Erin Mills screwed me, I bought a car from the Biz at MOT...

My experience purchasing after i decided i wanted an 09 Mazda3 GS sedan with moonroof:

I went into Erin Mills Mazda in early april and was told by a sales associate that they couldn't get the car I was looking for. I called surrounding dealers in Oakville, Burlington, Hamilton, Brantford, Orangeville and was told it is a very hard car to find with the 2010's being in as of January. There was a demo in burlington but they weren't budging much on the price. A friend of mine told me to try his Mazda salesman, he has bought his car and referred 5 other people to him. I called the salesperson and he said he could get the car from another dealer, probably from quebec, but they didn't have them on the lot. When he asked me to come in and see him, I found out he was also at Erin Mills Mazda. I figured the first salesperson was trying to sell me a car they had on the lot (he was pushing the 09 GS no moonroof).

I used carcostcanada to get dealer invoice, then:

April 23rd - Signed deal for 09 GS sedan w moonroof at which point they gave me a very good price i thought, 3 - 4% above invoice including the april $750 rebate, and 0% financing. I told them I didn't care about colour, I just didn't want a red car. They drew up a purchase agreement and put silver black or grey in the colour. I asked them why they couldn't tell me what colour the car was. The sales Manager said, and i quote, "I guarantee I can get one of these cars, I just won't be able to find out til the morning". So I signed the deal, and the next day (Friday) I didn't get a call. I figured I'd wait the weekend. I called Tuesday, didn't get a call back.

April 29th - went in on Wednesday and the Finance Manager walked over and said he'd left me a couple of messages (on completely the wrong phone number) that they needed a copy of my sin card. I told him I'd scan and send him in the morning. which I did, on April 30th.

May 2nd - Saturday I left a message for the salesman who called me back and asked if I wanted silver or grey. I said grey, and he said my financing paperwork should be done Monday (May 4th)

May 4th I left a message for the finance manager, didn't get a call back. May 5th I went into the dealer, the finance manager saw me and said 'i just got your financing done.' The sales Manager said he was just leaving a message to find out which one was going to be released to him, the grey or silver. I asked them to email me the VIN number. No call back/email.

May 7th I went back to the dealer and the Sales Manager says "bad news, I couldn't get the car. There is only the copper red available, but I didn't check that because you said you didn't want red".

May 8th they confirmed no red, not possible to get the car I purchased. I could take another 09 if i wanted to, he'd even give me the GT at dealer invoice.

I called Mazda Canada and asked them why I couldn't get their 0% deal at another dealer since I signed for the car and there was one available at another dealer. They were no help.

Unfortunately, I only found TorontoMazda3.ca the day I signed the deal, after I signed the deal.

I contacted Jeff at MOT again May 8th and he said he had one Black 09 GS w a moonroof left, and someone was coming at 4pm to look at it. Jeff's customer bought a 2010, and I asked him May 9th for a price. Unfortunately he wouldn't give me a discount on a popular car with the last one left, other then the manufacturers large rebate.
I put a deposit on the phone and have claimed what would appear to be the last 09 GS w moonroof in Ontario. (I also talked to a car broker who told me his Mazda dealer had sold their last one 6 days prior, and they had over 30 calls w dealers looking for that car.)

So Erin Mills screwed me out of the April Promotion. If I were to take the current 5+% financing, it would cost me over $2K more over the 48 months. I'm finding my own financing. With the bigger rebate in May, Its probably going to end up costing me between 500 and 1000 extra over the 4 years, but lesson learned I guess, and hopefully this post helps someone else not make the same mistake I did.

Several people have told me that Erin Mills sold me a nonexistant car to keep me out of the market. The story I got from them was that there were cars that were available and they weren't available by the time my financing went through.

Moral of the story; you don't sign agreements without a VIN number. Live and learn, I guess.
and buyer beware if you go to erin mills mazda. If you're on this forum you'll probably go to MOT or Oakville Mazda anyway, but just felt the need to put in my $0.02.

Anyway, looking forward to being part of this forum, and getting advice on mods and service...

plans: tints, sharkfin, probably molding removal and maybe caliper painting in the near future. perhaps door sill leds, and blacked out badges at some point. I'd love to debadge the car if it weren't for the holes to cover, but c'est la vie.
Being able to buy a new car should be a happy experience, and hopefully it will be that once i pick up the car in two weeks...

snaju

Lol...

If only u knew about TM3 before...for service go to Oakville once they know u are a forum member u get discounts :)

Sucks that they would do this to you

Welcome to the board and I'm sorry to hear about your experience. Hopefully when you get your car you'll forget all this crap and just concentrate on having fun with the new car.

thats funny b/c my gf had the same issue, but at Ontario Mazda (Dixie the same owner of Erin Mills). She signed the papers and put a 3k deposit down for grey or black, but after 2 weeks they couldn't find any other colours but red (which she hated). so she went into the dealership and complained, yelling, even swore and then called up the GM. Finally after a couple of days they said they had a dark blue one 09 GS (her trim) but threw in a moon roof for free.

its werid how they didnt have anything and was prepared to refund her the money days ago and then all of a sudden have one appear...

moral of the story is dont be afraid to COMPLAIN for something you bought and promised of.

interesting. when did this happen?

Yeah their owned by the Dilawri group....My dad used to work for them.....according to my dad they are S*itty people to work for and their policies are total garbage.....Oh BTW far as delivery is concerned worst pain in Arse...I live in Scarborough and they wouldnt deliver the car on Saturday....when they actually did decide to do it...I waited for over 7 hours at the dealership to pick up my car.....New car I was excited..lol

I bought my car from Ontario Mazda and I have to say....service was okay....bought from a friend but in retrospect both me and my bro would have bought from somewhere else.....

Quote:

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Originally Posted by snaju

interesting. when did this happen?

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This happened the last week of April and it didn't get resolved until a couple of weeks ago.

The Dilwari group seems to own a lot of dealerships, but its odd that they have such a bad rep but own so many.

at least they didn't pull the 'we gotta get it from quebec so we need to change you $300 extra for transport' bullsh*t

Quote:

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Originally Posted by deedotpee

at least they didn't pull the 'we gotta get it from quebec so we need to change you $300 extra for transport' bullsh*t

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actually when i was in the dealership the first time they said they could get the GS but without a moonroof, but the car costs $400 more cause of transport.

I didn't think about it at the time b/c I said no moonroof then forget it.

apparently if i'd have screamed I might have got that blue one 'found' mysteriously.

Good that i didn't I guess, I got the colour I wanted from the biz, and you got a free moonroof! (or at least reduced the probable to a more reasonable amount...)

When i was first looking at mazda i went into Erin Mills with the intention of looking at a used mazda 6 gt or a new M3 sport gt. The sales guys i dealt with constantly tried to push a 2009 mazda 3 GS base. Even after i repeatedly told them that i wasn't interested in buying it that day and wasn't interested in the GS they still tried to push the car- telling me it "was my lucky day" and that their "sales manager won't let me leave without the keys."

After speaking with a friend of mine, Chris Loach- the sales manager at Applewood Cheverolet Cadillac about my experience he told me he'd see what he could do. Within three hours i had a phone call from the Fleet Manager at Airport Mazda who had both a used 6 GT and new 3 GT Sport ready and waiting for me to take a look at.

Bought my 3 from them two days later.

I'm not surprised Erin Mills Mazda would do something like this