Crappy experience and waste of time MoT Service Dept. 12/02/09

[mazdas3sporte]

Today at 10:20 I went into Mazda of Toronto to have some issues with my car looked at.

The issues were
1) passenger side wiper not cleaning properly
2) car stalling under 1st gear
3) crunching sound back during colder weather
4) check TSBS
5) Rear driver side tire deflating constantly, usually 26-28 full out of 32.

I came into the dealership at 10:20 and handed my keys to a guy named ALI. He printed out what I had described over the phone yesterday as to what the problems I had were, The things he printed were not acurate at all, example instead of stating which tire the problem was it says tires deflating. anyways so i grab the sheet and write an essay to what the problems with the vehicle are so I dont have to explain a 3rd time why Iam there. so after spending 5 mins explaing the problems I hand him the keys and he says 1 hour to 2 hours they will be done. I say ok do you offer shuttle service to my area, he says yes. so i get in the car and after 30 minuites of driving around dropping 3 people off iam the last person to be dropped off, I tell him my location and the Asian guy gives me the look and tells me hes gonna drop me off at shepard..... Why da *** would i go to sheppard? I asked him why I was sent to the shuttle service if they dont go to my area.... allot of hassle and talking and then he drives me back to the dealership... by now around 40 minuites have passed and I go and see my ****** car is still in the parking lot not even in the shop yet.... I ask ALI the service person at the desk wtf is going on , of course asking nicely and staying calm cause i dident want to cause a scence, he says no problem man 5 mins and its in...... 2.5 hours pass and my car finally goes in, 20 minuites later the guy comes back and hes like blah blah we can not replicate the issue, same old B.S that I knew I was gonna get, he (Rob I beleive) says wiper replaced are 33$ each and tire needs to be resealed 45 dollars, all in all 112$+ taxes........ at this point iam just about to blow up and start bitching, i stay calm anyways and I tell them the car is less than a year old... 10 months old with 5500 KM on it, he says ohh ok no problem we will replace the wiper blade for u under warranty but cant replicate the other issues and for the tire u need to go back to your dealer..... So then 20 mins passes again and he comes back and tells me they alligned my wipers but dident change the wipers that the delaer pays less than 5 bucks for but marks up to 33 dollars because he just found out they are not coverd under warrnaty, so i say u just told me u were gonna change them cause there defected for *** sake so he says nono u need to go to ur dealer, I just thanked them and left,

conclusion:

service is absoloutly terrible,

with 2 people sitting there average wait time over 3.5 hours....... shuttle service only goes 1 street as described by the asian shuttle driver

warranty issues not covered by them because car was not purchased from them.

ALI is an absoloute pain in the ass to deal with, he should be selling potatos on the side street instead of working as a service rep

Rob is a good guy but I got very stressed with the we dont cover this b.s that I got.

First and last visit to Mazda of Toronto, (service deparment)

dealership looks nice and clean but service is garbage, in the over 3 hours that I was there 3 people got in arguments with the service desk for the ridiculous wait time and because they lost peoples keys and paper work.

WILL NOT VISIT AGAIN, I DO NOT RECOMMEND
GO TO OAKVILLE MAZDA, WORTH THE DRIVE

[mazdas3sporte]

double post please delete other thread, internet stalled

[Cardinal Fang]

Wow sorry to hear about your experience. I bought my car at Avante and had all my TSB work done at M.O.T. without any questions. Last time I was in they replaced my head light under warranty. I can't understand why they wouldn't honor work if it was warranty.

When you first got the car did you have problems with the deflating tire and bad wiper?

P.S. I'm not a big fan of Ali at all.

[Malcolm991]

I purchased mine in Brampton and I take it to Erinmills! You would think they would fix your car at any Mazda dealer at 5500km!

[07three]

Yea Ali is not really customer service rep material. He always seems so aggressive. Im feel like saying Whoaa buddy slow down there.

[mazdas3sporte]

Wow sorry to hear about your experience. I bought my car at Avante and had all my TSB work done at M.O.T. without any questions. Last time I was in they replaced my head light under warranty. I can't understand why they wouldn't honor work if it was warranty.

When you first got the car did you have problems with the deflating tire and bad wiper?

P.S. I'm not a big fan of Ali at all.

deflating tire i thought it was my fault but now iam 100% confident its a defect, I will contact Mazda Canada about Mazda of Toronto for sure, the go back to ur dealer garbage is total B.S and I wont put up with that kind of nonesense.

Bad wiper is only bad in winter which makes it defective, in rain it wipes fine but in snow it doesent wipe passenger side, and yes I warm up my car for 5 minuites minimum and yes I clean the ice off the widow and wiper before I actually turn it on, not impressed with there service at all, I was going to mention this to Jeff but he wasent at his desk, and its not his problem anyways, he aint the dealer owner, after I came back i searched mazda of toronto and Ali and found allot of negative feedback, should have searched more before I went, but because I knew Jeff was good I thought the whole dealer was good, my mistake, If i drove to Oakville I would have gotten the work done sooner than MoT which is 15 min drive vs 45 min drive

ps. my guess is because to the reason they wont honor the warranty is firstly because they look at me and Iam young so there like **** this we can screw him over, but what they dont know is that I dont put up with that bull shit and I will speak to the dealer owner and mazda of canada regarding this, second i dident start a scene , I would have made a scene but decided not too , stupid me should have embarassed them in front of all the customers, its ok I can write my views here and this will be enough for people to think twice before going to MoT

[b]

If i drove to Oakville I would have gotten the work done sooner than MoT which is 15 min drive vs 45 min drive.

Tiffany @ Oakville Mazda always goes out of her way! She's the reason I (and many others) switched from Mississauga. Try them out next time!

[bbell1984]

Also not a fan of Ali,

when i was in the other month i asked him to get the mechanic to check some things on my car since my car was going to be in there for at least 3 hours, he forgot, i asked him again, he forgot again; i finally got an answer from him about the questions i asked, but the answers he gave just sounded like he was saying what i wanted to hear. From my experience he was lazy and forgetful. The whole time i was sitting there i was thinking how i wish i had the other service desk guy who kept going around to his customers and talking to them and explaining everything. I eventually found out his name was Vincent from over hearing conversations. I will be sure to ask for him to take care of me next time i go for service......that is if i do there for service again. Its a same i got such poor service.....especially since i was there for 4.5 hrs and spent 750 bucks.

i was also annoyed at the fact that i had an appointment for 8am and my car didn't go in until almost 9am. Which i don't understand, since 8am is first thing in the morning, so who could be ahead of me. Oh not to mention i dropped my car off at 745am....

Oh one more thing. I was so frustrated after paying my stupid bill that i rushed out of there before saying thank you to Joe, and i forgot to pick up a part for my car as well.....

as you might guess it was a bad day

[gonzo25]

deflating tire i thought it was my fault but now iam 100% confident its a defect, I will contact Mazda Canada about Mazda of Toronto for sure, the go back to ur dealer garbage is total B.S and I wont put up with that kind of nonesense.

Bad wiper is only bad in winter which makes it defective, in rain it wipes fine but in snow it doesent wipe passenger side, and yes I warm up my car for 5 minuites minimum and yes I clean the ice off the widow and wiper before I actually turn it on, not impressed with there service at all, I was going to mention this to Jeff but he wasent at his desk, and its not his problem anyways, he aint the dealer owner, after I came back i searched mazda of toronto and Ali and found allot of negative feedback, should have searched more before I went, but because I knew Jeff was good I thought the whole dealer was good, my mistake, If i drove to Oakville I would have gotten the work done sooner than MoT which is 15 min drive vs 45 min drive

ps. my guess is because to the reason they wont honor the warranty is firstly because they look at me and Iam young so there like **** this we can screw him over, but what they dont know is that I dont put up with that bull shit and I will speak to the dealer owner and mazda of canada regarding this, second i dident start a scene , I would have made a scene but decided not too , stupid me should have embarassed them in front of all the customers, its ok I can write my views here and this will be enough for people to think twice before going to MoT

You do know that dealers are paid for warranty right? Why would you tbhink they are trying to screw you out of warranty, it is money in their pocket. Yeah they sure screwed you!

Also if the dealer sees that your wipers are working why would they replace them? It is like having an intermitent problem, they can not diagnose or repair somethign that they have not seen.

[aris]

Its winter time..your wipers aren't going to clean that good...mine don't always clean good if the weather is shitty...some times you need to clean your wipers with windex or rubing achol and then they will work fine!

[FLIPDADY]

Why didn't you come down and see me? Was it because I wouldn't give you a good price on that rear hatch spoiler that you got from Oakville? Besides that I would have been more than happy to go on a road test with you so you could point out the issues. I've done this for other TM3 peeps before even though it's not my job.

It seems you're a very hard person to please just by reading majority of your posts here on TM3. Wipers are streaking? Get better ones hell I replaced my wipers on my 08.5. Car sometimes stalls in first gear? Maybe you need to learn how to properly drive standard? I saw the workorder and the tech didn't find any issues.

Did you even mention that you were a TM3 member? Too late now, we all know you go to Oakville Mazda for parts and now to service.

[x_o_k_x]

I agree with Joe.. Do you have stock wipers? Get winter wipers, they won't freeze like stock ones do.
Also why in the world out of a sudden would you go to MOT instead of your usual Oakville? If you bought your car at Oakville, thats were you should service it. Or stick with one dealer.
And your tires, you need to go to a place where you bought them.
Also next time asking one of the guys, to drive with you and YOU show them your problem. I had to do this with a know stereo problem..
Also it has nothing to do with your age, I was 19 and bought it myself when I had Mazda3 and been treated like everyone else was

[5_Alive]

I'm 50/50 on this one, as people have posted that Ali is hard to get along with. He hasn't posted, so I cannot say anything negative about him, nor have I been to any of the dealers for service. I drive 45 minutes to have my vehicle serviced because the service advisors at Windsor Mazda are a bunch of ****ing douchbags and they can suck a donkey dick.

Buy new blades, they are $6 each at CT.
Also, warranty work only pays 70% last time I checked, unless it has changed.

[Cardinal Fang]

deflating tire i thought it was my fault but now iam 100% confident its a defect,

If the tire started deflating from the moment you received the car then it's definitely a defect. If it started after you hit or drove over something hard then it's not exactly under warranty. I'm sure you understand that though. I'm wondering how you know it's a defect? Do you have OEM or aftermarket tires?

Bad wiper is only bad in winter which makes it defective, in rain it wipes fine but in snow it doesent wipe passenger side, and yes I warm up my car for 5 minuites minimum and yes I clean the ice off the widow and wiper before I actually turn it on,

The car's wipers will never work as well in the Winter as it does in Spring, Summer and Fall. That's a fact of life given the temperatures. Colder temperatures makes the rubber stiffer and allows ice to build on the blade lifting it from the windshield. That's normal. On extremely cold days it can get really bad. Same thing happens on my wife's Acura.

ps. my guess is because to the reason they wont honor the warranty is firstly because they look at me and Iam young so there like **** this we can screw him over,

I'm sorry you believe that. But that's your prerogative to do so. As others have mentioned they do get paid for any warranty work. A great majority of their market is young people so it would make no sense for M.O.T. or any import dealership for that matter to badly treat the segment of their market they depend on the most.

With respect to the crunching sound they couldn't duplicate, what did you expect them to do if they can't duplicate the sound? How many times have you heard about people with symptoms going to their doctors to find out what it is. Only to find out by the time they get there their symptoms are gone. So that means the Doctor is bull shitting them? I've called the IT guys into our office because a few computers have been giving us this farking error message. Two hours later they can't duplicate the error. Is that their fault too? If the dealership can't duplicate the sound/problem how do you expect them to fix it?

Did they review the TSB's?

[Wild Weasel]

For what it's worth, wipers are only meant to last about 6 months or so, so if there's issues after that then it's up to you to get a new one.

Just curious... is this your first car? Not sure why anyone would expect a wiper to be replaced under warranty after 10 months...

[cwp_sedan]

For what it's worth, wipers are only meant to last about 6 months or so, so if there's issues after that then it's up to you to get a new one.

Just curious... is this your first car? Not sure why anyone would expect a wiper to be replaced under warranty after 10 months...

I agree with you about how often you should be replacing the wipers but within the first 1 year or 20,000km, they should be covered under warranty if they are "defective". Personally mine worked great for the first 16-18 months without issue.

[bunchi]

I bought my car from Brampton but I've been going to MoT ever since for service. Had no problem fixing an issue that is under warranty. I really don't go anywhere anymore even though I have to wait in there. I just go bug Joe in his nook in the parts dept. Markham Mazda is 5 mins from my house but I still drive to MoT.

About wipers, I haven't seen one that works perfectly during winter. It's just because of the winter temperatures we have here so the rubber becomes stiff. It's natural so I don't think that's a problem. Just change it to a better one that performs better in winter, and keep looking for that perfect wiper until you find it.

[mazdas3sporte]

You do know that dealers are paid for warranty right? Why would you tbhink they are trying to screw you out of warranty, it is money in their pocket. Yeah they sure screwed you!

Also if the dealer sees that your wipers are working why would they replace them? It is like having an intermitent problem, they can not diagnose or repair somethign that they have not seen.

i explained to them it worked fine under rain and not under snow, they agreed to this and told me that the blades WOULD BE CHANGED but than changed there mind, i know there paid for the warranty parts which leads me to the conclusion that there are just lazy maybe.... who knows

I read all the posts and I can agree with some things and not others,

wipers not working in all weather conditions is nonsense, Ive had 4 cars in my family within the last 10 years and none just stop working in winter iam srry but thats B.S, I can understand if they wipe less cause of the cold but not wiping at all is B.S, if u do the proper things, ex heating up cleaning them ect they should work under any normal Toronto weather, all have except this which leads me to think its a defect, maybe the cars a lemon, there seems to be many issues with the car, most of them other people have but some are just rare issues which shouldent be happening with a BRAND NEW CAR, anyways this is not about that, what Joe is saying about the parts price has nothing to do with this eighter, I dont know why u are pissed or seem that way because ur dealer prices were higher than others, anyways this is not about a parts order, I bought my car from Dufferin Mazda, there useless in every sense, parts, service, reception, Oakville Mazda is the best out of the other 2 I have been to, the reason I did not go there is because I thought I would save my self a 45 minuite drive , but it seems I actually wasted more time In M.o.T service deparment, it dosesent seem like what I am writing is coming out of no where since there are many posts about the problems with the service department, and Joe I dident talk to you or Jeff due to the fact that out of respect for your time I did not want to bother u with this issue, it has nothing to do with u so why should I talk to you about it, I dont want anyone to lose time with customers because of my issue? anyways talking to Ali is like talking to a wall, I dont want to rant about him but his expertise in service are ZERO as me and others here have described

to answe people questions,

Car is kept in a heated garage during winter, actuall time driven within last 10 months was 7 months
with 5500 Km put on by one driver

I did mention to Rob I was on the mazda forums and told him to read the threads about the crunching under cold weather, it dident make a diffence , I did not pay for anything so if your talking about a discount that dident apply.

the crunching was metioned to them and I told them that I had this issue before, I told them I had the bushing greased before and that had lessend the crunches, I dont think Ali even mentioned this to Rob cause I had to say it again to him, there answer was if we can not replicate the issue or have records showing this we can not do anythig about it, thats fine with me and understandble but why Ali did not ask Dufferin Mazda to forward my file via fax is a mystery, he seems to be very forgetgfill, if that file was faxed they could look and see previous cases with this issue and move on from there, its common sense not rocket science

Ive never heard warrnary covering 70%, always 100 % no matter what car, it depends whats wrong but for something like this u would think a defect would be fully coverd, 70% in my opinion is if u did something wrong with ur car and they choose to help u anyways as a gesture of royalty and good customer service, correct me if iam wrong plz

[gonzo25]

the 0% paid thing just means that the dealer may not be paid 100% of their door date for warranty work but the charges are not passed on to the customer.

[Xerox]

...
wipers not working in all weather conditions is nonsense, Ive had 4 cars in my family within the last 10 years and none just stop working in winter iam srry but thats B.S, I can understand if they wipe less cause of the cold but not wiping at all is B.S,
...

The way you are describing this is a little confusing. Are you saying that the wiper does not work at all (you turn it on and the wiper arm does not move)?

Your original post and all responses so far regarding the wiper is that the wiper functions but the passenger side does not wipe clean very well, which can happen due to snow/ice build-up on the wiper arm and blades.

[SilentJay]

Lots of reading there, so I scaned over it. Generally speaking, wipers and tires, like brake pads, are "consumables". If the dealership is nice, they'll seal the tire up for you, but the wiper is a real grey area - like others have mentioned, it's a few bucks to get a replacement. The time you spend arguing is probably worth more than that.

Don't get me wrong, I've had a series of horrid experiences at MoT as well, and have moved over to Oakville, i'm just trying to tell you that realistically, you're not going to get anywhere there. Nor will reporting anything to Mazda Canada - if you do a quick search a good number of people here, myself included, have filed formal complaints and have come up with nothing.

If you're not happy with the level of service being provided to you at MoT, just move on to another dealership, like many others have. Have you read about having fresh baked cookies made for you on the premises at Oakville?

[GHANNAH86]

Personally I am satisfied with the service I receive at MOT. I just won't deal with Ali. I hav had my car since Decemner 2007 and within the first week the wiper blades were wiping but not very well. It was due to Winter. In the summer and warmer weather they were fine. I could buy winter blades and put them on in the winter but I haven't.. In the past with my other vehicles I have owned I have had the same problem with windshield wipers and winter.I find using Rain X windshield wiper fluid helps. Their are only 2 other dealerships I would take my car to and 1 is in Ottawa and the other is in Gatineua/Hull. For me to go to Mot it is now around a 1 Hour drive but worth it. Every dealers service department will have good reviews and bad reviews.

[mazdas3sporte]

The way you are describing this is a little confusing. Are you saying that the wiper does not work at all (you turn it on and the wiper arm does not move)?

Your original post and all responses so far regarding the wiper is that the wiper functions but the passenger side does not wipe clean very well, which can happen due to snow/ice build-up on the wiper arm and blades.

ok let me clear it up maybe u can help me,

during winter when there is slush on the window, not ice, just slush or even trying to wipe salt water from the road off it does not wipe it off AT ALL or recently after I cleaned it , it does not wipe the greater side of the passenger side, but it wipes water fine, I sprayed the window and it still dident clean the salt off, what I was thinking was that maybe the rubber became lose, I checked it and it was fine, so I thought maybe there was something wrong with my nozzle not spraying in the right area, I can not say if the realigning that M.o.T did fixed anything untill there is actually snow/salt on the window from the road, right now it works pefectly fine because there is water, If it was a problem with a 7 dollar rubber blade I would not waste gas+time to sit in a dealer for over 3.5 hours, I seriously think there is a defect in the arm, I'll be sure once more snow hits. if it dosent work still than next step i'll just go buy the balde from canadian tire and keep the receipt so if it still doesent work than I know for sure M.o.T missed something .

Some people here think I am a hard person to please and I cant be happy with anything I get, this is not true at all, as ive stated before I dont like to waste my time or my money for stupid things, I aint a perfectionist or anything but I expect to be provided good service for my money and time spent, The whole point of a review is so that the people that read it and than can decide for them selves where they choose to go for their service, I know the things I put up are not biased at all and show the REAL TRUTH during my experience,

[aris]

On every car/truck i have owned in the last 10 years i have never had any wiper clean the windows perfect when it winter...and i have had 8 vechiles..just deal with it..

[Aitch]

On every car/truck i have owned in the last 10 years i have never had any wiper clean the windows perfect when it winter...and i have had 8 vechiles..just deal with it..

I have to agree...... out of the four cars I've owned, none of them had a passenger side wiper which could properly clean salty snow residue off the window, no matter how much you spray it while driving. I also regularly clean my wiper blades with Windex and paper towels when cleaning the car, which keeps them in good condition. Its a function of the long wiper arm and the curve of the windshield; the passenger side wiper cannot equal the pressure or wiping efficiency of the drivers side.

Some cars don't use such unequal length wiper arms, but 3 of the 4 cars I've owned have a setup like the Mazda3. MoT may have been able to deal with the situation better, but the wiper issue is not necessarily something that I would expect the dealer to deal with as I think its more a function of the design, not a faulty wiper blade.