Been a lurker around here for years, and as my retired, senior mother is now living in the T dot when she asked for a recommendation on where to have her car serviced I immediately suggested she go to Mazda of Toronto.

There is an issue with my mothers 2.3 motor that MOT has confirmed would require replacement - she is still within her powertrain warranty. Only problem was that she did not do all her oil changes at Mazda, and the Service Advisor Bob told her she would need all the oil change receipts from 56K to current. Not ideal, but oil shops all keep records. I spend a week tracking down all her oil change receipts as she's misplaced the bulk of them.

She hands in the receipts and Bob tells her that they'll submit them to Mazda Canada and they should hear back within five business days or so.

She's called the dealership three or four times over the last two weeks and is told that they are still waiting to hear back from Mazda, and they will call her as soon as they do. Today she gives them a call and is told that MOT never gave any paperwork to Mazda Canada. Rick, the service manager as I understand it, doesn't like the look of some of her oil change receipts.

To be fair, my mother gets her oil changed at a tiny little shop up by her Cottage and I'm pretty sure they're still rocking Windows 95 and the receipts look like they came fresh off of Wordpad. I get it, they look a little unprofessional. So, you would think if they were concerned they would call the shop and check with them about whether or not the car was serviced there? No, according to Rick (whom I had a call with this morning), that is not 'his job'.

He tells my mother that he REFUSES to submit the paperwork to Mazda Canada as he does not believe that they are legitimate. At this point, my almost seventy year old mother is pretty confused. She calls Mazda Canada and asks them what to do as she is concerned that her car will end up past the warranty point while everyone drags their feet (currently at around ~95K/100K for warranty). Mazda says as long as MOT opened an work order for her, that would cement her claims status and it wouldn't be a problem.

Again, she is on the phone and this time Bob tells her that he has been specifically instructed NOT TO OPEN A WORK ORDER.

What the hell kind of place is this?? How in hell is this even remotely acceptable?

Be warned, Mazda of Toronto service is AWFUL. I don't even understand how they can run a shop like this!

Can any recommend a reputable dealer in the Mimico area for my mother? I can't even believe this is happening, it makes absolutely no logical sense to me.

Ryan