Crappy experience and waste of time MoT Service Dept. 12/02/09

[mazdas3sporte]

I get what your saying, but its a defect so this should be coverd, w/e I am not going to go back there waste time for something so small, if there aligning did not work than I am going to buy the blade and than move on from there

[Ogata]

I have to agree...... out of the four cars I've owned, none of them had a passenger side wiper which could properly clean salty snow residue off the window, no matter how much you spray it while driving. I also regularly clean my wiper blades with Windex and paper towels when cleaning the car, which keeps them in good condition. Its a function of the long wiper arm and the curve of the windshield; the passenger side wiper cannot equal the pressure or wiping efficiency of the drivers side.

Some cars don't use such unequal length wiper arms, but 3 of the 4 cars I've owned have a setup like the Mazda3. MoT may have been able to deal with the situation better, but the wiper issue is not necessarily something that I would expect the dealer to deal with as I think its more a function of the design, not a faulty wiper blade.

+1 your best bet is to use Rain-X if you want a clean streak or purchase those performance blades from PIAA or Michelin or even the BOSCH ones Joe sells. May I ask why you brought your car to MOT when state you normally go to Oakville? Shuttle Service will only be within the Dealers Geographical location. I live about half an hour away from MOT and I know they won't give me a shuttle ride back to my home but my local dealer would since its within their geographical area so I take the responsibility to provide my own ride accommodations if I had to service my car at MOT (which I will have to soon).

[Aitch]

I get what your saying, but its a defect so this should be coverd, w/e I am not going to go back there waste time for something so small, if there aligning did not work than I am going to buy the blade and than move on from there

Yes, but from an earlier post:

Bad wiper is only bad in winter which makes it defective, in rain it wipes fine but in snow it doesent wipe passenger side,

As I mentioned, for our cars (an many in general) most wiper blades will not clear the passenger side very well in the winter. Wet salty spray on the roads dries on the windshield quickly; icy snow tends to stick at points under the wiper blade and also cause it to lift off the windshield. And the design of the passenger side arm doesn't allow it to put the proper pressure on the glass to clear it. So just not clearing the windshield under those conditions doesn't make it defective (especially since you mention it is ok during just rain).

I know its a small issue, and the dealership first said they would replace them under warrantee before changing their mind; I just don't agree that (from your description) it is defective.

[mazdas3sporte]

+1 your best bet is to use Rain-X if you want a clean streak or purchase those performance blades from PIAA or Michelin or even the BOSCH ones Joe sells. May I ask why you brought your car to MOT when state you normally go to Oakville? Shuttle Service will only be within the Dealers Geographical location. I live about half an hour away from MOT and I know they won't give me a shuttle ride back to my home but my local dealer would since its within their geographical area so I take the responsibility to provide my own ride accommodations if I had to service my car at MOT (which I will have to soon).

took it to M.o.T cause its much closer than oakville, oakville is 45 min each way driving in highway with no traffic, Heard Jeff was from M.o.T so I thought the whole dealer was good , Iam sure part of the shitty experience was due to the incompetency of one employee but that prett much ****ed up my whole day, an oil change and tire rotation and spoiler install dident even take me 2 hours so I am baffled as to why I was there for over 3.5 hours when there were 2 customers and from what I saw over 4 techs.

I dident ask them to take me to my area..... he said we go to your area... this cant be my fault, u think I love driving around for fun? when I came back his like ohhh I thought u go to sheppard...... we dont go to your area, so Iam like wtf than why did u send me on the bus and hes response was no worry few minuites u done!

Its clear I am not the only one that has had issues with M.o.T which is I find pretty embaracing for M.o.T , I got a few pms from people telling me there horror stories as well, whats done is done I know where I'll be going next time.

[Jeff-TheBiz]

Sorry to hear about your bad experience.

Heard Jeff was from M.o.T so I thought the whole dealer was good ,

For anyone that is coming in for service, don't hesitate to say hi to Joe and/or myself and we will do everything in our power to ensure that your experience is a pleasant one.

As we have in the past, Joe and I will get involved to make sure that every TM3 member is treated well.

I can also suggest that Vincent is the resident Service guy to see if you are a TM3 member.

That being said, we can't do much after you have left.

[x_o_k_x]

oh do you mean like the passanger side wont wipe down, after you spray your windshield? I think its normal, i have the same problem, eaither wipers are froze and formed straight, or they dont reach to the far upper area clearly. You just need to replace your wipers

[mazdas3sporte]

they work fine under rain, only snow and salt they **** up, no ice build up and I let it warm up, Iam just gonna wait for the snow to come again as I said before and see if the realigning worked or now, will post then my results

[Thrizzl3]

my right wiper doens't do a god job and i have the reflex blades

[mazdachris]

May I suggest Reflex wipers from Canadian Tire or the equiv from Walmart.
More money for sure, but they have no joints to freeze.
The little metal joints in your wipers tend to freeze. Winter blades still have these joints, they are just covered up by rubber.
I have had good success with these "jointless blades" However. The rubber still needs to be cleaned periodicly. But, their blades. Just buy some new ones.
No comments on the dealers. I don't live in the area.

[Krakilin]

Sorry to hear that you had crappy service, I hate it when the dealships give their customers a runaround. Though, the wiper issue is not really an issue, the stock wipers are not really meant for Winter, I bought mine from Costco... soooo much better than the stock ones. It's like the Mazda all-season stock tires really suck in the snow, you just have to deal with it and buy snowtires. Though, them charging $33 / blade is a bit of a ripoff, you can get a nice set for under $20 each, and you can change the blades yourself it'll take less than 30 seconds each to change them.

And the Tire Deflating issue, unless this started happening within the first few days when you got your car, it will not be covered by the warranty I'm pretty sure. Just get it repaired at Green Bay Tire for $10

Car stalling at 1st gear, that's a BIG problem!!! But wait, the other guy mentioned you drive a standard, he's just kidding right?!?! You ARE driving an automatic correct?

[5P01L3D]

think he drives a stick... highly doubt an auto would stall.

as for wipers.. rain x from walmart.. those are good,
hmm for tires, happened to my moms accord, honda also didnt cover it, so we just fill it up every time at the gas station and when we bring it in for maintenance and stuff, they take a look and say, 'just not enough air' and fill it up again, .. tried to argue before, but never worked

[mazdas3sporte]

**update**

passenger side wiper does not even wipe at all anymore after I tried spraying it last night, there aligning actually completly ****ed up the passenger side wiper, Iam super pissed, Called M.o.T and asked to talk to their dealer owner, wasent there, will call again, also noticed that on the wheel that had the deflating tire there is rust now on the actuall bolts, is this supposed to happen?
I drive manual and it never stalled before , couldent be because i cant "drive" stick, I forgot to mention here that it stalls during colder weather -10 and under, I dont even think that idiot ali mentioned that in my report.

[Cardinal Fang]

Iam sure part of the shitty experience was due to the incompetency of one employee but that prett much ****ed up my whole day, an oil change and tire rotation and spoiler install dident even take me 2 hours so I am baffled as to why I was there for over 3.5 hours when there were 2 customers and from what I saw over 4 techs.

Ok, so because you only saw 2 customers in the waiting room you think that they were only working on two cars? I hope you realize that many bring their cars on and get shuttled to the TTC station. On one morning that I brought my car in there were 5 people in the waiting area. We all go on the shuttle to the TTC station. The first person that came in after us and saw an empty waiting room must have thought their reparis would take no time at all.

**update**

passenger side wiper does not even wipe at all anymore after I tried spraying it last night, there aligning actually completly ****ed up the passenger side wiper,

When you say it "does not even wipe" are you saying the wiper arm doesn not move? It just stays still when you turn it on?

also noticed that on the wheel that had the deflating tire there is rust now on the actuall bolts, is this supposed to happen?

Not to my knowledge. If there is indeed rust this would be covered under warranty. Can you post any pictures?

[p-o-g-i]

On every car/truck i have owned in the last 10 years i have never had any wiper clean the windows perfect when it winter...and i have had 8 vechiles..just deal with it..

+!

I agree. Wipers will never clean 100%... !00% of the time. Never.

[mazdas3sporte]

even if there were 5 cars in the shop I still expect them to meet the deadline they have given me, 1 to hours and over 3.5 overs is a big diffrence, the actuall so called aligning took them 20 mins...... the rest of the time the car was sitting outside, passneger side wiper blade works but does not wipe at all, I think the aligning they did lifted the blade off the windsheild,

rust is only on bolts, maybe its grease from M.o.T wrench they used, I am gonna try to wipe it off to see if its rust or something else,

[Aitch]

If the wiper is not clearing the windshield at all anymore then it sounds like the arm was re-aligned so it is not putting as much pressure on the screen now. However based on your previous complaints I would still say that its best just to replace the wipers; moving the wiper arm around won't do anything (other than in this case, made it worse).

Just to add on my previous comments, a few weeks ago I replaced my stock wipers (had them for 1.5years) with Reflex ones from Canadian Tire (curved to sit on the windshield, the type with no joints in them) as my driver's side rubber cracked, so I replaced both at once. The passenger side still didn't clear the windshield under salty winter conditions on the highway.

[aris]

even if there were 5 cars in the shop I still expect them to meet the deadline they have given me, 1 to hours and over 3.5 overs is a big diffrence, the actuall so called aligning took them 20 mins...... the rest of the time the car was sitting outside, passneger side wiper blade works but does not wipe at all, I think the aligning they did lifted the blade off the windsheild,

rust is only on bolts, maybe its grease from M.o.T wrench they used, I am gonna try to wipe it off to see if its rust or something else,

IF the bolts have rust this woud have nothing to do with you losing air.

Why not take your to a tire place and have them take the tire off the rim and reseal it.....It will cost you like $30 or less to do this...I don't know why you would even bother to try and take your car back at the dealer when your car is 10 months old and you have 5500km or something like that. This makes no sense why they would do anything after this amount of time.

Don't be so cheap and take it to a tire shop!

[mazdas3sporte]

if i ****ed up the tire i would fix it my self, but since its a defect i aint gonna waste a penny, i dont give a flying shit if its 5 dollar or 5000 dollars, a defect is a defect so one way or another they gonna fix it, this is probebly the last mazda I ever buy, If the damn insurance wasent so high on the Si I would have went with that, w/e now I have to waste my time running around trying to get this fixed, so much for a Japanese no lemon car!

[bunchi]

if i ****ed up the tire i would fix it my self, but since its a defect i aint gonna waste a penny, i dont give a flying shit if its 5 dollar or 5000 dollars, a defect is a defect so one way or another they gonna fix it, this is probebly the last mazda I ever buy, If the damn insurance wasent so high on the Si I would have went with that, w/e now I have to waste my time running around trying to get this fixed, so much for a Japanese no lemon car!

how long have you had the car before the tire started losing air?

[gonzo25]

You forgot to tell us that the car stalls in the cold but call Ali an idiot for forgetting.....is it just me or is that a little hypocritical?

alco you keep mentioning the tire as a defect but do you know what causes the leak? It is usually corrosion on the inside of the rim that makes the seal betwen the bead and rim leak. ALL cars with alloy wheels will experience this at one time or another. you had a problem with a wiper blade and a rim leak and you are screaming lemon. If those things had not gone wrong you would have found something else to Bit@h about.

[Cardinal Fang]

alco you keep mentioning the tire as a defect but do you know what causes the leak?

He hasn't said or explained why he thinks it's a defect.

It is usually corrosion on the inside of the rim that makes the seal betwen the bead and rim leak. ALL cars with alloy wheels will experience this at one time or another.

His car is pretty new. If corrosion exists on the rims it would be covered under warranty. The problem is that he has yet to explain the defect other than to say it's a defect. If the car tire has been deflating from the moment he bought his car then it's a defect.

Lets not make any personal attacks here please.

[kevcol74]

He could have hit a pot hole, and the resulting pressure on the valve stem has compromised its integrity... And now he could have a bad valve stem. This is not a defect, is not the responsibility of the dealership and shouldn't be turned into a drama. Find the leak, then make an educated statement based on that!
Did they waste his time that day? From the sounds of it, yes. But if they are issues that aren't part of warranty, who wasted who's time?

[mazdas3sporte]

went to yorkdale dufferin mazda, was in and out in 1 hour without even calling in to my amazment, they were the crappiest dealer ive been too I guess my call to Mazda of Canada worked, they changed there shity ways!..., wiper is fixed and it works fine under snow, I dont know whats with all the crap people are saying wipers dont work well under snow, bull crap, they knew it was defected and they fixed it NO QUESTIONS ASKED, going in for service next week or week after that, will have tire looked at and post outcome. probebly gonna get a free head set too wooot!

[aris]

went to yorkdale dufferin mazda, was in and out in 1 hour without even calling in to my amazment, they were the crappiest dealer ive been too I guess my call to Mazda of Canada worked, they changed there shity ways!..., wiper is fixed and it works fine under snow, I dont know whats with all the crap people are saying wipers dont work well under snow, bull crap, they knew it was defected and they fixed it NO QUESTIONS ASKED, going in for service next week or week after that, will have tire looked at and post outcome. probebly gonna get a free head set too wooot!

We haven't had any extreme weather for you to say that your wipers work perfect since you put new wipers....

[Cardinal Fang]

.., wiper is fixed and it works fine under snow, I dont know whats with all the crap people are saying wipers dont work well under snow,

WHAT DID THEY DO? Did they replace the wiper? Did they align the arm? WHAT WAS IT?

If you go back and read the posts you'll understand what people are saying when they say most wipers don't work well in extreme weather. That means very cold temperatures where ice forms on the wiper blades. Today is not a day to judge if you wipers work well. It never fell below -2 degrees. In this weather the most crap-tastic wipers will work. Wait until the temperature drops and we get a wind chill.