of the car to mislead me into believing that I was getting that package for free. He threw in OMVIC fee, a registration fee (later explained to me as security etching when I went back) and the whole vehicle after tax was $29,118.42!!

I asked my friends and went on online forums to find that I had been ripped off significantly and got very angry. I called OMVIC, APA, Mazda Canada to try to solve the problem. We even went back to the dealer complaining that I had been mislead speaking directly to the Sales Manager. After an hour of back and forth heated negotiation, they were willing to allow me to build a new vehicle, but not cancel my agreement. We took the basic 2012 Mazda 3 GS-Skyactive, took out the GS-L package and tinted windows, but they didn't have the aluminium in stock. The sales manager, Amandeep Bassi, asked us to "help do him a favor" to choose either Newport slate, black or white. I told him I didn't like either of those colours (mainly because white cost an extra $200). We asked him to ship an aluminium one from another dealer, but he refused saying that it would cost the dealership $500 and he refuses to pay out of his pocket. We went back and forth for a while and finally settled on the white while waving the $200 fee.

When I asked what the "registration" fee was, this was how the conversation went:

Me: So tell me, what is this Registration fee?
AB (Amandeep Bassi): It's a security thing, everyone gets it.
Me: Can you explain what security you are talking about?
AB: It's security etching on the windows.
Me: Oh, in that case, I don't want it.

*AB looks scared*

AB: Like I said, I need you to do me a favor.
Me: I can't, because I don't need it.
AB: In that case, you can take the old deal, because you signed and agreement with us and we didn't have to do you this favor.
Me: You can't just package something that I don't need, sell it to me and charge me $798. Tell me is it optional?
AB: It's an option but it's included with the basic vehicle.

The conversation spirals with him concluding 2 things: 1) It was my fault for not reading the vehicle purchase agreement the first time around before I signed it (to which I was pressured by Sohail and that he purposely omitted the explanation of the details of the agreement). 2) I have a choice between paying the fee now with my current agreed upon vehicle or take the one with the GS-L package and tinted windows.

I had no choice but to take the registration fee.

All in all, this ruined my first car buying experience. It ruined Mazda as a cool brand for me. None of the people/organizations mentioned in this post was able to do anything for me and the purchase from the beginning was deceptive. It made me paranoid of all dealers in the future and any agreements signed. This was the worst purchasing experience ever.


Do me a favor, don't ever go there.

[eSS]

Geeze 29k. I paid 22k out the door with my trade in. I too was coerced when going through financing to go with all thier packages and what not. But you do have the option to opt out of it all. But it seems they did get sneaky when throwing in the other package. It if I'm not mistaken you have to step up to that package to get the leather seats.

As for the tints and what not I chose to do all that separately from someone else as the dealer charged way too much for one service.

Sorry to heat about your experience hopefully owning the car is a much better experience for you

[Hyperion]

That's sucks, but you really should have read any legal paper given to you.
Also, I don't know anyone that would ever get tints and leather seats for free. That's $300 for the tints and probably $500 for the seats (not 100% sure on the leather price).
Most people have a hard time getting stock mats and a paint stick.
After writing that and rethinking about what you asked for, I'm actually kinda laughing at you thinking you were going to get $800 for free. That will never happen.

[stevenma188]

Sorry about your bad experience. What did we learn from this? Do your research before signing the paper.

[trulankan]

Sorry about your bad experience. What did we learn from this? Do your research before signing the paper.

always read everything, skim if you have to but dont just sign it blindly, especially if its a large document. All the pricing will be on it. You have to do your due diligence and protect yourself in these cases. Also, there is a 10-day period in which you can cancel your contract under the Consumer Protection Act but im not sure if it applies to buying cars. Dealerships can be sneaky at times, it all depends on the people running it. important thing to remember is to walk away if you dont like the deal!. This makes them more likely to go through with your demands. You're the customer, they need you not vice-versa. I wouldnt have gone through with it if they couldnt get the right colour. I find it ridiculous that the sales manager wouldnt pay to have the vehicle ordered from another dealership lol

[Jackal]

always read everything, skim if you have to but dont just sign it blindly, especially if its a large document. All the pricing will be on it. You have to do your due diligence and protect yourself in these cases. Also, there is a 10-day period in which you can cancel your contract under the Consumer Protection Act but im not sure if it applies to buying cars. Dealerships can be sneaky at times, it all depends on the people running it. important thing to remember is to walk away if you dont like the deal!. This makes them more likely to go through with your demands. You're the customer, they need you not vice-versa. I wouldnt have gone through with it if they couldnt get the right colour. I find it ridiculous that the sales manager wouldnt pay to have the vehicle ordered from another dealership lol

This does not apply to cars (unless this has changed recently). There is no 10 day cooling off period in this case. I believe you'd have to prove fraud in order to void this contract. Make sure you read the contract carefully. If you put down a deposit, you bought it.

[greenman]

I am so sorry to hear your experience... I got poor experience from Markham Mazda (both from sales and Financial Manager) as well ... sneaky people!

[flex167]

Sorry about your bad experience. What did we learn from this? Do your research before signing the paper.

I`d say "Do your research even before walking into any dealerships!!":gg

[Aitch]

Lesson #1: Never negotiate (even in the final stages) based on the monthly payment. Being asked if you would like the leather for an extra $4/month is basically paying for the package.

The paper you signed should be the bill of sale, which shows all the content of the car, the pricing for each option, the total price, and THEN the financing.

[MattL]

Yeah Ajax mazda tried to upsell me on a few things by monthly fee speeches.

I ended up having the same situation with the whole "won't get your colour because it will cost us too much" thing and I settled on black mica instead of sky blue. I would've gone with the white, but that wasn't one of the three options I was offered..

Some of the best lessons are the hardest learned my friend. Next time you and I go to get new cars, if we do, we will be more than well equipped with these poor experiences.

[js593]

Extra cost for a white car? Its the most common color out there?!
After taxes, financing, and registration costs, my car cost me 28,100. The dealer left the price at a negotiated price as we previously discussed. This was for an 11 hatch 2.5 GS. I feel i got a great deal, some say i got ripped. The guy I dealt with was AMAZING, no pressure, no hassle, and i was out the door with my car 1 hour later. I also got some extra protection (rip & tear, rust inhibitor) I didn't bother get extended warranty because i have full intentions of modding my car. (turbo setup being ordered in spring)

You win some, you loose some. Sorry to hear your experience was a bust.

[eSS]

Extra cost for a white car? Its the most common color out there?!
After taxes, financing, and registration costs, my car cost me 28,100. The dealer left the price at a negotiated price as we previously discussed. This was for an 11 hatch 2.5 GS. I feel i got a great deal, some say i got ripped. The guy I dealt with was AMAZING, no pressure, no hassle, and i was out the door with my car 1 hour later. I also got some extra protection (rip & tear, rust inhibitor) I didn't bother get extended warranty because i have full intentions of modding my car. (turbo setup being ordered in spring)

You win some, you loose some. Sorry to hear your experience was a bust.

Paid an extra $200 for White on my Skyactiv 3:s

[McGoldie]

One thing I learned when buying a car is not to be afraid to walk away.
There is more then one place to buy a vehicle.
So long as it is before any signatures are put on paper.

[Aitch]

Half the paint options are listed as being an extra $200 FYI.

[MattL]

Half the paint options are listed as being an extra $200 FYI.

Really? On the mazda3 I only see/was told white was the extra $200.

[Aitch]

Never mind, I'm wrong. Now I think of it, the $200 was for CWP and I think one other colour, not 1/2 of all the colours though.

[S.F.W.]

Never mind, I'm wrong. Now I think of it, the $200 was for CWP and I think one other colour, not 1/2 of all the colours though.
it used to be on all the "mica" colours

[Kiyomi]

dont let a dealership ruin your experience with mazda. the sales associates just work there, and will do anything to get more money, probably 99% could care less about the brand/car they sell. lesson learned for next time.

[RTEnthusiast]

If you REALLY want to read about Scarboro Mazda (and Sohail Iqbal specifically, Aman Bassi when he was a salesman, and the gm of the dealership, Michael Phan, who refers to himself as "Mr Phantastic"), look back into my threads.

OMVIC actually has a huge file on Scarb Mazda and it's a wonder they're still in business.

[flex167]

Murdo...not saying you will feel any better ( no one should)after reading this but just wanna to let you know that you`re not alone and there`s someone else got much worst experience than you have.


http://www.thestar.com/business/article/805836--car-salesmen-charged-for-overselling-by-25-000#article

[proDJtege]

Murdo...not saying you will feel any better ( no one should)after reading this but just wanna to let you know that you`re not alone and there`s someone else got much worst experience than you have.


http://www.thestar.com/business/article/805836--car-salesmen-charged-for-overselling-by-25-000#article

Wow I bought my first Pro from them and it was a fine transaction, but that was way back in 2006 or so. CRAZY!

[azdame]

Wow I bought my first Pro from them and it was a fine transaction, but that was way back in 2006 or so. CRAZY!

That was during the Alan Balinsky days when he was GM. A lot of staff left shortly after Alan moved to Toyota. I think he's here on the forums too.

[Stretch]

Agincourt Mazda also screwed me by lying about that 'mandatory financing insurance' and onyl after signing the paperwork and coming back to pick up the deal, while still not happy, it was revealed that I could have not taken it. I feel your pain bro.
eric

[Flagrum_3]

That was during the Alan Balinsky days when he was GM. A lot of staff left shortly after Alan moved to Toyota. I think he's here on the forums too.

Yeah, those were the days. The place felt like home when Alan was there. I used to chat it up with him, roam freely around the dealership, check out his racers, check out the guys were doing what they were supposed to be doing on my car. Now with the new managment, it's just like every other dealer; service area is closed off completely, everyone badgers you etc;. I've heard alot of bad things with the place recently, hense I don't go there for anything anymore,...too bad.

_3

[azdame]

Yeah, those were the days. The place felt like home when Alan was there. I used to chat it up with him, roam freely around the dealership, check out his racers, check out the guys were doing what they were supposed to be doing on my car. Now with the new managment, it's just like every other dealer; service area is closed off completely, everyone badgers you etc;. I've heard alot of bad things with the place recently, hense I don't go there for anything anymore,...too bad.

_3

Yeah! Those were the days seeing his race FC and the FB in the back just parked. It kind of felt like going to your uncle's garage, just like home and very chill. Those days were amazing! Alan actually referred me to his race engine builder. I had my FC engine rebuilt by New MazMark Auto back in 2007.


Agincourt Mazda also screwed me by lying about that 'mandatory financing insurance' and onyl after signing the paperwork and coming back to pick up the deal, while still not happy, it was revealed that I could have not taken it. I feel your pain bro.
eric

Agincourt Mazda actually screwed up my mother in law's new vehicle purchase. They ordered a 2008 Mazda3 GS w. Sunroof AUTO SEDAN WHITE, ended up getting a Storm Gray with no sunroof. I don't know how they messed this up. What sucks is that I am now in the industry after the fact. I would have stirred up a storm.

[Flagrum_3]

Okay just to update the "situation" at Scambro Mazda a tad....I'm a little at fault here as I have been extremely busy lately with the purchase of a new condo and all the shit that goes along with it, and haven't payed much attention to the mileage I've put on my present oil. So I'm a bit over the 10k mark and I have to get it done pronto. So I take it to Scambro for a simple oil change and I supply the oil. Heres where it starts, first thing I notice the tech jumps in my car and takes off down the road, I'm thinking what the F*** is he doing? I approach the service advisor and ask; "Where's he going with my car?" SA; "Oh he's doing a test drive, it's customary", Me; "Customary my ass" did I complain of any issues? Did I not say I'm in simply for an oil change? SA; "yes, but", Me; "no buts, there is absolutely no reason for my vehicle to be driven off the dealer grounds or for a test drive". I told him for future reference (not that I plan on ever going back) to note under my profile; 'NO test driving unless specified'. Anyways it goes on; they service the car and I hear them page me, I figure great their already done. The service advisor informs me I have a valve cover leak and my plugs need changing...What? I then informed him I just changed the plugs recently with oem iridiums and even more recently did an engine cleaning, where I noticed no leaks plus my car hasn't used a drop of oil in 10k...I then told him; "I do not appreciate the attempt to con me into paying for unnecessary work, and then asked to see the empty oil containers which I had brought. To top it all off the dumbass SA tries to lecture me on using 0w-30 instead of Mazda recommended 5w-30...I simply told them "you have just lost a customer".

Anyways, point here> DO NOT service your vehicle at Scambro Mazda, period.

_3

[r4mi5awi]

http://25.media.tumblr.com/tumblr_mecffj69Wg1qfw2dno1_400.gif

[McGuyver_3]

Okay just to update the "situation" at Scambro Mazda a tad....I'm a little at fault here as I have been extremely busy lately with the purchase of a new condo and all the shit that goes along with it, and haven't payed much attention to the mileage I've put on my present oil. So I'm a bit over the 10k mark and I have to get it done pronto. So I take it to Scambro for a simple oil change and I supply the oil. Heres where it starts, first thing I notice the tech jumps in my car and takes off down the road, I'm thinking what the F*** is he doing? I approach the service advisor and ask; "Where's he going with my car?" SA; "Oh he's doing a test drive, it's customary", Me; "Customary my ass" did I complain of any issues? Did I not say I'm in simply for an oil change? SA; "yes, but", Me; "no buts, there is absolutely no reason for my vehicle to be driven off the dealer grounds or for a test drive". I told him for future reference (not that I plan on ever going back) to note under my profile; 'NO test driving unless specified'. Anyways it goes on; they service the car and I hear them page me, I figure great their already done. The service advisor informs me I have a valve cover leak and my plugs need changing...What? I then informed him I just changed the plugs recently with oem iridiums and even more recently did an engine cleaning, where I noticed no leaks plus my car hasn't used a drop of oil in 10k...I then told him; "I do not appreciate the attempt to con me into paying for unnecessary work, and then asked to see the empty oil containers which I had brought. To top it all off the dumbass SA tries to lecture me on using 0w-30 instead of Mazda recommended 5w-30...I simply told them "you have just lost a customer".

Anyways, point here> DO NOT service your vehicle at Scambro Mazda, period.

_3

Not to go against you in terms of the road test, however, dealers are trying to prevent people returning saying that a vibration for example is now present which was not there before. They tried implementing the same thing at my dealer as we had a legit reason to do so, but that quickly ended. Jobs that require road testing get road tested. But people still try to pull off some stupid things to get stuff for free.

[Flagrum_3]

Not to go against you in terms of the road test, however, dealers are trying to prevent people returning saying that a vibration for example is now present which was not there before. They tried implementing the same thing at my dealer as we had a legit reason to do so, but that quickly ended. Jobs that require road testing get road tested. But people still try to pull off some stupid things to get stuff for free.

Hey thats all fine and dandy Dan, but how does roadtesting the vehicle beforehand, prevent people from complaining after service has been performed? Unless the customer is complaining of drivability issues, there is absolutely no reason for the customer's vehicle to driven off the lot. I'll agree if work of a more indepth nature is performed, such as brake/suspension or tire work for instance, then a test drive afterward would be warranted and actually standard procedure for the customer's safety and for the protection of the garage doing the servicing. Otherwise they have no right to drive off.

_3

[slam525i]

That's weird. I had an okay experience there just last week... Okay as in not great but not bad. They did put 4 km on it, which is a little high, but whatever.

They didn't have the DRL recall part, but I suspect it was already done when I had my foggy headlights replaced by warranty. They should have had the part though. They told me about it when booking.

They tried to sell me some "de-carb" package, which confused the hell out of me as I was thinking "carburator???" (airplane engines still use carbs). I just turned it down when they gave me some crap about de-carbonizing the engine.

If they told me I had all those problems when I know I don't (your valve cover and spark plugs), I'd probably write to everyone under the sun. Thanks for sharing. I'll have to be even more cautious in the future.

[McGuyver_3]

Hey thats all fine and dandy Dan, but how does roadtesting the vehicle beforehand, prevent people from complaining after service has been performed? Unless the customer is complaining of drivability issues, there is absolutely no reason for the customer's vehicle to driven off the lot. I'll agree if work of a more indepth nature is performed, such as brake/suspension or tire work for instance, then a test drive afterward would be warranted and actually standard procedure for the customer's safety and for the protection of the garage doing the servicing. Otherwise they have no right to drive off.
_3

the reason is to know the problem (be it one is there) before the car comes in to properly document it. Just a way to make sure we cover our bases is all. But like I said they quickly got rid of it.


That's weird. I had an okay experience there just last week... Okay as in not great but not bad. They did put 4 km on it, which is a little high, but whatever.

They didn't have the DRL recall part, but I suspect it was already done when I had my foggy headlights replaced by warranty. They should have had the part though. They told me about it when booking.

They tried to sell me some "de-carb" package, which confused the hell out of me as I was thinking "carburator???" (airplane engines still use carbs). I just turned it down when they gave me some crap about de-carbonizing the engine.

If they told me I had all those problems when I know I don't (your valve cover and spark plugs), I'd probably write to everyone under the sun. Thanks for sharing. I'll have to be even more cautious in the future.

Probably an injector flush they were referring to as a de-carb. On non direct inject engines(non speed 3 motors) it makes a huge difference. At least the stuff we use

[slam525i]

Probably an injector flush they were referring to as a de-carb. On non direct inject engines(non speed 3 motors) it makes a huge difference. At least the stuff we use

It was explained to me as 3 things, 1 going into the fuel rail, 1 going into the intake, and... I forgot the third one because I stopped really paying attention.

Can you explain what it is that you use and how it works? What effect does it have? Why isn't it in the manual?

[Flagrum_3]

the reason is to know the problem (be it one is there) before the car comes in to properly document it. Just a way to make sure we cover our bases is all. But like I said they quickly got rid of it.


Probably an injector flush they were referring to as a de-carb. On non direct inject engines(non speed 3 motors) it makes a huge difference. At least the stuff we use


Here in lies the difference and the reason I got pissed! I was not complaining of any issues and told them specifically I just wanted a simple oil change, nothing else and they even had it on file that I bring my own oil. If I was complaining about a drivability issue or a noise then I would expect them to test drive the vehicle, but not for a simple oil change....that is where the issue was and actually the next day, on the phone (the service manager called me), he agreed there was no reason for the tech to drive off with my vehicle under those circumstances and said they would review their procedures.

Anyways the main point was them trying to upsale me and suggesting there was issues when there wasn't, that is right inline with theft as far as I'm concerned and not to mention fraud lol.





It was explained to me as 3 things, 1 going into the fuel rail, 1 going into the intake, and... I forgot the third one because I stopped really paying attention.

Can you explain what it is that you use and how it works? What effect does it have? Why isn't it in the manual?

The third thing usually mentioned on the list is probably the combustion chambers. Anyways the process is just like the fuel system cleaner you purchase at any store and pour in your tank, just a little more concentrated. They attach it to your intake system and run the engine. It will clean any carbon deposits you have in the fuel intake system, specifically the areas mentioned. If you don't use a fuel system cleaner on a regular basis such as STP or whatever brand purchased at a store, ( I use one before every oil change), then it would probably be a good idea to have this procedure done periodically and it depends on your mileage, or if you notice any lack of engine performance.


_3

[McGuyver_3]

It was explained to me as 3 things, 1 going into the fuel rail, 1 going into the intake, and... I forgot the third one because I stopped really paying attention.

Can you explain what it is that you use and how it works? What effect does it have? Why isn't it in the manual?

The one going in the fuel rail will clean the injectors, the one going in the intake will clean all the carbon build up in the manifold however we don't have this particular one as we use just the rail one. As far as i know the intake one is for direct inject motors aka speeds. The third is probably a fuel tank additive. Which we used to use but on personal opinion made absolutely no difference

[yuvannr]

just to add to this point, they hate modifications ! When i went down to service my car a few weeks ago, man oh man did i get a lecture from this "service advisor" and the crew about how my car had been overly modified .. which it really isn't !!

[Kiyomi]

just to add to this point, they hate modifications ! When i went down to service my car a few weeks ago, man oh man did i get a lecture from this "service advisor" and the crew about how my car had been overly modified .. which it really isn't !!

LOL.

[Gloomfrost]

So I'm currently buying a car used off of someone (acquaintance) who got taken for a pretty wild ride by Scamboro.
Have a looksee:

http://img507.imageshack.us/img507/1653/billofsalesscamboro2.png

Quick question: car has currently ~9000km without having the first service done. It's sat underground for the past month or so. I can take it to another dealership and still maintain that nice extended warranty right? (I'm also assuming it transfers to the 2nd owner)

[S.F.W.]

So I'm currently buying a car used off of someone (acquaintance) who got taken for a pretty wild ride by Scamboro.
Have a looksee:

http://img507.imageshack.us/img507/1653/billofsalesscamboro2.png

Quick question: car has currently ~9000km without having the first service done. It's sat underground for the past month or so. I can take it to another dealership and still maintain that nice extended warranty right? (I'm also assuming it transfers to the 2nd owner)

You are close enough to the service interval that you should be fine. The warranty does not automatically transfer, a dealer needs to file paperwork with Mazda.

[zzz3]

dammn 30k for a mazda3. you must get excellent customer service.

[Jackal]

30k for a mazda3. you must get excellent customer service.

Yeah if the original owner actually thought about an oil change or a service? Buy a 30k car and not service it. Noice.

[Default User]

7 years of financing is plain robbery

[Gloomfrost]

You are close enough to the service interval that you should be fine. The warranty does not automatically transfer, a dealer needs to file paperwork with Mazda.


Thanks. Do I need to back to Scarbs or can I do the paperwork at another dealer? I'd want to avoid scarboro Mazda if possible.. (it's also far..)

[S.F.W.]

Thanks. Do I need to back to Scarbs or can I do the paperwork at another dealer? I'd want to avoid scarboro Mazda if possible.. (it's also far..)
Any dealer can do it, but there may be a fee, I think around $50-$75

[Stathakos]

Hey! I bought my Mazda 3 from Scambro (Scarborough) Mazda too! also from Gary! He was really nice, even though his english isn't too great. However their management team are a bunch of d-heads! On one occasion one of the managers said "do you think im stupid?" and continued to yell at me. Totally unprofessional, I take my car to Agincourt Mazda because its close, but they have a habit of trying to sucker me in to buying things my car doesn't need. Anyone have a better dealer I can go to for service?

[jchc91]

This sucks that you got a terrible experience. It's situations like these that make dealerships look like huge scumbags. And it's too bad too because then the few good dealerships get a bad reputation too. However, I hope that this doesn't deter you from enjoying your new purchase to the maximum!

I recommend Avante. I've had nothing but good experiences there each time I brought my car in.

P.s. $1598.00 for an underbody rustproof? They sell the full package at Canadian Tire for $100 + Labour... Don't they?

[dori]

Hey! I bought my Mazda 3 from Scambro (Scarborough) Mazda too! also from Gary! He was really nice, even though his english isn't too great. However their management team are a bunch of d-heads! On one occasion one of the managers said "do you think im stupid?" and continued to yell at me. Totally unprofessional, I take my car to Agincourt Mazda because its close, but they have a habit of trying to sucker me in to buying things my car doesn't need. Anyone have a better dealer I can go to for service?

If you find a better dealer to bring your car for service, please let me know too. I went Scambro to take my car for service before, and the service advisor(lady) tried to sell me every single possible service she could think of.
I declined all, and she started using scare tactics to scare me. That was very disgusting.

[krimsalt]

Scarboro Mazda is horrible. Contact Mazda Canada and complain about them, as I did. If enough people complain about the scammy service Mazda Canada said they'd revoke their license. They've already investigated Scarboro Mazda in relation to the iffiness I received with my car. More people need to complain

[Stathakos]

I emailed Mazda Canada and complained! Lets see who "Thinks you're stupid" now

[jchc91]

Any update to if Mazda Canada is doing anything to resolve the problem?

[r4mi5awi]

Mazda NA operations need sales, so don't hold your breath lol

[Stathakos]

I got a reply from Mazda Canada, they said I should contact the Head manager there and let him know about my issues.... that's like going to a serial killer and asking him to stop murdering people. (Weird analogy, I know)

R4mi5awi, true, but I'd rather not have this, working on my car. http://imgur.com/iiSACtC

[Stathakos]

http://imgur.com/iiSACtC *

[r4mi5awi]

http://imgur.com/iiSACtC *

Haha!

[zzrguy]

Looking at that bill you got raped, my rust undercoat only cost 800$ for lifetime and 2gs for mazda finance? mine was free... wow you got hosed i got a 5door hatch 2012 sky for 26k out the door with rustproofing

[Kiewan]

I just got my power steering recall done at scambro Mazda. Just picked up the car used and went in for a routine servicing. They do pressure you into a lot of things but a kid named Michael was at least helpful with me. I recommend avoiding this dealership. Any suggestions? GTA preffered

[MickiWasHere]

wow.. didn't know scarboro mazda is getting a lot of complaints. i got my car there and no bad experiences so far.

[MickiWasHere]

guess what guys! i'm at scarboro mazda right now to get something fixed and they do acknowledge TM3 members.. i was given 20% off for parts and 10% off for service.. not bad :chuckle

[Kiewan]

guess what guys! i'm at scarboro mazda right now to get something fixed and they do acknowledge TM3 members.. i was given 20% off for parts and 10% off for service.. not bad :chuckle
20% off parts? Thats better than MOT. Wtf scambro

[MickiWasHere]

20% off parts? Thats better than MOT. Wtf scambro

yepp! you heard that right.. 20% off for parts :)

[Kiewan]

yepp! you heard that right.. 20% off for parts :)

Are they stolen? Haha

[optiklenz13]

What the what? I always buy my oil filter there. Lol.

[MickiWasHere]

What the what? I always buy my oil filter there. Lol.

you probably just forgot to ask :)

[Canadianbacon]

Going on Tuesday for oil change

I went there my previous oil change and 2yr service and got a discount also and its close to my house.

Also they will bring you into the service bay if they would replace something like brakes or a part, and show you how worn it is or damaged. positive so far for me great dealership

[Mty Mous]

I've been getting the discount on parts for YEARS now ... since I had the Miata back in '02. I used to balance my parts purchases between them and MoT, but once Joe left MoT I now just go to Scarborough Mazda for all my Mazda parts cause no BS and they know me there due to all the Mazda's at home. lol

Yes, MikiWasHere is correct on the discount % for parts!!

[ryan2.3]

I just got an email about them about an upgrade event they're doing. Is any other dealers doing this? we were looking at upgrading the 2011, and if i can avoid them i would, but if they're giving a higher trade in than others, i may tough it out dealing with them again

[S.F.W.]

I just got an email about them about an upgrade event they're doing. Is any other dealers doing this? we were looking at upgrading the 2011, and if i can avoid them i would, but if they're giving a higher trade in than others, i may tough it out dealing with them again

All dealers will offer the same deal. The flyer is just trying to get you into the dealership.

[416GXM3]

I just got an email about them about an upgrade event they're doing. Is any other dealers doing this? we were looking at upgrading the 2011, and if i can avoid them i would, but if they're giving a higher trade in than others, i may tough it out dealing with them again

I will never again deal with this guys...my first car buy experience was soo horrible.got duped into buying a car with electrical problems. which was fixed.. but it totally scarred me about their dealership...They gave me free oil change x3..but its not enough to take away the frustrations I had with dealing with them

[ryan2.3]

i made an appointment for ajax mazda haha