Mazda recalling 2.2M vehicles due to trunk damper corrosion issue

[hoodlum]

http://www.theglobeandmail.com/globe-drive/news/recalls/mazda-says-to-recall-23-million-vehicles-worldwide/article31658190/

The Japanese auto maker said it was recalling around 390,000 vehicles – including the Mazda 3, which is available as sedan and hatchback, and the CX-3 SUV crossover in Japan – to fix the damper stays on their rear gates, which may corrode and break if exposed to salt.

Mazda said it planned to recall an additional 1.8 million vehicles in overseas markets over the same issue, although it declined to give a regional breakdown. The affected vehicles were produced between December 2007 and December 2015.

[Default User]

So all those people that paid to KROWN their cars....

[cwp_sedan]

This has to do with the rear dampers for the trunk for those that only read headlines. Speaking of that, headline update to reflect article.



"Mazda Motor Corp. said on Thursday it would recall a total of 2.3 million vehicles worldwide over potential problems with their rear gates, along with a separate issue involving diesel engines.The Japanese auto maker said it was recalling around 390,000 vehicles – including the Mazda 3, which is available as sedan and hatchback, and the CX-3 SUV crossover in Japan – to fix the damper stays on their rear gates, which may corrode and break if exposed to salt.

Mazda said it planned to recall an additional 1.8 million vehicles in overseas markets over the same issue, although it declined to give a regional breakdown. The affected vehicles were produced between December 2007 and December 2015.

The company also announced a domestic recall of around 110,000 vehicles produced between August 2014 and August 2016 including the Mazda 3 and CX-3 over a computer problem with their diesel engines.
The nation’s fifth-largest auto maker sold roughly 1.5 million vehicles in the year ended March, mainly in North America."

[Default User]

Didn't even click the link to read article. LOL

[Dubcee]

So all those people that paid to KROWN their cars....

Did a smart thing to help protect the other 98% of the car?

Glad to hear Mazda is doing the right thing and fixing it.

[Kiewan]

This will be great for my trunk, as it is completely inoperable at the moment... won't open from doorsill, keyhole or emergency release from. Inside the trunk.

[Seshan]

So what is the problem exactly? is it rust where they connect to the frame of the car? I noticed rust there a long time ago XD (2012 hatch)

[Milan96]

So what is the problem exactly? is it rust where they connect to the frame of the car? I noticed rust there a long time ago XD (2012 hatch)

Someone told me it has to do with the struts that keep the trunk open I believe on hatchbacks

[justmazduh]

so is this only for Mazda 3 hatches 2010-2013 tho? or does it include the sedan types? cuz I have a 2011 mazda 3. hmmm

[sarujo]

I just checked Mazda Canada's online recall tool and got nothing for my 2010 Sport hatch. hmmm

https://www.mazda.ca/en/owners/recalls/

[xxfinity]

Just checked too... Nothing on my 2012 mazda 3 sport skyactiv

Sent from my SM-G935W8 using Tapatalk

[Default User]

Wouldn't be the first time a manufacturer didn't advise the MoT of a recall.

[The Wolf]

nvm. should've read the article.

[Reddie1337]

I talked to my local dealer, they know of it, but there are no available parts yet, so they haven't given out exact cars yet (they said mine was included, but couldn't do anything about it yet)


-Reddie

[416GXM3]

any updates on this recall and if 2011 mazda 3 hatchbacks are involved and if anyone has turnover their car to any dealerships to have it fixed?

[WHO]

Contacted Mazda about it last week, and after a few days they gave me the same B.S. answer again : no parts.

They explained that's why they haven't even sent a letter to the owner. How can they get away with not even warning the owners of the potential danger from the hatckback slamming shut on you?

[Booter22]

i just checked my 2010 there is nothing open on it.

[Johns 08 3 GT]

There are a few dealers in the GTA who have stock.

[sarujo]

I received a letter today from Mazda informing me my vehicle was part of the recall; however no parts were currently available and that I was to wait for a second notification sent by them before going to a dealer to schedule a repair (at no cost).

Further questions about this campaign are to be directed to their Customer Experience Center at 1-800-263-4680

This letter listed the following affected vehicles:

2013-2016 CX-5 Prod Dec 15 2011 to Dec 26 2015
2010 - 2013 Mazda 3 including MazdaSpeed 3 Prod Nov 18, 2008 through June 11 2013
2012 - 2016 Mazda 5 Prod Oct 26, 2010 through Dec 26 2015
2016 CX-3 Prod March 10 2015 through Dec 26, 2015

[WHO]

I received a letter today from Mazda informing me my vehicle was part of the recall; however no parts were currently available and that I was to wait for a second notification sent by them before going to a dealer to schedule a repair (at no cost).

Further questions about this campaign are to be directed to their Customer Experience Center at 1-800-263-4680

This letter listed the following affected vehicles:

2013-2016 CX-5 Prod Dec 15 2011 to Dec 26 2015
2010 - 2013 Mazda 3 including MazdaSpeed 3 Prod Nov 18, 2008 through June 11 2013
2012 - 2016 Mazda 5 Prod Oct 26, 2010 through Dec 26 2015
2016 CX-3 Prod March 10 2015 through Dec 26, 2015

Yeah I also received the letter, this only a few days afterI contacted Mazda Canada about it.

[Mimizu man]

Still haven't received one for my Mazda 5.
They're sure taking theiir sweet time sending out notices. Only been 5 months since the recall.

[js593]

Got mine in the mail a few weeks ago. Dealer even called me and asked me to bring in the car asap. I asked them if they would pay for the tow there and back and they said no lol.

[WHO]

After I insisted with Mazda Canada CS, they told me they made a "special arrangement" for me with a local dealer. By chance, it happens to be the dealer closest to my home. I called, and they said no such special arrangement was made, and I'll be 17th on the waiting list... whatever. Can't say I'm surprised, Mazda and fiasco go hand-in-hand.

[WHO]

After I insisted with Mazda Canada CS, they told me they made a "special arrangement" for me with a local dealer. By chance, it happens to be the dealer closest to my home. I called, and they said no such special arrangement was made, and I'll be 17th on the waiting list... whatever. Can't say I'm surprised, Mazda and fiasco go hand-in-hand.

So after more confusion, Mazda Canada called me back, saying the dealer would call me within 3 days. They did, the next day, and gave me an appointment.
The fix took 20 minutes (I guess it's basically 4 bolts out, 4 bolts in). So I guess after all that confusion and wasted time, they came through on that end.

But the whole thing was just a brutal reminder of how unpleasant it is to visit a stealership. During my visit, I barely hinted on other issues I've had with the car and it was clear all they saw was dollar signs... like "we can fla$h the $oftware and $ee if it help$". I just said Thank you, don't call me I'll call you and left. Bottom line, I guess my car won't see a Mazda technician for another fews years, until the next recall. I've only been twice since I took the delivery, both times for things under warranty/recall.

[bpsmicro]

The fix took 20 minutes (I guess it's basically 4 bolts out, 4 bolts in). So I guess after all that confusion and wasted time, they came through on that end.
My wife was at our local dealership the other day with our 3, and asked (again) about making an appointment for her Mom's CX-5 for the recall (she's 86, so we do all car-related stuff).
So the deal was, they had some in stock, but were booking appointments to get it done two weeks from now. By which time they expected to have run out again. And they had no idea if/when they'd get more.
After some grumbling, the dealer finally agreed to book the appointment in 2 weeks, but hold one of the kits. We'll see if that plays out.

If it'd been me, I'd have just told them to give me a kit now, and I'll carry it in the back seat until the appointment.

[WHO]

My wife was at our local dealership the other day with our 3, and asked (again) about making an appointment for her Mom's CX-5 for the recall (she's 86, so we do all car-related stuff).
So the deal was, they had some in stock, but were booking appointments to get it done two weeks from now. By which time they expected to have run out again. And they had no idea if/when they'd get more.
After some grumbling, the dealer finally agreed to book the appointment in 2 weeks, but hold one of the kits. We'll see if that plays out.

If it'd been me, I'd have just told them to give me a kit now, and I'll carry it in the back seat until the appointment.

Wow, that's some poor inventory management. The solution is pretty simple: don't book more appointments than the stock you have... :bang

[Flunk]

I got a letter in December, but still haven't been notified that the parts are in. At this point I've decided I don't really care to call and yell at my dealer because I'm planning on selling the car in less than a month.

[trance|ghost]

I had my car in for a seat warranty job at forbes mazda roughly 3 weeks ago...

(I have the rocky seat issue) anyways.. they also performed this recall as well when they replaced my seat rail.

[WHO]

I had my car in for a seat warranty job at forbes mazda roughly 3 weeks ago...

(I have the rocky seat issue) anyways.. they also performed this recall as well when they replaced my seat rail.

How was it under warranty, do you still drive your 2012 Speed3?

[Johns 08 3 GT]

How was it under warranty, do you still drive your 2012 Speed3?

http://www.torontomazda3.ca/forum/showthread.php?83502-New-recall-for-2010-11-Mazda-3-MS3-and-Mazda-2

[WHO]

http://www.torontomazda3.ca/forum/showthread.php?83502-New-recall-for-2010-11-Mazda-3-MS3-and-Mazda-2

Ah ok ok, thanks. trance|ghost used the term "warranty" and that's what threw me off. Mazda isn't necessarily reknown for fixing stuff out of warranty, even if it's obviously a design flaw and the internet is plagued with many owners having the same issues. Or, most car manufacturers for that matter...

[6mtsedan]

I called scarboro mazda about this once i did get the recall stating my car was part of the VINs affected. They stated i would need to bring in the vehicle and they would inspect to see if needed replacing....anyone else have this issue/response?

[WHO]

I called scarboro mazda about this once i did get the recall stating my car was part of the VINs affected. They stated i would need to bring in the vehicle and they would inspect to see if needed replacing....anyone else have this issue/response?

Perhaps because it's limited stock, they're priorizing those who already have signs of rusting/failure but, no, in the end it's a recall and needs to be replaced regardless that it shows visual signs or deterioration or not.

[6mtsedan]

Perhaps because it's limited stock, they're priorizing those who already have signs of rusting/failure but, no, in the end it's a recall and needs to be replaced regardless that it shows visual signs or deterioration or not.

Thats what i was thinking. Maybe the SA was just a D I C K?

[2012mazda3hatch]

I went into achillies Mazda for a regular oil change and they told me I had this damper recall on my vehicle! They had one left in stock and replaced it for me on the spot! Very happy with their service

[sarujo]

I went into achillies Mazda for a regular oil change and they told me I had this damper recall on my vehicle! They had one left in stock and replaced it for me on the spot! Very happy with their service

Does the recall involve replacing the entire hatch shock/damper or just a part of it?

[Johns 08 3 GT]

Does the recall involve replacing the entire hatch shock/damper or just a part of it?

You get two brand new dampers.

[Milan96]

You get two brand new dampers.

I didn't. Went to Erin mills Mazda, they just lubricated the areas where the dampers connect to the car.

[sarujo]

I didn't. Went to Erin mills Mazda, they just lubricated the areas where the dampers connect to the car.

That sound bollocks to me!

The first letter (still waiting on the 2nd) I received from Mazda explicitly states that "Mazda will send you a second notification asking you to make an appointment with any authorized Mazda deal to have the lift gate stay dampers replaced".

Simply lubricating the ends is not a replacement. Sounds like you should contact Mazda Canada and complain. 1-800-263-4680

Note: I have still not received my second letter from Mazda Canada.

[mazdaagain]

That sound bollocks to me!

The first letter (still waiting on the 2nd) I received from Mazda explicitly states that "Mazda will send you a second notification asking you to make an appointment with any authorized Mazda deal to have the lift gate stay dampers replaced".

Simply lubricating the ends is not a replacement. Sounds like you should contact Mazda Canada and complain. 1-800-263-4680

Note: I have still not received my second letter from Mazda Canada.

I didn't receive a 2nd letter yet either but phoned Ajax Mazda and they tell me that they have the parts in. I booked an appointment to get mine replaced on Saturday

[sarujo]

I didn't. Went to Erin mills Mazda, they just lubricated the areas where the dampers connect to the car.

I went to 401 Dixie in Mississauga earlier this week and mine were REPLACED. Hope you get your recall done properly elsewhere.

[Johns 08 3 GT]

I didn't. Went to Erin mills Mazda, they just lubricated the areas where the dampers connect to the car.

On the work order does it say dampers replaced? If it does then go back and talk to the service manager. A safety recall not being completed and saying it was can get a dealer shut down.

[Milan96]

On the work order does it say dampers replaced? If it does then go back and talk to the service manager. A safety recall not being completed and saying it was can get a dealer shut down.

Just says the service was performed to "Mazda specs". You can see the base of the damper that connects to the car still has rust on it, and all they did was put what looks like Vaseline or some grease in the connection.

My assumption here is that Mazda has guidelines for the dampers, such as an inspection of their condition, and if they are okay just grease them to prevent an issue from occurring.

[sarujo]

Just says the service was performed to "Mazda specs". You can see the base of the damper that connects to the car still has rust on it, and all they did was put what looks like Vaseline or some grease in the connection.

My assumption here is that Mazda has guidelines for the dampers, such as an inspection of their condition, and if they are okay just grease them to prevent an issue from occurring.

The recall clearly states they are to be REPLACED. Even my 2010 hatch with pristine looking dampers were replaced. Dealer invoice shows part numbers etc as well. Call up Mazda Canada and then get it done properly.